Counterman

Here’s a scenario: A customer comes into your store looking for an engine mount, and they brought the old one in with them. You’re looking the mount over in your hands, and you notice an electrical connector or vacuum port on the bottom side. What could that possibly be for? It’s just an engine mount, right? An electrical or vacuum connection on an engine mount indicates that it’s an active mount. So, what do you and your customer need to know about these mounts? The Evolution of Motor Mounts In the past, engines and transmissions were supported by simple rubber mounts. All engines produce vibrations – also known as noise, vibration and harshness (NVH). The natural flexibility of the rubber would allow the mounts to absorb NVH and prevent them from being transferred into the vehicle cabin. But as engines evolved over the years, motor mounts needed to be able to handle different conditions. Hydraulic motor mounts were developed to help counteract the NVH that was produced by more modern engines. A non-hydraulic mount typically will feature a number of empty internal voids. These voids are a product of clever engineering, and they allow for deflection/compression in a specific direction when placed under load. Hydraulic bushings fill those empty voids with a fluid. This fluid works like a hydraulic damper, while still allowing for deflection/compression when under load. The word “hydraulic” might imply that hydraulic fluid or oil is used inside these mounts. However, they typically use a glycol mixture instead. Oil or hydraulic fluid would break down the rubber inside the bushing and cause it to fail prematurely. If you’ve ever seen a radiator hose swell up after it was exposed to engine oil, you know what I’m talking about. But, engines continued to evolve, and the motor mounts needed to stand up to even tougher operating conditions. Modern engines make more power with less displacement, are more compact than ever before and may utilize cylinder deactivation and/or engine stop/start to help reduce emissions. It’s safe to say that modern motor mounts needed to evolve to absorb NVH and hold up to the added workload. Active motor mounts were developed in response to this need. Instead of relying solely on the flexibility of the rubber, or the damping effect of the hydraulic fluid, active mounts use vacuum or electrical signals to change the firmness based on operation criteria. Let’s take a look at how these mounts operate, and then we’ll go over a few pointers when talking to your customers. How Do Active Motor Mounts Work? Early active mounts used engine vacuum to change the damping behavior of the mount based on operating conditions. High engine vacuum at idle will make the mount more compliant and it will absorb NVH with ease. Then, when the vehicle starts to accelerate, the engine vacuum will drop. This causes the mount to firm up, and prevent excessive engine movement under load. Electronically controlled active mounts work in a similar fashion, but without using engine vacuum. Electronic mounts will use an electronic actuator, which is controlled by the ECU. The ECU is able to change the firmness of the mount based on its programming and sensor input data. Their main advantage comes in the form of speed and precision. The mount is able to alter its operation at will, without needing to rely on engine vacuum. More advanced electronic mounts are able to generate counter vibrations that help to cancel out the vibrations coming from the engine, much like a balance shaft helps to cancel out vibrations generated by the engines rotating assembly. Active mounts are found on a number of late-model vehicles, including Audi, Honda, Hyundai, Jaguar, Lexus, Toyota and others. Active motor mounts will be more expensive to replace than non-active mounts, but their benefits far outweigh the cost difference. Considerations During Service All mounts eventually will wear out and need to be replaced. Active mounts might crack, rip, tear or sag just the same as non-active mounts will. Hydraulic fluid might leak from the mount, and this is a big giveaway. Failing mounts typically will exhibit one or more of the following symptoms: • Clunking or knocking noises on or off throttle (as the engine rocks back and forth) • Evidence of fluid leaks coming from the mounts • Excessive engine movement • Increased NVH transferring into the vehicle cabin • An illuminated “Check Engine” light, and DTCs stored in the ECU Remember that a leaky hydraulic or active mount could be mistaken for an engine-oil leak. Be sure to advise your customer to thoroughly inspect the vacuum hoses and/or wiring harnesses and connectors for any signs of wear, damage or corrosion. A faulty electrical connection or vacuum hose could trigger a DTC, and the engine mount could be wrongly condemned as the faulty component. Test for power at the vacuum-control solenoid. If power is present, check the fuse and wiring next. We strongly recommend replacing mounts in pairs at the very least, but ideally, all engine and transmission mounts should be replaced together. If one has failed, chances are high that the others are close behind. Excessive drivetrain movement can cause other components to wear prematurely. The service life of driveshafts, CV axles and other components can be reduced if the drivetrain mounts are worn out or loose. If they’ve suffered a CV-joint failure, it’s a good idea to take a good, hard look at the engine and transmission mounts. Excessive engine movement also can increase the likelihood of hoses or lines stretching, rubbing or failing. Throttle linkage could bind or stick, assuming that the vehicle uses a cable rather than drive-by-wire. A faulty transmission mount can cause driveline noises, especially when starting off from a stop or accelerating. In extreme cases, the operation of the clutch can be affected as well. The post Active Motor Mounts appeared first on Counterman Magazine. View the full article

Purolator Filters, a division of MANN+HUMMEL, received three Automotive Communication Awards at AAPEX 2022 in Las Vegas. The categories included Best Article/Blog/Content Piece-Technical; Best Video; and Best Merchandising. Women in Auto Care (WiAC), an Auto Care Association community, presented the awards. “Our goal is to continuously inform and educate while also entertain consumers and customers alike on the importance of choosing premium filters,” said Daryl Benton, vice president of sales and marketing automotive market – North America at MANN+HUMMEL Purolator Filters LLC. “We are honored to earn recognition for these efforts from WiAC, an organization dedicated to the empowerment and advancement of women in the auto care industry.” Best Article/Blog/Content Piece The award-winning Purolator article highlights the importance of full-synthetic oil-filter media with regard to filtration quality. Originally placed in late 2021, the article generated significant engagement and was highlighted in other digital publications in early 2022. The article showcases PurolatorBOSS oil filters, which feature SmartFUSION technology, and are engineered to be the ideal match for full-synthetic oils. Noting this, the article gives customers a deeper insight into the advantages of full-synthetic-media oil filters and passes along useful tips for technicians to share with their customers. Best Merchandising When PurolatorBOSS premium cabin air filters with Febreze Freshness were introduced, Purolator created a freestanding point-of-sale floor display to promote the product. The display contains high-end graphics and a quality finish with an application guide to assist consumers in finding the right filter for them. The display also includes an informative take-home pamphlet for consumers to discover the role a cabin air filter plays in their vehicle. Many buyers gave significant feedback, noting the value of the Febreze partnership, and in turn, creating a dialogue that has led to significant purchases. Best Video Purolator also was honored with an award for creating a video that emphasizes the needs and concerns of consumers regarding clean air and vehicle performance. Filtering virus aerosols, dirt, debris, pollen and more, the video highlights PurolatorBOSS as a premium cabin air filter to rid these pollutants from a customer’s vehicle. The video proved successful, as it garnered hundreds of thousands of views online and millions of impressions on digital TV. Gaining strong engagement on social media, Purolator’s video has continued to inform audiences on the importance of air decontamination. The Women in Auto Care Awards Ceremony recognizes companies and agencies that provide automotive information through outstanding advertising, marketing, and public relations efforts. The awards cover several business-to-consumer and business-to-business categories. Recipients received recognition during the Women in Auto Care Automotive Communications Awards Ceremony during AAPEX. The award-winning video can be viewed here: https://youtu.be/GyvNBXNB5Y4 The post Purolator Receives 3 Automotive Communication Awards At AAPEX appeared first on Counterman Magazine. View the full article

Litens announced that it has acquired a controlling interest in Dolz, a Spanish-based manufacturer and distributor of automotive water pumps and other powertrain products. “The addition of the Dolz product line highly complements our current product offerings, allowing our combined companies to offer a wider range of products to each of our customers,” said Paul Robinson, CEO of Litens. “We are pleased to welcome Jesus Dolz and the Dolz team and look forward to working together.” Dolz will continue to operate as a separate business under the leadership of CEO Jesus Dolz. “Dolz and Litens both have a long history in the automotive industry,” Dolz said. “I am excited to continue to lead the Dolz business working with the Litens team to grow the business by providing our customers with the best products and services.” For almost 90 years, Industrias Dolz S.A. has been a leading manufacturer and supplier of water pumps for the automotive aftermarket. Dolz manufactures more than 5.5 million pumps per year in its three plants in Spain, China and Argentina. It is present in more than 70 countries through a strategically located support and distribution network positioned to provide outstanding service globally. The post Litens Acquires Industrias Dolz appeared first on Counterman Magazine. View the full article

Aftermarket supplier BG Automotive has expanded its product offering with 17 new references across various product categories: timing belts, cylinder heads, cooling, lubrication and gaskets. BG Automotive (BGA) releases new product references for the automotive aftermarket each month to ensure that shops are equipped with the latest product applications. The timing belt for Ford and Citroen (TB2309CPK-2) covers models such as the 2014-2017 Focus, 2015 > Mondeo, 2019 > Dispatch and 2015-2019 Relay, covering more than 310,300 vehicles. All timing belts and components are thoroughly tested for 41 days/984 hours on bespoke testing and measuring machines simulating a real-life driving experience equating to 63,960 miles. Upon cycle finish, both OE and BGA belts were analysed resulting in equal degradation, according to the company. The BGA gasket range has been extended with 11 new references added for Ford, Renault, OPEL/VAUXHALL, Land Rover, Jaguar, Nissan and Mercedes, with CH23083 (A-D) covering Ford Transit and Tourneo 2015 and onward. Three new references have been added to BGA’s cooling range, with CP0160 covering Audi A4 2016-2018 and VW TOUAREG 2018 and onward. For more information and to learn more about premium aftermarket components available from BGA, contact the sales team at +44 (0) 1793 491 777 or visit www.bgautomotive.co.uk The full new to range product list can be viewed at https://bgautomotive.co.uk/wp-content/uploads/OCT-New-To-Range-2022-Min.pdf. The post BG Automotive Announces Expanded Product Offering appeared first on Counterman Magazine. View the full article

WIX Filters, a division of MANN+HUMMEL, has launched WIX VarioPleat technology, allowing the company to provide air-filter technology to meet the needs of heavy-duty and industrial customers. Available early next year in North America, the advancement allows WIX to provide exact-fit replacement parts for buyers that have varying-sized applications. The innovative technology will cover many applications, for both on- and off-road machines, according to the company. Containing variable and deep pleats, the advancement offers a high filtration capacity that comes in several different shapes to meet aftermarket standards. Additionally, the rugged containment molded frame contains built-in handles, allowing for easy filter removal. The technology is highly efficient and offers a robust design for a wide range of customers that have specialty filtration needs, according to WIX. “At WIX, we understand the need for various-shaped materials and products to fit the wide range of applications that are available,” said Donald Chilton, director of product management at MANN+HUMMEL. “The development of this new line gives heavy-duty and industrial machine owners the option to get all of their parts from one place.” WIX has 11 facilities in eight different countries and manufactures more than 210 million filters annually. Focusing on innovation and quality, WIX meets or exceeds OEM standards for fit, form and function and has partnered with companies across the country to also offer price-competitive products, according to the company. To learn more about WIX filters, buyers can contact their local sales representative or visit https://www.wixfilters.com/. The post WIX Filters Launches VarioPleat Technology appeared first on Counterman Magazine. View the full article

Delphi Technologies, a brand of BorgWarner, unveiled its new Sparta fuel-pump line at AAPEX, showcasing the latest offering in its expanded aftermarket portfolio. Designed specifically for older and high-mileage vehicles, Sparta made its AAPEX debut with updated visuals and new packaging. The Sparta brand offers another revenue opportunity for distributors and customers, targeting a specific subgroup of older vehicles. The company also demonstrated its fuel-tank cleaning tool live at the booth. The tool is designed for scenarios when the fuel tank is difficult to drop or full of fuel; the magnetic head is effective at collecting debris from hard-to-reach areas of the tank. The cleaning tool has been well-received by technicians for helping optimize their productivity and deliver customer satisfaction. Visitors learned more about other aftermarket product lines, including steering and suspension and engine management. Since the initial launch of the steering and suspension program in 2017, BorgWarner has added more than 5,000 Delphi-branded SKUs, or over 150% growth to the product line now totaling 8,500 SKUs, including more than 2,000 control arms. All chassis product offerings undergo thorough dimensional and material analyses including extreme temperature, fatigue, three-axis and salt-spray testing in order to ensure premium product, durability, quality and the perfect fit. Further expansion is planned across products such as tie rods, sway bar links, control arms, and ball joints, where the company currently has 98% sales coverage across both domestic and import applications. Similarly, BorgWarner has continued to expand its Delphi Technologies engine-management line by 175 SKUs over the last year, with engine-sensor coverage and ignition coils. Exhaust-gas temperature sensors, a newer part added to the Delphi Technologies portfolio, now has nearly 50 part numbers spanning both domestic and import applications. Delphi Academy Booth visitors also learned about the Delphi Academy, which has been designed with input from technicians to ensure it caters to their needs. It has more than 30 courses run by ASE-certified technicians, with both hands-on and virtual options available on the platform. Technicians who lead those training courses were at AAPEX, offering the chance for visitors to learn from the experts. Several courses for electric vehicles and battery electric vehicles are already available through the Delphi Academy with updates planned in the future. For commercial-vehicle distributors and technicians, BorgWarner brought the recently launched Cummins HPI Application Kit for the Hartridge HK1400 Cambox. The HK1400 is an all-makes solution for testing electronic unit injectors and electronic unit pumps and is an essential choice for diesel workshops servicing diesel commercial vehicles. The HPI Application Kit is a set of dedicated ancillary hardware that replicates real-world conditions for accurate HPI testing. Additionally, the Hartridge Sabre CRi Expert was displayed at the show. This advanced, compact, all-makes common rail injector tester comes with new test plans, new test steps, injector coding feature and a 2,700-bar rail pressure range enabling testing of LD, MD and HD common rail applications. Its features and functions make the Sabre CRi Expert a future-ready testing solution that helps shops stay ahead of the market, according to the company. The post BorgWarner’s Delphi Showcases New Sparta Fuel Pumps At AAPEX appeared first on Counterman Magazine. View the full article

Women in Auto Care, an Auto Care Association community, has named Kim Nolan of BBB Industries the Auto Care Woman of the Year. Nolan is BBB’s senior vice president – traditional sales. In addition, Tanya Hunt, BBB’s commercial project manager, was named the Auto Care Champion of the Year. Women in Auto Care presented the awards on Nov. 2 in Las Vegas during AAPEX. The Auto Care Woman of the Year recognizes a woman who is a leader, mentor and role model who has made significant and outstanding contributions to the auto care industry. Nolan was selected among the largest group of nominations Women in Auto Care has ever received. This selective award recognizes individuals who have, over the course of a career spanning many years, distinguished themselves through their integrity, unselfish commitment to and high level of performance within the aftermarket. The Auto Care Champion of the Year is presented to a volunteer who has gone above and beyond in supporting Women in Auto Care. Hunt encompasses the volunteer spirit in every aspect of her life. In its inaugural year, the award recognizes Hunt’s extraordinary dedication and commitment to Women in Auto Care. “We are honored to have Kim and Tanya as part of the BBB team,” BBB Industries CEO Duncan Gillis said. “This is an incredible recognition of their strong leadership and commitment to excellence. I am confident both will continue to have a profound impact on others in the industry.” The Women in Auto Care annually honor deserving women throughout the industry who have made significant contributions in the auto care community. The post BBB’s Kim Nolan Named Auto Care Woman Of The Year appeared first on Counterman Magazine. View the full article

Advance Auto Parts announced the opening of a new Carquest Auto Parts and Worldpac distribution center in Bolton, Ontario. The 580,000-square-foot facility is the first to combine Carquest and Worldpac DC operations under one roof. Located at 8399 George Bolton Parkway, the new facility has the capacity to house more than 350,000 automotive parts serving the majority of domestic and import vehicles in Canada, according to the company. The new Carquest and Worldpac distribution center employs more than 200 team members, with many team members living locally in Bolton, Caledon and surrounding communities. “We are thrilled to warehouse our combined Carquest and Worldpac product offering in one building, providing our stores, branches and customers with the largest assortment of brands and superior service,” said Steve Gushie, president of Carquest Canada. “This distribution center enables us to stock more parts than ever before and its technology and quick replenishment system will help us deliver product to our customers quickly and efficiently. We appreciate the hard work of everyone at Carquest and Worldpac to make this happen.” Today, the facility serves more than 130 Carquest stores and Worldpac branches across central and eastern Canada. These stores and branches serve more than 37,000 professional repair shops and automotive dealerships. This includes 500 TechNet Professional repair shops. “With more motorists holding onto their vehicles longer, an expanded product offering is required to keep those older vehicles on the road,” said Jason Yurchak, Worldpac senior vice president, Canadian operations. “Bringing our Worldpac parts inventory together with Carquest under one roof allows us to carry parts for virtually every type of vehicle on the road today. Our DC team offers nightly replenishment of every Worldpac and Carquest facility with multiple same day deliveries, ensuring customers get the right part at the right time.” The distribution-center team plans a formal grand opening and ribbon cutting event in spring 2023. The post Carquest, Worldpac Announce Opening Of New DC In Ontario appeared first on Counterman Magazine. View the full article

The stage is set for a unique initiative from Babcox Media, in partnership with AAPEX, to shine a spotlight on today’s most dynamic performers across the vehicle care industry – individuals who, to put it simply, rock! That’s the premise behind Vehicle Care RockStars, a brand dedicated to celebrating the vehicle care industry and the array of channels it serves. Babcox Media unveiled the platform with a special announcement and video during the keynote session of the 2022 Automotive Aftermarket Products Expo (AAPEX) in Las Vegas. Vehicle Care RockStars promises to honor today’s vehicle care professionals held in the highest esteem for their accomplishments, leadership, innovations – and other intangibles that distinguish their work in specific industry categories. They’re visionaries and influencers in all of the following markets: Aftermarket Distribution & RepairTire Dealers & DistributorsTransmissionCollision RepairHeavy DutyNew Car DealersPowersports,PerformanceCar WashTools & Equipment The inaugural class of RockStars will be featured throughout 2023. Honorees will be celebrated, recognized and profiled in all of Babcox Media’s brands and channels, including websites, e-newsletters, webinars, podcasts, videocasts, social media platforms and magazines. “Let’s bring to center stage the incredible individuals of today who rock their respective vehicle care categories,” said Bill Babcox, CEO of Babcox Media. “We’re excited to debut the Vehicle Care RockStars brand that acknowledges these industry superstars –and allows them to take the bow they so richly deserve.” Nominations officially opened Nov. 1 for the Class of 2023 Vehicle Care RockStars. The Selection Committee will be led by industry veteran Jay Burkhart and supported by the Babcox Media content team. Burkhart said, “We are excited to recognize RockStars who are moving the needle in today’s marketplace.” To nominate a Vehicle Care RockStar, or for additional information, visit: VehicleCareRockstars.com. For those about to rock … Babcox Media salutes you! The post Vehicle Care RockStars Unveiled At AAPEX 2022 appeared first on Counterman Magazine. View the full article

Spectra Premium Mobility Solutions has appointed Josh Gordon as president and CEO, effective immediately, the company announced. Previously, Gordon was president and COO of Spectra. Gordon joined Spectra in November 2021 and brings a wealth of experience in the automotive industry, with previous leadership roles at Fram Group and Old World Industries, as well as a rich commercial background in consumer products. Denis Chabot, Spectra’s previous CEO, is retiring but will remain closely involved with Spectra as a board member and senior advisor. “We are excited about all the positive momentum at Spectra Premium, which continues with the appointment of Josh as the new CEO,” said Ilya Koffman, chairman of the board at Spectra Premium Mobility Solutions. “Josh is a proven leader in the industry, and we are confident that he will drive Spectra’s future success. “We would also like to thank Denis for all his contributions to Spectra Premium and look forward to continuing to work with him in his role as a member of the board of directors.” “Josh is the perfect person to lead Spectra forward. He has the right combination of experience, leadership, and temperament to realize Spectra’s full potential,” Chabot added. “I am excited to continue my engagement with this great team and this great business.” Gordon will be leading the business transformation that started last November upon Spectra’s acquisition by Turnspire Capital Partners. “Spectra Premium’s primary objectives are to optimize our unique North American manufacturing capabilities, as well as our superior engineering expertise, to reduce supply chain risks and grow product categories for our valued customers “ Gordon said. “With a healthy balance sheet, we have invested in improved service levels through inventory availability, production improvements and talent upgrades in key positions, all of which will enable us to serve our current and future aftermarket and OE customers.” In addition to changes in executive leadership, new talent has been added to the aftermarket and OE teams in recent weeks. Each of these new members will bring a fresh perspective to the team as well as further expertise and experience that will strengthen Spectra’s value proposition. Below are a few of the exciting additions: Erich Schmidt – Senior director, aftermarket salesSimon Weallans – Senior director, OE salesJessica Hyde – Marketing directorScott Nash – Category and product management director “Spectra Premium will continue to be a trusted partner in providing heat-transfer, undercar, engine-management and metal-fabrication solutions that exceed the expectations of the market,” the company said in a news release. “Spectra has unique capabilities as a North American manufacturer as well as a management team and dedicated employees that are working together to deliver the same OE-quality parts and category expertise that have made Spectra Premium a market leader.” The post Spectra Premium Promotes Josh Gordon To CEO appeared first on Counterman Magazine. View the full article

After a three-year hiatus due to the pandemic, Automotive Parts Headquarters (APH) recently hosted its 2022 Independent Store Meeting. The two-day business event opened at Target Field, where Corey Bartlett, APH president and CEO, led off with a report on the company’s growth, personnel additions, aftermarket industry trends and Auto Care Association/Right to Repair legislative efforts. A special virtual appearance from John and JC Washbish, Aftermarket Auto Parts Alliance, got everyone excited about the upcoming Aftermarket Jackpot Convention in Las Vegas. Business training was conducted by APH staff members Tim Feddema and Jim Pascale in the areas of online reputation and search engine optimization, as well as employee retention and recruitment. Jim Becker and Kevin Mack, also from APH, discussed future merchandising opportunities and updated attendees on current supply chain challenges. Channel-partner representatives from MacPherson struts (FCS Automotive), MacPherson hubs (MPA), Parts Master filters (First Brands Group), Prestone and Milwaukee Tools wrapped up the first day with product information and selling seminars. All guests and their families then enjoyed an evening of food, fun and camaraderie while watching the Minnesota Twins battle the Los Angeles Angels from the comfort of their Skyline Suite seats. Recent Twins Hall of Fame inductee, Dan Gladden, entertained the group with fun stories from his 1987 and 1991 World Series Championship playing years, and also joined everyone for a group photo. Auto Value independents, APH staff and channel partners spent the final day of the meeting at APH’s store support center in St. Cloud, Minnesota, for a vendor brunch show followed by tours of the distribution center, BENCO Equipment, and flagship store, Auto Value St. Cloud. The post Auto Value Independents ‘Take It To The Field’ appeared first on Counterman Magazine. View the full article

Auto-Wares CEO Todd Leimenstoll and retired Auto Care Association lobbyist Aaron Lowe are among the recipients of the Aftermarket Warehouse Distributors Association (AWDA) 2022 Industry Awards. AWDA, a community of the Auto Care Association, recognized the award winners on Oct. 30 during the 2022 AWDA General Session in Las Vegas. The annual AWDA Industry Awards honor individuals and companies who have shown an exceptional ability to educate, innovate, manage and lead. Over the years, the list of AWDA award recipients has evolved into a who’s-who of aftermarket luminaries. Pursuit of Excellence Award Todd Leimenstoll, president and CEO, Auto-Wares Group of Companies Established in 1983, the Pursuit of Excellence Award is presented exclusively to an AWDA member for special achievement and for the setting of high standards as an example for others to follow, in business and in volunteer or advocacy efforts. When Todd Leimenstoll took his first job in the industry more than 40 years ago, in hopes of getting a better deal on parts, he ended up finding a passion that led to a lifelong career in the aftermarket. Since joining Auto-Wares in 1982, Leimenstoll has held multiple positions across the organization and in 2012 was named president and CEO of Auto-Wares Group of Companies. Todd Leimenstoll (left) and Dan Hanson II Throughout his career, Leimenstoll has supported and promoted dozens of educational opportunities for thousands of aftermarket personnel. His company’s crowning training achievement, the annual Tech Expo, caters to thousands of industry folks, but Leimenstoll’s commitment to education extends far beyond the popular expo event. Within Auto-Wares, Leimenstoll has fostered a culture of learning and growth. He also is active in the greater industry, including having hosted with Auto-Wares multiple YANG Meet-Up events to foster aftermarket development and growth. “Todd brings an incredible amount of energy into any project he undertakes,” said John R. Washbish, president and CEO of the Aftermarket Auto Parts Alliance. “At the same time, he is focused on always doing better; always improving the experience and always ‘coaching, guiding and advising’ his fellow employees and customers to accelerate their performance. He is passionate in his aftermarket ‘Pursuit of Excellence!’” Outstanding Leadership Award in Honor of Jack Creamer Larry Northup, Auto Care Association (retired) Each year, AWDA bestows this prestigious award, formerly known as the “Leader of the Year,” on an aftermarket professional who has contributed to the industry in a unique and significant way. The award is named in honor of former AWDA President, Jack Creamer. During his more than 20 years at the Auto Care Association, Larry Northup was a dedicated champion for the aftermarket. In his latest role as the AWDA executive director, Northup worked to encourage and support the re-establishment of the AWDA community’s decades-long tradition of leadership within the industry. Larry Northup Since 2004, Northup’s efforts for the AWDA community included the integration of AWDA members into all aspects of the Auto Care Association’s leadership, including the board of directors; committees; task forces; the association’s political action committee; special projects like career promotion, Right to Repair, the University of the Aftermarket Foundation; and many other aftermarket industry advocacy efforts. He also was key to bringing the annual AWDA conference into the fold as part of Industry Week every year in Las Vegas. In addition, Northup’s advocacy during the pandemic helped establish the auto care industry as an essential service throughout the COVID-19 pandemicPrior to his role as executive director of AWDA, Northup served as a lobbyist for the association’s government affairs department and as the staff liaison for the Paint, Body and Equipment Specialists (PBES) community. He served as the head of the association’s membership department, where he was tasked with managing AWDA’s integration into the Auto Care Association as a community. Northup also managed the association’s community engagement efforts for several years, eventually becoming the full-time executive director of AWDA. “I had the good fortune of working with Larry for many years,” said 2021 recipient Roger McCollum of N.A. Williams. “I knew of few people more dedicated to this industry, especially when it came to his involvement with warehouse distributors and AWDA. Larry worked with a passion that was contagious and made those around him better for knowing him and working with him. He deserves all the best in retirement – and this industry will not be the same without him.” Lifetime Achievement Award in Honor of Martin Fromm Aaron Lowe, Auto Care Association (retired) AWDA’s Lifetime Achievement Award recognizes individuals who have, over the course of many years, distinguished themselves through their unselfish commitment to, and high level of performance within, the motor vehicle aftermarket industry. The award is named in honor of former AWDA President, Martin Fromm. Aaron Lowe Aaron Lowe was with the Auto Care Association for more than 40 years overseeing the association’s federal and state legislative and regulatory efforts, focusing on a wide range of environmental, vehicle safety, workplace health and safety and international trade issues. Lowe masterminded the Auto Care Association’s successful effort in 2012 to obtain enactment of the Motor Vehicle Right to Repair Act in the commonwealth of Massachusetts. Right to Repair ensured that independent service entities have effective and affordable access to the information, tools and software to work on the highly sophisticated computer-controlled vehicle systems on the road today. He also was part of the team that successfully negotiated a 2013 national agreement on right to repair that is modeled after the Massachusetts law. Lowe’s commitment to the industry went well-beyond simply government affairs, as evidenced by his receiving the Northwood University Automotive Aftermarket Management Education Award in 2003. He also was on the board of directors and steering committee for several aftermarket coalitions aimed at ensuring the economic future of the auto care industry. “Aaron’s lifetime of work on behalf of the industry has no peer,” said Bill Hanvey, president and CEO, Auto Care Association. “He has defended our industry for 40 years and has secured the consumer’s right to choose where they have their vehicle repaired amongst other significant contributions. We as an industry are indebted to Aaron and there is no more deserving recipient of this award than he.” Art Fisher Award for Excellence in Education National Institute for Automotive Service Excellence (ASE) AWDA’s Art Fisher Award for Excellence in Education is presented annually to an aftermarket company or individual that demonstrates outstanding commitment to education and training, either within their organization or throughout the industry. Given in memory of former AWDA Chairman Art Fisher, the award grants scholarships in the name of the award winner to two students enrolled in the automotive aftermarket management program at Northwood University. Established in 1972 as a nonprofit organization, ASE is a driving force in the transportation industry. As an independent third party, ASE upholds and promotes high standards of service and repair through the assessment, certification, and credentialing of current and future industry professionals; and the prestigious ASE Blue Seal logo identifies professionals who possess the essential knowledge and skills to perform with excellence. Left to right: Ashlee Arnold, Brad Pellman and Trish Serratore Today, there are approximately 220,000 AS- certified professionals at work in dealerships, independent shops, collision repair shops, auto parts stores, fleets, schools and colleges throughout the country. When the ASE seal is displayed outside of a service station, customers know their vehicle is in good hands and will be repaired with the best craftsmanship possible. And that seal of approval is only earned by completing training and passing the tests required to earn it – and these are not just simple tests. Only two out of three pass the test on their first attempt, and in the interest of continuing education, they must retest every five years, as well as have at least two years on-the-job experience. “Our entire group endorses ASE, as their name is synonymous with training and education,” said Bo Fisher of Fisher Auto Parts. “For decades, in every technician flyer we produce, we have shown pictures of two different employees who recently passed their ASE certification test. Given the outstanding efforts of the organization, we are proud to see their achievement of this honor and wish them all the best over their next 50 years.” To learn more about the AWDA Industry Awards and to view previous winners, visit autocare.org/awda. The post AWDA Announces 2022 Industry Award Winners appeared first on Counterman Magazine. View the full article

First Brands Group has released a new Raybestos product online catalog that will be available on a USB drive for those attending the AAPEX in Las Vegas. In addition, Raybestos has released 32 new part numbers covering more than 11 million vehicles in operation (VIO). New brake-pad coverage is available for late-model passenger and transport vehicles, including the Buick Enclave, Cadillac CT4 and CT5, Ford F-150 and Mercedes-Benz Sprinter. “We look forward to participating in Joe’s Garage at AAPEX this year and having the opportunity to talk with show attendees about our updated Raybestos catalog and the new coverage that’s been added to ensure that we are continuously meeting the needs of our customers,” said Lou Kafantaris, director of marketing, braking, First Brands Group. “Be sure your AAPEX plans include a visit to our Booth A3638 and stop by Joe’s Garage to be one of the first to get a copy of the new catalog.” Raybestos representatives also will be conducting onsite technical and product training at the Joe’s Garage booth. Brake-clinic topics include “Today’s Rotor Technology,” “Preventing Costly Brake Comebacks” and “Tips and Tricks Diagnosing Brake Issues,” to name a few. Product training sessions include “Pick the Right Friction for Your Vehicle” and “Rotors – the Foundation Brake Component.” The brake clinics run 30 minutes in length while the training sessions are 10 minutes. Visit Raybestos in Joe’s Garage to see the complete training schedule. First Brands Group will exhibit at AAPEX in the Venetian Expo, Level 2, booth A3638 and in Joe’s Garage, Level 1, Bay 1. To obtain the Raybestos USB drive, visit First Brands Group in Joe’s Garage. The complete family of Raybestos brake products include disc pads and shoes, drums and rotors, master cylinders, wheel cylinders, calipers, hoses and hardware. To learn more about new part numbers and their applications, customers should contact their First Brands Group representative. The post First Brands Unveils New Raybestos Catalog At AAPEX appeared first on Counterman Magazine. View the full article

It’s no secret that the automotive aftermarket is a male-dominated industry. Times are changing, of course, and women are finding more opportunities in the aftermarket – and flourishing in them. (Look no further than our annual “Women at the Wheel” series for myriad examples.) Still, overcoming deeply entrenched attitudes and biases can be an uphill struggle – even for the Counter Professional of the Year. Amanda Balk, manager of the Auto Value store in Thorp, Wisconsin, credits Automotive Parts Headquarters (APH) for supporting her professional development and making her feel like she’s part of the APH family. But, earlier in her career, she hit a temporary roadblock: a former manager who believed that women had no place in the aftermarket – or behind the counter. “He didn’t have a whole lot of faith, so he kept me pretty busy with driving and doing a lot of other stuff,” says Balk. “I wasn’t on the counter much at first.” As things got busier, Balk got more time behind the counter. After leaving the business briefly, she returned to the store as a full-fledged counter person – with a different manager at the helm. Since then, the accolades have been piling up for Balk. In 2014, APH recognized her as the Auto Value Counterperson of the Year. In 2020, Balk was the Auto Value Impact Player of the Year. Earlier this year, APH named Balk the 2021 Auto Value Store Manager of the Year. Balk has been managing the Auto Value store in Thorp since June 2019. Now, Balk can add another award to her mantle: the 2022 Counter Professional of the Year, sponsored by WIX Filters. Balk’s accomplishments come as no surprise to Matt Koxlien, regional manager for Auto Value in western and northern Wisconsin. Koxlien has been working with Balk since he joined the company in 2017. “The first thing you notice, of course, is that her conversational skills are off the charts,” Koxlien says. “She’s super easy to talk to. She treats everybody as if she’s known them for years, even if she’s meeting them for the first time.” As a former technician, Balk brings a high automotive IQ to each interaction, and she “really speaks the language” – whether the customer is looking for “tractor parts or complex driveline components.” “She couples all of that ability with a great personality,” Koxlien adds. “So it’s a pretty easy interaction for our customers.” Photo by Mark Trockman Balk’s approach to customer service is built on honesty, transparency and integrity – bedrock Midwestern values that resonate with customers in this rural community. “You listen to what your customers want and need, and try to go into it with an open mind,” Balk explains. “If the answer isn’t right there in front of you, sometimes you have to dig a little bit for it.” As much as counter pros love to say “yes” every time, prioritizing the customer’s best interests over anything else means you might have to “direct them to the next place” from time to time, Balk adds. “You might tell them, ‘I could keep looking for this, but I know where you can find it quicker. If you go to the hardware store down the street, they can probably fix you up with the small-engine parts, because they have small-engine repair there.’ People love that around here, because we’re a small community. “We want people to get the right part and get it as soon as they can. And sometimes we’re not the fastest place. Just being honest with them is huge. And I think people look at that as [not being] afraid to help somebody else’s business besides ourselves.” Established in 1876, the city of Thorp is located along Wisconsin Highway 29 between Eau Claire and Wausau. According to the U.S. Census Bureau, Thorp has a population of 1,795 residents, as of the 2020 census. Balk grew up in the area, graduating from Holcombe High School in 2004. Her deep roots in the community certainly play to her advantage – as does her passion for motorsports. In her younger years, Balk restored and raced snowmobiles with her dad. Over the past decade or so, she and her husband, Josh (better known as “Cowboy”) have been active in truck and tractor pulling. Their 14-year-old son, Landen – who started pulling on garden tractors when he was 4 – helps out too, and the Balks hope that he’ll be pulling on a full-size tractor next season. When they’re not pulling, they’re riding their Harley motorcycles as a family. “If you drew a 40-mile circle [around the Thorp area], anybody who would be interested in any of those types of things, she would know them,” Koxlien says of Amanda’s passion for motorsports. “And she always remembers them. So it’s a pretty darn easy transaction once you already know the person, or even if it seems like she does – because you can hardly tell if she knows them or not. She treats them all the same way.” Finding a Niche APH, a member of the Aftermarket Auto Parts Alliance, specializes in rural markets such as Thorpe. With Balk’s “style of doing business, coupled with what we do best in our company” – as Koxlien puts it – the Thorpe Auto Value store is thriving. “That location has always done really well,” Koxlien says. “To think that we could be seeing numbers that are substantially higher than what they were when were operating before she [became manager] is just amazing. She’s put another digit on the right side of the decimal point.” How do you move the needle in a county that’s known for having twice as many cows as people? (Or should we say, how do you mooove the needle?) Of course, it starts with great customer service, which Balk and her team deliver on a daily basis. Going above and beyond to make sure their customers get the right part in the right place at the right time isn’t so much above and beyond for the store’s nine employees – it’s the norm. They’ve delivered hydraulic fluid to broken-down semi-trucks on the side of the highway. Recently, they delivered an alternator to a customer who was stranded in a parking lot. “If a shop is on the way home, and they need something first thing in the morning, we’ll swing by and drop it off,” says Balk, who estimates that 70% of the store’s business comes from DIFM customers. “We’re all pretty good about that.” Another way to grow the business is branching out into new parts categories – like paint and body. “The store never had a paint-and-body presence, to speak of,” Koxlien says. “She taught herself the paint business, and she’s taking advantage of that. Now it’s a pretty good part of our business.” At the end of the day, though, it all comes down to relationships. “She feeds off of the relationships with the customers,” Koxlien says. “She takes pride in getting to know people really well, and understanding what they need. It’s almost like mind-reading with some of her customers, she’s been doing business with them for so long.” Writing on the Wall Balk never thought she’d make a career out of selling auto parts. Looking back on her childhood, though, you might say the writing was on the wall from an early age. As a kid, the Wisconsin native spent a lot of time on her aunt and uncle’s dairy farm. Often, Balk’s uncle called upon her to help fix a piece of equipment that required “little hands” to remove or install a bolt or some other part. Once, when the shifter on a four-wheeler broke off, she took it upon herself to weld it back in place. She was 12. “We still have that four-wheeler,” Balk says. “My aunt gave it to me. The shifter that I welded back on when I was 12 is still there.” From her stepdad, she learned how to prep cars for the demolition derby, essentially by gutting them of wiring and electronics, among other items. “I learned how to take ‘em apart the wrong way and put ‘em back together the wrong way,” Balk recalls. Meanwhile, her dad insisted that if she wanted to get her driver’s license, she needed to learn how to fix a flat tire, change the oil and perform other basic maintenance. Balk, who “liked that stuff to being with,” didn’t hesitate to enroll in an auto shop class. She admits: “That’s probably how I graduated high school, honestly.” Balk gives a lot of credit to her mom for instilling a strong work ethic. “She worked her butt off all the time to make sure my sister and I had what we wanted.” It was a two-way street, though. Balk, for example, was interested in sports, and her mom expected to see A’s and B’s in school if she wanted to participate – whether it was practice or a game. “That made me work hard for what I wanted.” After graduating in 2004, Balk was a technician at a local Dodge dealership. When the dealership went through an ownership change, the new owners sent many of the employees packing. So, in 2006, Balk got a job at a NAPA Auto Parts store. At the time, the job at NAPA was just that – a job. There were only two employees, so Balk worked the counter, made deliveries and did anything else that was needed. “It would get a little stressful when we were busy,” Balk recalls. “On the other side of it, it was really fun. Every day was different.” Management Material Balk joined Auto Value in 2010, establishing herself as a capable counter pro who connected with the local clientele. “I know the community,” she explains. “I’m involved with the people here. I know most of them from when I grew up as a kid here.” In June 2019, Auto Value promoted her to store manager. Balk had been helping the previous manager with scheduling, paperwork and other duties, so the transition was fairly smooth. Still, it was a new role, and she leaned on Koxlien quite a bit in the beginning. “Matt has been my go-to for everything,” Balk says. “Honestly, I was scared my first year as a manager. If I had a question, I would call him all the time, ‘How do I deal with this?’ That little bit of reassurance that I was on the right track really helped me get better. Sometimes you just need that person to tell you you’re on the right path. Any time I’ve had questions or concerns, he’s always helped me.” Given “her personality and her standing in the community,” Koxlien says he didn’t have the slightest doubt that she would succeed as store manager. “The interactions with her co-workers – many of whom are now her employees – are just as positive as the day I met her and I met them,” he says. “She builds a family-style environment. They move very quickly; they move from transaction to transaction. They’re always taking care of each other, and she sets the tone for the whole culture within the store.” Balk tends to lead by example. She works the counter every day, alongside the other team members. She maintains her ASE P2 certification and encourages her employees to get certified, but she doesn’t push too hard, “because they’re all really good at what they do.” In general, she tries not to be the manager who pushes too hard. “It’s kind of like raising a kid,” Balk explains. “Sometimes you have to let a person fail a little bit on their first go-round. If a mistake happens, it can be a good thing because it’s a learning opportunity. Let’s learn from that mistake.” For Balk, the awards and recognition have been gratifying, especially when she thinks back to that former manager who didn’t see a place for women on the parts counter. (She’s the type of person who works twice as hard when someone tells her she can’t do something.) Still, Balk gets just as much satisfaction from seeing her entire team excelling. “It’s satisfying when you see all the numbers at the end of the month,” she says. “There are a lot of ups to being a manager. You get recognition, but recognition also comes with a great team. That’s why I always say it’s not all me. We have a great team.” The post Meet Amanda Balk, 2022 Counter Professional Of The Year appeared first on Counterman Magazine. View the full article

O’Reilly Automotive reported third-quarter sales of $3.8 billion, a 9% year-over-year increase. Comparable-store sales rose 7.6%. On a three-year stack, comparable-store sales are up 31.2%, according to the company. “Our team’s relentless focus on providing excellent service to our customers drove the robust sales strength in the quarter,” O’Reilly President and CEO Greg Johnson said in a news release. “Team O’Reilly once again delivered double-digit growth in our professional business for the quarter, while also driving low single-digit DIY sales growth. Our team’s outstanding top-line performance, coupled with a steadfast commitment to expense control, resulted in a 14% increase in third-quarter diluted earnings per share to $9.17, which represents a three-year compounded annual growth rate of 22%. “I would like to take this opportunity to thank each of our over 84,000 team members for their continued hard work and unwavering commitment to providing unsurpassed levels of customer service – your dedication to our business and our customers remains the key to O’Reilly’s ongoing success.” As of the end of the third quarter on Sept. 30, O’Reilly has opened 154 net new stores across 38 U.S. states and Mexico, and the company is on track to reach its goal of approximately 180 net new store openings in 2022, according to Johnson. “Our team of highly trained and technically proficient professional parts people continues to drive strong new store performance, and we remain very confident in our ability to profitably grow in both existing and new market areas,” Johnson added. “We are pleased to announce our 2023 new-store opening target of 180 to 190 net new stores, an increase over our 2022 growth, as we look forward to expanding the O’Reilly footprint and extending our long track record of profitable growth.” The post O’Reilly Q3 Sales Up 9% appeared first on Counterman Magazine. View the full article

The 2022 AWDA Aftermarket Challenge is underway and the program groups are all in, according to Bob Egan, chairman of the University of the Aftermarket Foundation. The annual campaign is supported by program groups, aftermarket suppliers, manufacturers’ representatives and other industry organizations to raise funds for scholarships and programs that strengthen the aftermarket through education. The following organizations have committed to participation in the 2022 Challenge to date. Program distribution groups Aftermarket Auto Parts AllianceAutomotive Parts AssociatesAutomotive Parts Services GroupFederated Auto PartsThe Pronto Network Aftermarket suppliers and manufacturers’ reps AIT/TrakmotiveAMS AutomotiveAP Emissions TechnologiesBoschCARDONE IndustriesCloyes Gear and ProductsDash4 Brake PartsDayco ProductsDelphi Technologies/Borg-WarnerDorman ProductsEast Penn ManufacturingElite EXTRAEnersysEpicor SoftwareFCS AutomotiveFirst Brands GroupGB RemanufacturingGlobal Parts DistributorsGrote IndustriesGSP North AmericaHirsig-Frazier CompanyHolstein PartsIAP/DuraGoISC IndustriesKYB AmericasLisle CorporationLitens AftermarketMevotechMotorcar Parts of AmericaN.A. Williams CompanyNTN Bearing Corp.Plews & EdelmannPowerstopPremium GuardSigginsStandard Motor ProductsTascoUnity AutomotiveWinhere Brake PartsZF Aftermarket “The program groups were the first to step up and support this year’s AWDA Aftermarket Challenge and many aftermarket suppliers and reps have already offered their support,” said Egan. “We thank these fine organizations and invite all industry members to support the 2022 Challenge. The future of the aftermarket depends on the next generation of automotive professionals, and that makes our mission of funding scholarships and educational programs extremely important. Together we can make a real difference.” To support the challenge, contact UAF Executive Director Jennifer Tio at [email protected]. To learn more about the University of the Aftermarket Foundation and its available scholarships, or to make a donation, visit UofA-Foundation.org. The post Program Groups All In On AWDA Aftermarket Challenge appeared first on Counterman Magazine. View the full article

Purolator Filters, a division of MANN+HUMMEL, announced that the company will be kicking off its 100-year anniversary celebration at this year’s Automotive Aftermarket Product Expo (AAPEX). In 2023, Purolator will be commemorating 100 years of “Purifying Your World.” In 1923, Ernest Sweetland developed and patented the first oil-filtration system, calling it the “Purolator,” short for the words “pure oil later.” As years went on, the company continued to evolve, manufacture and distribute filters, such as air, cabin air and fuel filters for the automotive industry. The global filtration company MANN+HUMMEL acquired Purolator Filters in 2012. Today, Purolator has more than 2,000 filtration part numbers for automotive, light-truck and heavy-duty applications, and continues to work on product innovation and design. “The company maintains and extends its position as a leader in the filtration market by producing top-quality products, offering first-class service and revolutionizing the future of filtration technology,” the company said in a news release. Most recently, Purolator has maintained these assurances with the creation of PurolatorBOSSpremium cabin air filters with Febreze Freshness. With a focus on filtering out virus aerosols, this product also blocks and controls odors, while preventing 99% of fine particles from entering a vehicle’s cabin, according to the company. “Purolator’s goal to strive for quality and innovative products began in 1923, and still continues nearly a century later,” said Daryl Benton, vice president of sales and marketing for the automotive aftermarket with MANN+HUMMEL. “We are thrilled to celebrate our 100-year milestone in 2023. Purolator has been able to maintain its role as a market leader with leading-edge technology and global manufacturing best practices. Through continued hard work and diligence, Purolator will thrive for another 100 years.” After a century of innovation, the celebration will kick off at AAPEX booth A1843. AAPEX is scheduled for Nov. 1-3 in Las Vegas. The post Purolator To Kick Off 100-Year Anniversary At AAPEX appeared first on Counterman Magazine. View the full article

Now part of the Rislone Hy-per premium performance-chemical family, Rislone Hy-per Cool Radiator Cleaner & Super Flush (p/n HFL400) is formulated to remove damaging coolant deposits that build up over time and cause engine overheating. It also neutralizes acids and helps prevent the formation of scale deposits for longer system life. Its Heavy Duty Xtreme Clean formula cleans the entire cooling system, removing solder bloom, oily residue, rust and scale. “One of the unique elements of Rislone Hy-per Cool Radiator Cleaner & Super Flush is that it includes a water pump lubricant and inhibitors that protect the water pump during cleaning,” explains Clayton Parks, vice president of strategic development for Rislone. “This helps prevent other coolant-related issues from developing due to the flushing process.” Rislone Hy-per Cool Radiator Cleaner & Super Flush is fast, easy and safe to use in all cooling systems. It removes deposits and coolant gel for a complete cleaning in about 30 minutes. Another benefit: Clean systems run cooler. Customers can use Super Flush every time coolant is changed, whether for light system flushing or heavy-duty cleaning. Rislone recommends treating systems of up to 16 quarts with one 16-ounce (473-millileter) bottle. For best results, add a bottle of Rislone Hy-per Cool Super Coolant when refilling the system to deliver optimal heat transfer performance. Like all Rislone Hy-per products, Radiator Cleaner & Super Flush is made in the U.S.A. For a limited time, get a $5 mail-in rebate with every purchase of Rislone Hy-per Cool Radiator Cleaner. Visit rislone.com/products/hy-per-cool-radiator-cleaner-super-flush/ to learn more. Check out Rislone Hy-per Cool Radiator Cleaner & Super Flush, as well as the full Rislone lineup, in booth 3616 at AAPEX, Nov. 1-3, 2022 at the Venetian Expo in Las Vegas. The post Rislone Hy-per Cool Radiator Cleaner Protects Cooling System appeared first on Counterman Magazine. View the full article

Photo caption, left to right: Bob Cushing, Advance executive vice president, professional; Jason McDonell, Advance executive vice president, merchandising, marketing and eCommerce; Ken Bush, Advance senior vice president, assortment and market availability; Kevin Muir, Sprayway vice president, automotive sales group; and Tom Greco, Advance president and CEO. Advance Auto Parts presented its 2022 Vendor of the Year awards during the company’s annual Partner Summit on Oct. 17 at the North Ridge Country Club in Raleigh, North Carolina. During the event, Advance honored numerous vendors for their partnership and performance. The retailer also announced that, thanks to the generous contributions of its vendor partners, the Advance Auto Parts Foundation will gift more than $2 million to military veteran nonprofits. The 2022 Vendor Partner of the Year award was presented to Sprayway, a leading manufacturer of aerosol products. Sprayway partnered with Advance’s supply chain team to tackle the aerosol-can shortage. Thanks to innovative sourcing methods and shifts in production, Sprayway continued to supply Advance with brake cleaner, appearance chemicals and other essential automotive products. The gift from Advance’s vendor partners via the Advance Auto Parts Foundation will benefit three nonprofits in support of military veterans. Beneficiaries include Building Homes for Heroes, which gifts mortgage-free homes to wounded service members and their families; Hire Heroes USA, which provides free job search and career support to U.S. military members, veterans and their families; and Stop Soldier Suicide, whose goal is to reduce service member and veteran suicide by providing mental health support and resources. Since 2011, Advance’s vendor partners have contributed over $17 million to support military veteran nonprofits. “Our vendor partners are essential to Advance’s success,” said Jason McDonell, Advance’s executive vice president of merchandising, marketing and eCommerce. “Our vendor partners are dedicated to providing Advance with the highest quality parts and partnering with us on strategies and solutions to get those parts to our customers with care and speed. Without them, the ability to meet the needs of our DIY and professional customers would not be possible. On behalf of Advance, we congratulate Sprayway and all our winning vendors, and we thank all our vendor partners for their generous contributions to support our veteran nonprofits.” Advance kicked off the evening by awarding its 2022 New Vendor Partner of the Year award to two suppliers. The first recipient was Test Rite Products Corp. for their help in designing and delivering packaging for the DieHard Power Tools product line. Delivering work to exact specifications and without delay, their speed and execution were key contributors to the new product line’s successful launch. Trensor LLC was named co-recipient of the New Vendor Partner of the Year award for its instrumental role in Advance’s private-label engine management brand changeover. Trensor contributed to the changeover by overcoming shifts to the execution timeline, providing funding to support competitive products and altering its shipping methods to ensure successful execution. For the second year in a row, Clarios was named Strategic Initiative Vendor Partner of the Year. Recognized for its role in the innovation of the DieHard brand, the company helped deliver a first-to-market battery designed specifically for hybrid and electric vehicles. Additionally, their partnership helped Advance’s DieHard AGM battery receive circular-economy validation from UL Solutions, the world’s first automotive battery to do so. Their collaboration and expertise have helped Advance experience record category growth while meeting an array of customer needs. Dorman was named Superior Availability Vendor Partner of the Year for providing Advance with exemplary service, availability and innovative solutions. A long-time partner of Advance operating in more than 180 product categories, Dorman’s ability to deliver new and innovative products and solutions has allowed Advance to become a leader within the professional installer market. GB Remanufacturing Inc. was named Professional Excellence Vendor Partner of the Year. A leader in the automotive aftermarket with 36 years in the industry, their team constantly works to find creative and mutually beneficial solutions. Their product expertise, excellent order fill and on-time deliveries enable Advance to drive sales growth. dentsu X was named Marketing Partner of the Year for its continued media partnership with Advance. Involved in all paid-media efforts, the firm’s creative work has led to highly successful campaigns, including the launch of Advance’s new brand voice and superfan, Ed Vance. The firm’s adaptability to changes in Advance’s media approach has allowed for valuable media efforts that meet key company goals. The post Advance Names Sprayway 2022 Vendor Partner Of The Year appeared first on Counterman Magazine. View the full article

If you were to ask a Subaru owner, they may tell you that their world is flat. No, I don’t mean that they think the earth is flat. It’s a clever euphemism for the distinctive engine design used by Subaru: the flat, or boxer engine. The boxer engine is to Subaru what the V-8 is to muscle cars. You may have seen a T-shirt or decal somewhere with the icon below. It’s an illustration of a crankshaft and pistons from a boxer engine. But there’s so much more to this automaker than its distinctive engine types. Let’s take a closer look at what makes Subaru so special, and what makes it tick as a brand. After that, we’ll look at a few common repairs so you’re prepared to help your customers find the part they need to get their vehicle back on the road again. Flat Engines vs. Boxer Engines Subaru engines are often misunderstood. People commonly refer to them as flat engines, but this isn’t the case. There’s one major difference in the construction of these two types of engines. Both flat engines and boxer engines will have cylinders on either side of a central crankshaft, but the crankshafts are different in each engine type. A flat-engine crankshaft will mount two opposing connecting rods onto a shared crank pin (Figure 1), whereas a boxer engine will mount each connecting rod onto its own separate crank pin (Figure 2). This subtle difference in construction affects the way the pistons move inside the cylinders. In a flat engine, one piston will move inward while the opposing piston moves outward. In a boxer engine, each opposed pair of pistons will move inward and outward at the same time. Boxer engines produce significantly lower vibrations when compared to other engine configurations. Since each opposing piston is moving in and out at the same rate and speed, the opposing forces are canceled out. This means that they don’t require counterbalance shafts to smooth out their operation, and the internal components don’t suffer from the same sort of wear and tear caused by vibrations. Boxer Engines Boxer engines offer a number of advantages over other engine styles. (It wouldn’t make sense for Subaru to keep installing these engines into their vehicles if that wasn’t the case.) First and foremost, the boxer engine is incredibly compact. It’s effectively a V-4, with two cylinders on each side of the central crankshaft. This means that the overall length of the engine block is only a little bit over the length of two cylinders. Boxers also are compact vertically, so they can be mounted lower in the engine bay. This pays dividends when you consider the center of gravity in the vehicle. The engine tends to be the heaviest component in the front of the vehicle. If the engine can be mounted lower in the vehicle, it lowers the center of gravity. This leads to better driving dynamics, better stability in corners and reduced understeer (Figure 3). Understeer is a phenomenon that causes the vehicle to not turn as sharply as intended. Have you ever put a 24-pack of drinks in the front of a shopping cart, then tried to turn the cart at the end of the aisle? That’s understeer. As I said earlier, boxer engines produce less vibration than other engine styles, and don’t require any additional counterbalancing to operate smoothly. And last but not least, they produce a truly distinctive exhaust note. Seriously, it’s music to the ears. Well, that may be the car enthusiast in me speaking. Now, all of these advantages aside, there are a few drawbacks. The engine assembly is rather complex, both during manufacturing and when rebuilding later on down the road. In an inline or V-style engine, you can place the crankshaft into the main bearings, torque the main bearings, then install and torque the connecting rods onto the crank pins. All of this can be done from underneath the engine with relative ease. Boxer engines use a crankcase that’s split into two pieces. You can’t access the crankshaft to torque down the connecting-rod caps once the crankcase has been put together. So, the connecting rods must be installed and torqued down onto the crank pins with the crankshaft supported outside of the engine. Then the entire rotating assembly is installed into the crankcase. Or is it? Nope! The pistons need to be installed onto the connecting rods AFTER the two halves of the crankcase have been bolted together. There are special access holes in the front and back sides of the block that allow you to slide the wrist pins into place (Figure 4). There are a few common issues in boxer engines once they start to age, but we’ll come back to those later on. Symmetrical All-Wheel Drive If there’s one other thing that Subaru is known for, it’s the all-wheel-drive system. Known as Symmetrical All-Wheel Drive (SAWD), Subaru has been perfecting the art of driving all four wheels for decades. SAWD was first introduced in 1972 as an optional part-time four-wheel-drive system on the Leone wagon. This early four-wheel-drive system was all-mechanical, and has evolved into the more electronic SAWD system that we know today (Figure 5). Modern SAWD systems work in conjunction with the vehicle dynamic control, antilock brakes and traction control for optimum handling performance and grip. Subaru has earned a reputation as one of the best vehicles to drive in snowy conditions, or offroad adventuring thanks to the superior grip and stability offered by SAWD. I’m willing to bet that you’ve seen a Subaru Outback with a suspension lift, big offroad tires and a roof rack out on the road. In fact, it’s not uncommon to see Outbacks, Foresters and Crosstreks set up for offroad adventuring out on the road today. Safety Subaru’s commitment to safety has led to years of industry-leading advancements in both passive and active systems. A precision-engineered, strong vehicle frame will provide maximum protection for passengers in the event of a collision. Subaru’s advanced airbag systems can deploy up to eight airbags, protecting the passengers from forces in all directions (Figure 6). In other vehicles, the engine and/or transmission may be pushed inside the passenger compartment during a front-end collision. But, thanks to the compact size and placement of the boxer engine, the drivetrain is pushed downward and away from the passengers in a Subaru (Figure 7). It’s clear that Subaru’s commitment to safety has paid off. A cursory glance at the IIHS website shows strong ratings for all of its current models. In fact, Subaru earned Top Safety Pick or Top Safety Pick+ ratings on the following 2022 model-year vehicles: • BRZ (Top Safety Pick+) • Crosstrek (Top Safety Pick) • Crosstrek Hybrid (Top Safety Pick+) • Impreza (Top Safety Pick) • Legacy (Top Safety Pick+) • Outback (Top Safety Pick+) • Forester (Top Safety Pick+) • Ascent (Top Safety Pick+) The only model missing from this list is the WRX. It appears that the 2022 WRX hasn’t been crash-tested at the time of this writing. Based on Subaru’s track record, I wouldn’t be surprised to see the 2022 WRX also earn its place on this list in the near future. I went back 10 years on the IIHS website and saw consistent top safety-pick ratings for the brand throughout the past decade. In addition to these strong crash-test ratings, Subaru has pioneered several advanced driver-assistance systems (ADAS) to help drivers avoid collisions whenever possible. The EyeSight system uses a series of cameras to scan the road ahead of you (Figure 8), and apply the brakes if needed to avoid or minimize a collision. Subaru’s DriverFocus system looks for signs of a distracted or drowsy driver, much like an attentive front-seat passenger might do. And of course, Subaru offers other ADAS systems for added safety and convenience including blind-spot detection, rear cross-traffic alert and reverse automatic braking just to name a few. Motorsport I’d be remiss if I didn’t mention Subaru’s strong racing heritage. Subaru has proven itself in the racing world by pitting its engineering and manufacturing skills against the competition. And of course, Subaru’s success on the racetrack has led to advancements in its road cars. If you want to get a closer look into the Subaru racing world, I highly recommend searching for a video series called “Launch Control.” This show follows the Subaru Racing Team USA (SRTUSA) season after season. You’ll see driver profiles and background, vehicle development and the challenges that come along with running a race team. Common Issues As with all things that are mass-produced, there are some common failures you should be on the lookout for. If a customer walks into your store with a question about their Subaru, you may be able to help them find exactly what they need to perform the correct repair and keep their vehicle on the road for as long as possible. Due to the design of the boxer engine, the cylinders are mounted horizontally on either side of the crankcase. This orientation means that any sediment, debris or contaminants that might be present in the cooling system will settle down inside the coolant jackets instead of elsewhere in the system. The same thing will happen with the oiling system. Over time, this can cause the head gaskets to leak, leading to oil and/or coolant consumption, leaks and abnormal smoke from the tailpipe. This is an issue that has garnered a lot of attention on social media and other channels, but it’s not a guaranteed problem with every single Subaru engine. Routine maintenance such as oil changes and coolant flushes can help to extend the life of the engine and all of its components. There are two types of head gaskets that will be found inside the boxer engine: composite and multi-layer steel (MLS). If the customer removed a composite gasket from their engine, an MLS replacement gasket can be seen as a more robust option. MLS gaskets are more wear-resistant and can offer an extended service life over composite gaskets. It’s not uncommon to see oil leaking from a high-mileage boxer engine, or any other style of engine for that matter. While not overly common, valve-cover gaskets, camshaft seals and rear main seals tend to be the most likely sources. If the engine-oil level drops between services, but there are no external leaks present, it’s time to look inward. Worn turbo seals, piston rings or a faulty PCV system can cause oil consumption. The all-wheel-drive system in Subarus can be vulnerable to unintended drivetrain movement or free play. For example, a worn pair of engine mounts could cause the drivetrain to shift from side to side while driving. This places added stress onto other components such as CV axles and bearings. If a customer is in your store asking about a replacement CV axle, try to help them figure out what caused the axle to wear out in the first place. You may be able to help them to treat the cause, not the symptom. Timing belts and water pumps are routine maintenance items on boxer engines. Replacement intervals vary based on the model and the production year; be sure to check the OE service information for specifics. We suggest selling a complete timing-belt replacement kit with the belt, water pump and all other required components to get the job done. Finally, be on the lookout for worn, cracked rubber hoses in the engine bay. Years of heat cycling will cause rubber hoses to break down, become brittle and crack. The same goes for plastic components such as radiator end tanks, reservoirs, plastic hose fittings and more. It seems to me that Subaru has found a winning formula, and the automaker continues to stay true to it. I’m excited to see what the next decade will bring for this pioneering Japanese automaker. The post A Closer Look At Subaru appeared first on Counterman Magazine. View the full article

Standard Motor Products (SMP) has introduced 365 new part numbers for October. Included in the release is new coverage for more than 107 product categories, and 110 part numbers for 2021 and 2022 model-year vehicles. SMP’s commitment to providing replacement parts for hybrid and electric vehicles through its Standard and Four Seasons brands is evident in this release. The October new-number announcement added new part numbers for the 2021 Mustang Mach-E, 2017-2011 Nissan Leaf, 2022-2010 Toyota Prius and more. The addition of more than 130 new sensors, switches, actuators and connectors also expands Standard’s powertrain-neutral coverage. The Standard ADAS program continues to grow. The October new-number announcement includes new park-assist cameras and park-assist sensors. Cruise-control distance sensors are now available for popular Ford and Lincoln trucks and SUVs, and lane-departure system cameras have been added for the 2021-2019 Ford Ranger and 2016-2015 Honda CR-V. “The 365 products added to our product line with the recent release are a welcome addition to our ever-expanding programs,” said John Herc, vice president engine of management marketing, SMP. “Once again, Standard Motor Products is proving its dedication to our loyal distribution partners and service providers, supplying them with the parts they need and the quality they trust.” The Standard turbocharger program expands with each release. This month, three new turbocharger kits add coverage for more than 1.2 million popular Ford vehicles including the 2017-2015 F-150. The program wouldn’t be complete without related parts, which include turbocharger oil lines, turbocharger outlet elbows, turbocharger coolant lines, turbocharger oil-drain tubes, turbocharger wastegate solenoids and charge-air coolers. Standard’s collision repair program continues to expand with the addition of radiator active grille shutter assemblies for the 2019-18 Ford F-150 and 2018-2015 Edge. Additionally, ride-height sensors have been added for popular vehicles such as the 2020-2015 Cadillac Escalade and Chevrolet Suburban. Power door-lock actuators, trunk-lock actuator motors, and tailgate-lock actuator motors are just a few more of the collision products also included in the release. Standard has released new transfer-case motors for more than 7 million vehicles. This growing line now covers a multitude of popular applications such as the 2022-2011 Dodge Durango, 2022-2011 Jeep Grand Cherokee and 2016-1999 Ford F-Series Super Duty. Four Seasons, SMP’s Temperature Control Division, has added 94 new part numbers to its product line, including 19 new hose assemblies covering more than 2.7 million domestic and import vehicles. Popular applications include the 2022-2017 Honda CR-V, 2020-2016 Honda Pilot, 2019-2013 Ford Explorer and 2019-2014 Ford Interceptor Utility. Also new from Four Seasons are new air door actuators, adding exclusive coverage for the 2019-2009 Toyota Corolla and 2018-2006 Toyota RAV4. Additionally, many heater valves, filter driers, condensers, evaporators, heater cores and more are part of the release, helping Four Seasons to provide technicians with the parts necessary for a complete A/C service. All new applications are listed in the catalogs found at StandardBrand.com and 4S.com, and in electronic-catalog providers. The post Standard Motor Products Launches 365 New Part Numbers appeared first on Counterman Magazine. View the full article

Performance Ride Technology (PRT) will be exhibiting its full line of shocks, struts and complete strut assemblies at AAPEX 2022. The display will include a new product line and various first-to-market applications, according to the company. Some of the product launches apply to brand-new vehicles such as the 2022 Honda CR-V and 2022 Jeep Cherokee. The new product line, PRT air shocks, is an OEM-quality replacement for air-suspension systems, “providing the luxury and comfort of a smooth ride at an affordable price,” the company said. The PRT air shocks and packaging also will be featured in the AAPEX Showcase. In addition, the company will be presenting an extensive portfolio of heavy-duty applications. The PRT heavy-duty program offers coverage of more than 4,600 OEM references with 100% gas-charged shocks for trucks, trailers, buses, commercial vehicles, cement mixers, motorhomes and more. PRT will be exhibiting in Booth A2261 at AAPEX, which is scheduled for Nov. 1-3 in Las Vegas. PRT is a brand of ADD USA group, one of the largest manufacturers of shocks, struts and complete strut assemblies in the world. “We are very excited to present the PRT air shocks and all these new applications to our clients,” said Bruno Bello, director of global category and marketing at PRT. “As an OEM supplier, we are continually investing in research and development of new products and technology, which allows us to bring the latest innovations to our clients at AAPEX.” As a global presence brand, PRT also will exhibiting at Automechanika Dubai 2022. For more information, call 770-238-1611 or visit www.prtautoparts.com. The post PRT Presenting Full Line Of Ride-Control Products At AAPEX appeared first on Counterman Magazine. View the full article

When I hear the term diesel, the first thing I always picture in my mind is an 18-wheeler. Then my thoughts drift to gleaming chrome stacks, tons of load-hauling torque and the sounds of a semi-truck. The next thing you know I’m kicking back to watch the greatest trucking movie of all time, “Convoy,” for what’s probably the 10th time. I’m sure it’s generational, because growing up, diesel engines were only popular in heavy-duty trucks. Whether the big rigs defined the persona of a diesel engine or vise-versa I’m not sure, but to me the term “diesel” always has been synonymous with power and strength. So, what’s a light diesel? It seems like a contradiction of terms to me. A light diesel in the simplest way of thinking is anything diesel-powered that resides in someone’s driveway as daily transportation, including everything from cars to pickup trucks. The true definition gets a little muddy at a certain point because the federal standards have different weight cut-offs for their light-truck classifications. Using these standards, most full-size pickup trucks are all considered light-duty, even when they’re equipped with torque-monster diesel engines. But, if it’s a dually crew-cab 1-ton, it just might make it into the heavy-duty classification. Either way, it really doesn’t matter. Parts are parts, and if they’re driving it and fixing it, they’ll look to you – the counter professional – for what they need. Diesel Drill-Down As with any subject, knowledge gives you the power to sell, so I’ll start with what’s different about a diesel. There are three things that diesels are typically known for: fuel economy; lots of power; and long life. Why does a diesel engine get better fuel economy? Diesel fuel has a higher energy density than gasoline. This means that it takes less of it to produce the same amount of power resulting from combustion. Diesel engines also have much higher compression ratios than gasoline because the fuel is ignited by the heat of compression, and higher compression ratios in general lead to increased combustion efficiency. Why do they produce more power? Although modern diesel engines have the ability to produce incredibly high horsepower numbers, the “power” normally associated with a diesel engine is actually high torque. Torque is low rpm power for pulling, and horsepower is the high rpm power for acceleration. Diesel trucks are designed for pulling, which is why torque is so important. When the air/fuel mixture burns in a gasoline engine, it burns quickly, and the force of the expanding gasses drives the piston down in the cylinder. This creates power. However, once the air/fuel mixture has burned and the piston is traveling downward, the further down it goes, the less force is exerted upon it. Diesel fuel burns slowly. When the combustion process begins, the force of the expanding gasses pushes the piston downwards, but the air/fuel mixture continues to burn as the piston travels downward, exerting continuous force on the piston until it nears the bottom of the stroke. This continuous force on the piston is why diesel engines produce so much torque. Modern electronic control of diesel-fuel systems has allowed them to precisely control fuel-injection time to maximize this effect. Do they really last longer? As long as they’re properly maintained, yes – and here’s why. Gasoline is a harsh solvent with no lubricity. It wreaks havoc on everything it comes into contact with, including the inside of the cylinders in an engine. Diesel fuel, on the other hand, has a high level of lubricity, drastically reducing cylinder wear. Another reason for increased longevity also has to do with the slower speed in which the diesel fuel burns. The combustion of gasoline is a violent process that applies incredible stresses on the rotating assembly, whereas the diesel-fuel combustion process is less violent, applying a steady, continuous downward force on the piston. Then there’s temperature. Diesel fuel ignites at a lower temperature than gasoline, so combustion temperatures, as well as exhaust temperatures, are lower. And finally, there’s construction. Because of the higher compression ratios, diesel engines are built stronger and sturdier from the block and heads to the rotating assembly, often with increased oil capacity and improved oiling systems. Sales Opportunities In recent years, there’s been turmoil and scandal related to diesel-powered vehicles, and now there’s plenty of speculation that the end of the diesel isn’t too far off. But diesel owners aren’t ready to give up – meaning parts opportunities abound. With fewer diesel vehicles available, there will be a stronger push to keep the current ones on the road. Some areas of repair – such as timing belts, water pumps and hoses – ultimately don’t differ from a gasoline vehicle. However, an area where you can capitalize is maintenance. Diesel engines can last a long time, and that longer service life extends the opportunity to sell maintenance items. Fuel Treatment An immediate area to take advantage of is fuel treatment. The fuel system is the heart of a diesel. Fuel quantity controls engine speed. There’s no ignition system, and there’s no air-volume control or throttle plates like those on a gasoline vehicle. (In case a customer decides to call you out, there are some diesels with throttle plates, but they don’t have anything to do with controlling engine speed – they only smooth out engine shutdown and increase exhaust-gas recirculation.) Diesels have complex and expensive injection pumps and injectors. Not only does diesel fuel extend cylinder life with its lubricity, but it also preserves the life of the fuel system itself. The problem is that in order to reduce air pollution, ultra-low-sulfur diesel fuel was introduced in 2006. By losing the sulfur, diesel fuel also lost the majority of its lubricity. This can be, will be and has been a big problem. Diesel-fuel treatments add back this lubricity, and while they may seem expensive to a customer, a small bottle treats many gallons, and if it’s properly measured, it ultimately only results in a minor fuel-cost increase. Cold-weather performance is another problem. Diesel fuel has always had a tendency to gel in extremely cold temperatures, and the loss of sulfur has made it worse. Diesel-fuel additives will combat this problem as well. Additives also battle cylinder deposits, and on a diesel engine these deposits soak up diesel fuel and effect fuel economy. Fuel additives should be recommended for continuous use. Filters Next on the easy-sell list is filters. Air filters fall under standard replacement guidelines that you’re used to, but fuel filters are an area to concentrate on. Contaminants can be very damaging to diesel-fuel pumps and injectors, and water accumulation in diesel fuel is a common problem. Diesel fuel often is stored for longer periods of time than gasoline, and the water accumulation is a result of condensation from temperature change. For this reason, almost every piece of heavy equipment has an individual water separator, and even many small diesel cars have water-drain valves in the bottom of their fuel filters. Generally, water accumulation isn’t a problem at larger-volume gas stations, but there’s no way of knowing for sure, so it’s better to err on the side of caution. Diesel-fuel filters should be replaced at least once a year. Performance Performance upgrades are common among diesel enthusiasts – especially intake and exhaust systems – but it can be a difficult market to get into since there are so many different options and applications. The best opportunities lie with accessories and upgrades that fit all models, such as gauges, lighting and interior accessories. Oil Changes When diesel fuel burns, it leaves behind black soot. This soot finds its way past the piston rings into the crankcase and turns the engine oil black. Even when changing the oil, there’s almost always enough residual oil in the pan and throughout the engine that the new oil is black almost immediately. The soot doesn’t harm the properties and performance of the oil, but think of it like any dirt particles: If there’s too much of it, the oil performance will degrade. It’s easy to see oil condition on the dipstick of a gasoline engine, but on a diesel there’s no way of telling. It’s critical for vehicle owners to document oil-change mileage so they don’t go over. It’s best to follow manufacturer recommendations for oil type, and it’s a good idea to recommend a high-quality oil filter. While diesel-powered cars typically have standard oil capacities, many pickup trucks have much higher capacities – sometimes 10 quarts or more. If your customer isn’t sure, take the extra step of looking it up so they don’t get home and end up short. Cleanup If your customer is doing an oil change, this is the perfect time to sell latex gloves, disposable rags and other cleaning supplies. Diesel oil will stain your hands for an entire day, and it doesn’t help the look of your garage floor either. We always should wear gloves to protect our skin during an oil change, but admittedly I don’t always do that on a gasoline vehicle. Diesel is a different story. Diesel Exhaust Fluid For the 2010 model year, the EPA mandated that diesel engines reduce the production of nitrogen oxides (NOx), which is linked to the formation of acid rain and smog. Diesel exhaust fluid (DEF) is what allowed manufacturers to meet these requirements. DEF is a solution of urea and deionized water that’s injected into the exhaust system before the catalytic converter. The chemical reaction forms ammonia, which then works in conjunction with the catalyst to convert NOx into nitrogen and water. It’s ultimately a simple solution, but diesel owners need to keep the DEF reservoirs full. If the DEF runs out, the vehicle will not start. If they’re running, they won’t quit, but often go into a low-power mode. Block Heaters Historically, diesel engines were known for difficult cold-weather starting, since the heat of compression ignites the fuel. Modern combustion-chamber design and technology have greatly improved this problem, but in the far northern regions of the United States and in Canada, diesel owners often don’t have a choice but to install a block heater. Even in areas where starting isn’t a problem, block heaters are popular in the winter since diesel engines take a long time to warm up. There are two different types of heaters. Most factory-style heaters are designed to fit directly into the engine block in place of a casting plug, which places a heating element directly into the engine coolant. This is generally the preferred method, as it’s the most effective. The second type of block heater is designed to mount flat on the bottom of an oil pan. The heat travels up through the pan and warms the engine oil. These are effective, but only given that they fit the pan properly and are out of harm’s way. Some factory applications are designed like this, but aftermarket designs are intended to be “universal,” and they don’t always work as well. Familiarize yourself with the heaters you have in stock, and what they fit, or where you can locate an application chart. Most people shopping for a block heater will know they want one – it’ll be an easy sale – but getting the correct one for the application is the hardest part. Tips for Your Customers The best advice you can give your customers is explaining the importance of diesel maintenance. A critical tip, however, involves replacement of a diesel-fuel filter. When a diesel runs out of fuel, air is drawn into the lines, and they simply won’t start until the air is bled out. Cranking the engine won’t do anything except overheat the starter. Some diesel trucks and heavy equipment are equipped with primers, such as those you may be familiar with on small engines. They’re designed to draw fuel from the tank and fill the filter and pump. Some newer vehicles have electronic primers that do this when the key is cycled on, but many diesel-powered cars don’t have either of these features. When the fuel filter is replaced, it needs to be filled with diesel fuel before connecting the lines. It often requires a small funnel, and it can take a few minutes to get it done, but it’s mandatory. Seasoned diesel owners should be familiar with fuel-filter replacement, but it never hurts to ask and make sure they are. You can save your customer a lot of trouble. The post Selling Parts For Light-Diesel Engines appeared first on Counterman Magazine. View the full article

ADVICS is expanding its line of brake rotors by adding approximately 28 million to its vehicle-in-operation (VIO) axle coverage. Each of the 67 brake rotors are certified high-carbon and fully coated, offering premium protection against rust and corrosion. “We are always excited to broaden the coverage for our customers, allowing them to service more vehicles with ultra-premium quality parts,” said Gil Pulliam, senior manager of the Aftermarket Department for ADVICS. “These certified high-carbon brake rotors provide better fade resistance, optimal performance and power, and we can’t wait for shops to start servicing customer vehicles with this incredible product.” As a member of the AISIN Group of companies, ADVICS aftermarket products are sold through AISIN World Corp. of America, located in Torrance, California. All new part numbers from the product-line expansion are currently in stock at AISIN warehouses in the United States and are available for immediate purchase. This expanded brake-rotor coverage will be one of several topics presented at the AISIN/ADVICS booth No. A4657 at AAPEX, scheduled for Nov. 1-3 in Las Vegas. In addition to brake rotors, ADVICS offers an extensive portfolio of ultra-premium brake-system components that have been designed, engineered and manufactured to work together. The current comprehensive ADVICS product offerings consist of ultra-premium disc brake pads, rotors, calipers, master cylinders, wheel cylinders, boosters and all-new DOT 3 and DOT 4 LV brake-fluid formulas. For more information about ADVICS and its advanced braking technology, visit http://advicsaftermarket.com. The post ADVICS Adds 67 Brake Rotors To Portfolio appeared first on Counterman Magazine. View the full article

Epicor will offer free, no-obligation technology consultations for automotive aftermarket suppliers, distribution businesses and vehicle service shop operators throughout AAPEX 2022, the company announced. AAPEX is scheduled for Nov. 1-3 in Las Vegas. The free sessions, available in the Epicor booths (A2238 and R9030) as well as through virtual meetings, are part of the company’s “For Thousands of Reasons, Epicor” promotion, which highlights opportunities for aftermarket businesses to achieve faster, more profitable growth. As an added incentive, Epicor also will offer daily $1,000 cash drawings for businesses that participate in consultation sessions. “There are literally thousands of reasons why aftermarket businesses of every type and size rely on Epicor to help find greater success in a fast-changing competitive environment,” said Tim Hardin, senior vice president and general manager, Global Auto, Data and Extend Services, Epicor. “No matter where businesses might be in their strategic planning cycle – and even if they’re just beginning to think about the future – our team is available to provide the guidance they might need.” Epicor technology experts will be available throughout AAPEX to help aftermarket professionals explore the benefits of the company’s latest industry solutions, including: For Suppliers Epicor Supplier Services (publish your data in the industry-wide Epicor PartExpert eCatalog)Epicor Industry Data AnalyticsEpicor Parts Network connectivityEpicor EDI For Distributors/Jobbers/Program Groups Epicor Vision distribution management solutionEpicor Eagle for the Aftermarket store management solutionEpicor Indago warehouse management solutionEpicor PartExpert eCatalogEpicor Parts Network eCommerce solutionsEpicor ListingExpert for Amazon.com, eBay Motors, and GoogleEpicor SalesProGo sales management solutionEpicor Industry Data AnalyticsEpicor Service CRM (bulk license packages)Epicor Integrated Service Estimator (bulk license packages)Epicor Security SuiteEpicor AP AutomationEpicor Advanced FinancialsEpicor Credit Card Payment Processing For Service BusinessesEpicor Integrated Service Estimator (ISE) solutionEpicor Service CRM solution (visit the Service CRM booth, R9030, near Joe’s Garage)Epicor Industry Data Analytics “As they explore any of these solutions, we encourage AAPEX attendees to ask how we’re different – how Epicor technologies can help lead to a superior outcome in terms of sales growth, business efficiency, employee satisfaction, profitability, and customer loyalty,” Hardin said. “Not only will our team members describe the advantages we offer; they’ll provide live demonstrations so prospective users can see how these solutions can make their lives easier.” Click here to sign up for a free consultation session at AAPEX or, to schedule a virtual meeting, click here. Everyone scheduling and attending a consultation will automatically be entered into the daily $1,000 cash drawings at the show. The post Epicor Announches ‘Thousands Of Reasons’ AAPEX Giveaway appeared first on Counterman Magazine. View the full article