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ASE Education Foundation Presents Bryl Shoemaker Award
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By Counterman
The Aftermarket Warehouse Distributors Association (AWDA), a community of the Auto Care Association, presented its 2024 Lifetime Achievement Award in Honor of Martin Fromm to Sue Godschalk, president of Federated Auto Parts. The award was presented by AWDA Chairperson Ashlee Arnold on Nov. 3 at AWDA’s 2024 Annual Conference in Las Vegas.
AWDA’s Lifetime Achievement Award recognizes individuals who have, over the course of many years, distinguished themselves through their unselfish commitment to, and high level of performance within, the motor vehicle aftermarket industry. The award is named in honor of former AWDA President Martin Fromm.
Starting 52 years ago at the bottom and working her way up to the very top of the organization, Godschalk began in the aftermarket in the inventory control department and this year will go on to become CEO of Federated Auto Parts. She has experienced great success in an industry that has been traditionally dominated by men.
Like many small business leaders, Godschalk wears numerous hats including managing financials, people, meetings, payments, rebates and much more. She’s a consensus builder who listens, contributes, pushes hard for what she believes in and then implements the plan better than nearly anyone else.
Godschalk leads through servant leadership, collaboration and by putting the time in until the job is done. Like all great leaders, she seeks professionalism over popularity. She doesn’t seek the limelight and accomplishes far more than nearly everyone else, and for years has been able to set new standards working alongside her husband Herb.
Godschalk had great mentors in Larry Pavey, Rusty Bishop and Art Fisher, as well as all of the Federated membership. Her team has benefited from being around such a highly capable person who is the perfect combination of a productive manager, worker bee, and intelligent team player.
Great plans can often fail without excellent execution and Godschalk works the plan as well as anyone and deserves credit for all of her successes both personally and professionally. While working long hours, she finds time to support her church as the lector and the secretary of the parish council. She also loves to cook and entertain, and in high school, she was even a starter on her basketball team and the captain of their cheerleading squad.
The independent aftermarket has a world-class “cheerleader” and an expert “player” in award winner Sue Godschalk.
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By Counterman
The Aftermarket Warehouse Distributors Association (AWDA), a community of the Auto Care Association, presented the 2024 Art Fisher Award for Excellence in Education, to Larry Pavey, CEO of the Automotive Products Services Group. The award was presented on Nov. 3 by AWDA Vice-Chair Fletcher Lord III at AWDA’s 2024 Annual Conference in Las Vegas.
AWDA’s Art Fisher Award for Excellence in Education is presented annually to an aftermarket company or individual that demonstrates outstanding commitment to education and training, either within their organization or throughout the industry. Given in memory of former AWDA Chairman Art Fisher, the award grants scholarships in the name of the award winner to two students enrolled in the automotive aftermarket management program at Northwood University.
Larry Pavey, CEO of the Automotive Parts Services Group, has spent his entire career in the automotive aftermarket, starting in sales at Walker Manufacturing, then on to the BWD division of Echlin. He served as vice president of marketing for the Borg Warner, Niehoff and Whitaker brands.
With Pavey at the helm, Echlin’s brake business made more than 20 acquisitions, becoming the largest brake supplier in the aftermarket industry. He served as president of Echlin’s North American Operations and later president of Dana’s Under Vehicle Group.
Today Pavey serves as CEO of the Automotive Parts Service Group, a joint venture between the National Pronto Association and the Federated Alliance. He has been active in many industry associations, serving on the boards of ASE, AAPA, MEMA, the Auto Care Association and the AWDA Board of Governors.
In 2016 Pavey was presented with the Martin Fromm AWDA Lifetime Achievement Award and in 2018 he was presented with the Jack Creamer Leader of the Year Award.
His commitment to the automotive aftermarket is long and varied. He has worked on both sides of the supply chain. He is a quiet but effective leader and teacher who has had a major impact on the industry.
Pavey has the ability to look at the industry as a whole and strive to do what is best for everyone to help them succeed.
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By Counterman
The Aftermarket Warehouse Distributors Association (AWDA), a community of the Auto Care Association, presented its 2024 Pursuit of Excellence Award to Larry Pacey, president and CEO of NPW Companies. The award was presented by AWDA Secretary Cliff Hovis at the association’s 2024 Annual Conference on Nov. 3 in Las Vegas.
Established in 1983, the Pursuit of Excellence Award is presented exclusively to an AWDA member for special achievement and for the setting of high standards as an example for others to follow, in business and in volunteer or advocacy efforts.
More than 55 years ago, Larry Pacey founded NPW Companies, then known as National Carburetor Exchange, out of a 600-square-foot building. Pacey did everything from sales and collections to rebuilding carburetors entirely on his own. Five decades later, the company — still led by Pacey but now staffed by an effective team — boasts 30 locations across the United States and Canada, including more than 100 corporate and independently owned jobbers, and services nearly 200 Auto Value, Bumper to Bumper and Confidence Plus Certified Service Centers. With Pacey at the helm, NPW is one of the most expansive and fastest-growing warehouse distributor powerhouses in the nation.
Pacey had a big vision for NPW Companies from the start. Within five years of founding, he evolved the business to include a retail parts store handling many performance lines. In 1974, the business became a warehouse distributor carrying all performance lines. Throughout the 1980s, Pacey grew the business through expansion into traditional parts and opened additional warehouses in Orlando and West Palm Beach, Florida. He added truck accessories to the company’s product offerings in 1998.
In 2008, Pacey’s team acquired Southern Performance Warehouse, marking the beginning of the company’s quest to significantly expand their footprint. Over the next 10 years, the company completed more than 20 acquisitions in many different regions. Through the strategic acquisition, organic sales growth and strong leadership, the company became dominant in the aftermarket and continues to grow quickly, even amid the uncertainty of the pandemic.
NPW Companies is known for its major industry-wide events, hosted by Pacey. At the company’s annual golf tournament, Pacey takes on all players on the “Beat the Boss” hole to ensure he gets to interact and play with every guest at the event. The company’s annual FAST Florida Automotive, Speed & Truck Expo brings in thousands of attendees. And the nearly 10-year-old Million Dollar Dinner, exclusive to vendor partners who do more than $1 million of business with NPW Companies, is a black-tie affair beloved by invitees. The company has also expanded its trade show presence to Canada.
Pacey and his team are actively involved within the industry as he formerly served on the boards of the AWDA Board of Governors.
Today, NPW operates in over 1,500,000 sq. ft. of warehouse space with 23 distribution centers, Alaska, Alabama, Arizona, California, Florida, Idaho, New Mexico, Oklahoma, Oregon, Rhode Island, Tennessee, Texas, Utah, Washington and Canada. NPW services over 30,000 accounts in North America and several international markets. A team that size with that massive of a footprint needs a foundation to succeed and that begins with education and industry training.
NPW, as a member of the Alliance and under Pacey’s leadership, has both orchestrated and attended three successful Alliance Aftermarket Jackpot Conventions in Las Vegas, bringing more than 6,000 technicians and shop owners to AAPEX over the years. As a member of the Alliance Board of Directors, Pacey’s leadership and belief in education was a driving force in bringing large contingents of shop, service and repair professionals to AAPEX and connecting them with their distributor partners and the manufacturers who operate in the aftermarket channel.
Pacey and his team are Auto Care Political Action Committee (ACPAC) supporters, and are always seen on the hill as political advocates, actively engaging with both local and national lawmakers; advocating for H.R. 906 The REPAIR Act and the Technicians’ Right to Repair.
NPW’s team under Pacey’s leadership and guidance are active supporters of The University of the Aftermarket and the University of the Aftermarket Foundation, including the Auto Value and Bumper to Bumper scholarship program, which in total has provided nearly $600,000 to students pursuing industry and secondary education.
Pacey continues to sponsor Young Auto Care Networking Group (YANG) as well as Women in Auto Care (WiAC).
Outside of the industry, Pacey supports the First Tee program in Miami, Florida, which is a youth development organization that enables kids to build strength of character by integrating the game of golf with a life skills curriculum. His industry involvement is expansive and impressive company footprint are tributes to his success as a backbone and leader of the aftermarket.
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By Counterman
One of the most effective ways for counter professionals to differentiate themselves is by obtaining the ASE P2 Automobile Parts Specialist certification. This esteemed credential not only showcases your expertise and dedication, but also positions you as a true professional in the eyes of employers and customers alike.
The ASE P2 certification, administered by the National Institute for Automotive Service Excellence (ASE), serves as a benchmark for technical knowledge and customer service skills in the parts industry. Since its inception in 1972, ASE has been committed to enhancing the quality of automotive service and repair through a robust certification program.
Earning the ASE P2 certification signals a high level of competence and professionalism. It demonstrates not just a commitment to your career, but also a proactive approach to continuous learning and improvement. In an industry where technology and customer expectations are constantly changing, having a recognized certification can set you apart from your peers. For employers, a certified parts specialist is a valuable asset, as it reflects a commitment to quality service and expertise that benefits both the business and its customers.
The ASE P2 exam consists of 75 multiple-choice questions, plus an additional 10 “research” questions that do not affect your score. The breadth of topics covered is extensive, making it one of the most comprehensive tests offered by ASE. To successfully obtain your certification, you must achieve a passing score and provide proof of at least two years of work experience in the parts field. This ensures that certified professionals not only have theoretical knowledge, but also practical experience that can be applied in real-world scenarios.
The topics assessed in the ASE P2 exam include:
• Vehicle Systems: With 40 questions dedicated to various vehicle systems, a deep understanding of components such as engines, transmissions and electrical systems is crucial. This knowledge allows parts specialists to recommend the right products and solutions to customers.
• Customer Relations and Sales Skills: This section, comprising 11 questions, highlights the importance of excellent customer service in driving sales and building long-term relationships. Being able to communicate effectively and understand customers’ needs is vital in today’s competitive landscape.
• General Operations: Covering 10 questions, this segment assesses your understanding of the day-to-day functions of a parts department, including workflow and inventory management.
• Additional Areas: The exam also addresses vehicle identification, catalog and information systems, inventory management and merchandising, ensuring that you have a well-rounded skill set.
Your ASE P2 certification remains valid for five years. To keep it, you’ll need to retake the exam. The good news is that the recertification test is approximately half the length of the original.
For additional sample questions and categories, visit counterman.com and search ASE P2 test primer.
For those interested in learning more about the ASE P2 test or the certification process, the ASE website at www.ASE.com is a valuable resource.
Chassis
Car chassis without engine on white background. 3D illustration
Parts Specialist A says that when replacing a CV axle, the mounts should be inspected. Parts Specialist B Says that when replacing the CV axle, the opposite side should be removed at the same time.
1.) Who is right?
A. A only
B. B only
C. Both A and B
D. Neither A nor B
2.) A ball joint application would be found in which of these catalog sections?
A. Steering
B. Suspension
C. Ride control
D. Alignment aids
3.) A “unitized” control-arm assembl refers to what?
A. A control arm with an integral tie-rod end
B. A control arm with integral bushings
C. A control arm with an integral ball joint
D. All of the above
4.) An aftermarket “adjustable” ball joint allows what?
A. Adjustments to ride height
B. Adjustments to wheel alignment
C. Adjustments to steering play
D. Adjustments to ride stiffness
5.) What needs to be replaced if a vehicle’s ride height is sagging?
A. Springs
B. Ball joints
C. Control-arm bushings
D. Shock absorbers
6.) Parts Specialist A says sealed “low friction” ball joints with polymer bushings and polished
ball studs are used in most late-model vehicles to reduce friction and steering effort.
Parts Specialist B says if the “wear indicator” on a ball joint is flush with the housing, it
means the joint is new. Who is right?
A. Parts Specialist A only
B. Parts Specialist B only
C. Both Parts Specialists A and B
D. Neither one
7.) Which component is responsible for controlling lateral movement of the wheel?
A. Shock absorber
B. Ball joint
C. Control arm
D. Sway bar
8.) A customer complains of a clunking noise coming from the front suspension when
driving over bumps. Which component is most likely to be the cause of this noise?
A. Worn shock absorbers
B. Loose ball joint
C. Worn control arm bushings
D. Leaky strut mount
ANSWERS: 1-A, 2-B, 3-C, 4-B, 5-A, 6-A, 7-D, 8-B
Cooling Systems
Engine cooling radiators. Water pump and thermostat, two elements of the engine cooling system
1.) Which of these types of refrigerant oil should be sold to a customer for a
vehicle that is originally equipped with R-134a refrigerant?
A. PAG
B. Mineral
C. Ester
D. Vacuum
2.) All of these could be related sales when servicing and A/C compressor clutch, EXCEPT:
A. Drive belt
B. Front shaft seal
C. Cycling clutch switch
D. Condenser
3.) Symptoms of a water pump that needs to be replaced include all of these, EXCEPT:
A. Coolant leaks around the pump shaft or vent hole
B. A worn or broken drive belt
C. A wobble or play in the pump shaft
D. Pump noise
4.) A replacement radiator cap should:
A. Have a lower pressure rating than the original cap
B. Have a higher pressure rating than the original cap
C. Have the same pressure rating as the original cap
D. Be replaced once a year
ANSWERS: 1-A, 2-D, 3-B, 4-C
Emissions-Control Systems
1.) The function of the manifold absolute pressure (MAP) sensor is to measure:
A. Exhaust gas oxygen (O2) content
B. Exhaust backpressure changes
C. Engine load changes
D. Coolant temperature changes
2.) Which of the following is not a true statement about oxygen sensors?
A.Oil consumption has no effect on O2-sensor life or performance
B.“Upstream” O2 sensors monitor the engine’s air/fuel ratio
C. “Downstream” O2 sensors monitor the catalytic converter
D. A fouled or sluggish O2 sensor can set a fault code and turn on the “Check Engine” light
3.) Which of these routes exhaust back into the intake manifold to reduce NOX emissions?
A. EGR valve
B. PCV valve
C. EVAP canister
D. Catalytic converter
4.) Which of the following would be used on a late-model diesel to reduce soot in the exhaust?
A. EGR system
B. Particulate filter
C. Catalytic converter
D. All of the above
ANSWERS: 1-C, 2-A, 3-A, 4-B
Engine Mechanical
Engine mechanism V6. Crankshaft and pistons. Object isolated on white background 3d 1.) Parts specialist A says that a timing chain set for a late-model overhead-cam engine often includes new guides for the timing chain tensioner. Parts Specialist B says that a timing chain set for a late-model overhead cam includes new idler pulleys. Who is right?
A. A only
B. B only
C. Both A and B
D. Neither A nor B
2.) Which type of piston compression rings are used in many late-model import engines?
A. Moly-faced ductile-iron or steel rings
B. Nitrided ductile-iron or steel rings
C. Chrome-plated iron rings
D. Plain cast-iron rings
D. A bent pushrod
3.) A late-model pushrod engine uses which of these valvetrain components?
A. Cam followers
B. Flat tappet cams
C. Roller lifters
D. Stamped-steel rocker arms
4.) A bent valve can be caused by which of the following?
A. Timing chain failure on a free-wheeling engine
B. A collapsed hydraulic valve lifter
C. Timing belt failure on an interference engine
D. A bent pushrod
5.) Which of these is a true statement about hydraulic lifters?
A. They are filled with assembly lube
B. They increase valvetrain wear
C. They require periodic adjustments
D. They reduce valvetrain noise
6.) Parts Specialist A says that high oil consumption can be caused by worn valve
seats. Parts Specialist B says that high oil consumption can be caused by worn engine
bearings. Who is right?
A. Parts Specialist A only
B. Parts Specialist B only
C. Both A and B
D. Neither A nor B
7.) A “rotating assembly” for an engine includes what parts?
A. Camshaft, sprockets, and timing chain or timing belt
B. Crankshaft, bearings, connecting rods, pistons and rings
C. Harmonic balancer and flywheel
D. All of the above
8.) When looking for specific service information, what vehicle information is typically needed to locate that information?
A. Make, model and year.
B. Vehicle build date
C. Model year
D. Vehicle VIN
ANSWERS: 1-A, 2-B, 3-C, 4-C 5-D, 6-D, 7-B, 8-A
Suspension, Steering & Wheels
Car suspension and brake disk and steering. 3d illustration
1.) Parts Specialist A says that weak suspension springs can affect ride height.
Parts Specialist B says that worn shock absorbers can affect ride height. Who is right?
A. A only
B. B only
C. C Both A and B
D. Neither A nor B
2.) A typical SLA (short-long-arm) suspension has two upper and two lower ball joins.True or False?
A. True
B. False
3.) Worn control arm bushings can adversely affect:
A. Ride height
B. Steering return
C. Shocks or struts
D. Wheel alignment and tire wear
4.) Parts Specialist A says that replacing a unitized ball joint requires replacing the
complete control-arm assembly. Parts Specialist B says that a special press tool may
be required for some ball-joint replacements. Who is right?
A. A only
B. B only
C. Both A and B
D. Neither A nor B
ANSWERS: 1-A, 2-A, 3-D, 4-C
Transmission
gearbox isolated under the white background
1.) A transaxle is a combination of the transmission and the:
A. Driveshaft
B. Drive axle
C. Clutch
D. Differential
2.) A “clunk” when selecting a gear may be caused by any one of these, EXCEPT:
A. Failed inner CV joint
B. Failed universal joint in the driveshaft
C. Loose or broken engine or transmission mount
D. Worn brake pads
3.) Which of these components may have to be resurfaced when a clutch is replaced?
A. Pressure plate
B. Flywheel
C. Release bearing
D. Clutch disc
4.) Which of the following components is the most likely cause of clutch noise when the clutch pedal is depressed?
A. Worn pilot bearing
B. Worn pressure plate
C. Worn release bearing
D. Worn clutch disc
5.) The recommended service interval for automatic transmission fluid (ATF) is:
A. 30,000 miles
B. 60,000 miles
C. 90,000 miles
D. Dependent on the application, usage and OEM service schedule
6.) Parts Specialist A says that diaphragm-style clutches have more springs than a finger-style clutch. Parts Specialist B says that finger-style clutches require less pedal effort. Who is right?
A. A only
B. B only
C. Both A and B
D. Neither A nor B
7.) What may happen if the wrong type of ATF is used in a transmission?
A. The transmission may not shift properly, or it may fail
B. The fluid may overheat and burn
C. The fluid may overflow from the fill tube
D. The transmission may make noise
8.) Which of the following is Ford’s current ATF specification?
A. ATF+4
B. Dexron VI
C. Mercon V
D. Type F
ANSWERS: 1-D, 2-D, 3-B, 4-C 5-D, 6-B, 7-A, 8-C
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