Counterman

Auto-Wares CEO Todd Leimenstoll and retired Auto Care Association lobbyist Aaron Lowe are among the recipients of the Aftermarket Warehouse Distributors Association (AWDA) 2022 Industry Awards. AWDA, a community of the Auto Care Association, recognized the award winners on Oct. 30 during the 2022 AWDA General Session in Las Vegas. The annual AWDA Industry Awards honor individuals and companies who have shown an exceptional ability to educate, innovate, manage and lead. Over the years, the list of AWDA award recipients has evolved into a who’s-who of aftermarket luminaries. Pursuit of Excellence Award Todd Leimenstoll, president and CEO, Auto-Wares Group of Companies Established in 1983, the Pursuit of Excellence Award is presented exclusively to an AWDA member for special achievement and for the setting of high standards as an example for others to follow, in business and in volunteer or advocacy efforts. When Todd Leimenstoll took his first job in the industry more than 40 years ago, in hopes of getting a better deal on parts, he ended up finding a passion that led to a lifelong career in the aftermarket. Since joining Auto-Wares in 1982, Leimenstoll has held multiple positions across the organization and in 2012 was named president and CEO of Auto-Wares Group of Companies. Todd Leimenstoll (left) and Dan Hanson II Throughout his career, Leimenstoll has supported and promoted dozens of educational opportunities for thousands of aftermarket personnel. His company’s crowning training achievement, the annual Tech Expo, caters to thousands of industry folks, but Leimenstoll’s commitment to education extends far beyond the popular expo event. Within Auto-Wares, Leimenstoll has fostered a culture of learning and growth. He also is active in the greater industry, including having hosted with Auto-Wares multiple YANG Meet-Up events to foster aftermarket development and growth. “Todd brings an incredible amount of energy into any project he undertakes,” said John R. Washbish, president and CEO of the Aftermarket Auto Parts Alliance. “At the same time, he is focused on always doing better; always improving the experience and always ‘coaching, guiding and advising’ his fellow employees and customers to accelerate their performance. He is passionate in his aftermarket ‘Pursuit of Excellence!’” Outstanding Leadership Award in Honor of Jack Creamer Larry Northup, Auto Care Association (retired) Each year, AWDA bestows this prestigious award, formerly known as the “Leader of the Year,” on an aftermarket professional who has contributed to the industry in a unique and significant way. The award is named in honor of former AWDA President, Jack Creamer. During his more than 20 years at the Auto Care Association, Larry Northup was a dedicated champion for the aftermarket. In his latest role as the AWDA executive director, Northup worked to encourage and support the re-establishment of the AWDA community’s decades-long tradition of leadership within the industry. Larry Northup Since 2004, Northup’s efforts for the AWDA community included the integration of AWDA members into all aspects of the Auto Care Association’s leadership, including the board of directors; committees; task forces; the association’s political action committee; special projects like career promotion, Right to Repair, the University of the Aftermarket Foundation; and many other aftermarket industry advocacy efforts. He also was key to bringing the annual AWDA conference into the fold as part of Industry Week every year in Las Vegas. In addition, Northup’s advocacy during the pandemic helped establish the auto care industry as an essential service throughout the COVID-19 pandemicPrior to his role as executive director of AWDA, Northup served as a lobbyist for the association’s government affairs department and as the staff liaison for the Paint, Body and Equipment Specialists (PBES) community. He served as the head of the association’s membership department, where he was tasked with managing AWDA’s integration into the Auto Care Association as a community. Northup also managed the association’s community engagement efforts for several years, eventually becoming the full-time executive director of AWDA. “I had the good fortune of working with Larry for many years,” said 2021 recipient Roger McCollum of N.A. Williams. “I knew of few people more dedicated to this industry, especially when it came to his involvement with warehouse distributors and AWDA. Larry worked with a passion that was contagious and made those around him better for knowing him and working with him. He deserves all the best in retirement – and this industry will not be the same without him.” Lifetime Achievement Award in Honor of Martin Fromm Aaron Lowe, Auto Care Association (retired) AWDA’s Lifetime Achievement Award recognizes individuals who have, over the course of many years, distinguished themselves through their unselfish commitment to, and high level of performance within, the motor vehicle aftermarket industry. The award is named in honor of former AWDA President, Martin Fromm. Aaron Lowe Aaron Lowe was with the Auto Care Association for more than 40 years overseeing the association’s federal and state legislative and regulatory efforts, focusing on a wide range of environmental, vehicle safety, workplace health and safety and international trade issues. Lowe masterminded the Auto Care Association’s successful effort in 2012 to obtain enactment of the Motor Vehicle Right to Repair Act in the commonwealth of Massachusetts. Right to Repair ensured that independent service entities have effective and affordable access to the information, tools and software to work on the highly sophisticated computer-controlled vehicle systems on the road today. He also was part of the team that successfully negotiated a 2013 national agreement on right to repair that is modeled after the Massachusetts law. Lowe’s commitment to the industry went well-beyond simply government affairs, as evidenced by his receiving the Northwood University Automotive Aftermarket Management Education Award in 2003. He also was on the board of directors and steering committee for several aftermarket coalitions aimed at ensuring the economic future of the auto care industry. “Aaron’s lifetime of work on behalf of the industry has no peer,” said Bill Hanvey, president and CEO, Auto Care Association. “He has defended our industry for 40 years and has secured the consumer’s right to choose where they have their vehicle repaired amongst other significant contributions. We as an industry are indebted to Aaron and there is no more deserving recipient of this award than he.” Art Fisher Award for Excellence in Education National Institute for Automotive Service Excellence (ASE) AWDA’s Art Fisher Award for Excellence in Education is presented annually to an aftermarket company or individual that demonstrates outstanding commitment to education and training, either within their organization or throughout the industry. Given in memory of former AWDA Chairman Art Fisher, the award grants scholarships in the name of the award winner to two students enrolled in the automotive aftermarket management program at Northwood University. Established in 1972 as a nonprofit organization, ASE is a driving force in the transportation industry. As an independent third party, ASE upholds and promotes high standards of service and repair through the assessment, certification, and credentialing of current and future industry professionals; and the prestigious ASE Blue Seal logo identifies professionals who possess the essential knowledge and skills to perform with excellence. Left to right: Ashlee Arnold, Brad Pellman and Trish Serratore Today, there are approximately 220,000 AS- certified professionals at work in dealerships, independent shops, collision repair shops, auto parts stores, fleets, schools and colleges throughout the country. When the ASE seal is displayed outside of a service station, customers know their vehicle is in good hands and will be repaired with the best craftsmanship possible. And that seal of approval is only earned by completing training and passing the tests required to earn it – and these are not just simple tests. Only two out of three pass the test on their first attempt, and in the interest of continuing education, they must retest every five years, as well as have at least two years on-the-job experience. “Our entire group endorses ASE, as their name is synonymous with training and education,” said Bo Fisher of Fisher Auto Parts. “For decades, in every technician flyer we produce, we have shown pictures of two different employees who recently passed their ASE certification test. Given the outstanding efforts of the organization, we are proud to see their achievement of this honor and wish them all the best over their next 50 years.” To learn more about the AWDA Industry Awards and to view previous winners, visit autocare.org/awda. The post AWDA Announces 2022 Industry Award Winners appeared first on Counterman Magazine. View the full article

First Brands Group has released a new Raybestos product online catalog that will be available on a USB drive for those attending the AAPEX in Las Vegas. In addition, Raybestos has released 32 new part numbers covering more than 11 million vehicles in operation (VIO). New brake-pad coverage is available for late-model passenger and transport vehicles, including the Buick Enclave, Cadillac CT4 and CT5, Ford F-150 and Mercedes-Benz Sprinter. “We look forward to participating in Joe’s Garage at AAPEX this year and having the opportunity to talk with show attendees about our updated Raybestos catalog and the new coverage that’s been added to ensure that we are continuously meeting the needs of our customers,” said Lou Kafantaris, director of marketing, braking, First Brands Group. “Be sure your AAPEX plans include a visit to our Booth A3638 and stop by Joe’s Garage to be one of the first to get a copy of the new catalog.” Raybestos representatives also will be conducting onsite technical and product training at the Joe’s Garage booth. Brake-clinic topics include “Today’s Rotor Technology,” “Preventing Costly Brake Comebacks” and “Tips and Tricks Diagnosing Brake Issues,” to name a few. Product training sessions include “Pick the Right Friction for Your Vehicle” and “Rotors – the Foundation Brake Component.” The brake clinics run 30 minutes in length while the training sessions are 10 minutes. Visit Raybestos in Joe’s Garage to see the complete training schedule. First Brands Group will exhibit at AAPEX in the Venetian Expo, Level 2, booth A3638 and in Joe’s Garage, Level 1, Bay 1. To obtain the Raybestos USB drive, visit First Brands Group in Joe’s Garage. The complete family of Raybestos brake products include disc pads and shoes, drums and rotors, master cylinders, wheel cylinders, calipers, hoses and hardware. To learn more about new part numbers and their applications, customers should contact their First Brands Group representative. The post First Brands Unveils New Raybestos Catalog At AAPEX appeared first on Counterman Magazine. View the full article

It’s no secret that the automotive aftermarket is a male-dominated industry. Times are changing, of course, and women are finding more opportunities in the aftermarket – and flourishing in them. (Look no further than our annual “Women at the Wheel” series for myriad examples.) Still, overcoming deeply entrenched attitudes and biases can be an uphill struggle – even for the Counter Professional of the Year. Amanda Balk, manager of the Auto Value store in Thorp, Wisconsin, credits Automotive Parts Headquarters (APH) for supporting her professional development and making her feel like she’s part of the APH family. But, earlier in her career, she hit a temporary roadblock: a former manager who believed that women had no place in the aftermarket – or behind the counter. “He didn’t have a whole lot of faith, so he kept me pretty busy with driving and doing a lot of other stuff,” says Balk. “I wasn’t on the counter much at first.” As things got busier, Balk got more time behind the counter. After leaving the business briefly, she returned to the store as a full-fledged counter person – with a different manager at the helm. Since then, the accolades have been piling up for Balk. In 2014, APH recognized her as the Auto Value Counterperson of the Year. In 2020, Balk was the Auto Value Impact Player of the Year. Earlier this year, APH named Balk the 2021 Auto Value Store Manager of the Year. Balk has been managing the Auto Value store in Thorp since June 2019. Now, Balk can add another award to her mantle: the 2022 Counter Professional of the Year, sponsored by WIX Filters. Balk’s accomplishments come as no surprise to Matt Koxlien, regional manager for Auto Value in western and northern Wisconsin. Koxlien has been working with Balk since he joined the company in 2017. “The first thing you notice, of course, is that her conversational skills are off the charts,” Koxlien says. “She’s super easy to talk to. She treats everybody as if she’s known them for years, even if she’s meeting them for the first time.” As a former technician, Balk brings a high automotive IQ to each interaction, and she “really speaks the language” – whether the customer is looking for “tractor parts or complex driveline components.” “She couples all of that ability with a great personality,” Koxlien adds. “So it’s a pretty easy interaction for our customers.” Photo by Mark Trockman Balk’s approach to customer service is built on honesty, transparency and integrity – bedrock Midwestern values that resonate with customers in this rural community. “You listen to what your customers want and need, and try to go into it with an open mind,” Balk explains. “If the answer isn’t right there in front of you, sometimes you have to dig a little bit for it.” As much as counter pros love to say “yes” every time, prioritizing the customer’s best interests over anything else means you might have to “direct them to the next place” from time to time, Balk adds. “You might tell them, ‘I could keep looking for this, but I know where you can find it quicker. If you go to the hardware store down the street, they can probably fix you up with the small-engine parts, because they have small-engine repair there.’ People love that around here, because we’re a small community. “We want people to get the right part and get it as soon as they can. And sometimes we’re not the fastest place. Just being honest with them is huge. And I think people look at that as [not being] afraid to help somebody else’s business besides ourselves.” Established in 1876, the city of Thorp is located along Wisconsin Highway 29 between Eau Claire and Wausau. According to the U.S. Census Bureau, Thorp has a population of 1,795 residents, as of the 2020 census. Balk grew up in the area, graduating from Holcombe High School in 2004. Her deep roots in the community certainly play to her advantage – as does her passion for motorsports. In her younger years, Balk restored and raced snowmobiles with her dad. Over the past decade or so, she and her husband, Josh (better known as “Cowboy”) have been active in truck and tractor pulling. Their 14-year-old son, Landen – who started pulling on garden tractors when he was 4 – helps out too, and the Balks hope that he’ll be pulling on a full-size tractor next season. When they’re not pulling, they’re riding their Harley motorcycles as a family. “If you drew a 40-mile circle [around the Thorp area], anybody who would be interested in any of those types of things, she would know them,” Koxlien says of Amanda’s passion for motorsports. “And she always remembers them. So it’s a pretty darn easy transaction once you already know the person, or even if it seems like she does – because you can hardly tell if she knows them or not. She treats them all the same way.” Finding a Niche APH, a member of the Aftermarket Auto Parts Alliance, specializes in rural markets such as Thorpe. With Balk’s “style of doing business, coupled with what we do best in our company” – as Koxlien puts it – the Thorpe Auto Value store is thriving. “That location has always done really well,” Koxlien says. “To think that we could be seeing numbers that are substantially higher than what they were when were operating before she [became manager] is just amazing. She’s put another digit on the right side of the decimal point.” How do you move the needle in a county that’s known for having twice as many cows as people? (Or should we say, how do you mooove the needle?) Of course, it starts with great customer service, which Balk and her team deliver on a daily basis. Going above and beyond to make sure their customers get the right part in the right place at the right time isn’t so much above and beyond for the store’s nine employees – it’s the norm. They’ve delivered hydraulic fluid to broken-down semi-trucks on the side of the highway. Recently, they delivered an alternator to a customer who was stranded in a parking lot. “If a shop is on the way home, and they need something first thing in the morning, we’ll swing by and drop it off,” says Balk, who estimates that 70% of the store’s business comes from DIFM customers. “We’re all pretty good about that.” Another way to grow the business is branching out into new parts categories – like paint and body. “The store never had a paint-and-body presence, to speak of,” Koxlien says. “She taught herself the paint business, and she’s taking advantage of that. Now it’s a pretty good part of our business.” At the end of the day, though, it all comes down to relationships. “She feeds off of the relationships with the customers,” Koxlien says. “She takes pride in getting to know people really well, and understanding what they need. It’s almost like mind-reading with some of her customers, she’s been doing business with them for so long.” Writing on the Wall Balk never thought she’d make a career out of selling auto parts. Looking back on her childhood, though, you might say the writing was on the wall from an early age. As a kid, the Wisconsin native spent a lot of time on her aunt and uncle’s dairy farm. Often, Balk’s uncle called upon her to help fix a piece of equipment that required “little hands” to remove or install a bolt or some other part. Once, when the shifter on a four-wheeler broke off, she took it upon herself to weld it back in place. She was 12. “We still have that four-wheeler,” Balk says. “My aunt gave it to me. The shifter that I welded back on when I was 12 is still there.” From her stepdad, she learned how to prep cars for the demolition derby, essentially by gutting them of wiring and electronics, among other items. “I learned how to take ‘em apart the wrong way and put ‘em back together the wrong way,” Balk recalls. Meanwhile, her dad insisted that if she wanted to get her driver’s license, she needed to learn how to fix a flat tire, change the oil and perform other basic maintenance. Balk, who “liked that stuff to being with,” didn’t hesitate to enroll in an auto shop class. She admits: “That’s probably how I graduated high school, honestly.” Balk gives a lot of credit to her mom for instilling a strong work ethic. “She worked her butt off all the time to make sure my sister and I had what we wanted.” It was a two-way street, though. Balk, for example, was interested in sports, and her mom expected to see A’s and B’s in school if she wanted to participate – whether it was practice or a game. “That made me work hard for what I wanted.” After graduating in 2004, Balk was a technician at a local Dodge dealership. When the dealership went through an ownership change, the new owners sent many of the employees packing. So, in 2006, Balk got a job at a NAPA Auto Parts store. At the time, the job at NAPA was just that – a job. There were only two employees, so Balk worked the counter, made deliveries and did anything else that was needed. “It would get a little stressful when we were busy,” Balk recalls. “On the other side of it, it was really fun. Every day was different.” Management Material Balk joined Auto Value in 2010, establishing herself as a capable counter pro who connected with the local clientele. “I know the community,” she explains. “I’m involved with the people here. I know most of them from when I grew up as a kid here.” In June 2019, Auto Value promoted her to store manager. Balk had been helping the previous manager with scheduling, paperwork and other duties, so the transition was fairly smooth. Still, it was a new role, and she leaned on Koxlien quite a bit in the beginning. “Matt has been my go-to for everything,” Balk says. “Honestly, I was scared my first year as a manager. If I had a question, I would call him all the time, ‘How do I deal with this?’ That little bit of reassurance that I was on the right track really helped me get better. Sometimes you just need that person to tell you you’re on the right path. Any time I’ve had questions or concerns, he’s always helped me.” Given “her personality and her standing in the community,” Koxlien says he didn’t have the slightest doubt that she would succeed as store manager. “The interactions with her co-workers – many of whom are now her employees – are just as positive as the day I met her and I met them,” he says. “She builds a family-style environment. They move very quickly; they move from transaction to transaction. They’re always taking care of each other, and she sets the tone for the whole culture within the store.” Balk tends to lead by example. She works the counter every day, alongside the other team members. She maintains her ASE P2 certification and encourages her employees to get certified, but she doesn’t push too hard, “because they’re all really good at what they do.” In general, she tries not to be the manager who pushes too hard. “It’s kind of like raising a kid,” Balk explains. “Sometimes you have to let a person fail a little bit on their first go-round. If a mistake happens, it can be a good thing because it’s a learning opportunity. Let’s learn from that mistake.” For Balk, the awards and recognition have been gratifying, especially when she thinks back to that former manager who didn’t see a place for women on the parts counter. (She’s the type of person who works twice as hard when someone tells her she can’t do something.) Still, Balk gets just as much satisfaction from seeing her entire team excelling. “It’s satisfying when you see all the numbers at the end of the month,” she says. “There are a lot of ups to being a manager. You get recognition, but recognition also comes with a great team. That’s why I always say it’s not all me. We have a great team.” The post Meet Amanda Balk, 2022 Counter Professional Of The Year appeared first on Counterman Magazine. View the full article

O’Reilly Automotive reported third-quarter sales of $3.8 billion, a 9% year-over-year increase. Comparable-store sales rose 7.6%. On a three-year stack, comparable-store sales are up 31.2%, according to the company. “Our team’s relentless focus on providing excellent service to our customers drove the robust sales strength in the quarter,” O’Reilly President and CEO Greg Johnson said in a news release. “Team O’Reilly once again delivered double-digit growth in our professional business for the quarter, while also driving low single-digit DIY sales growth. Our team’s outstanding top-line performance, coupled with a steadfast commitment to expense control, resulted in a 14% increase in third-quarter diluted earnings per share to $9.17, which represents a three-year compounded annual growth rate of 22%. “I would like to take this opportunity to thank each of our over 84,000 team members for their continued hard work and unwavering commitment to providing unsurpassed levels of customer service – your dedication to our business and our customers remains the key to O’Reilly’s ongoing success.” As of the end of the third quarter on Sept. 30, O’Reilly has opened 154 net new stores across 38 U.S. states and Mexico, and the company is on track to reach its goal of approximately 180 net new store openings in 2022, according to Johnson. “Our team of highly trained and technically proficient professional parts people continues to drive strong new store performance, and we remain very confident in our ability to profitably grow in both existing and new market areas,” Johnson added. “We are pleased to announce our 2023 new-store opening target of 180 to 190 net new stores, an increase over our 2022 growth, as we look forward to expanding the O’Reilly footprint and extending our long track record of profitable growth.” The post O’Reilly Q3 Sales Up 9% appeared first on Counterman Magazine. View the full article

The 2022 AWDA Aftermarket Challenge is underway and the program groups are all in, according to Bob Egan, chairman of the University of the Aftermarket Foundation. The annual campaign is supported by program groups, aftermarket suppliers, manufacturers’ representatives and other industry organizations to raise funds for scholarships and programs that strengthen the aftermarket through education. The following organizations have committed to participation in the 2022 Challenge to date. Program distribution groups Aftermarket Auto Parts AllianceAutomotive Parts AssociatesAutomotive Parts Services GroupFederated Auto PartsThe Pronto Network Aftermarket suppliers and manufacturers’ reps AIT/TrakmotiveAMS AutomotiveAP Emissions TechnologiesBoschCARDONE IndustriesCloyes Gear and ProductsDash4 Brake PartsDayco ProductsDelphi Technologies/Borg-WarnerDorman ProductsEast Penn ManufacturingElite EXTRAEnersysEpicor SoftwareFCS AutomotiveFirst Brands GroupGB RemanufacturingGlobal Parts DistributorsGrote IndustriesGSP North AmericaHirsig-Frazier CompanyHolstein PartsIAP/DuraGoISC IndustriesKYB AmericasLisle CorporationLitens AftermarketMevotechMotorcar Parts of AmericaN.A. Williams CompanyNTN Bearing Corp.Plews & EdelmannPowerstopPremium GuardSigginsStandard Motor ProductsTascoUnity AutomotiveWinhere Brake PartsZF Aftermarket “The program groups were the first to step up and support this year’s AWDA Aftermarket Challenge and many aftermarket suppliers and reps have already offered their support,” said Egan. “We thank these fine organizations and invite all industry members to support the 2022 Challenge. The future of the aftermarket depends on the next generation of automotive professionals, and that makes our mission of funding scholarships and educational programs extremely important. Together we can make a real difference.” To support the challenge, contact UAF Executive Director Jennifer Tio at [email protected]. To learn more about the University of the Aftermarket Foundation and its available scholarships, or to make a donation, visit UofA-Foundation.org. The post Program Groups All In On AWDA Aftermarket Challenge appeared first on Counterman Magazine. View the full article

Purolator Filters, a division of MANN+HUMMEL, announced that the company will be kicking off its 100-year anniversary celebration at this year’s Automotive Aftermarket Product Expo (AAPEX). In 2023, Purolator will be commemorating 100 years of “Purifying Your World.” In 1923, Ernest Sweetland developed and patented the first oil-filtration system, calling it the “Purolator,” short for the words “pure oil later.” As years went on, the company continued to evolve, manufacture and distribute filters, such as air, cabin air and fuel filters for the automotive industry. The global filtration company MANN+HUMMEL acquired Purolator Filters in 2012. Today, Purolator has more than 2,000 filtration part numbers for automotive, light-truck and heavy-duty applications, and continues to work on product innovation and design. “The company maintains and extends its position as a leader in the filtration market by producing top-quality products, offering first-class service and revolutionizing the future of filtration technology,” the company said in a news release. Most recently, Purolator has maintained these assurances with the creation of PurolatorBOSSpremium cabin air filters with Febreze Freshness. With a focus on filtering out virus aerosols, this product also blocks and controls odors, while preventing 99% of fine particles from entering a vehicle’s cabin, according to the company. “Purolator’s goal to strive for quality and innovative products began in 1923, and still continues nearly a century later,” said Daryl Benton, vice president of sales and marketing for the automotive aftermarket with MANN+HUMMEL. “We are thrilled to celebrate our 100-year milestone in 2023. Purolator has been able to maintain its role as a market leader with leading-edge technology and global manufacturing best practices. Through continued hard work and diligence, Purolator will thrive for another 100 years.” After a century of innovation, the celebration will kick off at AAPEX booth A1843. AAPEX is scheduled for Nov. 1-3 in Las Vegas. The post Purolator To Kick Off 100-Year Anniversary At AAPEX appeared first on Counterman Magazine. View the full article

Now part of the Rislone Hy-per premium performance-chemical family, Rislone Hy-per Cool Radiator Cleaner & Super Flush (p/n HFL400) is formulated to remove damaging coolant deposits that build up over time and cause engine overheating. It also neutralizes acids and helps prevent the formation of scale deposits for longer system life. Its Heavy Duty Xtreme Clean formula cleans the entire cooling system, removing solder bloom, oily residue, rust and scale. “One of the unique elements of Rislone Hy-per Cool Radiator Cleaner & Super Flush is that it includes a water pump lubricant and inhibitors that protect the water pump during cleaning,” explains Clayton Parks, vice president of strategic development for Rislone. “This helps prevent other coolant-related issues from developing due to the flushing process.” Rislone Hy-per Cool Radiator Cleaner & Super Flush is fast, easy and safe to use in all cooling systems. It removes deposits and coolant gel for a complete cleaning in about 30 minutes. Another benefit: Clean systems run cooler. Customers can use Super Flush every time coolant is changed, whether for light system flushing or heavy-duty cleaning. Rislone recommends treating systems of up to 16 quarts with one 16-ounce (473-millileter) bottle. For best results, add a bottle of Rislone Hy-per Cool Super Coolant when refilling the system to deliver optimal heat transfer performance. Like all Rislone Hy-per products, Radiator Cleaner & Super Flush is made in the U.S.A. For a limited time, get a $5 mail-in rebate with every purchase of Rislone Hy-per Cool Radiator Cleaner. Visit rislone.com/products/hy-per-cool-radiator-cleaner-super-flush/ to learn more. Check out Rislone Hy-per Cool Radiator Cleaner & Super Flush, as well as the full Rislone lineup, in booth 3616 at AAPEX, Nov. 1-3, 2022 at the Venetian Expo in Las Vegas. The post Rislone Hy-per Cool Radiator Cleaner Protects Cooling System appeared first on Counterman Magazine. View the full article

Photo caption, left to right: Bob Cushing, Advance executive vice president, professional; Jason McDonell, Advance executive vice president, merchandising, marketing and eCommerce; Ken Bush, Advance senior vice president, assortment and market availability; Kevin Muir, Sprayway vice president, automotive sales group; and Tom Greco, Advance president and CEO. Advance Auto Parts presented its 2022 Vendor of the Year awards during the company’s annual Partner Summit on Oct. 17 at the North Ridge Country Club in Raleigh, North Carolina. During the event, Advance honored numerous vendors for their partnership and performance. The retailer also announced that, thanks to the generous contributions of its vendor partners, the Advance Auto Parts Foundation will gift more than $2 million to military veteran nonprofits. The 2022 Vendor Partner of the Year award was presented to Sprayway, a leading manufacturer of aerosol products. Sprayway partnered with Advance’s supply chain team to tackle the aerosol-can shortage. Thanks to innovative sourcing methods and shifts in production, Sprayway continued to supply Advance with brake cleaner, appearance chemicals and other essential automotive products. The gift from Advance’s vendor partners via the Advance Auto Parts Foundation will benefit three nonprofits in support of military veterans. Beneficiaries include Building Homes for Heroes, which gifts mortgage-free homes to wounded service members and their families; Hire Heroes USA, which provides free job search and career support to U.S. military members, veterans and their families; and Stop Soldier Suicide, whose goal is to reduce service member and veteran suicide by providing mental health support and resources. Since 2011, Advance’s vendor partners have contributed over $17 million to support military veteran nonprofits. “Our vendor partners are essential to Advance’s success,” said Jason McDonell, Advance’s executive vice president of merchandising, marketing and eCommerce. “Our vendor partners are dedicated to providing Advance with the highest quality parts and partnering with us on strategies and solutions to get those parts to our customers with care and speed. Without them, the ability to meet the needs of our DIY and professional customers would not be possible. On behalf of Advance, we congratulate Sprayway and all our winning vendors, and we thank all our vendor partners for their generous contributions to support our veteran nonprofits.” Advance kicked off the evening by awarding its 2022 New Vendor Partner of the Year award to two suppliers. The first recipient was Test Rite Products Corp. for their help in designing and delivering packaging for the DieHard Power Tools product line. Delivering work to exact specifications and without delay, their speed and execution were key contributors to the new product line’s successful launch. Trensor LLC was named co-recipient of the New Vendor Partner of the Year award for its instrumental role in Advance’s private-label engine management brand changeover. Trensor contributed to the changeover by overcoming shifts to the execution timeline, providing funding to support competitive products and altering its shipping methods to ensure successful execution. For the second year in a row, Clarios was named Strategic Initiative Vendor Partner of the Year. Recognized for its role in the innovation of the DieHard brand, the company helped deliver a first-to-market battery designed specifically for hybrid and electric vehicles. Additionally, their partnership helped Advance’s DieHard AGM battery receive circular-economy validation from UL Solutions, the world’s first automotive battery to do so. Their collaboration and expertise have helped Advance experience record category growth while meeting an array of customer needs. Dorman was named Superior Availability Vendor Partner of the Year for providing Advance with exemplary service, availability and innovative solutions. A long-time partner of Advance operating in more than 180 product categories, Dorman’s ability to deliver new and innovative products and solutions has allowed Advance to become a leader within the professional installer market. GB Remanufacturing Inc. was named Professional Excellence Vendor Partner of the Year. A leader in the automotive aftermarket with 36 years in the industry, their team constantly works to find creative and mutually beneficial solutions. Their product expertise, excellent order fill and on-time deliveries enable Advance to drive sales growth. dentsu X was named Marketing Partner of the Year for its continued media partnership with Advance. Involved in all paid-media efforts, the firm’s creative work has led to highly successful campaigns, including the launch of Advance’s new brand voice and superfan, Ed Vance. The firm’s adaptability to changes in Advance’s media approach has allowed for valuable media efforts that meet key company goals. The post Advance Names Sprayway 2022 Vendor Partner Of The Year appeared first on Counterman Magazine. View the full article

If you were to ask a Subaru owner, they may tell you that their world is flat. No, I don’t mean that they think the earth is flat. It’s a clever euphemism for the distinctive engine design used by Subaru: the flat, or boxer engine. The boxer engine is to Subaru what the V-8 is to muscle cars. You may have seen a T-shirt or decal somewhere with the icon below. It’s an illustration of a crankshaft and pistons from a boxer engine. But there’s so much more to this automaker than its distinctive engine types. Let’s take a closer look at what makes Subaru so special, and what makes it tick as a brand. After that, we’ll look at a few common repairs so you’re prepared to help your customers find the part they need to get their vehicle back on the road again. Flat Engines vs. Boxer Engines Subaru engines are often misunderstood. People commonly refer to them as flat engines, but this isn’t the case. There’s one major difference in the construction of these two types of engines. Both flat engines and boxer engines will have cylinders on either side of a central crankshaft, but the crankshafts are different in each engine type. A flat-engine crankshaft will mount two opposing connecting rods onto a shared crank pin (Figure 1), whereas a boxer engine will mount each connecting rod onto its own separate crank pin (Figure 2). This subtle difference in construction affects the way the pistons move inside the cylinders. In a flat engine, one piston will move inward while the opposing piston moves outward. In a boxer engine, each opposed pair of pistons will move inward and outward at the same time. Boxer engines produce significantly lower vibrations when compared to other engine configurations. Since each opposing piston is moving in and out at the same rate and speed, the opposing forces are canceled out. This means that they don’t require counterbalance shafts to smooth out their operation, and the internal components don’t suffer from the same sort of wear and tear caused by vibrations. Boxer Engines Boxer engines offer a number of advantages over other engine styles. (It wouldn’t make sense for Subaru to keep installing these engines into their vehicles if that wasn’t the case.) First and foremost, the boxer engine is incredibly compact. It’s effectively a V-4, with two cylinders on each side of the central crankshaft. This means that the overall length of the engine block is only a little bit over the length of two cylinders. Boxers also are compact vertically, so they can be mounted lower in the engine bay. This pays dividends when you consider the center of gravity in the vehicle. The engine tends to be the heaviest component in the front of the vehicle. If the engine can be mounted lower in the vehicle, it lowers the center of gravity. This leads to better driving dynamics, better stability in corners and reduced understeer (Figure 3). Understeer is a phenomenon that causes the vehicle to not turn as sharply as intended. Have you ever put a 24-pack of drinks in the front of a shopping cart, then tried to turn the cart at the end of the aisle? That’s understeer. As I said earlier, boxer engines produce less vibration than other engine styles, and don’t require any additional counterbalancing to operate smoothly. And last but not least, they produce a truly distinctive exhaust note. Seriously, it’s music to the ears. Well, that may be the car enthusiast in me speaking. Now, all of these advantages aside, there are a few drawbacks. The engine assembly is rather complex, both during manufacturing and when rebuilding later on down the road. In an inline or V-style engine, you can place the crankshaft into the main bearings, torque the main bearings, then install and torque the connecting rods onto the crank pins. All of this can be done from underneath the engine with relative ease. Boxer engines use a crankcase that’s split into two pieces. You can’t access the crankshaft to torque down the connecting-rod caps once the crankcase has been put together. So, the connecting rods must be installed and torqued down onto the crank pins with the crankshaft supported outside of the engine. Then the entire rotating assembly is installed into the crankcase. Or is it? Nope! The pistons need to be installed onto the connecting rods AFTER the two halves of the crankcase have been bolted together. There are special access holes in the front and back sides of the block that allow you to slide the wrist pins into place (Figure 4). There are a few common issues in boxer engines once they start to age, but we’ll come back to those later on. Symmetrical All-Wheel Drive If there’s one other thing that Subaru is known for, it’s the all-wheel-drive system. Known as Symmetrical All-Wheel Drive (SAWD), Subaru has been perfecting the art of driving all four wheels for decades. SAWD was first introduced in 1972 as an optional part-time four-wheel-drive system on the Leone wagon. This early four-wheel-drive system was all-mechanical, and has evolved into the more electronic SAWD system that we know today (Figure 5). Modern SAWD systems work in conjunction with the vehicle dynamic control, antilock brakes and traction control for optimum handling performance and grip. Subaru has earned a reputation as one of the best vehicles to drive in snowy conditions, or offroad adventuring thanks to the superior grip and stability offered by SAWD. I’m willing to bet that you’ve seen a Subaru Outback with a suspension lift, big offroad tires and a roof rack out on the road. In fact, it’s not uncommon to see Outbacks, Foresters and Crosstreks set up for offroad adventuring out on the road today. Safety Subaru’s commitment to safety has led to years of industry-leading advancements in both passive and active systems. A precision-engineered, strong vehicle frame will provide maximum protection for passengers in the event of a collision. Subaru’s advanced airbag systems can deploy up to eight airbags, protecting the passengers from forces in all directions (Figure 6). In other vehicles, the engine and/or transmission may be pushed inside the passenger compartment during a front-end collision. But, thanks to the compact size and placement of the boxer engine, the drivetrain is pushed downward and away from the passengers in a Subaru (Figure 7). It’s clear that Subaru’s commitment to safety has paid off. A cursory glance at the IIHS website shows strong ratings for all of its current models. In fact, Subaru earned Top Safety Pick or Top Safety Pick+ ratings on the following 2022 model-year vehicles: • BRZ (Top Safety Pick+) • Crosstrek (Top Safety Pick) • Crosstrek Hybrid (Top Safety Pick+) • Impreza (Top Safety Pick) • Legacy (Top Safety Pick+) • Outback (Top Safety Pick+) • Forester (Top Safety Pick+) • Ascent (Top Safety Pick+) The only model missing from this list is the WRX. It appears that the 2022 WRX hasn’t been crash-tested at the time of this writing. Based on Subaru’s track record, I wouldn’t be surprised to see the 2022 WRX also earn its place on this list in the near future. I went back 10 years on the IIHS website and saw consistent top safety-pick ratings for the brand throughout the past decade. In addition to these strong crash-test ratings, Subaru has pioneered several advanced driver-assistance systems (ADAS) to help drivers avoid collisions whenever possible. The EyeSight system uses a series of cameras to scan the road ahead of you (Figure 8), and apply the brakes if needed to avoid or minimize a collision. Subaru’s DriverFocus system looks for signs of a distracted or drowsy driver, much like an attentive front-seat passenger might do. And of course, Subaru offers other ADAS systems for added safety and convenience including blind-spot detection, rear cross-traffic alert and reverse automatic braking just to name a few. Motorsport I’d be remiss if I didn’t mention Subaru’s strong racing heritage. Subaru has proven itself in the racing world by pitting its engineering and manufacturing skills against the competition. And of course, Subaru’s success on the racetrack has led to advancements in its road cars. If you want to get a closer look into the Subaru racing world, I highly recommend searching for a video series called “Launch Control.” This show follows the Subaru Racing Team USA (SRTUSA) season after season. You’ll see driver profiles and background, vehicle development and the challenges that come along with running a race team. Common Issues As with all things that are mass-produced, there are some common failures you should be on the lookout for. If a customer walks into your store with a question about their Subaru, you may be able to help them find exactly what they need to perform the correct repair and keep their vehicle on the road for as long as possible. Due to the design of the boxer engine, the cylinders are mounted horizontally on either side of the crankcase. This orientation means that any sediment, debris or contaminants that might be present in the cooling system will settle down inside the coolant jackets instead of elsewhere in the system. The same thing will happen with the oiling system. Over time, this can cause the head gaskets to leak, leading to oil and/or coolant consumption, leaks and abnormal smoke from the tailpipe. This is an issue that has garnered a lot of attention on social media and other channels, but it’s not a guaranteed problem with every single Subaru engine. Routine maintenance such as oil changes and coolant flushes can help to extend the life of the engine and all of its components. There are two types of head gaskets that will be found inside the boxer engine: composite and multi-layer steel (MLS). If the customer removed a composite gasket from their engine, an MLS replacement gasket can be seen as a more robust option. MLS gaskets are more wear-resistant and can offer an extended service life over composite gaskets. It’s not uncommon to see oil leaking from a high-mileage boxer engine, or any other style of engine for that matter. While not overly common, valve-cover gaskets, camshaft seals and rear main seals tend to be the most likely sources. If the engine-oil level drops between services, but there are no external leaks present, it’s time to look inward. Worn turbo seals, piston rings or a faulty PCV system can cause oil consumption. The all-wheel-drive system in Subarus can be vulnerable to unintended drivetrain movement or free play. For example, a worn pair of engine mounts could cause the drivetrain to shift from side to side while driving. This places added stress onto other components such as CV axles and bearings. If a customer is in your store asking about a replacement CV axle, try to help them figure out what caused the axle to wear out in the first place. You may be able to help them to treat the cause, not the symptom. Timing belts and water pumps are routine maintenance items on boxer engines. Replacement intervals vary based on the model and the production year; be sure to check the OE service information for specifics. We suggest selling a complete timing-belt replacement kit with the belt, water pump and all other required components to get the job done. Finally, be on the lookout for worn, cracked rubber hoses in the engine bay. Years of heat cycling will cause rubber hoses to break down, become brittle and crack. The same goes for plastic components such as radiator end tanks, reservoirs, plastic hose fittings and more. It seems to me that Subaru has found a winning formula, and the automaker continues to stay true to it. I’m excited to see what the next decade will bring for this pioneering Japanese automaker. The post A Closer Look At Subaru appeared first on Counterman Magazine. View the full article

Standard Motor Products (SMP) has introduced 365 new part numbers for October. Included in the release is new coverage for more than 107 product categories, and 110 part numbers for 2021 and 2022 model-year vehicles. SMP’s commitment to providing replacement parts for hybrid and electric vehicles through its Standard and Four Seasons brands is evident in this release. The October new-number announcement added new part numbers for the 2021 Mustang Mach-E, 2017-2011 Nissan Leaf, 2022-2010 Toyota Prius and more. The addition of more than 130 new sensors, switches, actuators and connectors also expands Standard’s powertrain-neutral coverage. The Standard ADAS program continues to grow. The October new-number announcement includes new park-assist cameras and park-assist sensors. Cruise-control distance sensors are now available for popular Ford and Lincoln trucks and SUVs, and lane-departure system cameras have been added for the 2021-2019 Ford Ranger and 2016-2015 Honda CR-V. “The 365 products added to our product line with the recent release are a welcome addition to our ever-expanding programs,” said John Herc, vice president engine of management marketing, SMP. “Once again, Standard Motor Products is proving its dedication to our loyal distribution partners and service providers, supplying them with the parts they need and the quality they trust.” The Standard turbocharger program expands with each release. This month, three new turbocharger kits add coverage for more than 1.2 million popular Ford vehicles including the 2017-2015 F-150. The program wouldn’t be complete without related parts, which include turbocharger oil lines, turbocharger outlet elbows, turbocharger coolant lines, turbocharger oil-drain tubes, turbocharger wastegate solenoids and charge-air coolers. Standard’s collision repair program continues to expand with the addition of radiator active grille shutter assemblies for the 2019-18 Ford F-150 and 2018-2015 Edge. Additionally, ride-height sensors have been added for popular vehicles such as the 2020-2015 Cadillac Escalade and Chevrolet Suburban. Power door-lock actuators, trunk-lock actuator motors, and tailgate-lock actuator motors are just a few more of the collision products also included in the release. Standard has released new transfer-case motors for more than 7 million vehicles. This growing line now covers a multitude of popular applications such as the 2022-2011 Dodge Durango, 2022-2011 Jeep Grand Cherokee and 2016-1999 Ford F-Series Super Duty. Four Seasons, SMP’s Temperature Control Division, has added 94 new part numbers to its product line, including 19 new hose assemblies covering more than 2.7 million domestic and import vehicles. Popular applications include the 2022-2017 Honda CR-V, 2020-2016 Honda Pilot, 2019-2013 Ford Explorer and 2019-2014 Ford Interceptor Utility. Also new from Four Seasons are new air door actuators, adding exclusive coverage for the 2019-2009 Toyota Corolla and 2018-2006 Toyota RAV4. Additionally, many heater valves, filter driers, condensers, evaporators, heater cores and more are part of the release, helping Four Seasons to provide technicians with the parts necessary for a complete A/C service. All new applications are listed in the catalogs found at StandardBrand.com and 4S.com, and in electronic-catalog providers. The post Standard Motor Products Launches 365 New Part Numbers appeared first on Counterman Magazine. View the full article

Performance Ride Technology (PRT) will be exhibiting its full line of shocks, struts and complete strut assemblies at AAPEX 2022. The display will include a new product line and various first-to-market applications, according to the company. Some of the product launches apply to brand-new vehicles such as the 2022 Honda CR-V and 2022 Jeep Cherokee. The new product line, PRT air shocks, is an OEM-quality replacement for air-suspension systems, “providing the luxury and comfort of a smooth ride at an affordable price,” the company said. The PRT air shocks and packaging also will be featured in the AAPEX Showcase. In addition, the company will be presenting an extensive portfolio of heavy-duty applications. The PRT heavy-duty program offers coverage of more than 4,600 OEM references with 100% gas-charged shocks for trucks, trailers, buses, commercial vehicles, cement mixers, motorhomes and more. PRT will be exhibiting in Booth A2261 at AAPEX, which is scheduled for Nov. 1-3 in Las Vegas. PRT is a brand of ADD USA group, one of the largest manufacturers of shocks, struts and complete strut assemblies in the world. “We are very excited to present the PRT air shocks and all these new applications to our clients,” said Bruno Bello, director of global category and marketing at PRT. “As an OEM supplier, we are continually investing in research and development of new products and technology, which allows us to bring the latest innovations to our clients at AAPEX.” As a global presence brand, PRT also will exhibiting at Automechanika Dubai 2022. For more information, call 770-238-1611 or visit www.prtautoparts.com. The post PRT Presenting Full Line Of Ride-Control Products At AAPEX appeared first on Counterman Magazine. View the full article

When I hear the term diesel, the first thing I always picture in my mind is an 18-wheeler. Then my thoughts drift to gleaming chrome stacks, tons of load-hauling torque and the sounds of a semi-truck. The next thing you know I’m kicking back to watch the greatest trucking movie of all time, “Convoy,” for what’s probably the 10th time. I’m sure it’s generational, because growing up, diesel engines were only popular in heavy-duty trucks. Whether the big rigs defined the persona of a diesel engine or vise-versa I’m not sure, but to me the term “diesel” always has been synonymous with power and strength. So, what’s a light diesel? It seems like a contradiction of terms to me. A light diesel in the simplest way of thinking is anything diesel-powered that resides in someone’s driveway as daily transportation, including everything from cars to pickup trucks. The true definition gets a little muddy at a certain point because the federal standards have different weight cut-offs for their light-truck classifications. Using these standards, most full-size pickup trucks are all considered light-duty, even when they’re equipped with torque-monster diesel engines. But, if it’s a dually crew-cab 1-ton, it just might make it into the heavy-duty classification. Either way, it really doesn’t matter. Parts are parts, and if they’re driving it and fixing it, they’ll look to you – the counter professional – for what they need. Diesel Drill-Down As with any subject, knowledge gives you the power to sell, so I’ll start with what’s different about a diesel. There are three things that diesels are typically known for: fuel economy; lots of power; and long life. Why does a diesel engine get better fuel economy? Diesel fuel has a higher energy density than gasoline. This means that it takes less of it to produce the same amount of power resulting from combustion. Diesel engines also have much higher compression ratios than gasoline because the fuel is ignited by the heat of compression, and higher compression ratios in general lead to increased combustion efficiency. Why do they produce more power? Although modern diesel engines have the ability to produce incredibly high horsepower numbers, the “power” normally associated with a diesel engine is actually high torque. Torque is low rpm power for pulling, and horsepower is the high rpm power for acceleration. Diesel trucks are designed for pulling, which is why torque is so important. When the air/fuel mixture burns in a gasoline engine, it burns quickly, and the force of the expanding gasses drives the piston down in the cylinder. This creates power. However, once the air/fuel mixture has burned and the piston is traveling downward, the further down it goes, the less force is exerted upon it. Diesel fuel burns slowly. When the combustion process begins, the force of the expanding gasses pushes the piston downwards, but the air/fuel mixture continues to burn as the piston travels downward, exerting continuous force on the piston until it nears the bottom of the stroke. This continuous force on the piston is why diesel engines produce so much torque. Modern electronic control of diesel-fuel systems has allowed them to precisely control fuel-injection time to maximize this effect. Do they really last longer? As long as they’re properly maintained, yes – and here’s why. Gasoline is a harsh solvent with no lubricity. It wreaks havoc on everything it comes into contact with, including the inside of the cylinders in an engine. Diesel fuel, on the other hand, has a high level of lubricity, drastically reducing cylinder wear. Another reason for increased longevity also has to do with the slower speed in which the diesel fuel burns. The combustion of gasoline is a violent process that applies incredible stresses on the rotating assembly, whereas the diesel-fuel combustion process is less violent, applying a steady, continuous downward force on the piston. Then there’s temperature. Diesel fuel ignites at a lower temperature than gasoline, so combustion temperatures, as well as exhaust temperatures, are lower. And finally, there’s construction. Because of the higher compression ratios, diesel engines are built stronger and sturdier from the block and heads to the rotating assembly, often with increased oil capacity and improved oiling systems. Sales Opportunities In recent years, there’s been turmoil and scandal related to diesel-powered vehicles, and now there’s plenty of speculation that the end of the diesel isn’t too far off. But diesel owners aren’t ready to give up – meaning parts opportunities abound. With fewer diesel vehicles available, there will be a stronger push to keep the current ones on the road. Some areas of repair – such as timing belts, water pumps and hoses – ultimately don’t differ from a gasoline vehicle. However, an area where you can capitalize is maintenance. Diesel engines can last a long time, and that longer service life extends the opportunity to sell maintenance items. Fuel Treatment An immediate area to take advantage of is fuel treatment. The fuel system is the heart of a diesel. Fuel quantity controls engine speed. There’s no ignition system, and there’s no air-volume control or throttle plates like those on a gasoline vehicle. (In case a customer decides to call you out, there are some diesels with throttle plates, but they don’t have anything to do with controlling engine speed – they only smooth out engine shutdown and increase exhaust-gas recirculation.) Diesels have complex and expensive injection pumps and injectors. Not only does diesel fuel extend cylinder life with its lubricity, but it also preserves the life of the fuel system itself. The problem is that in order to reduce air pollution, ultra-low-sulfur diesel fuel was introduced in 2006. By losing the sulfur, diesel fuel also lost the majority of its lubricity. This can be, will be and has been a big problem. Diesel-fuel treatments add back this lubricity, and while they may seem expensive to a customer, a small bottle treats many gallons, and if it’s properly measured, it ultimately only results in a minor fuel-cost increase. Cold-weather performance is another problem. Diesel fuel has always had a tendency to gel in extremely cold temperatures, and the loss of sulfur has made it worse. Diesel-fuel additives will combat this problem as well. Additives also battle cylinder deposits, and on a diesel engine these deposits soak up diesel fuel and effect fuel economy. Fuel additives should be recommended for continuous use. Filters Next on the easy-sell list is filters. Air filters fall under standard replacement guidelines that you’re used to, but fuel filters are an area to concentrate on. Contaminants can be very damaging to diesel-fuel pumps and injectors, and water accumulation in diesel fuel is a common problem. Diesel fuel often is stored for longer periods of time than gasoline, and the water accumulation is a result of condensation from temperature change. For this reason, almost every piece of heavy equipment has an individual water separator, and even many small diesel cars have water-drain valves in the bottom of their fuel filters. Generally, water accumulation isn’t a problem at larger-volume gas stations, but there’s no way of knowing for sure, so it’s better to err on the side of caution. Diesel-fuel filters should be replaced at least once a year. Performance Performance upgrades are common among diesel enthusiasts – especially intake and exhaust systems – but it can be a difficult market to get into since there are so many different options and applications. The best opportunities lie with accessories and upgrades that fit all models, such as gauges, lighting and interior accessories. Oil Changes When diesel fuel burns, it leaves behind black soot. This soot finds its way past the piston rings into the crankcase and turns the engine oil black. Even when changing the oil, there’s almost always enough residual oil in the pan and throughout the engine that the new oil is black almost immediately. The soot doesn’t harm the properties and performance of the oil, but think of it like any dirt particles: If there’s too much of it, the oil performance will degrade. It’s easy to see oil condition on the dipstick of a gasoline engine, but on a diesel there’s no way of telling. It’s critical for vehicle owners to document oil-change mileage so they don’t go over. It’s best to follow manufacturer recommendations for oil type, and it’s a good idea to recommend a high-quality oil filter. While diesel-powered cars typically have standard oil capacities, many pickup trucks have much higher capacities – sometimes 10 quarts or more. If your customer isn’t sure, take the extra step of looking it up so they don’t get home and end up short. Cleanup If your customer is doing an oil change, this is the perfect time to sell latex gloves, disposable rags and other cleaning supplies. Diesel oil will stain your hands for an entire day, and it doesn’t help the look of your garage floor either. We always should wear gloves to protect our skin during an oil change, but admittedly I don’t always do that on a gasoline vehicle. Diesel is a different story. Diesel Exhaust Fluid For the 2010 model year, the EPA mandated that diesel engines reduce the production of nitrogen oxides (NOx), which is linked to the formation of acid rain and smog. Diesel exhaust fluid (DEF) is what allowed manufacturers to meet these requirements. DEF is a solution of urea and deionized water that’s injected into the exhaust system before the catalytic converter. The chemical reaction forms ammonia, which then works in conjunction with the catalyst to convert NOx into nitrogen and water. It’s ultimately a simple solution, but diesel owners need to keep the DEF reservoirs full. If the DEF runs out, the vehicle will not start. If they’re running, they won’t quit, but often go into a low-power mode. Block Heaters Historically, diesel engines were known for difficult cold-weather starting, since the heat of compression ignites the fuel. Modern combustion-chamber design and technology have greatly improved this problem, but in the far northern regions of the United States and in Canada, diesel owners often don’t have a choice but to install a block heater. Even in areas where starting isn’t a problem, block heaters are popular in the winter since diesel engines take a long time to warm up. There are two different types of heaters. Most factory-style heaters are designed to fit directly into the engine block in place of a casting plug, which places a heating element directly into the engine coolant. This is generally the preferred method, as it’s the most effective. The second type of block heater is designed to mount flat on the bottom of an oil pan. The heat travels up through the pan and warms the engine oil. These are effective, but only given that they fit the pan properly and are out of harm’s way. Some factory applications are designed like this, but aftermarket designs are intended to be “universal,” and they don’t always work as well. Familiarize yourself with the heaters you have in stock, and what they fit, or where you can locate an application chart. Most people shopping for a block heater will know they want one – it’ll be an easy sale – but getting the correct one for the application is the hardest part. Tips for Your Customers The best advice you can give your customers is explaining the importance of diesel maintenance. A critical tip, however, involves replacement of a diesel-fuel filter. When a diesel runs out of fuel, air is drawn into the lines, and they simply won’t start until the air is bled out. Cranking the engine won’t do anything except overheat the starter. Some diesel trucks and heavy equipment are equipped with primers, such as those you may be familiar with on small engines. They’re designed to draw fuel from the tank and fill the filter and pump. Some newer vehicles have electronic primers that do this when the key is cycled on, but many diesel-powered cars don’t have either of these features. When the fuel filter is replaced, it needs to be filled with diesel fuel before connecting the lines. It often requires a small funnel, and it can take a few minutes to get it done, but it’s mandatory. Seasoned diesel owners should be familiar with fuel-filter replacement, but it never hurts to ask and make sure they are. You can save your customer a lot of trouble. The post Selling Parts For Light-Diesel Engines appeared first on Counterman Magazine. View the full article

ADVICS is expanding its line of brake rotors by adding approximately 28 million to its vehicle-in-operation (VIO) axle coverage. Each of the 67 brake rotors are certified high-carbon and fully coated, offering premium protection against rust and corrosion. “We are always excited to broaden the coverage for our customers, allowing them to service more vehicles with ultra-premium quality parts,” said Gil Pulliam, senior manager of the Aftermarket Department for ADVICS. “These certified high-carbon brake rotors provide better fade resistance, optimal performance and power, and we can’t wait for shops to start servicing customer vehicles with this incredible product.” As a member of the AISIN Group of companies, ADVICS aftermarket products are sold through AISIN World Corp. of America, located in Torrance, California. All new part numbers from the product-line expansion are currently in stock at AISIN warehouses in the United States and are available for immediate purchase. This expanded brake-rotor coverage will be one of several topics presented at the AISIN/ADVICS booth No. A4657 at AAPEX, scheduled for Nov. 1-3 in Las Vegas. In addition to brake rotors, ADVICS offers an extensive portfolio of ultra-premium brake-system components that have been designed, engineered and manufactured to work together. The current comprehensive ADVICS product offerings consist of ultra-premium disc brake pads, rotors, calipers, master cylinders, wheel cylinders, boosters and all-new DOT 3 and DOT 4 LV brake-fluid formulas. For more information about ADVICS and its advanced braking technology, visit http://advicsaftermarket.com. The post ADVICS Adds 67 Brake Rotors To Portfolio appeared first on Counterman Magazine. View the full article

Epicor will offer free, no-obligation technology consultations for automotive aftermarket suppliers, distribution businesses and vehicle service shop operators throughout AAPEX 2022, the company announced. AAPEX is scheduled for Nov. 1-3 in Las Vegas. The free sessions, available in the Epicor booths (A2238 and R9030) as well as through virtual meetings, are part of the company’s “For Thousands of Reasons, Epicor” promotion, which highlights opportunities for aftermarket businesses to achieve faster, more profitable growth. As an added incentive, Epicor also will offer daily $1,000 cash drawings for businesses that participate in consultation sessions. “There are literally thousands of reasons why aftermarket businesses of every type and size rely on Epicor to help find greater success in a fast-changing competitive environment,” said Tim Hardin, senior vice president and general manager, Global Auto, Data and Extend Services, Epicor. “No matter where businesses might be in their strategic planning cycle – and even if they’re just beginning to think about the future – our team is available to provide the guidance they might need.” Epicor technology experts will be available throughout AAPEX to help aftermarket professionals explore the benefits of the company’s latest industry solutions, including: For Suppliers Epicor Supplier Services (publish your data in the industry-wide Epicor PartExpert eCatalog)Epicor Industry Data AnalyticsEpicor Parts Network connectivityEpicor EDI For Distributors/Jobbers/Program Groups Epicor Vision distribution management solutionEpicor Eagle for the Aftermarket store management solutionEpicor Indago warehouse management solutionEpicor PartExpert eCatalogEpicor Parts Network eCommerce solutionsEpicor ListingExpert for Amazon.com, eBay Motors, and GoogleEpicor SalesProGo sales management solutionEpicor Industry Data AnalyticsEpicor Service CRM (bulk license packages)Epicor Integrated Service Estimator (bulk license packages)Epicor Security SuiteEpicor AP AutomationEpicor Advanced FinancialsEpicor Credit Card Payment Processing For Service BusinessesEpicor Integrated Service Estimator (ISE) solutionEpicor Service CRM solution (visit the Service CRM booth, R9030, near Joe’s Garage)Epicor Industry Data Analytics “As they explore any of these solutions, we encourage AAPEX attendees to ask how we’re different – how Epicor technologies can help lead to a superior outcome in terms of sales growth, business efficiency, employee satisfaction, profitability, and customer loyalty,” Hardin said. “Not only will our team members describe the advantages we offer; they’ll provide live demonstrations so prospective users can see how these solutions can make their lives easier.” Click here to sign up for a free consultation session at AAPEX or, to schedule a virtual meeting, click here. Everyone scheduling and attending a consultation will automatically be entered into the daily $1,000 cash drawings at the show. The post Epicor Announches ‘Thousands Of Reasons’ AAPEX Giveaway appeared first on Counterman Magazine. View the full article

Photo caption (left to right): Destiny, chapter vice president, Chippewa Hills FFA; Dan Reid, store manager, Auto Value parts store, Remus, Michigan; Macey, chapter president, Chippewa Hills FFA; and Adrian, chapter historian, Chippewa Hills FFA. The Auto Value parts store in Remus, Michigan – a member of the Auto-Wares Group of Companies network – took first place in the country participating in WIX Filters’ FFA Box Top Program. The store and the surrounding community redeemed a total of 22,425 box tops. The store’s local chapter, Chippewa Hills Future Farmers of America, received a $7,606.25 check. Included in that total is an additional $2,000 bonus for being one of the four chapters that submitted the most box tops, and the most improved chapter from last year’s fundraising. “The support from Dan and Auto Value is amazing,” said Doug Richard, FFA director. “This donation will allow our chapter to reduce the cost to our members who attend FFA National Convention and State Convention, as well as cover other chapter activities. Thank you to Auto Value and WIX Filters.” For each oil-filter box top submitted, WIX donates 25 cents to local FFA chapters. Collect WIX box tops from farmers, truck owners, repair shops and garages, and drop them off at a participating WIX Filters FFA Box Top program location. Prior to submitting, make sure that the box top has the WIX Filters logo or name, the part number and UPC code. Visit www.wixfilters.com to find your local WIX distributor. The post Auto Value Remus Store Is Tops In WIX Filters FFA Fundraiser appeared first on Counterman Magazine. View the full article

First Brands Group has announced the opening of its sponsorship application for the 2023 season. Competitors in stock car, kart, dirt track, drag racing, motocross and other circuits can apply now through Dec. 15. StopTech, Autolite, Raybestos and FRAM will provide support to teams that are selected for racing sponsorships. Selected teams will represent these automotive parts brands in hundreds of events across the United States. “Our racing program is back for 2023, and with the support of four of our industry-leading brands, this is shaping up to be our biggest year yet,” said Carl Weber, senior marketing director, First Brands Group. “We’re confident that our support and high-performance brakes, filters and spark plugs will give our sponsored teams a boost as they race towards a victory.” In 2022, StopTech, Autolite, Raybestos and FRAM sponsored more than 50 race teams competing in stock car, kart, dirt track, drag racing and motocross circuits. The 2023 sponsorship program will offer more co-sponsorship opportunities to give selected race teams support from multiple brands. If you think you have what it takes to make it to First Brands’ sponsorship winner circle, apply at fbgsponsorships.com. The post First Brands Opens 2023 Racing-Sponsorship Application appeared first on Counterman Magazine. View the full article

Federated Auto Parts, a longtime patron of the University of the Aftermarket Foundation (UAF), has attained Diamond Lifetime Trustee status for its ongoing support. “Since the founding of Federated Auto Parts nearly 40 years ago, Federated has been committed to providing the next generation of auto care professionals with scholarships and educational opportunities,” said Sue Godschalk, president of Federated Auto Parts. “Federated members take great pride in supporting the University of the Aftermarket Foundation and we are honored to be recognized as a Diamond Lifetime Trustee. We look forward to continuing to work closely with UAF and helping more young men and women achieve their goals.” “The University of the Aftermarket Foundation thanks Federated Auto Parts and their membership for their continued generosity and support of UAF,” said Bob Egan, chairman of the University of the Aftermarket Foundation. “Federated has supported UAF since day one and their generous patronage continues today. We are proud to administer the Federated Car Care and Art Fisher Memorial scholarships and appreciate all of the Federated volunteers who have served on our board of trustees and act as scholarship reviewers. We thank them for all they have contributed to ensure the success of the aftermarket through education.” The University of the Aftermarket Foundation Diamond Trustee designation is reserved for those who have donated more than $500,000 and support the UAF mission of providing scholarships and educational opportunities for the development of the next generation of aftermarket professionals. The foundation is a 501(c)(3) not-for-profit organization, and all contributions are tax-deductible to the extent provided by law. To learn more about UAF, apply for a scholarship or grant or make a donation, visit www.uofa-foundation.org. The post Federated Auto Parts Expands UAF Support appeared first on Counterman Magazine. View the full article

International Lubricants (ILI), maker of Lubegard automotive branded lubricants, announced the introduction of Lubegard Rustgard Rust & Corrosion Preventive Oil, available this November. Rustgard is a premium, commercial-grade rust- and corrosion-preventive oil that provides a long-lasting protective barrier for all metal surfaces on parts, tools, machinery and equipment. Rustgard’s wax-free formula will not clog filters, according to the company. Rustgard is available in an 8-ounce (P/N 19508) and 16-ounce (P/N 19516) non-aerosol spray bottle. Bulk sizes also are available. The post Lubegard Introduces Rustgard Rust & Corrosion Preventive Oil appeared first on Counterman Magazine. View the full article

Advance Auto Parts announced the opening of five new Carquest retail locations throughout Central California. The new stores are owned and operated by Jack Gosnell, a Carquest independent owner and president of Next Level Parts. The new stores are located at: 1730 Jackson Ave., Escalon412 S. Yosemite Ave., Oakdale910 E. Weber St., Stockton1557 Morgan Road, Modesto924 G St., Modesto The stores carry an assortment of leading name-brand aftermarket parts and products, including DieHard batteries, which are owned and sold by Advance and Carquest. Parts at these stores will cater to both professional repair shops and do-it-yourself customers. Additionally, stores will carry products for heavy-duty machinery and farming and agriculture equipment. Gosnell’s journey as a Carquest independent owner began in 1999 when he opened his first store in Turlock. Since then, he has added seven Carquest locations throughout the region, including new stores opened this summer in Oakdale, Escalon, Stockton and two in Modesto. Next Level Parts also operates Carquest locations in Merced and Manteca. “Since opening our first Carquest, we have been passionate about serving motorists in this community,” said Gosnell. “Whether they are taking their kids to school, making their daily commute or need parts to perform their job, we will always go the extra mile to make sure they have the parts they need. These new locations will enable our team to reach more customers across Central California, and we’re excited to be part of these communities for years to come.” “Jack and Next Level Parts have been outstanding members of Carquest’s network of independent owners,” said Junior Word, Carquest executive vice president of U.S. stores. “For over 20 years, his team has been committed to providing customers with the highest quality parts and services. We are thrilled for Jack and his recent expansion and look forward to witnessing the success of his new stores.” To learn more about Carquest store ownership opportunities, visit www.Carquest.com. The post Carquest Auto Parts Opens New Locations In Central California appeared first on Counterman Magazine. View the full article

Automotive Parts Associates (APA) announced that Factory Motor Parts (FMP) acquired B&I Auto Supply in Pennsylvania and New Jersey. This four-location acquisition expands FMP’s eastern footprint and grows its national presence to more than 150 locations in 22 states. B&I is a leading distributor of OE parts including ACDelco, Motorcraft, Mopar, Nissan and Mercedes brands. “We are excited to bring B&I into the FMP family,” says Todd Heldt, FMP’s executive vice president. “Their strong understanding of the OE business makes them a great fit for FMP. We will continue to build the OE business while expanding their aftermarket offering into the independent service center and fleet side of the business. Steve Tucker, president of Automotive Parts Associates, added: “Growth is good, and anytime we hear of our shareholders expanding, we’re thrilled, to say the least.” The post APA Shareholder Factory Motor Parts Acquires B&I Auto Supply appeared first on Counterman Magazine. View the full article

GMB, one of the largest global manufacturers and suppliers of OE and aftermarket automotive products, has added three new exclusive product categories to its lineup. GMB now offers engine oil,automotive batteries and oil filters. “GMB’s team of product developers, engineers and manufacturers has produced an impressive number of new parts in addition to the new categories,” the company added in a news release. GMB will be showcasing these new parts and categories at Booth A3433 at AAPEX in Las Vegas. AAPEX is scheduled for Nov. 1-3. The post GMB Adds Engine Oil, Batteries, Oil Filters To Portfolio appeared first on Counterman Magazine. View the full article

The Automotive Aftermarket Suppliers Association (AASA), in coordination with several key suppliers, announced the launch of www.checkthepart.com, a website designed to help give parts professionals information and tips on how to identify and reduce fraudulent warranty claims. It’s been estimated that fraudulent warranty returns cost auto parts stores more than $600 million annually. The items returned for credit include worn OE parts, bricks and other items meant to simply fill the box, as well as parts that were damaged during installation. As more high-tech sensors are sold and as the cost of auto parts continues to rise, it will become increasingly important to reduce fraudulent claims. The website’s goal is to educate parts professionals on how to recognize and stop fraudulent returns, as well as provide a portal to report fraudulent returns. Parts professionals also can earn “Check the Part”-branded items for reporting examples of fraudulent claims through the submission portal. A group of manufacturers created the Check the Part initiative to help the industry address this widespread problem. The committee is comprised of members from Standard Motor Products, Dorman Products, KYB, MPA, Mevotech, MotoRad of America and FDP Brakes. AASA and the Auto Care Association have endorsed Check the Part. The website promotes three simple steps to help reduce fraudulent claims: Open the box and confirm the part is the same type of part that is described on the box and paperwork.Confirm the brand of the part matches the brand on the box.If the part is brand new and was never installed, it can be returned, but it should not be processed as a warranty. Learn more about this initiative at www.checkthepart.com. The post AASA Launches New Website To Reduce Fraudulent Warranty Returns appeared first on Counterman Magazine. View the full article

Performance Ridge Technology (PRT) announced the addition of 46 complete strut assemblies to its product portfolio. The complete strut assemblies for light vehicle, SUVs and pickup trucks cover popular models such as the BMW 5 Series, Jeep Renegade, Subaru Forester and 2020 RAM ProMaster 1500, among others. The new products represent more than 6 million vehicles in additional coverage for the North American aftermarket. PRT is a brand of the ADD USA group, one of the largest manufacturers of complete strut assemblies in the world. PRT products are produced under the strictest OE-quality processes required by the major automakers. “These new products comes to expand our coverage to the North American aftermarket,” said Bruno Bello, director of category and marketing at PRT. “As an OEM supplier, PRT is always offering best solutions with the same quality from the OE market. All new items are in stock and ready to ship.” For more information, call 770-238-1611 or visit www.prtautoparts.com. Follow PRT on its social networks @prtautoparts. The post PRT Adds 46 Complete Strut Assemblies To Portfolio appeared first on Counterman Magazine. View the full article

Carquest Auto Parts announced a new branding package, including a refreshed logo, at its 2022 Leadership Summit in San Antonio. Elements of the branding package gradually will be incorporated into interior and exterior store signage, marketing materials and more. “Our updated branding reflects our focus on modernizing Carquest for the benefit of our independent store owners,” said Carquest Executive Vice President of U.S. Stores Junior Word. “It was critical for us to retain the red, white and blue symbolic of our store partners and their passion for serving customers in communities across America. We’ve refreshed our brand, but we’re still the same Carquest, dedicated to treating customers like family and helping them find the parts they need.” Some 300 Carquest store owners from across the United States were represented at the summit, which included panel discussions, training sessions and a vendor show featuring 60 auto parts and technology vendors. Additionally, Advance Auto Parts President and CEO Tom Greco and Word announced that Carquest store partners and their customers raised $86,209 for Hire Heroes USA. Greco and Word presented the donation to Hire Heroes USA CEO Andrew Sandoe. A 501(c)(3) nonprofit, Hire Heroes USA provides employment assistance, personal career guidance, resume building and one-on-one support for military veterans entering the workforce. The top three Carquest stores raising the most funds were: La Porte Motor Supply in La Porte, Iowa, owned by Joe Weber ($6,199)Kittrell Auto Parts in Beaufort, North Carolina, owned by Buddy Kittrell ($4,412)D&M Auto Parts in Medway, Massachusetts, owned by Doug Urmston ($3,875) “It’s been a long time since we had so many of our store partners under one roof, so that alone brought a lot of excitement for our Carquest family,” said Word. “It was important for us to use this time to celebrate our outstanding owners while providing networking opportunities and training to support their businesses and help them become more profitable. We’ve long said that our mission at Carquest is to take care of our owners while they take care of the needs of their customers, and we believe that the summit provided our owners with valuable information that will position them for success.” Training sessions available for store partners focused on enhancing DIY business; creating digital marketing strategies with a local focus; and leveraging technology to gain business results. The summit also included a session focused on key trends influencing the automotive aftermarket, led by Auto Care Association Director of Market Intelligence Mike Chung. The post Carquest Unveils New Branding At Leadership Summit appeared first on Counterman Magazine. View the full article

Blaine Brothers Family of Companies has opened a new part-distribution center in St. Paul, Minnesota. The 25,000-plus-square-foot facility is centrally located between all nine of Blaine Brothers’ facilities, the company noted. The facility at 754 Vandalia St. is between Minneapolis and St. Paul off Interstate 94 and Highway 280. The new expanded space, designed for high efficiencies, is fully equipped to stock a wider range of fast-moving parts while increasing the breadth of inventory, which will result in faster service and delivery for all customers. The facility will serve as an additional will-call location and have daily deliveries to all facilities. “The new PDC will help us up the game in terms of having the parts our customers need,” said Tim Grabow, VP. “We can optimize inventory across our network of locations, so parts are where they are needed, increasing our speed to getting them in our customers hands and keeping trucks on the road.” Blaine Brothers is a second-generation family-owned business established in 1979. The company includes four separate business entities (Blaine Brothers, North American Trailer, TruckAline and Hydraulic Specialty) that together offer nearly every product and service requested in commercial transportation, according to the company. The family of companies employs more than 380 people. “Today’s environment has created many challenges with parts procurement,” said Dean Dally, CEO. “The opening of our PDC will allow us to have the correct inventory and needed parts our customers look for daily. This will allow us to carry the depth of inventory on key parts so no matter what is going on in the supply chain, we can ensure that we have parts available for our customers.” “The new PDC is a demonstration of our commitment to doing everything we can to provide exceptional service to our customers,” added Phil Howard, director of Parts. The post Blaine Brothers Opens New DC In Minnesota appeared first on Counterman Magazine. View the full article