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Cloyes: How To Service Timing Chain System 1997 - 2011 Ford 4.0 L SOHC
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By Counterman
Valvoline has been recognized for providing excellent customer service and has been ranked by Forbes on its “Best Customer Service 2025” list.
link hidden, please login to view was the top-ranked instant oil change company and placed 18th among the 300 brands on the list. The Forbes customer service list was based on surveys of 181,000 people in the United States who rated their interactions with more than 3,500 brands. Only the top 300-rated companies were included in the list. “Every year we serve millions of guests, and our goal is to deliver the very best customer service with each oil change and preventive automotive maintenance service,” said Laura Carpenter, Valvoline’s chief customer officer. “Our team members and franchise partners are focused and committed to go above and beyond for our guests each and every day. I’m proud of our franchise partners, teams and our retail service center managers who are delivering for our guests.”
A news release from
link hidden, please login to view explained that customers gave the company a 4.7 out of 5-star rating* for its service. That’s based on a survey of more than 1 million Valvoline Instant Oil Change customers. The post
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By Counterman
link hidden, please login to view announced the new AdvanTEK 40 Pro axle system, the next evolution of its 40,000-lb. 6×4 tandem axle system. Designed to meet evolving commercial vehicle fleet requirements with increased efficiency and enhanced overall productivity, the AdvanTEK 40 Pro axle system includes the fastest axle ratio at 2.05 for advanced engine downspeeding, the company said. “The new AdvanTEK 40 Pro axle system is a testament to our focus on developing high-performance solutions that deliver tangible benefits for today’s professional fleets,” said Brian Pour, senior vice president and president of commercial vehicle drive and motion systems at Dana. “Advanced design features ensure the ideal balance of efficiency and durability with package flexibility to adapt to unique operational demands.”
Engineered with innovative component technologies, according to
link hidden, please login to view, the AdvanTEK 40 Pro axle system includes a range of design features that offer a marked progression in tandem axle design, providing fleets with a 6×4 system that enhances vehicle longevity and performance. Key features and benefits of the new system include:
Broad ratio range with 18 total axle ratios, including the fastest at 2.05, enhances compatibility with downsped powertrains for more efficient performance; High-capacity bearing system enabling fast ratios and increased torque throughout the system; Higher weight-capacity design enables fleets to haul more payload for improved productivity; Inter-axle differential (IAD) equipped with advanced coatings to better retain lubricant, offering superior protection and extending the life of the drivetrain; Driver-controlled differential locking in either forward or rear axle allows the driver to enable locking based on the traction requirements, providing added flexibility; and Optional lubrication pump circulates lube in critical areas of the IAD during extreme conditions. The AdvanTEK 40 Pro axle system will be available for ordering in select original equipment manufacturer (OEM) 2025 data books, Dana said.
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By Counterman
We all experience supply chain issues now and then. Back-ordered parts, delayed shipments and even material shortages can affect our ability to provide the parts and services our customers have come to expect from us. Our collective experience during COVID highlights just how interconnected we are with each link in our supply chain. As wholesalers/retailers, we maintain a particular stocking inventory of parts, supplies and accessories based on the needs of our customer base.
As manufacturers, our vendors also maintain inventories of the raw materials, components and subassemblies that go into creating the products that we sell each day in finished form. Any hiccup in their production process can snowball into a shortage or delay if an alternate solution cannot be found in time. The semiconductor “chip shortage” of 2021-’22 effectively crippled the auto industry, preventing some 12 million vehicles from being completed on schedule. In this example, there were no alternative parts available to fill the demand for specialized semiconductors.
In the manufacturing world, alternative parts are a way for a supplier to meet production schedules and keep an assembly line moving along uninterrupted. If a previously sourced component becomes obsolete or otherwise unavailable, another vendor or supplier might be contracted to fill the order. If a raw material is out of stock, another material with similar properties might be substituted in its place. For those of us behind the counter, sourcing alternative parts is what we do best. Our parts and supplies are already an alternative to the OEM components they are designed to replace, so what happens when our own alternative parts are backordered, delayed or otherwise unavailable?
Our first instinct, in most cases, is to outsource the part from another supplier, or even a competitor. We are lucky to have a great diversity of options in most aftermarket categories, so if our preferred solution isn’t available, there’s a good chance that an alternative is out there… somewhere.
For obsolete, discontinued or otherwise hard-to-find parts, the search often leads us to specialists in NOS (new old stock) or reproduction parts, or even the used market. Just as we have come to know which of our vendors offers a particular product, it is also in our best interest to know where to obtain those things that we don’t have ready access to. When it comes to finding needles in haystacks, your networking skills can be just as important as your catalog proficiency. Over the years, I’ve built up a mental index of industry contacts, former coworkers and clients, and general “know-it-alls” whom I can turn to for help when I’ve hit a dead end. Sometimes another set of eyes on a problem is all it takes to see the answer!
We can’t possibly fulfill every customer request, but even when an elusive part isn’t available to us, we are still uniquely positioned to suggest alternatives. As customers, we all hate to be told “no,” but we can better accept that moment of disappointment if the person across the counter from us cares enough about our needs to point us in the right direction. Be that person.
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By Counterman
MAHLE showcased its full-service portfolio of products at AAPEX. The company said it aims to position itself as a “one-stop shop” for technicians, shop owners and drivers. Key offerings highlighted at this year’s AAPEX show included
link hidden, please login to viewgaskets, engine components, filters and thermal management solutions as well as the company’s battery diagnostic systems, A/C units and latest shop equipment. “Our goal is to further expand MAHLE Aftermarket’s leading role in the global market with attractive offers for repair shops and trade,” said Eduardo Spilla, general manager,
link hidden, please login to viewAftermarket North America. “We are particularly focused on electrification, digitalization, and sustainability in order to help create the future of transportation and do our part in providing high-quality solutions to customers around the world.” More information on MAHLE can be found online or by contacting MAHLE local sales representatives.
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By Counterman
Dayco, a supplier of engine products and drive systems for the automotive, industrial and aftermarket industries, is expanding its timing chain kit line with 41 part numbers to cover another 49 million vehicles in operation (VIO). Additionally, the company is introducing the next generation of its AutoPartIQ inventory assessment tool—with new features for a more productive customer experience.
New Parts Bring Timing Chain Kit Coverage to 120+ Million
Dayco’s aftermarket team launched the line in 2022 due to the car parc shift from timing belts to timing chains at the OE level. The
link hidden, please login to view, which feature OE-quality components, cover high-volume light-duty engine applications. They include all the necessary components for a thorough and complete repair, building on Dayco’s mission of recommending system replacement as a best practice. Dayco says the kits include: Timing and secondary chains that prevent stretch for the life of the kit – and address the no. 1 replacement issue; Precision-machined cam and crank sprockets for quiet, noise-free performance; Direct fit OE-quality, high-grade plastic guides, as well as VVT solenoids and cam phasers when the application calls for it; and Packaging that features a QR code that links directly to detailed installation instructions. Dayco backs its entire timing chain kit line with an industry-leading two year or 60,000 mile (96,000 kilometer) link hidden, please login to view, whichever occurs first, giving technicians confidence in what they’re installing. Three of the new part numbers are already available, and the remaining 38 are scheduled for Q1 or Q2 2025.
“We entered the timing chain kit market to meet the needs of our customers. The line continues to grow with sales increasing year over year and we are supporting our high-quality product line with important investments in warranty and training material,” said Tom Tecklenburg, Vice President, Aftermarket, Dayco North America. “We encourage our customers as well as shop owners to reach out to our tech team to schedule virtual training and to learn more about this line if they aren’t already stocking it.”
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