Counterman

Electric power steering systems have gained widespread popularity in the U.S. since their introduction in 1990, primarily due to the increasing number of hybrid and electric vehicles in today’s market. Like any new(er) technology, each manufacturer has a slightly different method of achieving the same goal, in this case effortless power steering assist, and some are better suited than others for certain applications. The first (but never fully-realized in production) was an electro-hydraulic system intended for the 1989 Pontiac Fiero. When GM decided that 1988 would be the last year for the Fiero, the system was shelved for later use in its short-lived EV-1 battery electric vehicle. Electro-hydraulic power steering (EHPS) is itself a sort of hybrid, with an electric motor-driven hydraulic pump replacing the belt-driven unit common to “traditional” power steering systems, but retaining the familiar hydraulic rack and pinion assembly, the associated hoses and hard lines, and often a system-specific hydraulic fluid. Found across a wide variety of marques, EHPS remains relevant today as we find ourselves transitioning between ICE, hybrid and BEV technologies. Fully-electric power steering systems use DC motors rather than hydraulic pressure to provide the assistive force required to turn the wheels. Electric motors are long-wearing and quiet, eliminating the squeals and groans common to hydraulic systems, and the power losses associated with belt-driven accessories. These features make them an ideal choice for luxury cars as well as those quiet-running BEVs and hybrids. When compared to hydraulic systems, EPS also represents a weight reduction, adding to vehicle efficiency. Current EPS designs fall into three general categories, based upon the location of the assist motor(s). C-EPS, or “column assist” systems are commonly found in compact vehicles. The motor, sensors and other electronics are integrated into the upper steering column assembly. This location maximizes underhood space, with the bulk of the assembly hidden below the dashboard, and still allows for integration with ADAS features like self-parking, lane assist, handsfree and self-driving technologies. This system is the only one of the three EPS designs that does not attach to or integrate with the rack and pinion. With no plumbing or wiring, the C-EPS rack unit is effectively a manual steering gear. R-EPS, also known as “rack assist” systems feature assist motors integrated into or attached in parallel to the rack body. A recirculating ball gear and toothed rubber belt convert the assist motor’s rotation into a linear (side-to side) motion. Capable of high applied force, this “parallel axis” design is used primarily in light trucks, SUVs and other vehicles where extra steering effort is required. The rubber belt is a common failure point for this type of rack, but repair kits are widely available for many domestic applications, and offer substantial savings when compared to the cost of a complete steering gear. The last category is the “pinion-assist” or P-EPS system. Single-pinion designs locate a relatively large assist motor at the lower end of the steering column, and force is applied directly to the pinion gear at the input shaft. Due to space and safety considerations, many manufacturers have eliminated this system in favor of a dual-pinion setup. The input pinion gear connects to the column, but the assist motor drives a second pinion gear at the opposite end of the rack, isolating the motor from the column, and resulting in improved steering feel. Limited mostly to mid-size cars, P-EPS is not powerful enough for use in heavy vehicles and most light trucks. Vehicle electrification will continue to drive future EPS technologies, but existing ICE vehicles have already proven the advantages of these systems across multiple platforms. The progression from manual to hydraulic to electric power steering systems leaves us on the verge of the next technology, known as “steer by wire.” Just as “throttle by wire” has largely replaced the accelerator cable with a pedal position sensor, engineers are removing the physical linkage between the steering wheel and the steering gear. Steering angle sensors, torque sensors and vehicle speed sensors contribute information to the steering module, which determines the amount of assist required under different driving conditions. This data is sent to actuators in the rack unit that perform the commanded steering functions. Once the realm of science fiction, SBW can now be found in the Infiniti Q60, the Lexus RZ and the Tesla Cybertruck. The post Steering Committee: Electric Power Steering Basics appeared first on Counterman Magazine. View the full article

The high costs and demands of OEM tools and software can be a major challenge for repair shops. Autel’s Remote Expert provides an innovative, cost-effective solution, offering advanced diagnostics and repair capabilities right at your fingertips. With Autel Remote Expert, automotive technicians can connect with professionals who have access to OE tools and software, enabling complex tasks like module flashing and ECU programming remotely. Leveraging advanced multi-server networks, the service ensures technicians receive the support they need quickly—anywhere in North America. Originally available only on Autel MaxiSYS Ultra tablets, Remote Expert can now be accessed via the MaxiFlash X-Link. This standalone device combines J2534 pass-thru programming and enhanced vehicle communication capabilities, making it the perfect addition to any repair shop. Autel’s Remote Expert covers 41 vehicle brands and 11 protocols, providing access to over 100 verified experts for module programming, ADAS calibrations, and more. Simply post a job request via the MaxiFix Mobile app, and a vetted expert will assist with the process from start to finish. Ready to bring OE-level diagnostics and programming to your shop? Discover how Autel’s Remote Expert can help you complete even the most complex repairs—on your time, in your shop. This video is sponsored by Autel. The post Utilizing Autel’s Remote Expert appeared first on Counterman Magazine. View the full article

A significant shift in the evolution of engine lubricants is just a few months away. Scheduled to become the new standard on March 31, 2025, ILSAC GF-7 represents the latest evolution in gasoline-fueled passenger car motor oil specifications. GF-7 stands for the seventh generation of motor oil specifications set by the International Lubricant Specification Advisory Committee (ILSAC). This committee is a collaboration of key automotive industry players, including Ford, General Motors, Stellantis, and the Japan Automobile Manufacturers Association (JAMA). “This standard specifies the minimum performance requirements and chemical and physical properties for engine oils used in spark-ignited internal combustion engines,” said Padu Sreenivas, product manager PCMO, Lubrizol. “GF-7 will help deliver fuel economy benefits to OEMs and consumers, improved low-speed pre-ignition (LSPI) protection with the addition of aged LSPI testing, and improved piston deposit cleanliness, along with other significant performance changes.” Sreenivas says the upgrade in performance is primarily focused on fuel economy. This change is in direct response to increasing pressure to meet stringent fuel economy regulations. As vehicles become more fuel-efficient, consumers will benefit from reduced fuel costs and a lower environmental impact. GF-7 aims to support the automotive industry’s push toward meeting Corporate Average Fuel Economy (CAFE) standards, which will become stricter for model year 2026 vehicles. The inclusion of aged LSPI testing in GF-7 represents a crucial advancement. LSPI has become a significant concern with modern engines, particularly those with turbocharging and direct fuel injection. By offering better protection against LSPI, GF-7 helps safeguard engine performance and longevity. The updated standards for piston cleanliness also lead to improved engine performance and longer engine life. This means better overall engine health, which translates into cost savings and convenience for vehicle owners. The improved balance between enhanced fuel economy, piston deposit performance and LSPI protection supports consumers holding their cars longer, enhancing convenience, and reducing maintenance and operating costs. GF-7 also includes a new sulfated ash requirement (limited to 0.90%) to facilitate the adoption of Gasoline Particulate Filters (GPFs), which are essential for meeting updated emission regulations. “GF-7 is different from previous specifications not only from a performance standpoint, but also time. Previous ILSAC categories for gasoline-fueled passenger car motor oils have taken a significant number of years to develop and implement. To accelerate from the original proposal of 2028 first license to March 31, 2025, first license is an incredible feat that will enable OEMs to meet the changing requirements.” The transition does pose some challenges. Implementing the new GF-7 specifications involves complex testing and adjustments to meet the updated performance criteria. Suppliers and manufacturers must align their products with these new standards, which may require substantial investment and changes in production processes. Sreenivas says Lubrizol has invested considerable resources to ensure a smooth shift to the new standard by the March 31, 2025, licensing date. As the transition approaches, stakeholders across the supply chain will need to navigate the challenges and opportunities presented by this new standard. The post The Transition to ILSAC GF-7 Lubricant appeared first on Counterman Magazine. View the full article

Hybrid vehicles place greater stress on belts and tensioners due to their dual-mode systems. Specialized hybrid tensioners are engineered to handle varying torque demands and ensure optimal belt performance during rapid transitions between electric and gasoline modes, reducing wear and improving efficiency. This video is sponsored by Litens Aftermarket. The post Understanding Why Hybrid Vehicles Need Specialized Tensioners appeared first on Counterman Magazine. View the full article

The terms manual, standard or stick shift all refer to the same exact thing: a type of transmission that requires the driver to select and change the gears. Even though there are few new cars today that require this input from the driver, it is preferred by many, and there are still many of them on the road. Automatic transmissions are in the majority of all new vehicles, however a manual transmission has some advantages in efficiency and performance, and during the last 20 years, even if a car outwardly appears as if it’s an “automatic,” it might actually be a dual clutch transmission, or DCT for short. A DCT is basically an automated manual transmission. As the name suggests, it has two clutches. The traditional manual transmission that we’ve known for years has one clutch that you engage or disengage by using the clutch pedal to the left of the brake pedal, and you also use a manual shifter to select the gears. They also have one input shaft, which is splined to a clutch disc, that transfers power from the engine into the transmission. A DCT has two clutches, but also two input shafts, each one splined to its own clutch, and that’s the key in how they work. The clutches and the shifter in a DCT are controlled by a combination of electronics and hydraulics, so no clutch pedal or input from the driver is needed. It’s all done by a computer. What does this mean to you as a counter-professional? DCT clutches are often clutch packs, and while theoretically share the same functional aspects, they generally differ from the clutches of a traditional manual transmission. These traditional manual transmissions are popular among enthusiasts and their clutches are still a common service item, so let’s take a look at how they work. There are three main components involved, the flywheel, friction disc and pressure plate. The flywheel is bolted to the crankshaft and has a machined surface for contact with the friction disc. The pressure plate, which is an assembly made up of the clutch cover, pressure plate and diaphragm spring, bolts to the flywheel, so the flywheel and pressure plate are always moving at engine speed. The friction disc is sandwiched in between the two and it’s the friction disc that is splined to the input shaft of the transmission. When the clutch is engaged, the diaphragm spring applies force to the pressure plate to tightly grip the friction disc between it and the flywheel, so the power of the engine flows into the transmission. When the clutch is disengaged, a throw-out bearing pushes on the center of the diaphragm spring, causing it to pull the pressure plate away from the friction disc, letting it slip freely so no power flows into the transmission. The throw-out bearing is located on the end of the clutch fork, a lever that transfers the motion from the control side of the clutch system, which can be linkage, cable or hydraulically operated. Due to the advantage of smooth operation and low maintenance, hydraulic clutch control systems are the most popular today, utilizing a master cylinder at the clutch pedal and slave cylinder at the clutch fork. Some systems eliminate the clutch fork, integrating the throw-out bearing onto the end of the slave cylinder. When a customer is replacing a clutch, the most important aspect of the service is that they get a complete kit with a new friction disc, pressure plate and throwout bearing. Flywheels can often be resurfaced, and they should be resurfaced or replaced. Reusing a flywheel can cause immediate damage to a new disc and at minimum shorten the life of the clutch. Depending on the design of the transmission, there may be a pilot bearing or bushing located in the end of the crankshaft which supports the input shaft of the transmission. Be sure this is replaced at the same time, and it’s also a good time to replace the flywheel and pressure plate bolts, as well as inspect and replace any worn clutch control components. The post Manual Transmission Clutches appeared first on Counterman Magazine. View the full article

The terms manual, standard or stick shift all refer to the same exact thing: a type of transmission that requires the driver to select and change the gears. Even though there are few new cars today that require this input from the driver, it is preferred by many, and there are still many of them on the road. Automatic transmissions are in the majority of all new vehicles, however a manual transmission has some advantages in efficiency and performance, and during the last 20 years, even if a car outwardly appears as if it’s an “automatic,” it might actually be a dual clutch transmission, or DCT for short. A DCT is basically an automated manual transmission. As the name suggests, it has two clutches. The traditional manual transmission that we’ve known for years has one clutch that you engage or disengage by using the clutch pedal to the left of the brake pedal, and you also use a manual shifter to select the gears. They also have one input shaft, which is splined to a clutch disc, that transfers power from the engine into the transmission. A DCT has two clutches, but also two input shafts, each one splined to its own clutch, and that’s the key in how they work. The clutches and the shifter in a DCT are controlled by a combination of electronics and hydraulics, so no clutch pedal or input from the driver is needed. It’s all done by a computer. What does this mean to you as a counter-professional? DCT clutches are often clutch packs, and while theoretically share the same functional aspects, they generally differ from the clutches of a traditional manual transmission. These traditional manual transmissions are popular among enthusiasts and their clutches are still a common service item, so let’s take a look at how they work. There are three main components involved, the flywheel, friction disc and pressure plate. The flywheel is bolted to the crankshaft and has a machined surface for contact with the friction disc. The pressure plate, which is an assembly made up of the clutch cover, pressure plate and diaphragm spring, bolts to the flywheel, so the flywheel and pressure plate are always moving at engine speed. The friction disc is sandwiched in between the two and it’s the friction disc that is splined to the input shaft of the transmission. When the clutch is engaged, the diaphragm spring applies force to the pressure plate to tightly grip the friction disc between it and the flywheel, so the power of the engine flows into the transmission. When the clutch is disengaged, a throw-out bearing pushes on the center of the diaphragm spring, causing it to pull the pressure plate away from the friction disc, letting it slip freely so no power flows into the transmission. The throw-out bearing is located on the end of the clutch fork, a lever that transfers the motion from the control side of the clutch system, which can be linkage, cable or hydraulically operated. Due to the advantage of smooth operation and low maintenance, hydraulic clutch control systems are the most popular today, utilizing a master cylinder at the clutch pedal and slave cylinder at the clutch fork. Some systems eliminate the clutch fork, integrating the throw-out bearing onto the end of the slave cylinder. When a customer is replacing a clutch, the most important aspect of the service is that they get a complete kit with a new friction disc, pressure plate and throwout bearing. Flywheels can often be resurfaced, and they should be resurfaced or replaced. Reusing a flywheel can cause immediate damage to a new disc and at minimum shorten the life of the clutch. Depending on the design of the transmission, there may be a pilot bearing or bushing located in the end of the crankshaft which supports the input shaft of the transmission. Be sure this is replaced at the same time, and it’s also a good time to replace the flywheel and pressure plate bolts, as well as inspect and replace any worn clutch control components. The post Manual Transmission Clutches appeared first on Counterman Magazine. View the full article

You can get pretty much anything delivered if you want it badly enough. In the parts business, we’ve been doing it for decades, but delivery on demand has crept its way back into grocery and prepared foods, hardware, and many other industries. It’s not a new concept, only more efficient and widespread than it was at the turn of the 20th century, and even the 21st! Instacart and other grocery services may seem like a modern marvel, but most grocery stores during the first half of the 20th century offered delivery, as did the local pharmacy, dairy, and a host of other businesses. The rise of suburbia (and the supermarket) after WWII threw a curveball into that business model as people became more mobile and spread out from urban centers. Pizza delivery, especially the Domino’s “30 minutes or less” guarantee, has had a drastic effect on our own delivery operations. For traffic safety reasons, Domino’s no longer guarantees half-hour delivery, but the effectiveness of their advertising campaign still resonates with the public some 30 years later. At the parts counter, as well as with food delivery services like Doordash and GrubHub, there’s still an unspoken expectation that our items will be arriving at fixed intervals after the order is placed. Fortunately, we don’t deal in perishable merchandise, so a delayed delivery doesn’t ruin the product. That doesn’t stop the phone from ringing off the hook with the dreaded “where’s my stuff?” calls, so we still need to keep up our pace to serve our commercial clientele. As soon as the call ends, or the online order is sent, we are “on the clock,” even if it is only the customer’s internal clock. Auto parts deliveries generally fall into two categories; “hot shot” and “routed.” Dispatching these orders and staffing a delivery team depends greatly on your market, geography, and each customer’s expectations. If you recall the fable of the tortoise and the hare, the moral of the story was that “slow and steady wins the race.” Routed deliveries are the tortoise, quietly making steady progress in a direct path that ultimately got him to the finish line. The post office, UPS and Amazon all successfully make use of delivery routes. You can generally count on regular deliveries from each of these providers within a specific daily window, and most recipients are content to schedule work around these time slots. Stock orders, parts ordered in advance of a scheduled appointment, and customers at the edge of our service areas are prime candidates for route delivery. For emergency orders, vehicles tying up a lift, and those instances where we have to correct previous cataloguing, picking or delivery mistakes, we must rely on the hot shot delivery. The hare in our fable is a “hot shot” in many ways, sprinting here and there at a frenetic pace, expending considerable energy and even showing off a little for the crowd. Hot shot deliveries showcase our store’s commitment to serving our customer’s needs, but it can be physically, emotionally and financially draining. No wonder the hare decided to catch a quick nap! It’s easy to get caught up in the moment when it comes to hot shot delivery. If a “top 20” customer asks (or demands) us to drop everything and run, the first instinct for many is to dispatch the part with the first available delivery driver. This can quickly spiral into a shortage of available drivers (or even counter staff) as they scatter to the four winds, each with a single item or order. The problem is only compounded when multiple drivers are dispatched to the same general area, or, in some cases, the same customer! We need to coordinate the chaos to give our customers the best service possible. For those stores with a dedicated outside salesperson, their daily or weekly sales routes are an established roadmap that can be used as a template for routed delivery. While a salesperson might spend all day maintaining relationships and making sales along a particular route, delivery personnel need only a fraction of that time to cover the same mileage and drop off the requested parts and supplies. Scheduled delivery twice or even three times a day is a real possibility in many markets, with a minimum of vehicles and drivers on the road at any given time. We can also maximize the profitability of route delivery by calling customers along the intended route ahead of time to identify any “last minute” needs before the driver even starts their engine. Driver scheduling and dispatch requires a balance of “speedy” and “steady” to coordinate the chaos inherent in a successful store operation. Everyone admires the speed and agility of the running rabbit, but sometimes we also need a herd of turtles to get the job done. Knowing how to use both types of delivery effectively maximizes productivity and profits! The post Dynamic Delivery: Coordinated Chaos appeared first on Counterman Magazine. View the full article

You can get pretty much anything delivered if you want it badly enough. In the parts business, we’ve been doing it for decades, but delivery on demand has crept its way back into grocery and prepared foods, hardware, and many other industries. It’s not a new concept, only more efficient and widespread than it was at the turn of the 20th century, and even the 21st! Instacart and other grocery services may seem like a modern marvel, but most grocery stores during the first half of the 20th century offered delivery, as did the local pharmacy, dairy, and a host of other businesses. The rise of suburbia (and the supermarket) after WWII threw a curveball into that business model as people became more mobile and spread out from urban centers. Pizza delivery, especially the Domino’s “30 minutes or less” guarantee, has had a drastic effect on our own delivery operations. For traffic safety reasons, Domino’s no longer guarantees half-hour delivery, but the effectiveness of their advertising campaign still resonates with the public some 30 years later. At the parts counter, as well as with food delivery services like Doordash and GrubHub, there’s still an unspoken expectation that our items will be arriving at fixed intervals after the order is placed. Fortunately, we don’t deal in perishable merchandise, so a delayed delivery doesn’t ruin the product. That doesn’t stop the phone from ringing off the hook with the dreaded “where’s my stuff?” calls, so we still need to keep up our pace to serve our commercial clientele. As soon as the call ends, or the online order is sent, we are “on the clock,” even if it is only the customer’s internal clock. Auto parts deliveries generally fall into two categories; “hot shot” and “routed.” Dispatching these orders and staffing a delivery team depends greatly on your market, geography, and each customer’s expectations. If you recall the fable of the tortoise and the hare, the moral of the story was that “slow and steady wins the race.” Routed deliveries are the tortoise, quietly making steady progress in a direct path that ultimately got him to the finish line. The post office, UPS and Amazon all successfully make use of delivery routes. You can generally count on regular deliveries from each of these providers within a specific daily window, and most recipients are content to schedule work around these time slots. Stock orders, parts ordered in advance of a scheduled appointment, and customers at the edge of our service areas are prime candidates for route delivery. For emergency orders, vehicles tying up a lift, and those instances where we have to correct previous cataloguing, picking or delivery mistakes, we must rely on the hot shot delivery. The hare in our fable is a “hot shot” in many ways, sprinting here and there at a frenetic pace, expending considerable energy and even showing off a little for the crowd. Hot shot deliveries showcase our store’s commitment to serving our customer’s needs, but it can be physically, emotionally and financially draining. No wonder the hare decided to catch a quick nap! It’s easy to get caught up in the moment when it comes to hot shot delivery. If a “top 20” customer asks (or demands) us to drop everything and run, the first instinct for many is to dispatch the part with the first available delivery driver. This can quickly spiral into a shortage of available drivers (or even counter staff) as they scatter to the four winds, each with a single item or order. The problem is only compounded when multiple drivers are dispatched to the same general area, or, in some cases, the same customer! We need to coordinate the chaos to give our customers the best service possible. For those stores with a dedicated outside salesperson, their daily or weekly sales routes are an established roadmap that can be used as a template for routed delivery. While a salesperson might spend all day maintaining relationships and making sales along a particular route, delivery personnel need only a fraction of that time to cover the same mileage and drop off the requested parts and supplies. Scheduled delivery twice or even three times a day is a real possibility in many markets, with a minimum of vehicles and drivers on the road at any given time. We can also maximize the profitability of route delivery by calling customers along the intended route ahead of time to identify any “last minute” needs before the driver even starts their engine. Driver scheduling and dispatch requires a balance of “speedy” and “steady” to coordinate the chaos inherent in a successful store operation. Everyone admires the speed and agility of the running rabbit, but sometimes we also need a herd of turtles to get the job done. Knowing how to use both types of delivery effectively maximizes productivity and profits! The post Dynamic Delivery: Coordinated Chaos appeared first on Counterman Magazine. View the full article

Every year the Counterman PARTS survey tells us important information about which brands you, the counter professional, recommend and why. We will use the data from this survey to develop content for Counterman that will help you do your job. The survey should take about 10 minutes. If you can’t finish it at once, your work is saved, and if you follow the link back to the survey, you will be taken to where you left off. Your answers will be completely anonymous, and responses will only be reported in the aggregate. At the end of the survey, you can enter for a chance to win a $150 gift card, or one of twenty $25 gift cards, which you can choose from a variety of retailers. Any questions? Contact Babcox Media’s Audience Insights Analyst David Ramos at [email protected] Click here to take the survey. The post Take Counterman PARTS Survey for Chance to Win $150 Gift Card appeared first on Counterman Magazine. View the full article

DMA Industries announced the expansion of its SenSen brand with 47 new vehicle applications. This coverage increases SenSen’s total Vehicle In Operation (VIO) coverage by over 8.3 million. DMA said the update includes a 4-corner coverage installation video for the Tesla Model 3, available now on the SenSen YouTube channel. The video offers step-by-step guidance for DIY enthusiasts and professionals, to help them install SenSen’s Speedy Strut CSAs and rear shocks. “We’re excited to bring this significant coverage expansion to the market,” said Jamie Barnes, Director of Traditional Channel Sales at DMA. “With the addition of new vehicle applications, including the Tesla Model 3, and our 4-corner install video, we’re committed to providing high-quality support to an even larger audience.” The expanded coverage includes the following vehicles: 2018-2023 Tesla Model 3 AWD Long Range 2013-2018 Toyota Avalon Limited 2012-2014 Subaru Impreza Hatchback 2016-2021 Honda Pilot AWD 2014-2020 Mitsubishi Outlander 2010-2016 Mercedes-Benz E350 Sedan AWD The post DMA Industries Expands SenSen Product Line appeared first on Counterman Magazine. View the full article

Northwood University announced its upcoming Automotive Summit, which will bring together automotive industry leaders and experts for a one-day event featuring insightful discussions and networking opportunities on Oct. 3 in Midland, Michigan. Organized by the Center for Automotive & Mobility Studies (CAMS) at Northwood University, the CAMS Industry Summit will cover a range of key topics facing the automotive industry today, including retail trends, dealer relations, F&I, compliance and regulations, and the state of the automotive aftermarket sector. “The CAMS industry Summit is a unique opportunity for industry professionals and future leaders to come together and explore the dynamics shaping the automotive landscape,” said Dr. Matthew Bennett, vice president of strategic alliances and CAMS. “Northwood University is committed to fostering meaningful dialogue that drives innovation and growth in this critical sector.” The CAMS Industry Summit will kick off at 8 a.m. Oct. 3 with networking and coffee, followed by a series of sessions featuring prominent industry figures, Northwood University said, including: -Shannon Robertson, executive vice president, Association of Finance & Insurance Professionals (AFIP) -Jeff Beals, senior vice president, professional services, CDK Global -Brian Benstock, general manager and vice president, Paragon Honda & Acura -Mike Cavanaugh, regional vice president, Lithia and Driveway -Rebecca Chernek, vice president, strategic client relations, Agora Data -Eric Flow, president of management services, Flow Automotive Companies -Adam Genei, owner, Mobsteel/Detroit Steel Wheel Co. -Don Hall, owner, Don Hall Automotive Group, and president/CEO of the Virginia Automobile Dealers Association (VADA) –Grace Huang, president, inventory solutions, Cox Automotive -Ted Hughes, Aftermarket Warehouse Distributors (AWDA) executive director, and senior director of community engagement for the Auto Care Association -Ted Ings, founder, Ted Ings’ Fixed Ops Roundtable -David Jett, senior vice president, Stephens Inc. -Tom Kline, founder, Better Vantage Point -Bob Kron, president and chief operating officer for The Rydell Company, and -Shawn Leibold, director of industry relations, Reynolds and Reynolds Summit attendees will gain insights from panel discussions on various subjects, including “Current Trends in Automotive Retail,” “F&I, Compliance & Regulations,” “Current Trends in Automotive Aftermarket,” and “Dealer Relationships & The Customer Experience.” The post Northwood University Details Upcoming Automotive Summit appeared first on Counterman Magazine. View the full article

New research by the Specialty Equipment Market Association (SEMA) is shedding light on the latest trends and developments in vehicle lifecycles and providing new insights for those who provide parts for accessorizing and modifying the more than 289 million vehicles in the US. Findings in the new SEMA Vehicle Lifecycles Report include: Vehicles are staying on the road longer, a continuing trend. The average U.S. vehicle age is now at 12.6 years, its highest number in over a decade. Passenger cars are now an average of 14 years old (up from 13.6), while light trucks rose slightly to 11.9, from 11.8. Used-car market ticks downward but remains historically high. The average listing price of a used vehicle in the U.S. is $25,251, as of July 2024. Car values have fallen faster than that of light trucks, with the sharpest decrease in overall vehicle value found in EVs (-11%). Stabilization of new vehicle prices offset by continued climb of interest rates. The average new vehicle price sits at $48,644, down slightly from the year prior, and halting a dramatic climb that began in the beginning of 2021. However, interest rates for new and used vehicles continue to hound buyers, remaining significantly higher than those offered in 2021-2022, regardless of loan-term length. Automakers are producing fewer entry-level vehicles. While new vehicle inventory in 2024 has reached a three-and-a-half-year high, small cars and other entry-level vehicles (those priced below $20,000) make up just 0.7% of the market, compared with 7% five years ago. This lack of affordability has a profound impact on younger people, who are historically more price-sensitive than older drivers. Two decades of increasingly dependable vehicles. Since 2003, vehicles have exhibited fewer problems, highlighting a growing reliability that is a boon to consumers. However, recent years have yielded an increase in vehicle issues tied to new technology-based automotive features, including driving assistance and infotainment systems — a trend that could impact future dependability. The nation’s fleet of vehicles is growing. The past year saw the net addition of 3 million more vehicles to the roads, with crossovers (72.7 million) closing the gap with passenger cars (89.2 million) as the dominant segment of the entire fleet. However, compared to 10 years ago, vehicle registrations skew more heavily toward light trucks than cars. The specialty-equipment aftermarket continues to grow — and is expected to keep growing. Specialty equipment retail sales in 2023 surpassed $52.3 billion and are forecasted to grow to more than $57 billion by 2026. The research also reveals trends across four categories of vehicles (Classic, Aged, Core and Modern), highlighting age, popularity, usage and consumer spending habits. For accessorizing, pickups and muscle cars are the top choice for enthusiasts. Meanwhile, vehicles in the Aged category are driving spending for performance products, as a way to refresh their older vehicle. Aftermarket product spending for Modern and Core vehicles was primarily (59% and 54%) on accessory and appearance products, while 43% of spending on Classic vehicles was for performance products. The post SEMA Releases New Research on Vehicle Lifecycle Trends appeared first on Counterman Magazine. View the full article

Autel announced it has released Guided ADAS. This application enables Autel Calibration system owners to use their frame, targets and expedited setup, with OE software accessed in-house or via the Autel Remote Expert platform, to calibrate vehicles not yet covered by Autel tablet ADAS calibration software, according to Autel. “We are always playing catchup when it comes to coverage. That is just the reality of being an aftermarket software developer. Yet, technicians, especially those working in collision, need to calibrate new or newer vehicles. With Guided ADAS, Autel users can take advantage of all the benefits of their calibration systems—ease of use and efficiency—step-by-step instructions, optical positioning, unlevel floor compensation, and validated documentation, along with our quality targets, patterns, and calibrators—and use OE calibration software to complete the task,” said Stewart Peregrine, senior executive of ADAS sales at Autel. Guided ADAS, which is compatible with all of the Autel calibration systems: the Standard, MA600, IA800, IA900, or the new IA700 frames, allows shops to use their own OE subscriptions and tools or contract with a Remote Expert with OE software subscriptions for the setup specifications and to initiate ADAS calibration on new vehicles, according to Autel. There are three calibration scenarios available in the application The first allows the in-house or Remote Expert technician who has referenced the OE calibration data and has determined that the vehicle uses the same procedures and targets as a previous model year to retrieve the detailed setup instructions, including target type from the Autel calibration database. Autel offers calibration coverage for more than 40 brands and hundreds of models and model year vehicles sold in North America. The second application allows technicians to input and save the specifications for completely new or existing vehicles with new-to-the-model ADAS components that lack historical parameter data. The third scenario allows technicians to use the Autel patterns, targets, and calibrators identified by the OE as acceptable for calibrating the identified vehicle. The technician would then determine the position identification method, i.e., radar location, front camera, or front of the vehicle, then input the distance and height of the target to meet the OE’s vehicle placement requirements. Next, the user selects “Start Placement.” The system will display placement instructions for MA600 or Standard frame system users or activate the optical positioning cameras and guide the user to place the target and frame at the correct distance, offset, and angle to the vehicle when the IA700, IA800, and IA900 frames are used. Remote Expert Platform The Autel Remote Expert platform enables technicians to contract with an experienced technician with OE tools or subscriptions to complete the calibration if needed. Remote Experts are also available for modular flashing, new ECU programming, and OE tasks currently not supported by Autel software. Released on the Autel MaxiSYS Ultra series of tablets over two years ago, the Remote Expert platform has seen incredible growth, averaging more than 4,000 monthly orders. “Remote Expert is like a virtual lifeline from the technician to an Expert. Whatever the challenge, from a tricky diagnosis to module programming, a technician can use the platform to reach out to an Expert. ADAS calibration assistance has quickly grown in need. With the development of Guided ADAS, we foresee even greater growth,” Autel’s Director of Technical Operations, Maurice Miller, said of the platform. The post Autel Releases Guided ADAS Application appeared first on Counterman Magazine. View the full article

Auto Value and Bumper to Bumper, in collaboration with the University of the Aftermarket Foundation, announced a new round of 25 scholarship winners for the 2024 scholarship season. Recipients are selected from a competitive pool of student applicants from across North America with goals of completing their secondary education. This year’s scholarship recipients, and their respective warehouse distributor include: Sarah Crecelius, Rio Vista, Texas: 4M Parts Warehouse Madison Gray-Pirsak, Regina, Saskatchewan; Auto Electric Carter Thomas, Tisdale, Saskatchewan; Auto Electric Zachary Burg, Saint Cloud, Minnesota; Automotive Parts Headquarters Ryan Hiebner, Henderson, Nebraska; Automotive Parts Headquarters Cohen Palmer, Bison, South Dakota; Automotive Parts Headquarters Joshua Tangen, Roseau, Minnesota, Automotive Parts Headquarters Yiannis Logothetis, Lake Mills, Wisconsin; Auto-Wares Group of Companies Oscar Reyes, North Chicago, Illinois; Auto-Wares Group of Companies Jarod Wright, Manistee, Michigan; Auto-Wares Group of Companies Joseph Rakowski, Southampton, Pennsylvania; Eastern Automotive Katelynn Baker, Lowville, New York; Hahn Automotive William Baxter, Honeoye Falls, New York; Hahn Automotive Lindzy Dolder, Lizton, Indiana; Hahn Automotive Frankie Giocastro, Oceanport, New Jersey; Hahn Automotive Matthew Keplar, Norfolk, Virginia; Hahn Automotive Alexandra Skidmore, Starrucca, Pennsylvania; Hahn Automotive Sean Vazquez, Granada, Colorado; Jobbers Automotive Madison Long, Greenfield, Iowa; Merrill Co. Brock Tiernan, Woodward, Iowa; Merrill Co. Zackery Beshears, Greenwood, Arkansas; Parts Warehouse Inc. William Crews, Maumelle, Arkansas, Parts Warehouse Inc. Madeline Ezell, Hopkinsville, Kentucky, Parts Warehouse Inc. Maddox Lapp, Many, Louisiana; Parts Warehouse Inc. David Reed, Dover, Arkansas; Parts Warehouse Inc. “2024 was yet another outstanding year, with a pool of highly qualified and competitive applicants for these scholarships. It brings our team so much excitement to see students thrive and pursue a higher education. The Alliance team looks forward to supporting the University of the Aftermarket Foundation every year with their scholarship program,” said Laurel Lopez, marketing & events coordinator for Aftermarket Auto Parts Alliance, Inc, program headquarters for Auto Value and Bumper to Bumper. “Congratulations to all our Auto Value and Bumper to Bumper Scholarship Recipients! We are proud and excited to see what the future holds for you.” All affiliated Auto Value and Bumper to Bumper candidates completed a comprehensive application that included essay prompts, short answers, letters of recommendation, transcripts, and more. An industry panel of judges reviewed and ranked the applicants based on their merits following established guidelines along with oversight and administration from the University of the Aftermarket Foundation. Candidates were also required to verify they were employees or children of employees at an Auto Value, Bumper to Bumper, or Confidence Plus location. Since the Alliance scholarship program was developed in 2001, it has awarded almost $600,000 in scholarships to deserving students. The annual program encourages continuing education within the membership and supports the next workforce generation in achieving their educational goals. The post Auto Value and Bumper to Bumper Award $25,000 in Scholarships appeared first on Counterman Magazine. View the full article

TI Automotive Aftermarket has launched the new BKS1002 fuel pump kit. This new model is engineered specifically for high-pressure, in-tank applications and is the highest flowing fuel pump in the TI Automotive catalog, according to the company. The BKS1002 fuel pump kit will feature: High-pressure, high-flow E5LM brushless screw pump 3’ long wire harness for tank mounting High-performance inlet filter Support of 1,000+ horsepower “The BKS1002 further expands our line of fuel pump kits with another high-pressure, high-performance technology, but adds additional flexibility for enthusiasts,” said Brian Altenberger, aftermarket business director, TI Automotive. “There has been a significant demand in the market for the option to purchase a standalone pump and the BKS1002 now provides that option.” TI Automotive Aftermarket said its BKS1002 must be driven with a sensorless 6-step commutation method or other suitable methods such as Sinusoidal or Field Oriented Control (FOC). The BKS1002 pump, filter and wire harness are all components from the BKS1001, but without the controller. The BKS1001 will remain available, however customers who already utilize a controller may now opt to purchase a kit without one, offering additional build flexibility. The post TI Automotive Aftermarket Launches Brushless Fuel Pump Kit appeared first on Counterman Magazine. View the full article

Standard Motor Products, Inc. announced the continued expansion of its Ignition Coil program. Standard and Blue Streak offer more than 700 Coils, with new numbers added each month. Blue Streak by Standard Ignition Coils are available in multi-packs for a complete coil service, the company said. In a news release announcing the program expansion, Standard explained that it evaluates the original part, identifies the OE issues, and corrects those problems to deliver improved reliability. For instance, ignition coils on the Ford 4.6L engine generate too much heat, leading to premature failure. To solve this issue, Blue Streak by Standard FD503 Ignition Coils were redesigned with two additional bobbin segments to better distribute the energy, resulting in less heat and a longer service life. Many popular OE coils use a two-piece design requiring an O-ring that breaks down over time, allowing moisture to enter the coil and cause failure. Standard said it created a sealed, one-piece design that doesn’t require an O-ring, eliminating the risk of moisture intrusion. Recently released Standard Coils introduce coverage for the 2023-21 Ford F-150, 2023-20 Subaru Legacy and Outback, and 2022-19 Mercedes-Benz cars and SUVs. Additional new coverage includes popular vehicles like the 2024-22 Volkswagen Jetta and Taos, 2024-23 Ford Super Duty trucks, and the 2020-15 Alfa Romeo 4C. Currently, 15 Blue Streak Ignition Coil Multipacks are available for popular vehicles, with additional applications in development. “Our Ignition Coil program is the most comprehensive in the industry,” said John Herc, vice president of vehicle control marketing at SMP. “We’re dedicated to continuously expanding our coverage with coils of the highest quality and best performance to meet the demands of professional technicians.” All new Standard and Blue Streak Ignition components are listed in the catalog found at StandardBrand.com, and in electronic catalog providers. The post Standard Motor Products Expands Ignition Program appeared first on Counterman Magazine. View the full article

NexaMotion Group announced an expansion in Canada with an enhanced offering for its Transtar location in Mississauga, Ontario. The expanded product line became available the first week of September. NMG began executing massive expansion plans in 2023 through acquisitions, new product lines for existing Transtar locations and opening stores in additional markets. Mississauga marks the first expanded location for the company in Canada and the eighth expansion for NexaMotion Group in 2024. NMG said Transtar has been a trusted partner in Ontario, offering transmission and driveline parts to automotive repair shops for over 50 years. In the expanded Mississauga location, the company said customers will have access to the industry’s top brands, with over 60,000 new parts being added to inventory and ready to serve current and new partners. Customers will have access to both general repair and transmission parts via the company’s Transend platform. “NexaMotion plans to grow and serve new markets with expanded product lines,” said Neil Sethi, CEO of NexaMotion Group. “Our plans to integrate general repair and transmission parts into one location are working really well for our customers. NMG is strategically positioning itself in the automotive aftermarket industry, consistently embracing new opportunities and customer partnerships.” The post NexaMotion Expands Product Lines at Transtar Location in Canada appeared first on Counterman Magazine. View the full article

Pirelli revealed that its Elect tires have obtained over 500 homologations since its launch in 2019. According to Pirelli, these tires include technologies that enhance the specificities of electric and plug-in hybrid cars. Pirelli said Elect tires can extend range by up to 30 miles due to low rolling resistance, which results in a savings of up to $160 per year on charging costs. Thanks to the compounds used to make Pirelli Elect, the tires also offer increased grip, to manage the high torque of electric motors and reinforced structures to cope with the load of EVs, according to the manufacturer. “The number of homologations obtained from major manufacturers confirms the validity of the path we have chosen to follow, which is to offer technology that can be adapted to the vehicle, to the tire, and to seasonality,” Piero Misani, chief technical officer of Pirelli, said. “The most modern development tools, such as virtualization and artificial intelligence, allow us to design products that are increasingly in line with the technical and performance requirements of EVs.” Pirelli said its Elect technology, which debuted with the first-generation Porsche Taycan’s P Zeros, is now integrated into an increasing number of Pirelli’s main product families. Pirelli Elect is also available in an increasing percentage of winter (22%) and all-season (17%) tires, Pirelli said. The post Pirelli Obtains 500+ Homologations for Elect Tires appeared first on Counterman Magazine. View the full article

Dayco announced the addition of 55 new part numbers to its hose, water pump and drive system kit lines. The new product introductions include 41 new branched and quick connect hoses, covering primarily medium- and heavy-duty vehicle applications, 11 new water pumps and 3 new serpentine belt kit part numbers that allow Dayco to provide expanded coverage for millions of vehicles on the road, according to the company. The company said that for the past 18 months, Dayco’s product management team has significantly transformed its hose product line following a detailed evaluation of more than 3,000 part numbers, adding new numbers with exact fitment and redesigning old hose applications when necessary. Dayco said its hoses, which are designed to meet or exceed all relevant OE and SAE standards, feature spiral reinforcement for high burst strength and excellent heat resistance. The 11 new Dayco water pump SKUs being introduced will cover 22 million light-duty vehicles on the road. Dayco added that its serpentine belt kit line is also expanding as the company continues developing innovative system solutions and recommending all drive system components be changed at the same time to improve performance and reduce comebacks. Coverage for over 3 million VIO was added in February and an additional 2+ million VIO will be covered with the three new kits. “We have continued to evolve our line review process to assure that we efficiently bring to market products the industry needs based on real data and input from the field,” said Jerry Reeves, manager of product management for Dayco North America. “This is just an example of the type of expansions you’ll continue to see from the Dayco team.” The post Dayco Adds 55 New Parts to Portfolio appeared first on Counterman Magazine. View the full article

Dayco announced the addition of 55 new part numbers to its hose, water pump and drive system kit lines. The new product introductions include 41 new branched and quick connect hoses, covering primarily medium- and heavy-duty vehicle applications, 11 new water pumps and 3 new serpentine belt kit part numbers that allow Dayco to provide expanded coverage for millions of vehicles on the road, according to the company. The company said that for the past 18 months, Dayco’s product management team has significantly transformed its hose product line following a detailed evaluation of more than 3,000 part numbers, adding new numbers with exact fitment and redesigning old hose applications when necessary. Dayco said its hoses, which are designed to meet or exceed all relevant OE and SAE standards, feature spiral reinforcement for high burst strength and excellent heat resistance. The 11 new Dayco water pump SKUs being introduced will cover 22 million light-duty vehicles on the road. Dayco added that its serpentine belt kit line is also expanding as the company continues developing innovative system solutions and recommending all drive system components be changed at the same time to improve performance and reduce comebacks. Coverage for over 3 million VIO was added in February and an additional 2+ million VIO will be covered with the three new kits. “We have continued to evolve our line review process to assure that we efficiently bring to market products the industry needs based on real data and input from the field,” said Jerry Reeves, manager of product management for Dayco North America. “This is just an example of the type of expansions you’ll continue to see from the Dayco team.” The post Dayco Adds 55 New Parts to Portfolio appeared first on Counterman Magazine. View the full article

There is nothing simple about complex engine oil formulations. Effectively explaining to your customer how Valvoline’s Restore & Protect motor oil removes and prevents engine deposits may seem like a tough task. Dr. Michael Warholic, global technology director for Valvoline Global Operations, emphasizes the importance of visual evidence “Hey, look how this product performs,” said Warholic. “We have visuals showing that there’s a removal of deposits, that there is a reversing of the aging process in an engine. That’s a great case story to tell.” Warholic talks with Babcox Content Director Jason Morgan about the formulation process that sets Restore & Protect apart. The process involves a balance of various additives and components, tested rigorously in both laboratory and real-world conditions. It also involves combining base oils, viscosity modifiers, and a unique blend of additives. These additives include detergents to clean deposits, friction modifiers to reduce engine strain, and antioxidants to combat the breakdown of oil components. The goal was to create a motor oil that not only prevents the formation of new deposits but also removes existing ones, effectively rejuvenating the engine. “We wanted to do something different than everybody else,” said Warholic. “That’s what Restore and Protect does. It differentiates us from our competitors. It does something that no other oil does in the marketplace right now.” Restore & Protect could be considered a new category of motor oil that bridges the gap between conventional oils and high-mileage formulations. While high-mileage oils are designed for older engines, Restore & Protect is suitable for both new and aging engines. Its dual function of preventing new deposits and reversing existing ones makes it a versatile choice for a wide range of vehicles. This innovation is particularly valuable for engines operating under severe conditions, such as those used for towing or in high-traffic areas. The oil’s ability to handle these demanding environments while maintaining engine cleanliness offers a significant advantage over standard motor oils. “There’s always engine oil. Formulating is a little bit about give and take. The engine is a very complex machine. You have different temperatures, different pressures. It is really a very interesting field when you start digging into it.” “We do tons of data-driven testing. That’s what we live for.” The post From New to Old: Valvoline’s Restore & Protect Oil Transforms Engine Maintenance appeared first on Counterman Magazine. View the full article

The automotive aftermarket’s premiere event, AAPEX 2024, is now just a matter of weeks away. As Carm Capriotto explains in the latest edition of AAPEX Insights, the event is not just an opportunity to explore new products, but a chance to significantly enhance your business. In this installment, Capriotto details the benefits of attending AAPEX. He recalls one shop owner’s enthusiasm as he discovered new products and networked with suppliers. This kind of interaction—seeing, touching and asking questions about new tools—provides a level of insight that online research simply cannot match. Capriotto discusses AAPEX with Matt Fanslow, manager at Riverside Automotive in Red Wing, MN, and host of the “Diagnosing the Aftermarket A to Z” podcast. They note a growing trend among shops that attend AAPEX: They return with renewed energy and knowledge that can directly boost their revenue. Any temporary disruption caused by closing a shop for a few days to attend AAPEX is outweighed by the increased efficiency and innovation that follows. Fanslow compares the AAPEX experience to a trip to Disney World—expensive but worth the investment. Just as people plan and sacrifice to make a memorable trip happen, investing in AAPEX can significantly improve your shop’s operations and team capabilities. The exposure to new technologies and networking opportunities can invigorate your business and motivate your team. The knowledge gained, the relationships built, and the new tools and techniques discovered at AAPEX can lead to substantial long-term benefits. This year’s show runs from November 5-7 in Las Vegas. You can register at AAPEXshow.com. The post The Automotive Business Boost at AAPEX 2024 appeared first on Counterman Magazine. View the full article

FCS Automotive announced the release of 27 new numbers, all of which are in stock and ready to ship. The new numbers include: 8 Complete Strut Assemblies; 11 Suspension Struts; 2 Shock Absorber Assembly Kits; 4 Light Duty Shock Absorbers; and 2 heavy Duty Shock Absorbers. FCS said the new numbers cover applications like the BMW 3 Series, Freightliner, Hyundai Sonata, Infiniti QX60, International Series Trucks, Land Rover, Peugeot, Volkswagen Jetta and more. The post FCS Introduces 27 New Part Numbers appeared first on Counterman Magazine. View the full article

Auto Value and Bumper to Bumper are excited to announce the launch of the 2024 Amazing New Ride Giveaway fall sweepstakes kicking off this September. Through the course of September, October and November, three lucky grand-prize winners will be selected, each receiving a brand-new vehicle of their choice. Professional technicians can earn entries with every qualifying $150 invoice from their Auto Value or Bumper to Bumper parts supplier. Also, MyPlace4Parts users are automatically entered with each invoice of $150. “But that’s not all, at the end of each day, daily purchases on MyPlace4Parts will be totaled, and every $150 increment will earn bonus sweepstakes entries,” said Auto Value and Bumper to Bumper. MyPlace4Parts is the parts ordering system designed specifically for the professional service dealer. It integrates seamlessly with popular shop management systems and offers a comprehensive e-commerce catalog, making it easy to find, order, and receive exactly what you need, the company said. “This will be another fantastic sweepstakes promotion from Auto Value and Bumper to Bumper,” said Jim Holik, director of marketing for Auto Value and Bumper to Bumper. “We appreciate the support of all of our valued channel partners who help make these promotions possible. We are geared up and ready to offer this exciting promotion to technicians and can’t wait to see who gets to walk away with an amazing new ride!” Auto Value and Bumper to Bumper are also giving away 240 gift cards to other lucky winners totaling $45,000. The official promotion drawings will take place on October 1st, November 1st, and December 15th, 2024, just in time for three lucky grand-prize winners to start the new year with a new set of wheels. The post Auto Value and Bumper to Bumper Kick Off Fall Sweepstakes appeared first on Counterman Magazine. View the full article

Autel Europe introduced its 480kW All-in-One DC Charger at the International Charging Network Conference (ICNC) 2024, held in Berlin, August 31 to September 3, 2024. The event brought together “key stakeholders from the EV charging industry, serving as a premier platform to explore the latest trends and technological advancements that are shaping the future of sustainable mobility,” the company said. The new generation maxichargers are equipped with Intelligent Matrix technology and the power module can be flexibly configured. “This innovative feature ensures continuous operation and optimal performance by distributing the load across multiple modules, enhancing reliability and efficiency. The 480kW All-in-One DC Charger is set to redefine the standard for fast and ultra-fast EV charging solutions,” Autel said in a statement announcing the new DC charger. “We were thrilled to introduce our latest advancements at ICNC 2024,” said Ting Cai, CEO of Autel Europe. “The New Generation Maxichargers mark a significant leap forward in charging technology, offering unprecedented power and reliability. With our 480kW All-in-One DC Charger, Autel is pushing the boundaries of what is possible in the EV charging industry.” The post Autel Showcases All-in-One DC Charger at Charging Conference appeared first on Counterman Magazine. View the full article