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O’Reilly CEO Announced as Customer Keynote at Vision Conference
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By Counterman
Valvoline has been recognized for providing excellent customer service and has been ranked by Forbes on its “Best Customer Service 2025” list.
link hidden, please login to view was the top-ranked instant oil change company and placed 18th among the 300 brands on the list. The Forbes customer service list was based on surveys of 181,000 people in the United States who rated their interactions with more than 3,500 brands. Only the top 300-rated companies were included in the list. “Every year we serve millions of guests, and our goal is to deliver the very best customer service with each oil change and preventive automotive maintenance service,” said Laura Carpenter, Valvoline’s chief customer officer. “Our team members and franchise partners are focused and committed to go above and beyond for our guests each and every day. I’m proud of our franchise partners, teams and our retail service center managers who are delivering for our guests.”
A news release from
link hidden, please login to view explained that customers gave the company a 4.7 out of 5-star rating* for its service. That’s based on a survey of more than 1 million Valvoline Instant Oil Change customers. The post
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By Counterman
The
link hidden, please login to view Board of Directors has promoted JC Washbish to Chief Executive Officer, effective January 1, 2025. This appointment follows JC’s promotion to President in early 2024. JC will now serve in his capacity as both President and CEO. “We continue to be impressed with JC’s leadership, passion and drive, and we expect the same as President and CEO of the Alliance,” said Eli N. Futerman, Chairman of the Alliance Board of Directors and co-owner of Hahn Automotive Warehouse, Inc. “JC brings a strong vision and direction to our shareholder membership.”
Todd Leimenstoll, Alliance Board Director and Secretary, as well as President & CEO of the Auto-Wares Group of Companies, also expressed confidence in JC’s leadership: “As a group, we continue to look toward the future and strongly believe in our industry partnerships. JC has proven to be a strong leader, facilitating industry collaboration, and is a forward thinker on how we can all work together to support the entire distribution channel.”
In his new role as President & CEO, Washbish will continue to collaborate closely with all of the Alliance’s shareholders and channel partners to drive business development and strengthen industry relations. All Alliance executive leadership teams—including those in information technology, sales and marketing, category management, and finance—will continue to report to JC as he leads the Alliance toward achieving its strategic goals.
“The Alliance remains the premier independent distribution program group,” said
link hidden, please login to view. “We are committed to fostering growth and innovation, expanding our reach, and continuing to provide exceptional value to our shareholders, channel partners and customers. We have a talented, motivated team driven by our motto: ‘Service is the difference, we get it!’” JC Washbish joined the Alliance in 2016 as Sales, Marketing, and Brand Manager, with responsibilities that included advertising, promotions, and sales support. In 2017, he was promoted to Director of Marketing, and in 2019, to Vice President of Sales and Marketing. During this time, he played a key role in expanding the company’s marketing and sales initiatives. In 2024, JC was promoted to President, a role in which he helped shape the company’s strategic direction and growth. His leadership experience spans areas such as business development, strategic planning, and team coordination across sales, marketing, category management, and operations.
JC holds a Juris Doctor from Ave Maria School of Law in Naples, Florida, and a Bachelor of Arts in History from Franciscan University of Steubenville, Ohio. He has earned his AAP designation from the University of the Aftermarket and is a graduate of Leadership 2.0, reflecting his commitment to professional development and industry leadership. JC is also the 2024 recipient of the Northwood University Automotive Aftermarket Education Award.
“JC continues to provide strong leadership to the Alliance and its shareholders,” said Corey Bartlett, Treasurer of the Alliance Board of Directors and CEO of APH, Inc. “The Board is excited about the Alliance’s future, and we are in great hands with JC as President and CEO.”
JC becomes the third CEO in the history of the Alliance, following his father, John R. Washbish, who served from 2010 to 2024, and Richard “Dick” Morgan, who led the Alliance for over 14 years from 1994 to 2009. John R. Washbish will continue to serve the Alliance and its shareholders in an advisory capacity.
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By OReilly Auto Parts
SPRINGFIELD, Mo., Jan. 02, 2025 (GLOBE NEWSWIRE) -- O’Reilly Automotive, Inc. (the “Company” or “O’Reilly”) (Nasdaq: ORLY), a leading retailer in the automotive aftermarket industry, announces the release date for its fourth quarter and full-year 2024 results as Wednesday, February 5, 2025, with a conference call to follow on Thursday, February 6, 2025.
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By Counterman
Sue Godschalk has been named Chief Executive Officer of
link hidden, please login to view. Following a vote by the Federated executive committee on October 23, it was decided that Godschalk, Federated’s president, will assume the role of CEO on January 1, 2025, replacing retiring CEO Larry Pavey. During her 39-year career at
link hidden, please login to view, Godschalk has held several management and financial roles of increasing responsibility, including office manager, assistant general manager, treasurer and vice president, before being named president in 2020. Early in her career, she worked as a jobber store manager, learning the business from the ground up before joining Federated soon after it was formed. “Federated has been on a path of sustained growth, and my goal is to continue the successful strategies that have led us in such a positive direction,” said Godschalk. “I am proud to lead a team of so many talented professionals at Federated who are dedicated to enhancing value for our members, strengthening relationships with our supplier partners, and collaborating with our APSG partners at The Alliance and The Pronto Network. I look forward to the great things we will accomplish together.”
The Automotive Parts Services Group (APSG) is a joint partnership between the Federated Alliance and The Pronto Network, and is made up of 300 member companies with over 5,000 locations and 80,000 employees primarily in North America.
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