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By Counterman
Valvoline has been recognized for providing excellent customer service and has been ranked by Forbes on its “Best Customer Service 2025” list.
link hidden, please login to view was the top-ranked instant oil change company and placed 18th among the 300 brands on the list. The Forbes customer service list was based on surveys of 181,000 people in the United States who rated their interactions with more than 3,500 brands. Only the top 300-rated companies were included in the list. “Every year we serve millions of guests, and our goal is to deliver the very best customer service with each oil change and preventive automotive maintenance service,” said Laura Carpenter, Valvoline’s chief customer officer. “Our team members and franchise partners are focused and committed to go above and beyond for our guests each and every day. I’m proud of our franchise partners, teams and our retail service center managers who are delivering for our guests.”
A news release from
link hidden, please login to view explained that customers gave the company a 4.7 out of 5-star rating* for its service. That’s based on a survey of more than 1 million Valvoline Instant Oil Change customers. The post
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By Counterman
Repairify announced a strategic partnership with Auto-Wares for a collaboration that will enable Auto-Wares customers to access asTech’s advanced diagnostic technologies and repair solutions. Repairify said the arrangement will improve operational efficiency and service accuracy in the automotive repair industry.
A news release from
link hidden, please login to view explained that through this partnership, customers of link hidden, please login to view’ Bumper to Bumper and Auto Value networks will gain access to asTech’s patented diagnostic platform, which connects original equipment (OE) diagnostic tools in asTech’s data centers to compatible aftermarket tools in the shop. This technology enables remote diagnostics, advanced calibration and module/part reprogramming—all powered by genuine OEM diagnostic tools, the company said. “We’re excited to partner with Auto-Wares to bring our cutting-edge diagnostic technology to even more repair shops across North America,” said Ben Johnson, VP of general automotive repair market at Repairify. “This partnership reinforces our commitment to providing repair professionals with the tools and support they need to improve operational efficiency, customer satisfaction and profitability.”
According to Repairify, Auto-Wares will integrate asTech’s solutions into its extensive distribution network, offering customers an easy and affordable way to elevate their diagnostic and repair capabilities. With no monthly fees beyond the cost of standard aftermarket tools and minimal training required, repair shops can keep diagnostics in-house, eliminating the need for sublet technicians or dealership visits.
“With asTech’s advanced diagnostic solutions and our robust distribution network, this partnership will set a new standard for repair accuracy and efficiency,” said Todd Leimenstoll, president & CEO, Auto-Wares. “This collaboration enables us to equip our customers with the resources they need to streamline their operations, reduce costs, and deliver exceptional service.”
To help customers get started, Auto-Wares will offer five free events within the first 30 days of use, allowing shops to test the system risk-free.
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