Counterman

Arch Auto Parts announced the opening of a new store on Coney Island in Brooklyn, marking its 18th location in greater New York. The locally owned and operated company currently services Brooklyn, Queens, the Bronx and Nassau County. The location at 1706 Mermaid Avenue is just blocks from the famous Coney Island Boardwalk, the original Nathans Famous Hot Dogs, and Maimonides Stadium – the home of Cyclones baseball – a New York Mets Single-A affiliate. The store’s recent grand opening received a warm welcome from this dynamic neighborhood. Arch Auto Parts says it has been a local favorite for auto parts for more than 43 years. Arch not only knows about each community it serves, but the stores have also become a fundamental part of the community. “We are excited by the warm neighborhood welcome our Coney Island store has received,” said Moe Ali, senior vice president, Sales. “Coney Island is a vibrant neighborhood with a historic past but what doesn’t change is that customers want an auto parts store they can trust for high-quality auto parts at discount prices, and a counter staff to help them quickly get the right parts for their cars.” New York’s neighborhood auto parts stores, Arch Auto Parts has been able to expand and thrive in the culturally distinct communities of Queens, the Bronx, Nassau and now with a seventh location in Brooklyn. “The important factor to being New York’s Neighborhood Auto Parts Store is in earning community trust by operating locally from CEO to counter staff,” says CEO Chris Bodh, who has lived in the neighboring Queens borough for more than 46 years. “Our staff are the neighbors of the customers we serve. We’re like one big family.” Arch offers a large array of OEM parts as well as aftermarket brands allowing professional installers and retail customers a choice. With the increasing support from the communities Arch currently serves, Arch has plans for continued expansion in the boroughs of New York City. The post Arch Auto Parts Opens New Store On Coney Island appeared first on Counterman Magazine. View the full article

NGK Spark Plugs (U.S.A.) wanted to make a difference during the time spent in New Orleans for NGK’s first National Sales Meeting in three years. The meeting started with an icebreaker and team event to kick things off, where the associates prepared hygiene kits for Covenant House, a homeless shelter. “Hygiene products are one of our greatest needs,” said Haley Khoury, development & communications associate, Covenant House New Orleans. “Every year, over 800 youth walk through our doors in need of a place to stay and other necessities of life – including basic hygiene items. Being able to meet our youths’ immediate needs with these kits makes a big difference for us, especially when we can direct funds that would have been used for these items elsewhere. Additionally, our outreach team can give the items to folks who are actively living on the streets but are either unable or not yet wanting to come to Covenant House. In this way, the kits help us do the most basic parts of our work with people facing homelessness.” The kits assembled contain items that many of us take for granted. They comprise recycled soap and bottled amenities discarded by the hospitality industry and repurposed through the Clean the World Foundation. The kits symbolize a fresh start and sustainability. Through the Clean the World Foundation: • 63 million soap bars have been distributed • 6 million hygiene kits have been assembled • 23 million pounds of waste have been diverted from landfills With the help of NGK Spark Plugs team members, associates assembled 1,350 kits, each with a handwritten, inspirational note. “Personally, I’ve never seen a team so enthusiastic putting together 1,350 kits in less than an hour,” said Carol Padgett of Accent Orleans, who helped organize the effort. “The teamwork and enthusiasm were inspirational. NGK Spark Plugs made a difference to New Orlean’s homeless and those who suffered much loss due to Hurricane Ida.” The post NGK Spark Plugs Associates Support Covenant House New Orleans appeared first on Counterman Magazine. View the full article

With more than 250 locations across the country, Christian Brothers Automotive is one of the fastest-growing independent repair chains in the United States. But don’t expect to see that number multiply to 2,000 locations – or even 1,000 – anytime soon. According to CEO Donnie Carr, the company’s goal is to have 350 shops by 2025. And between 2020 and 2025, Christian Brothers wants to donate $25 million to charities. Carr’s father, Mark, co-founded Christian Brothers in 1982. During the “Voice of the End Customer” session at the AASA Vision Conference in Dearborn, Michigan, Carr provided a glimpse into the company’s people-first philosophy, which is anchored in “the desire to love our neighbor as ourself.” “Automotive is not what gets me up in the morning,” Carr declared. “It’s not the thing that I’m most excited about, but I’m proud to be a part of it. The thing that gets me most excited is the opportunity to grow and develop people. “And so at Christian Brothers Automotive, our passion, our desire, is that no matter how long you spend with the brand – whether it’s three days, three weeks, three years or three decades – that you leave better off than you came. We want you to be the best version of yourself. And that’s not just as a franchisee, a technician, a service writer. It’s as a parent, it’s as a spouse, it’s as a community member.” With that as a backdrop, Carr shared his six keys to success in life. Carr said he shares these six principles twice a month during training sessions for service writers and technicians. He also shared: “I fail at these things on a regular basis. And one of the things that I love is talking about it, because it’s great accountability for me to attempt to do these things.” 1. Take action and follow through. Carr referenced leadership guru John Maxwell, who has said that out of 100 people, 99 are problem spotters, and one is a problem solver. “In life, if we can be that problem solver, we will be that much more successful,” Carr added. 2. Come prepared. Carr offered a couple great examples. One came from a documentary he saw about golf legends Jack Nicklaus and Gary Player practicing on the driving range in the wee morning hours prior to the start of the 2020 Masters Tournament. Nicklaus and Player were the honorary starters, meaning they each hit one tee shot to begin the tournament. “So at 5:30 in the morning, 50 degrees out in a light drizzle, these gentlemen are on the driving range, hitting practice shots,” Carr said. “Now, mind you, this is in 2020. And in 1974, they were inducted into the [World Golf Hall of Fame]. What that says to me is that these gentlemen, who have achieved excellence and still reach for it, they come prepared. They spend that little bit of time to make that effort.” 3. Always look for the opportunity in a situation. “One of the things that’s been tough for me in life is I have two close family members who are bipolar,” Carr explained. “And I love those people, but in life it has created some additional challenges. It’s been a little extra difficult at times, but my awareness, my empathy, my ability to handle those who struggle with anxiety or depression or those with mental illnesses is so much greater now. And I am thankful for that because I know that was an opportunity for me to grow and improve as a person.” 4. Own your financials. “When you own your finances, you make the decisions and they don’t,” Carr said. “When your payments make your decisions, you’re going to make bad decisions.” Carr also talked about the power of compound interest, asserting that “one of the greatest multipliers of wealth is time.” If you save $200 a month for 20 years, and earn a 10% annual return on that investment, you have $96,000, he explained. If you save the same amount for 40 years, and earn a 10% annual return, you have more than $1 million to show for it. 5. Surround yourself with amazing people. “One of my favorite Proverbs is Proverbs 13:20: Whoever walks with the wise becomes wise, but the companion of fools will suffer harm. If you can surround yourself with fantastic people – people who are going to hold you accountable, speak truth and love to you – you are going to be that much more successful.” 6. Being intentional. In life, your attitude and your time are among the few things “that you have close to 100% control over,” according to Carr. “I don’t think we realize often enough the impact in life that we can have with a great attitude. I don’t think we realize that person sitting next to us or that random interaction that we had, if we can do that with grace and love and with a great attitude, we will be that much more successful in life.” Regarding time, Carr has jettisoned the phrase “I didn’t have time” from his vocabulary. In its place, he says, “I didn’t make time.” “When I look at my son, Hank, and I missed his basketball game, and I say, ‘Hey buddy, I didn’t have time for that,’ it’s an easy conversation. But what I say now is, ‘I didn’t make time for that,’ because I own my time. And when I have to have that same conversation with my 6-year-old son and I have to look him in the eyes and say, ‘Hey Hank, I missed your basketball game because I didn’t make time for that,’ that’s a different conversation.” The post AASA Vision: Christian Brothers CEO Shares 6 Keys To Success appeared first on Counterman Magazine. View the full article

A native of “Honeymoon City” Niagara Falls, New York, Charles Harris began his aftermarket career after graduating with degrees in both Business and Marketing from Northwood University in Midland, Michigan. An experienced sales executive, Harris has spent more than 30 years in the automotive aftermarket, holding executive management roles at such well-known names as Tenneco, Monroe, TMD Friction and ASC Airtex before joining NTN. Harris joined NTN in 2019 as the director of sales – Automotive Aftermarket and in October 2021 was promoted to vice president of sales and marketing. In his tenure with NTN, he has overseen the restructuring of the automotive aftermarket sales team and the growth of NTN’s market share in the traditional automotive aftermarket, heavy-duty, and fleet market channels. Throughout his career, Charles has focused on the value of people and developing their ability to communicate and execute, which generates organizational growth. In the podcast, Harris shares that his work with his team is his proudest accomplishment: “I think my proudest achievement has to do with my people and the teams that I’ve built. When I look back now on some of the people and how they excelled under my leadership in the business – not only becoming just regional managers, being sales directors, being VPs within the industry – that that’s what makes me most proud.” In this exclusive “AMN Drivetime” interview, Babcox Media CEO Bill Babcox sits down with Harris to learn more about what makes a great salesperson successful today, how to stay ahead of the curve, where Charles gets his motivation and more. In this episode, Bill and Charles talk about: 1:52 What makes a great salesman in the aftermarket today? 2:48 Most memorable story from early days on the road 5:25: How to stay ahead of the curve in today’s fast-evolving industry 6:30: Proudest moments in Charles’ career 8:38 A closer look at the NTN Sales & Marketing team 10:04 What motivates Charles to stay focused (spoiler alert: It’s his grandkids!) 11:05 Drivetime’s new Lightning Round! Watch the episode Listen to the podcast The post ‘AMN Drivetime’ Chats With NTN’s Charles Harris (Video) appeared first on Counterman Magazine. View the full article

A native of “Honeymoon City” Niagara Falls, New York, Charles Harris began his aftermarket career after graduating with degrees in both Business and Marketing from Northwood University in Midland, Michigan. An experienced sales executive, Harris has spent more than 30 years in the automotive aftermarket, holding executive management roles at such well-known names as Tenneco, Monroe, TMD Friction and ASC Airtex before joining NTN. Harris joined NTN in 2019 as the director of sales – Automotive Aftermarket and in October 2021 was promoted to vice president of sales and marketing. In his tenure with NTN, he has overseen the restructuring of the automotive aftermarket sales team and the growth of NTN’s market share in the traditional automotive aftermarket, heavy-duty, and fleet market channels. Throughout his career, Charles has focused on the value of people and developing their ability to communicate and execute, which generates organizational growth. In the podcast, Harris shares that his work with his team is his proudest accomplishment: “I think my proudest achievement has to do with my people and the teams that I’ve built. When I look back now on some of the people and how they excelled under my leadership in the business – not only becoming just regional managers, being sales directors, being VPs within the industry – that that’s what makes me most proud.” In this exclusive “AMN Drivetime” interview, Babcox Media CEO Bill Babcox sits down with Harris to learn more about what makes a great salesperson successful today, how to stay ahead of the curve, where Charles gets his motivation and more. In this episode, Bill and Charles talk about: 1:52 What makes a great salesman in the aftermarket today? 2:48 Most memorable story from early days on the road 5:25: How to stay ahead of the curve in today’s fast-evolving industry 6:30: Proudest moments in Charles’ career 8:38 A closer look at the NTN Sales & Marketing team 10:04 What motivates Charles to stay focused (spoiler alert: It’s his grandkids!) 11:05 Drivetime’s new Lightning Round! Watch the episode Listen to the podcast The post ‘AMN Drivetime’ Chats With NTN’s Charles Harris (Video) appeared first on Counterman Magazine. View the full article

A native of “Honeymoon City” Niagara Falls, New York, Charles Harris began his aftermarket career after graduating with degrees in both Business and Marketing from Northwood University in Midland, Michigan. An experienced sales executive, Harris has spent more than 30 years in the automotive aftermarket, holding executive management roles at such well-known names as Tenneco, Monroe, TMD Friction and ASC Airtex before joining NTN. Harris joined NTN in 2019 as the director of sales – Automotive Aftermarket and in October 2021 was promoted to vice president of sales and marketing. In his tenure with NTN, he has overseen the restructuring of the automotive aftermarket sales team and the growth of NTN’s market share in the traditional automotive aftermarket, heavy-duty, and fleet market channels. Throughout his career, Charles has focused on the value of people and developing their ability to communicate and execute, which generates organizational growth. In the podcast, Harris shares that his work with his team is his proudest accomplishment: “I think my proudest achievement has to do with my people and the teams that I’ve built. When I look back now on some of the people and how they excelled under my leadership in the business – not only becoming just regional managers, being sales directors, being VPs within the industry – that that’s what makes me most proud.” In this exclusive “AMN Drivetime” interview, Babcox Media CEO Bill Babcox sits down with Harris to learn more about what makes a great salesperson successful today, how to stay ahead of the curve, where Charles gets his motivation and more. In this episode, Bill and Charles talk about: 1:52 What makes a great salesman in the aftermarket today? 2:48 Most memorable story from early days on the road 5:25: How to stay ahead of the curve in today’s fast-evolving industry 6:30: Proudest moments in Charles’ career 8:38 A closer look at the NTN Sales & Marketing team 10:04 What motivates Charles to stay focused (spoiler alert: It’s his grandkids!) 11:05 Drivetime’s new Lightning Round! Watch the episode Listen to the podcast The post ‘AMN Drivetime’ Chats With NTN’s Charles Harris (Video) appeared first on Counterman Magazine. View the full article

A native of “Honeymoon City” Niagara Falls, New York, Charles Harris began his aftermarket career after graduating with degrees in both Business and Marketing from Northwood University in Midland, Michigan. An experienced sales executive, Harris has spent more than 30 years in the automotive aftermarket, holding executive management roles at such well-known names as Tenneco, Monroe, TMD Friction and ASC Airtex before joining NTN. Harris joined NTN in 2019 as the director of sales – Automotive Aftermarket and in October 2021 was promoted to vice president of sales and marketing. In his tenure with NTN, he has overseen the restructuring of the automotive aftermarket sales team and the growth of NTN’s market share in the traditional automotive aftermarket, heavy-duty, and fleet market channels. Throughout his career, Charles has focused on the value of people and developing their ability to communicate and execute, which generates organizational growth. In the podcast, Harris shares that his work with his team is his proudest accomplishment: “I think my proudest achievement has to do with my people and the teams that I’ve built. When I look back now on some of the people and how they excelled under my leadership in the business – not only becoming just regional managers, being sales directors, being VPs within the industry – that that’s what makes me most proud.” In this exclusive “AMN Drivetime” interview, Babcox Media CEO Bill Babcox sits down with Harris to learn more about what makes a great salesperson successful today, how to stay ahead of the curve, where Charles gets his motivation and more. In this episode, Bill and Charles talk about: 1:52 What makes a great salesman in the aftermarket today? 2:48 Most memorable story from early days on the road 5:25: How to stay ahead of the curve in today’s fast-evolving industry 6:30: Proudest moments in Charles’ career 8:38 A closer look at the NTN Sales & Marketing team 10:04 What motivates Charles to stay focused (spoiler alert: It’s his grandkids!) 11:05 Drivetime’s new Lightning Round! Watch the episode Listen to the podcast The post ‘AMN Drivetime’ Chats With NTN’s Charles Harris (Video) appeared first on Counterman Magazine. View the full article

Mevotech announced the introduction of 154 new part numbers. Focusing on continually providing engineered solutions for the professional technician, the new part numbers cover a wide range of domestic and import passenger vehicles, trucks and SUVs up to 2021. The release expands both the premium Supreme and ultra-engineered TTX programs, with additional control arms, ball joints, inner and outer tie rod ends, stabilizer bar links and wheel hub assemblies. These parts feature X-Factor design and material upgrades for higher durability and a longer service life, according to the company. Additionally, professional technicians now have access to more replacement bushing options for control arms, steering knuckles and stabilizer bars. Highlights from the release include: 2021-2019 Chevrolet Silverado 1500 and GMC Sierra 1500 Mevotech Supreme Front Upper Control Arms (L/R) Greaseable self-lubricating sintered bearings replace the OE-style for increased durability.Forged control arm body has an enhanced profile and recesses filled-in for improved assembly strength.Anti-corrosion coated hardware, including frame bolts, are in the box for a quick and complete install. 2020-2018 Toyota Camry and 2021-2019 Lexus ES300H Supreme Front Lower Control Arms (L/R) Greasable self-lubricating sintered bearings replace OE-style plastic for increased durability.Pre-fitted ball joint and hardware compared to the bare OE control arm provides increased value and quicker installation.Improved boot design seals against contaminant ingress. 2021-2019 Chevrolet Silverado 1500 and GMC Sierra 1500, 2021 Chevrolet Tahoe and 2021 GMC Yukon XL and 2021 Cadillac Escalade/ESV TTX Tie Rod End Patented directional bearing technology in a directional housing ensures proper orientation and better load distribution.Greaseable self-lubricating sintered bearing means less wearExclusive hex forging improves assembly strength.Patented locking dust boot shuts out contaminants.Repel-TEKT anti-corrosion coated hardware, including jam nut, makes installation quicker and easier. To learn more about Mevotech, watch an overview video here. Sign up to receive monthly Mevotech updates, including new product releases, webinars, videos and animations, tech tips and more here. The post Mevotech Introduces 154 New Parts Numbers appeared first on Counterman Magazine. View the full article

Photo caption: Eric Lough, VP, business development, FCP Euro (left) and Brent Berman, vice president, repair products, First Brands Group. By now we’re all well-aware of how the pandemic turbocharged the adoption of online shopping. According to the Auto Care Association and the Automotive Aftermarket Suppliers Association (AASA), e-commerce adoption in the automotive aftermarket grew from 6.5% in 2018 to 12.1% in 2021, representing a nearly 100% increase. At the AASA Vision Conference in Dearborn, Michigan, a panel was set to debate whether the level of pandemic-induced e-commerce growth is sustainable in the future. As it turns out, there wasn’t much of a debate. “We’ve set an expectation during the pandemic with e-commerce that I don’t think we go back from there,” asserted Eric Lough, VP, business development, for FCP Euro. “I think we only go forward. I believe that our customers not only want to be served that way online, but they now expect to be served that way online.” Brent Berman, vice president, repair products, for First Brands Group, agreed, adding that e-commerce has become a legitimate sales channel that the aftermarket needs to take seriously. “We all remember when the independent aftermarket expanded into the retail segment … and we had to manage those channels. We had to create those mechanisms in our four walls to manage those channels,” Berman said. “And I think we all have to look at [the online] channel. We expect continued growth; I think everyone sees it. We have to manage the content, the people – it’s different people. It’s not the same as the salesperson driving around in Texas; it’s a different engagement. I think we have to assess those teams and build those teams out if we want to participate in the channel properly.” With Hedges & Co. forecasting that online sales of auto parts in the United States could hit $38 billion in 2022 (a 9.7% year-over-year increase), the online channel certainly can’t be ignored. Still, simply having an online presence isn’t enough, the panelists asserted. “I think the days being transactional online – that doesn’t work anymore, Lough said. “We can’t be there just to sell auto parts to our customers and say we’ve done a good job. We need to be there to solve their problems. Selling parts is just one piece, or just a sliver, literally, of that entire experience for our customers. “So I think where we go from here is creating solutions for our customers online, with automotive parts being just one piece of the puzzle.” When we talk about the aggressive adoption of online shopping over the past two years, the image of the pandemic DIYer – stuck at home with nothing but time and cash on their hands – immediately comes to mind. But Chris Gardner, senior vice president of operations for AASA, noted that there seems to be “growing appetite” for online ordering on the DIFM side as well. Berman agreed, adding that “the habits are already there – maybe more than we think.” A big reason for the growth of e-commerce adoption on the DIFM side is the “generational shift” that’s been taking place in recent years, Lough asserted. Shop owners are retiring and handing over their businesses to their sons and daughters, who have grown up in the age of smartphones and Amazon. “I think the generational shift, the [pandemic-driven] forcing function of buying online and the technology have all got to the point where we’re seeing this perfect storm where shops are finding it advantageous to buy online and to service their customers and gain that efficiency,” Lough said. “Because how does the shop make money? Well, it’s throughput. Every minute that that lift isn’t used, that’s an opportunity cost. So I think we’re really seeing shops be more in tune and amenable to buying online.” For parts sellers and suppliers, one of the key challenges in this increasingly digital marketplace is preserving the brand equity they’ve worked so hard to build through decades of doing business. As e-commerce sales continued to grow, ow can aftermarket players avoid being commoditized? “I think what’s going to happen is that e-tailer or that brick-and-mortar – or click-and-mortar – kind of [parts] store will win, just like in any retail business, with the service, with the smile on their face, with the dependability, the reliability and things like that,” Berman added. “That’s kind of the way I think about that. And the technicians and the shop owners will tell us over the course of the next few years who’s doing a job good.” Lough believes it’s all about partnerships. “When you’re dealing with a pandemic, supply chain shortages, price increases, it’s very easy to start pointing figures and getting frustrated, instead of leaning in and saying, ‘Look, I know you’re having a tough time. We’re having a tough time too. How do we have a tough time together for our customer and really grow a partnership here so that I’m bringing value to you, you’re bringing value to me, so we can both bring value to our customers?’ “I think that’s how you kind of differentiate your brand and add value to it. I don’t think you do it in a silo. I think you do it as a partnership with your manufacturers and with your vendors.” The post AASA Vision: E-Tailing Beyond The Pandemic appeared first on Counterman Magazine. View the full article

Photo caption, from left to right: Brandon Igdalsky, NASCAR managing director, touring & weekly series; Ben Kennedy, NASCAR senior vice president, racing development & strategy; Ryan Blaney, driver of No. 12 Advance Auto Parts Ford Mustang; and Jason McDonell, Advance Auto Parts chief marketing officer. Advance Auto Parts, entitlement sponsor of the NASCAR Advance Auto Parts Weekly Series (NAAPWS), announced the return of its “Advance My Track Challenge,” a program that spotlights NASCAR’s short tracks in communities across North America. During the program, race fans are invited to vote for their favorite NASCAR home track, with the most popular track winning a $50,000 grand prize. The voting window is open on AdvanceMyTrack.com, with 21 NAAPWS tracks across the United States and Canada eligible to win. The first round of voting concludes Friday, May 6. The top six tracks receiving the most votes will move on to the final round, taking place May 9-13. The track with the most fan votes in the final round will win the grand prize, courtesy of Advance. The track finishing with the second-most votes will receive $15,000, and the third-place track will win $10,000. Teams at winning tracks may use winnings for facility enhancements or to establish community-based programs with schools, nonprofits or other local organizations. “We are thrilled to bring the Advance My Track Challenge to race fans for a second year,” said Jason McDonell, Advance’s executive vice president of merchandising, marketing and e-commerce. “NASCAR’s home tracks and the Weekly Series play a critical role in our sport, giving local racers and future superstars the opportunity to put on a great show for their communities. This program helps advance historic grassroots racing venues while recognizing the communities with loyal and passionate racing fans.” “The Advance My Track Challenge is a great partnership with Advance Auto Parts that puts a well-deserved focus on our weekly tracks and the development of their infrastructure to enhance facilities in local communities,” said Ben Kennedy, NASCAR senior vice president, racing development & strategy. “Our roots in racing at the local level are a key part of NASCAR’s history and future success, and this is instrumental in engaging more fans at weekly tracks.” In support of the program, Advance My Track Challenge branding will be featured on Team Penske’s No. 12 Advance Auto Parts Ford Mustang driven by Ryan Blaney at this Saturday’s race at the Martinsville Speedway in Martinsville, Virginia. “Short-track racing has been part of my family for generations, and we’ve had great memories at the track,” said Blaney, a third-generation race car driver and seven-time NASCAR Cup Series race winner. “Ensuring the success of local tracks is something that’s important to me and my family, so it’s exciting to have a partner like Advance who is making it their mission to support NASCAR’s Home Tracks. We look forward to racing with Advance My Track Challenge on our Ford at Martinsville, one of NASCAR’s most iconic grassroots-style tracks.” The Advance My Track Challenge launched in 2021, with the $50,000 grand prize awarded to Berlin Raceway, a 7/16-mile paved oval track located just outside Grand Rapids, Michigan. More than 122,000 votes were cast by race fans during last year’s voting window. Advance’s support of NASCAR’s home tracks extends beyond the Advance My Track Challenge. The retailer is using its season-long sponsorship of Blaney’s No. 12 Ford to showcase NASCAR-sanctioned short tracks across the United States and Canada. Each week, two different tracks will be featured on Blaney’s car. For every Blaney Cup Series victory, the winning track(s) on his car each will receive $1,200 from Advance. Through Blaney’s three NASCAR victories last season, Advance awarded winnings to six different NASCAR home tracks. The post NASCAR’s Home Tracks Battle For $50,000 In Advance Challenge appeared first on Counterman Magazine. View the full article

BMW, Porsche, Mini, Mercedes-Benz, Volkswagen, Audi. You’re probably familiar with these brands, but how familiar are you with their parts? European vehicles need repairs just as often as American or Asian vehicles, if not more often. They also boast an extremely strong following among tuning enthusiasts. You’re almost guaranteed to find modified VWs, Audis and BMWs at just about any car show or meet you pull up to. So, what is it that sets these vehicles apart from the rest? Let’s take a look at what makes these vehicles so desirable to owners, and what we as parts pros need to know in order to help them buy the right parts for their needs. German Engineering Yes, that’s a reference to Volkswagen’s advertising campaign from the mid-2000s. These commercials capitalized on the popularity of automotive TV shows like “Pimp My Ride” and “Overhaulin.” They were cheesy, over the top and downright funny. All jokes aside, there’s something special about the phrase “German engineering.” German automakers have long led the industry with pioneering and innovative technology. The Benz Patent-Motorwagen (“patent motorcar”) was built in 1885 by the German Carl Benz, so you could say that cars were invented by the Germans – but it didn’t end there. Nearly every modern automotive system has been influenced or refined by German engineering and innovation: everything from seat belts to air bags, adaptive cruise control to antilock brakes and traction/stability control. The list goes on and on. There’s another trait that I associate with German engineering (and all European vehicles), but it comes in the form of an expression: “10 pounds of stuff in a 5-pound bag.” While it seems that cars aren’t getting any bigger, automakers are finding ways to fit more and more systems, parts and control modules into them than ever before. If you’ve ever looked under the hood of an Audi S6 or S7 with the 4-liter turbocharged V-8 engine (pictured above), you’ll know what I’m talking about. These engines don’t look like any other V-8 engine in the world, and they’re a good example of how creative automakers have to be in order to fit their powerplants into modern vehicles. Complexity There are, of course, a few drawbacks to this sort of innovation and creativity: namely, complexity. Complex systems tend to utilize more individual parts, and this means that they may be more vulnerable to part failures. What we mean by this is the more hoses, pipes or connectors automakers add to vehicles, the more likely it is that any of these parts could leak or fail and need to be replaced. Let’s look at an example of this complexity: the cooling circuit from an S55-powered BMW M3 or M4 (Fig. 1). This diagram shows the number of hoses, pipes and heat exchangers that are needed to cool the engine, the incoming charge air and the engine oil. While this system is designed to hold up to a lot of abuse, a single faulty connection or leaking hose could cause a breakdown. Lightweight Materials Plastics and composite parts are replacing steel and aluminum parts in the interest of weight savings and fuel economy. Unfortunately, this sometimes comes at the cost of durability. The turbocharged 1.8-liter and 2-liter engines found in modern VWs and Audis feature radiator hoses with plastic connectors on either end. These connectors are known to become brittle and crack after years of heat-cycling under the hood. You might find that the lower radiator hose on these same engines has a coolant-temperature sensor built into the connector in the interest of saving space. Plastic isn’t the only lightweight material being used by modern automakers. The bolts that secure the thermostat to the water pump on the N54-powered BMW 335i are aluminum and cannot be reused once they’re removed. Aluminum bolts also are used to secure the transmission pan on the Mercedes-Benz 722.9 seven-speed automatic transmission. As parts professionals, it’s our responsibility to always “sell the whole job” to our customers. If a customer comes in for a radiator because the original one cracked, you should suggest that they replace other parts such as the hoses, since they may be just as brittle as that radiator was when it failed. If your customer is replacing a component that’s secured with aluminum bolts or hardware, be sure to sell it to them so they have everything they need before they start the repair. Remove and Discard Let’s dive deeper into hardware, because it’s especially important on European vehicles. Torque-to-yield (TTY) fasteners are far more common on these applications, used everywhere from suspension points to drivetrain mounts, and everything in between. TTY fasteners are torqued to extremely high values. This literally causes the bolts to stretch nearly to the breaking point, but in exchange it’s able to apply the maximum clamping force possible. Since these bolts are stretched out when torqued, they should not be reinstalled, as they could snap when tightened. Fasteners with locking splines or nylon locking rings, or pre-applied threadlocking compounds, help to prevent them from loosening. These types of fasteners are rather common in European applications, and most cannot be reused once installed. It’s always a good idea to check your parts catalog for suggested hardware, and then pass that information to your customer. If you come across a repair in which you needed to replace the hardware, share that experience with your co-workers. Sharing your combined experiences will only benefit you, your team and your customers. Double Vision I’d like to conclude with a unique example I found while working on a 2017 BMW M4 with the S55 inline-6 engine. The vehicle was in for a boost-tap install so the customer could monitor boost pressure from a gauge mounted in the A/C vent. The boost tap was a billet aluminum spacer that mounted between the MAP sensor and the intake manifold. A hose connected the boost tap to a gauge inside the vehicle. The customer had installed the boost tap, but it was only reading boost pressure, not engine vacuum. During a visual inspection I quickly spotted the problem: The boost tap had been installed into the wrong location. There are actually two MAP sensors on this engine: One is located on the charge-air cooler on top of the engine, and the other is mounted on top of the intake manifold. The MAP sensor on top of the intake manifold is almost impossible to see because the charge-air cooler is in the way, but it’s the only one capable of reading engine vacuum since it’s located after the throttle body. This was a quick and easy fix, but it’s a good example of how easy it can be to miss something obvious in such a busy engine compartment. Redundant sensors can be common in European vehicles like the M4 from this example. So, be sure to ask your customer the right questions and really get to the bottom of what it is that they’re working on, and what they need to fix it right the first time. The post Replacement Parts For European Vehicles appeared first on Counterman Magazine. View the full article

NTN, the parent company of BCA Bearings, has announced the addition of 16 new product SKUs to the BCA aftermarket product line. BCA’s March 2022 release includes wheel hub assemblies and repair kits for a number of import and domestic applications, and represents premium coverage for more than 6.9 million vehicles in operation. This is BCA’s final release for the 2021 fiscal year ending March 31, 2022. “This final release of our 2021 fiscal year serves to keep the BCA product line aligned with the demand we see in the aftermarket.” said Rina Dafnis, assistant product manager – automotive aftermarket. “We base our product-line additions on multiple data points, and a majority of these new applications are just now coming into the aftermarket sweet spot where we begin to see the vehicle age and mileage that necessitates the replacement of the original-equipment wheel hubs.” The new SKUs supplement BCA’s coverage for popular Asian brands, including Hyundai, Kia, Nissan, Infiniti, Toyota, Lexus and Mazda. Also of note is added coverage for Mercedes-Benz GLS-Class SUVs, which recently began production with the 2020 model year. Finally, the release provides additional coverage for multiple Ford brands, including the first-generation Ford Fusion platform, the third-generation mid-cycle refresh of the Expedition/Navigator and the first generation of Ford’s high-performance F-150 SVT Raptor. BCA Bearings by NTN is a trusted supplier of OE-quality parts to the automotive aftermarket, providing a constantly expanding full-line of premium wheel hubs, bearing and seals for domestic and import applications. Complete product and catalog information for the BCA Bearings product line can be found at BCABearings.com and ShowMeTheParts.com. The post BCA Closes Its Fiscal Year With 16 New Product SKUs appeared first on Counterman Magazine. View the full article

First Brands Group has expanded its line of Centric Parts brake components to include rotor coverage for nearly 33 million vehicles in operation (VIO). “We are always working to introduce new late-model part numbers in a timely fashion,” said Kristin Grons, director of marketing, First Brands Group. “This latest introduction adds a wide range of premium-quality rotor coverage as well as new Centric brake pad numbers for popular compact and hybrid vehicles.” The just-released Centric rotor part numbers consist of coverage for late-model passenger cars, pickups and luxury vehicles, including Ford, Honda, Hyundai, Jaguar, Kia, Land Rover, Mercedes-Benz, Nissan, Ram and Toyota. In addition, new Centric brake pad numbers now are available for 2019 through 2022 Mazda 3, Toyota Corolla and Toyota Prius Prime, plus 2019 through 2021 Infiniti QX50. The complete family of Centric brake products include disc pads and shoes, drums and rotors, master cylinders, wheel cylinders, calipers, hubs, hoses and hardware. New part numbers and their applications can be downloaded in a PDF format by visiting the “New Part Releases” section of the Centric website at www.centricparts.com. The post First Brands Group Introduces New Centric Rotor Part Numbers appeared first on Counterman Magazine. View the full article

In the past, the lack of end-of-life batteries meant that the Li-ion (lithium-ion) recycling market had little opportunity to prosper. The transition to electric vehicles (EVs) is changing this, IDTechEx says in a recent report. Recycling enables countries to domesticate battery material supply, hedge risks of fluctuating metal prices, and reduce reliance on unsustainable mining practices. Various stakeholders across the value chain are upping recycling capacity to prepare for the mass availability of valuable end-of-life Li-ion batteries due to supply, regulatory and environmental motivations. It seems that recovering valuable material by recycling Li-ion batteries is a no-brainer. However, the reality is more complicated, IDTechEx says. The profitability of recycling is dependent on EV-battery trends and whether OEMs will play a role in facilitating circularity in the battery supply chain. The economics of recycling primarily depends on three factors: Li-ion battery chemistry; metal prices; and process costs, which are expected to decrease as recyclers scale. There’s a lot of variety between the chemical composition of EV batteries, particularly in the cathodes. The demand for higher energy density in EV batteries is causing a shift toward higher-nickel cathodes. However, the desire to drive battery costs down favors lower-value LFP cathodes – which some OEMs have recently switched to for their entry-level models. This is likely to impact the value of metals that recyclers can extract from end-of-life EV batteries. The most value can be extracted from LCO cathodes due to their high cobalt content, but these are typically used in consumer electronics, which will account for a small percentage of Li-ion batteries recycled, and it’s challenging to develop collection networks for them. In the new IDTechEx report, “Li-ion Battery Recycling Market 2022-2042,” the recycling value of each cathode type is compared. IDTechEx has investigated these trends and their impact, alongside metal price, to evaluate the economics of the Li-ion battery recycling market. OEMs are often subject to Extended Producer Responsibility regulations, meaning they are responsible for EV batteries when they reach their end of life. Therefore, it’s in the OEMs’ best interests to develop efficient, economic routes for waste end-of-life batteries, and the environmental credentials associated with recycling also are beneficial. Volkswagen is developing a vertically integrated recycling and second-life business through “Volkswagen Group Components” and commissioned a pilot plant for recycling Li-ion batteries in 2021. Differing from most EV OEMs, Renault operates a battery-hire scheme on three of its models, as well as full ownership options. Renault optimizes the end-of-life management of its EV batteries using second-life applications and recycling with partners, such as Veolia. Tesla claims to be developing a battery recycling system at its Gigafactory in Nevada, having relied on third-party recyclers in the past, and BMW has formed strategic partnerships with recyclers, seeking to design cells with recycling in mind, says IDTechEx. Involvement of these major OEMs looking to boost the sustainability of their EVs reflects the anticipation of the part Li-ion battery recycling will play in the future value chain. Not only are the OEMs likely to carry a legal responsibility for end-of-life Li-ion batteries, but the trends they influence also will impact the profitability of recycling. In addition to creating partnerships with recyclers from other sectors, OEMs themselves are acting and investing in their own processes and supply circularity. IDTechEx has identified nearly 90 battery recyclers globally and observed that most of the current recycling capacity is in China. In 2021, there was a deficit in the number of Li-ion batteries available for the recycling capacity, presenting a market imbalance. Timing growth with end-of-life battery availability will be one of the biggest challenges that recyclers will face, and battery manufacturing scrap is likely to facilitate an increase in capacity before EV batteries begin reaching their end of life. The post Why OEMs Are Investing In Lithium-Ion Battery Recycling appeared first on Counterman Magazine. View the full article

Advance Auto Parts and Building Homes for Heroes, a national nonprofit (501)(c)(3) organization, recently announced home giftings to two military veterans and their families. Both families were in attendance for the announcement at the Supplier & Training Expo in Orlando, Florida, which was hosted by Worldpac, a subsidiary of Advance. Founded in 2006, Building Homes for Heroes gifts mortgage-free homes to injured veterans and their families, while providing support services that help them to build their post-service lives. Homes are specially designed to help each veteran live a more productive and independent life as a civilian. Since its inception, Building Homes for Heroes has gifted nearly 300 homes to our nation’s injured veterans. One of the veterans receiving a home was U.S. Air Force Technical Sergeant Rahmeka Hopkins. Hopkins joined the military in 2004 because she felt it would be an honor to serve her country. She would do so for the next 15 years before being discharged in 2019. Following her service, Hopkins was diagnosed with a rare form of cancer attributed to chemical exposure. Hopkins also suffers from severe nerve damage and full-body malignant arthritis, which has confined her to a wheelchair. Hopkins and her family’s new home in Lakeland, Florida, will be catered to her needs as she continues her brave fight against cancer. The second recipient of a mortgage-free home is U.S. Marine Corps Cpl. Helbert Asprilla. Asprilla joined the Marines in 1997 to create opportunities for himself while giving back to a country that provided for him and his family. He would go on to serve two combat tours in Kosovo and Iraq before being discharged in 2004. The violence Asprilla witnessed throughout years of combat left him with severe PTSD. Additionally, Asprilla suffers from bilateral tremors and tinnitus. Building Homes for Heroes gifted Asprilla, his wife and young son a new home in Cape Coral, Florida. “At Advance, we know how important it is that we show our gratitude for our military heroes,” said Bob Cushing, executive vice president, professional, Advance Auto Parts. “In addition to employing thousands of military veterans throughout our company, our longstanding support of Building Homes for Heroes and heroes like retired U.S. Air Force Technical Sgt. Rahmeka Hopkins and retired U.S. Marine Corps Cpl. Helbert Asprilla is one of the many ways we give back to those who have done so much for all of us.” “Our longstanding partnership with Advance Auto Parts continues to build better and brighter lives for so many of our nation’s heroes. Tonight, we added two more,” said Andy Pujol, founder and CEO of Building Homes for Heroes. “Retired U.S. Air Force Technical Sgt. Rahmeka Hopkins and retired U.S. Marine Corps Cpl. Helbert Asprilla are the latest additions to our Building Homes for Heroes family and another milestone toward surpassing our 300th home later this year and our 400th home by 2024. We can’t wait to welcome these heroes into their new homes soon.” In 2021, Advance and its suppliers proudly raised approximately $1.5 million for Building Homes for Heroes, bringing the total contribution to nearly $17 million since 2011. The funds are used to build or modify homes and gift them, mortgage-free, to wounded veterans and their families, and many Advance team members participate in the home gifting ceremonies. The post Advance, Building Homes For Heroes Announce Home Giftings appeared first on Counterman Magazine. View the full article

Advance Auto Parts recently announced an exclusive partnership with Tekmetric Shop Management System, the cloud-based shop management system for auto repair shops. The partnership will provide Advance Professional customers, Worldpac customers and TechNet-affiliated repair shops with an all-in-one shop management system to help efficiently manage daily business operations, improve customer experience and drive business results, the company said. Tekmetric’s cloud-based platform is now the recommended shop management system in Advance’s suite of technology and business solutions available to Advance Professional customers and more than 15,000 TechNet-affiliated shops. AdvancePro’s online parts catalog is exclusively integrated into Tekmetric. Professional customers now can access the AdvancePro and Worldpac SpeedDial catalogs within Tekmetric as part of the tool’s seamless parts-ordering and repair-order workflow. “This partnership with Tekmetric helps us empower Professional customers and TechNet members, giving them leading technology that drives business results,” said Bob Cushing, Advance’s executive vice president, Professional. “We strive to give our customers the best, whether it’s our industry-leading parts catalog and product brands, world-class training or modern technology solutions. Tekmetric was designed with shop owners and service writers in mind, to make their jobs easier and their businesses more profitable.” Designed by a former shop owner, Tekmetric’s intuitive platform provides an easy-to-navigate workflow for the auto repair process and analyzes data in real-time to promote growth. Shop owners can access Tekmetric’s innovative platform for all their business needs, from digital inspections and integrated payments to direct customer text messaging within the system. “At Tekmetric, we strive to offer solutions that improve efficiency, provide accurate business metrics and allow shop owners to better serve their customers,” said Sunil Patel, co-CEO and co-founder of Tekmetric. “We are thrilled to work with Advance Auto Parts, a key partner that shares our values in providing effective technology solutions to support auto repair professionals as they grow their businesses.” Tekmetric completes Advance’s professional technology portfolio, which includes training from Carquest Technical Institute and Worldpac Training Institute (CTI+WTI); MotoLogic’s database of OEM repair and diagnostic content developed for technicians; MotoVisuals’ proprietary database of service and repair animations; MotoWeb’s website design and management services for shops; and Mechanic Advisor’s shop marketing and reputation management services. To learn more about these products and resources, visit my.advancepro.com. The post Advance Auto Parts Announces Partnership With Tekmetric appeared first on Counterman Magazine. View the full article

Standard Motor Products (SMP) recently announced the addition of 434 new part numbers to its Standard, Standard Import and Blue Streak lines. The release spans 129 product categories and expands coverage for import and domestic applications through the 2022 model year by more than 500 million VIO. The company continues to broaden its fuel-injection offering with more than 50 new numbers represented by injectors, fuel-pressure regulators and fuel-pressure sensors. These new applications cover an additional 19 million vehicles on the road. Multiple new GDI (gasoline direct injection) part numbers for popular vehicles such as the Ford F-150 (2020-2018), Toyota Camry (2020-2018) and Toyota Highlander (2020-2019) are included in this recent release. Another highlight from the release is the increase in coverage of the company’s ADAS-related products by 46 million VIO. This includes blind-spot detection sensors, cruise-control distance sensors, lane-departure system cameras, steering-angle sensors, park-assist sensors and park-assist cameras. This release includes more than 200 sensors, switches, actuators and connectors as Standard continues to add to its coverage. “These latest additions display our commitment to providing our distribution partners and service technicians with the most extensive late-model coverage across multiple categories,” said John Herc, vice president engine management marketing, SMP. “SMP is devoted to delivering the very best-performing parts for the vehicles of today and tomorrow.” All new applications are listed in the e-catalog found at StandardBrand.com, and in electronic-catalog providers. The post Standard Motor Products Releases 434 New Part Numbers appeared first on Counterman Magazine. View the full article

Lectron announced that it has entered a retail partnership with AutoZone in an effort to make EV charging more accessible to consumers. AutoZone now carries a wide selection of Lectron products on its website, including chargers, charging stations and adapters. A full list of products can be found here. The move by AutoZone makes Lectron its most widely available EV-charging provider. “Our goal has always been to make EV charging easier and more accessible by addressing critical concerns, such as range anxiety and compatibility issues,” said Christopher Maiwald, founder and CEO of Lectron. “Our success has been in identifying these pain points and providing practical and affordable solutions for EV drivers. We are excited about making our EV products available to AutoZone’s loyal customers.” Lectron products now can be found at EV-Lectron.com and AutoZone.com, as well as Amazon, Walmart, The Home Depot, Lowe’s, Best Buy, Target and other major retailers. The post AutoZone Carrying Lectron EV Chargers On Website appeared first on Counterman Magazine. View the full article

General Motors recognized First Brands Group as a 2021 Supplier of the Year. GM celebrated honorees at its 30th-annual Supplier of the Year awards ceremony in Phoenix earlier this week. GM’s Supplier of the Year award recognizes global suppliers that distinguish themselves by exceeding GM’s requirements, in turn providing GM customers with innovative technologies and among the highest quality in the automotive industry. This year, GM recognized 134 suppliers from 16 countries with the Supplier of the Year distinction. This is the sixth time Brake Parts Inc has received the award and the fourth time Champion Laboratories has received the award; both are divisions of First Brands Group. “It’s always a tremendous honor to be recognized by GM as a Supplier of the Year and that’s especially the case this year, given the global supply chain challenges,” said Rich Fleming, chief commercial officer for First Brands Group. “We look forward to our continued collaboration with GM as we deliver on our commitment to supplying the highest quality products, advanced innovation and superior customer service.” “This year’s Supplier of the Year event was special not only because it’s the 30th anniversary of the program, but because it provided us with the opportunity to recognize our suppliers for persevering through one of the most challenging years the industry has ever faced,” said Shilpan Amin, GM vice president, Global Purchasing and Supply Chain. “These top suppliers showed resilience and reinforced their commitment to pursuing sustainability and innovation. Through our strong relationships and collaboration, GM and our suppliers are poised to build a brighter future for generations to come.” A global cross-functional team selected the 2021 Supplier of the Year winners based on performance criteria in product purchasing, global purchasing and manufacturing services, customer care and aftersales and logistics. The post General Motors Names First Brands A 2021 Supplier Of The Year appeared first on Counterman Magazine. View the full article

Carter has introduced four new parts to its popular line of fuel-pump-module assemblies, featuring CleanScreen technology and OE-matched connections. The new SKUs include module assemblies with part numbers P77200M and P77248M, and diesel assemblies assigned to part numbers P77277 and STS330. The additional electrical and mechanical fuel-pump-module assembly SKUs are engineered to consistently meet the demanding requirements of both gasoline and diesel engines across many vehicles makes and models. “We engineer, manufacture and test in-house, enabling us to meet and exceed the consumers’ needs,” said Ryan Gernheuser, repair group director, product management/aftermarket engineering at First Brands Group. “Our capabilities enable us to innovate quickly while industry-leading quality controls.” Carter’s new fuel-pump-module assemblies cover several Volkswagen car and Ford Transit van models; the new universal electric fuel pump and fuel pump strainer are designed for the Ford Super Duty series. Carter’s full line of fuel-pump assemblies cover 95% of domestic and import VIO. They come with limited lifetime and 12-month warranties for select products to provide added peace of mind. For more information, visit carterengineered.com. The post Carter Expands Line Of Fuel-Pump Assemblies appeared first on Counterman Magazine. View the full article

Continental has expanded its line of vehicle camera systems. Continental’s new Platform AHD (analog high-definition) camera systems are designed to enhance the driver’s view and improve fleet efficiency. Built to support drivers when navigating complex situations such as tight warehouse aisles, busy constructions sites or crowded shipping facilities, these camera systems provide vehicle operators with the extended visibility they need to get a better view of their surroundings and make their operations safer, according to the company. Continental’s AHD camera systems feature 2-megapixel cameras with high image clarity and infrared lights for enhanced night vision. The camera line includes rear-view and front- and side-view cameras. The displays work with both CVBS and AHD camera inputs. Video can be stored in a DVR for future driver analysis and training. Offered with 7-inch and 10.1-inch AHD displays, the AHD camera systems can integrate seamlessly with Continental ultrasonic sensors to deliver back up detection that warns the operator of obstacles behind the vehicle. The cameras feature IP 67 enclosures that are waterproof and dust-tight. The systems are available with dual voltage (12-volt and 24-volt) and offered in different cables sizes. For more information, visit continentalaftermarket.com or contact [email protected]. The post Continental Introduces Analog High-Definition Camera Systems appeared first on Counterman Magazine. View the full article

PRT announced it has added complete strut assemblies for the 2019-2020 Nissan Altima. The launches apply to front right and front left positions and fit the Platinum, S, SL and SV trim levels, among others. With the product introductions, PRT has added new coverage for 275,000 vehicles in North America, according to the company. PRT is a brand of the ADD USA group, one of the largest exporters of complete strut assemblies in the world. PRT products are manufactured under the strictest OE quality processes required by the main automakers, according to the company. “As an OEM supplier, we are continually investing in research and development of new products,” said Bruno Bello, director of global category and marketing at PRT. “These first-to-market applications reinforce the commitment of PRT for the best quality, technology and innovative solutions to the aftermarket.” For more information, call 770-238-1611 or visit www.prtautoparts.com. The post PRT Adds Complete Struts For 2019-2020 Nissan Altima appeared first on Counterman Magazine. View the full article

Like many other OEMs, the Stellantis family of Chrysler, Dodge, Jeep and RAM (CDJR) vehicles uses a variety of sales codes to identify major and minor options. Unfortunately, these sales codes aren’t as readily accessible to the independent technician or the aftermarket professional as the codes used by other manufacturers. The VIN decal found in the doorjamb of most modern CDJR vehicles only includes paint, interior trim, GVWR and tire information. Unlike GM and VW/Audi, there is no options tag in the glovebox or trunk area advertising these option codes. Breaking CDJR codes has traditionally required a call to your local dealer. Veteran parts specialists will remember the SBA, SBB or SBC options found in the steering category for many Mopar products from the ‘80s and ‘90s, and the difficulty in actually finding those codes without the assistance of their local dealer. Most of us have run across choices between 136- or 160-amp alternators, and many parts specialists have realized that modern CDJR paint codes almost always start with a “P.” In the past few years, there has been an increased use of “BRx” sales codes to identify CDJR brake packages in our aftermarket catalogs. In place of physical descriptions like “12-inch vented rotor” or “dual-piston caliper,” we’re left with a jumble of codes such as BR1, BRF, BRY, etc. This coincided with the 2014 formation of FCA (Fiat Chrysler Automobiles), the manufacturer of CDJR vehicles prior to its merger into Stellantis. Catalog information derived from FCA sources resulted in this proliferation of “BR” codes. To make things even more difficult, many of these codes appear across multiple CDJR platforms, and each code may translate to different specifications depending on the vehicle being catalogued. Using a variety of catalog descriptions, approximate measurements and OEM sales codes, the following information collects these descriptors into one location. Included here are many of the most common confusing applications, with some identifying characteristics that can be determined “in the field:” CHRYSLER 200, 2015-2017 BRF (13” front rotors) BR1 and BRG (12” front rotors) CHRYSLER Town & Country, DODGE Grand Caravan, 2015-2020 BRE (11.89” front rotor w/single-piston front caliper, 12” rear rotor) BR1, BR3, BRG (13” front rotor w/dual-piston caliper, 12.9” rear rotor) Chrysler 300, DODGE Challenger/Charger, 2015-present BR3 (12.6” rotors, vented front, solid rear) BR4 (Brembo four-piston fixed front caliper) BR5, BR6 (13.6” front rotor, 12.6” vented rear) BR7 (Brembo six-piston fixed front caliper) BR9 (14.5” front rotor, 13.75” vented rear, police package Charger only) Dodge Durango, Jeep Grand Cherokee 2015-present BR2,BR3,BR6, BR8 (13.78” front rotor, 13” vented rear) BR4 (SRT with Brembo calipers) BRY (13” vented front rotor, 13” solid rear rotor) Jeep Cherokee, 2014-present BR1 (single-piston front caliper, 13” vented rear rotor) BR3 (dual-piston front caliper, 13” vented rear rotor) BR6, BRG (dual-piston front caliper, 12.6” solid rear rotor) BRF (single-piston front caliper, 11” solid rear rotor) Jeep Compass, 2017-present In 2017, the MK platform (“old body”) featured 11.57” front rotors, and either 10.3” or 11.9” rear rotors. The new MP platform Compass features 12” front rotors, and 10.95” rear rotors. Jeep Wrangler JK, 2018 (“old body”) BR6 (13” front rotor) BRW (11.9” front rotor) Jeep Wrangler JL, 2018-present BR2, BR6 (13” diameter, 1.1” thick front rotor, 13.46” solid rear rotor) BR3 (13” diameter, 1.1” thick front rotor, 13.78” vented rear rotor) BRY (13” diameter, 0 .945” thick front rotor, 13” solid rear rotor) RAM 1500, 2019-present The DS platform RAM 1500 “Classic” features the previous five-lug wheel, while the new-for-2019 DT platform RAM 1500 features six-lug wheels. When a customer comes to our counter, they’ve usually chosen us based on our reputation for providing convenient service and the correct parts. If we repeatedly fail to meet their expectations, or make a habit of telling them to look elsewhere for the information we need, eventually someone else will capture their business. In the case of these brake codes, your choices are to use all the resources at your disposal to figure out the correct parts, or send them to the local dealer so they can fetch the information that matches your electronic catalog. Once they leave your store, there’s a chance they won’t be back. The post Breaking Down Chrysler Sales Codes appeared first on Counterman Magazine. View the full article

Lumileds has taken a major step in addressing a growing concern over air purity and respiratory illnesses brought on by the current pandemic. In response, Lumileds has created the new Philips GoPure GP5611 automotive air purifier, a powerful and innovative car air purifier that’s engineered to clean air quickly and efficiently in most vehicle interiors and help reduce the risk of airborne transmission of viruses and bacteria. “The new Philips GoPure GP5611 is so advanced that it can capture ultra-fine particles, including microbes, in just 10 minutes, and its convenient design makes it an easy fit in most vehicle cup holders,” said Aubry Baugh, Lumileds product marketing manager. The GoPure GP5611 features three layers of defense: a Philips SaniFilter Plus filter, a powerful UVC light and a HESAMax filtration cartridge. The Philips SaniFilter Plus filter has been tested at IUTA laboratory in Germany and proven to capture 99% of ultra-fine particles, including particles as small as 0.004 microns that can get deep into the lungs and may create serious health risks, according to the company. The filter captures bacteria and respiratory viruses as well as airborne allergens such as pollen, dust mites, mold spores and pet dander at a 99% efficiency. The Philips SaniFilter Plus filter features a special anti-microbial layer to inhibit the growth of microorganisms inside the device, including mold spores. UVC light damages the molecular bonds that hold DNA together, so it is highly effective at eliminating bacteria and viruses. For decades, UVC light has been used for sterilization in hospitals, transportation, factories and more. Now, it is being used to help clean the air inside cars. The Philips UVC lighting module inside of the GoPure GP5611 is designed to kill bacteria and viruses trapped in the filter by exposing them to ultraviolet light. The UVC LEDs used in the module were tested independently from the air purifier at KR Biotech Lab on Sars-CoV-2 (COVID-19-causing virus) by applying UV light directly onto the virus in a petri dish, effectively destroying 99% of the virus in five minutes, according to the company. In the GoPure GP5611, the UVC light acts on the particles captured by the filter. An air purifier does not treat or prevent COVID-19, and by itself, does not protect against exposure to the virus that causes COVID-19, but it can be part of a plan to help protect your family and yourself from exposure according to the US Environmental Agency (EPA). The UVC light is housed safely inside of the GoPure GP5611 unit, preventing exposure to the passengers. The UVC light is LED-based to provide exceptionally long service life. While some other air purifiers use UV units with mercury lamps and may emit harmful ozone into the vehicle, the GoPure GP5611 UVC LED technology is toxin-free and emits zero ozone, according to the company. The Philips HESAMax cartridge (High Efficiency Sorbent Agent) removes chemicals, harmful gases and unpleasant odors from the car, including formaldehyde, toluene and volatile organic compounds (VOCs). The cartridge contains two types of HESA material: white beads that draw formaldehyde from the air, break it down and safely lock it within the cartridge; and black carbon beads that absorb unpleasant smells. The Philips HESAMax cartridge absorbs up to 30X more chemicals than the “carbon bags” commonly used in many purification devices, according to the company. The patented HESAMax odor removal works even when the GoPure is off. Philips GoPure GP5611 is very low maintenance. Typically, the SaniFilter Plus filter only needs to be replaced about once a year and the UVC LED module does not need to be replaced at all during the lifetime of the device. The device plugs into any USB outlet and turns on and off automatically with the ignition so that drivers can focus on driving. For more information, email [email protected] or call 866-254-6989. The post Lumileds Introduces Philips GoPure Automotive Air Purifier appeared first on Counterman Magazine. View the full article

Online ordering is a great way of marketing your products to both commercial and retail customers. It’s a convenient way for them to engage with your store and your merchandise on their own terms. For the customer, there are many advantages to using your online portals over calling or visiting your location. They don’t need to leave their shop or home, they don’t have to wait on hold and they don’t need to rely on your personnel to guide them to the correct parts, pricing and availability information. Convenience, Speed, Availability Online ordering attracts the sort of consumer who is in search of convenience, speed and availability. These are the people who don’t necessarily want to spend a lot of time in-store or on the telephone. This could be a commercial account that wants minimal interruptions to their workflow and needs parts found, quoted and delivered quickly. It also could be a retail DIY customer with very well-defined needs, shopping for a specific brand or price point, or simply researching a future purchase. For the store itself, online ordering may reduce the number of incoming calls or “drop-in” visits, and it may expose your store to new clientele who might not have otherwise purchased from you. You may consider fewer calls and visits as a negative outcome, but in reality, both of these outcomes can actually improve profitability. Existing customers who have embraced your online resources are still buying – they’re just buying differently. By placing their own orders remotely, they’re also giving your parts specialists an added opportunity to serve another customer (on the phone or in person), and to perform daily storekeeping tasks. A reduction in commercial phone traffic also allows your in-store personnel to spend additional time working on more complex parts requests, and helping close sales with those customers who require additional attention. There are drawbacks to online sales. Online shoppers don’t get your closely managed “in-store” experience, and they may receive less exposure to your other products, services and marketing. This has more impact on the retail trade, as commercial customers are most likely contacting you to fulfill immediate and specific needs, and are less interested in impulse items or the attractiveness of your plan-o-grams. For both types of customers, their “relationship” with your store might be put at risk if they don’t feel connected in a meaningful way. It’s important to use these online purchases as a gateway to building confidence and recognition for your store as a partner in vehicle repair and maintenance. Implied Commitment Offering your inventory online also represents an implied “commitment” to the customer. Online pricing and inventory availability must accurately reflect what’s actually on your shelves. Accurate inventory counts are crucial to any store operation, but some online sales also require an added element of scheduling. When an online platform allows for the customer to order non-stocked parts to be delivered from your DC or another store location, it creates an expectation of arriving at your store on schedule. The online portal has made the customer a promise that your store now must fulfill. Acknowledging or accepting any incoming order must be done promptly, and final processing or delivery of that order must be completed as promised. Keeping the customer informed in the event of any delay is even more crucial to online success, because of the “remote” nature of the transaction. It can be extremely frustrating to get a quote or place an order and then discover that the part is out of stock when you arrive to pick up the merchandise. This becomes even more of an inconvenience if the part has been ordered and pre-paid online. Many online-purchase platforms place a preauthorization hold on the purchaser’s credit/debit card. Depending on the card issuer’s policies, this “hold” may not drop from the account immediately. For some customers, this may prevent them from having enough money in their account to purchase the same part elsewhere until those funds are released. The repair can be delayed, and often, blame for the situation is assigned to you for “holding their money.” High-Maintenance Customers The final consideration when choosing to steer customers toward your online offerings is the customers themselves. We all have that customer who never seems to give us the correct application information, or even worse, insists that you send “both options” when a choice exists between two parts. This sort of customer is not the ideal audience for online ordering or “self-checkout,” as you may find yourself processing a large number of returns for unwanted or incorrectly ordered parts. It also will increase the number of “second deliveries” required to complete the job, and overstock for parts that are returned to the store. The post Online Ordering: Your Silent Staff appeared first on Counterman Magazine. View the full article