Counterman

While the future of the expanded Right to Repair law in Massachusetts is uncertain, one thing is clear: People are talking about it. The Berkshire Eagle on June 24 published an op-ed demanding answers from NHTSA and U.S. Transportation Secretary Pete Buttigieg after NHTSA told 22 OEMs that complying with the new Massachusetts law – which Massachusetts voters overwhelmingly approved in November 2020 – would put them at odds with federal vehicle-safety regulations. In a June 13 letter to the automakers, Kerry Kolodziej, NHTSA’s assistant chief counsel for litigation and enforcement, asserts that open remote access to vehicle telematics could make it easier for cybercriminals – here or abroad – to take control of consumers’ cars, trucks and SUVs and cause mayhem. Citing those cybersecurity risks, Kolodziej maintains that the National Traffic and Motor Vehicle Safety Act preempts the Massachusetts Right to Repair law. “Vehicle manufacturers appear to recognize that vehicles with the open remote access telematics required by the Data Access Law would contain a safety defect,” Kolodziej asserts in the June 13 letter. “Federal law does not allow a manufacturer to sell vehicles that it knows contain a safety defect.” The Berkshire Eagle, which endorsed the data-access ballot initiative in 2020, is skeptical of NHTSA’s cybersecurity concerns. “The letter neither provides any proof that such a cyberattack on a vehicle has ever occurred nor explains why the NHTSA apparently has no actionable safety concerns regarding telematics being distributed to countless dealership garages across the country,” the newspaper says in its editorial. The newspaper also questions NHTSA’s rationale and due diligence supporting its assertions in the letter to the OEMS. “Was there any consideration for other approaches – such as technical guidance to carmakers regarding secure transmission of telematics – instead of simply stonewalling a state law that endured considerable legal review as part of the ballot initiative process?” the Berkshire Eagle asks in the editorial. Regarding suggestions that state legislators could modify the law to assuage NHTSA’s cybersecurity concerns, the newspaper laments that tweaking the Right to Repair law would require “more clarity on why telematics being sent to an independent mechanic constitutes a ‘safety defect’ while sending them to a dealer-affiliated garage doesn’t.” The newspaper concludes: “We hope Transportation Secretary Buttigieg and the NHTSA have some good answers, because the federal government should have a better reason than credulous alignment with big business to undermine Massachusetts’ voters and laws.” The post NHTSA Better Have ‘Good Answers’ for RTR Rebuff appeared first on Counterman Magazine. View the full article

Effective June 12, select Auto Plus locations became Factory Motor Parts (FMP) stores, FMP announced on its website. The sale comes after Auto Plus won bankruptcy-court approval to sell most of its locations to FMP after the company disqualified a different bid under suspicion of impropriety, Bloomberg Law reports. Earlier this year, Icahn Enterprises announced that Auto Plus was filing for Chapter 11 bankruptcy protection. In a news release, Icahn Enterprises (IEP) blamed ”lessened demand, supply chain disruptions, an inflationary environment and the effects of COVID-19” on the parts distributor’s struggles.” “Since acquiring Auto Plus, IEP has invested significantly in transformation and restructuring initiatives and has loaned significant amounts to Auto Plus but has obviously been disappointed in the results of these investments and the continued losses that Auto Plus has experienced,” the company said in January. “As a result, IEP has determined that it would no longer be prudent to continue to loan money to Auto Plus at this juncture unless done in connection with a restructuring process.” FMP’s new locations will have inventories for all makes and all models combined with aftermarket brands as a result of the transaction, according to Factory Motor Parts. Founded in 1945 as Elliott Auto Supply Co., FMP has grown from a small, single location in Minneapolis to more than 300 locations in 19 states. The name was acquired from its participation in the former Chrysler Mopar Distribution network of the 1960s. The post Factory Motor Parts Acquires Auto Plus Stores appeared first on Counterman Magazine. View the full article

Automotive Parts Associates (APA) announced the hiring of Lee Rodgers as product director. Rodgers will assume the position effective June 20. Rodgers previously worked for NAPA Auto Parts and has been in the automotive industry for 10 years. “We are pleased to have Lee join us,” said Steve Tucker, president of Automotive Parts Associates. “We are very impressed with him and think he will make a fine addition to the staff here at APA.” Rodgers can be reached at [email protected]. The post APA Names Lee Rodgers New Product Director appeared first on Counterman Magazine. View the full article

Schaeffler recently expanded its range of front-end auxiliary-drive (FEAD) components in the U.S. and Canadian markets with the introduction of a new belt tensioner under its INA-brand product line. With the addition of the FT0800 to its product portfolio, Schaeffler now provides belt-tensioner coverage for the latest Honda Accord, Civic and CR-V models. The INA FT0800 provides belt-tensioner coverage for Honda L15BE, L15B7 and L15BY engines, totaling more than 900,000 vehicles in operation in the United States. A complete application listing is available on the REPXPERT website. As a hydraulic damped tensioner, FT0800 contains optimized belt pre-tension due to its rotatable fixing eyes and is suitable for modern Honda engines with cylinder deactivation that targets fuel reduction. In general, hydraulic tensioners such as FT08000 can be used to lower the belt pre-tension to a minimum by still controlling FEAD performance, according to Schaeffler. “We have conducted thorough research on various engines, resulting in the development of replacement components that are specifically designed to meet the requirements of each unique engine,” said Harsha Majji, Schaeffler product manager. In conjunction with its REPXPERT service brand, Schaeffler provides technical tips and service information for the INA product line. “Schaeffler provides intelligent repair solutions in the four key systems: valvetrain, timing drive, front-end auxiliary drive and cooling systems,” added Roger Gillette, Technical Services Group leader. “With the REPXPERT service brand, you are provided with technical information, trainings, product catalogs and repair support for INA products, as well as chassis and transmission products.” The post Schaeffler Adds to Line of FEAD Components appeared first on Counterman Magazine. View the full article

NTN, the parent company of BCA Bearings, announced the launch of the BCA Bearings axle-nut torque-specification lookup application. After a soft launch in March, BCA is rolling out the application for all applicable BCA wheel bearings and hub assemblies. The user-friendly app provides quick and easy access to the torque-spec data needed to professionally install wheel bearings and hub assemblies, NTN noted. The BCA Torque-Spec App features an intuitive user interface that enables users to quickly navigate to a familiar year/make/model search format to find the specs they need. The app also provides users with quick links to BCA tech tips, videos and product information. “We are excited to launch this value-added tool for our customers,” said Matt Gorski, manager of product management. “Following the torque specifications during installation is critical to the life of the wheel bearing, which impacts the reliability and safety of a vehicle. The BCA Torque-Spec App will ensure that our customers always have the data they need for proper and safe installation of wheel bearings at their fingertips.” The app is accessible exclusively via a QR code on a printed insert card included with applicable BCA wheel bearings and hub assemblies. The app provides numerous advantages over the printed booklet it replaces, chief among them being the data provided by the app is updated in real time as new data becomes available, providing accurate torque specs for even the latest vehicle models. The booklet would become outdated between print runs, NTN noted. Going forward, the BCA team will continuously evaluate app usage and user feedback to inform future updates that will help improve the user experience and add additional value for our customers. The post BCA Bearings Launches Torque-Spec Lookup App appeared first on Counterman Magazine. View the full article

Recently, I was reading about catalytic-converter theft when I came across an article that, if nothing else, put a light spin on the day. It informed me that a catalytic converter is a round canister that connects two pieces of piping in the exhaust. Hmmm. Sounds like a lot of mufflers and resonators I know. It also attempted to describe the symptoms of converter theft. I chuckled as I thought to myself, “You will know.” Exhaust systems have a unique place in the automotive aftermarket. They likely are the most common components of all to be removed and thrown away when they’re in perfect condition. It’s all in the name of performance – or at least perceived performance through sound. But this article isn’t about performance. It’s about all mufflers and converters, and the name of the game here is fit. Say “catalytic converter” years ago, and the comical description above was at least a little closer to accurate. However, converters today are almost synonymous with the term “direct fit.” Most converters are part of the downpipe that bolts directly to the exhaust manifold, or they’re part of the manifold themselves. In addition, most cars now have two converters to keep emissions in check, and what this comes down to – coupled with the fact that underhood real estate is no longer the vast open space it used to be – is that there’s no room for error with the alignment and fit of a converter. They either fit or they don’t. There’s no in-between or close enough. Most oxygen (O2) sensors are located in the converters as well, and usually two. The factory harnesses don’t give much wiggle room, so if O2-sensor bungs aren’t in the correct location, it poses another problem. Why Ask Why? Fit aside, the most important factor is why your customer needs a new catalytic converter, because they’ll look to you for advice. Unfortunately, it could be from theft, in which case they may need more than just a converter, since the exhaust system was also probably damaged in some manner. But from a regular repair standpoint, the most common reason for converter replacement is the “Check Engine” light. P0420 – catalyst efficiency below threshold – is one of the more common diagnostic trouble codes (DTCs) we see as technicians. It’s one of the more self-explanatory code definitions there is, and the majority of the time, the catalytic converter is the cause of the problem. However, it’s also important to warn your customer that an exhaust leak, bad O2 sensor, misfire or rich or lean running could cause the problem, and unless they’ve had the problem professionally diagnosed, you simply can’t guarantee that it’s a converter. This opens the opportunity for upsells with spark plugs, coils, exhaust components or O2 sensors. Since DTC P0420 alone doesn’t indicate an immediate danger of breaking down, a DIYer may decide that it’s time for a tune-up and general maintenance, and they’ll start with that. If the code persists, then they can move on to the converter. Just make them aware of the possibilities so they know what they could be faced with going into it. Selling Opportunities Is there anything you can do to prevent catalytic-converter theft? Some people engrave or paint their converters to discourage it, but I personally can’t say whether it’s effective or not. Also available are different designs of converter “locks,” which often look like a network of cables or a cage, and sometimes a shield. Your company may carry some of these products, making another good suggestion for customers. Even if replacement is a result of regular maintenance, a converter “lock” is a nice upsell, especially on taller trucks and SUVs. They’re more common victims since you can generally slide underneath, offering easy access to the converter. Mufflers, at least from a standpoint of fit, can be a little easier to deal with, because there’s usually a little more room to work with. This fact alone is one reason there are so many custom exhaust options on the market. Older vehicles and trucks have the most room, opening up plenty of options for different mufflers with different sound levels and tones. Exhaust adapters and couplers make almost infinite possibilities for installation, but if you’re helping someone get the right parts, help them to find what they need while utilizing the fewest adapters possible. Even if they have to try a few different options and return what doesn’t work, it makes a cleaner installation and saves money on clamps. Many people prefer to go with factory-style exhaust, especially on sedans where space is limited. Performance exhaust systems on many new cars have similar space restrictions as converters, and performance or stock, selling specific make-and-model systems is often the easiest thing to do – as well as the best thing to do to save your customer some grief. Those looking for a universal replacement style of muffler or a custom system most likely are experienced with this type of installation, and they’ll know exactly what they’re looking for. When someone is installing an exhaust system, good recommendations are new hangers, exhaust sealing putty, mechanic or leather gloves and safety glasses. Exhaust putty isn’t a substitute for proper component fit, but it’s a nice touch that can prevent small leaks. The biggest thing about exhaust work is you’re underneath it and rust always likes to fall into your eyes, making safety glasses an important piece of personal protective equipment. The other exhaust caveat is that there’s always a sharp edge or two, especially when you cut a pipe. Durable gloves (not latex) are the best protection, and this is one job where I always recommend them. The post Mufflers and Catalytic Converters appeared first on Counterman Magazine. View the full article

KBS Coatings Rust Converter chemically converts rust into a permanent, hard and highly durable black surface, according to the company. KBS Rust Converter is directly sprayed onto any iron or steel object that has tightly bonded rust, or surface rust, to kill the existing rust and stop new rust from forming. The quick-drying rust killer forms an inert primer layer that can stand alone or be painted over. “KBS Rust Converter saves time by eliminating the needed for scraping and sanding metal surfaces before topcoat applications, which is especially advantageous when time to complete the project is limited or the object is large,” the company added in a news release. “One 12-ounce aerosol can covers approximately 20 square feet of surface. For more information, visit the KBS Coatings website or call 888-531-4527. The post KBS Coatings Introduces Rust Converter appeared first on Counterman Magazine. View the full article

In an email blast, Auto Care Association President and CEO Bill Hanvey said the association is working with other Right to Repair supporters to respond to NHTSA’s June 13 letter that urges 22 automakers to ignore the expanded Right to Repair law that Massachusetts voters overwhelmingly approved in November 2020. Hanvey said Auto Care is working with the Coalition for Auto Repair Equality (CARE) and the Massachusetts Right to Repair Coalition “to craft a response to that letter and to develop a plan to refute NHTSA’s misunderstandings over the interpretation of the law and to demonstrate the viability of our solution to securely grant access to vehicle generated repair and maintenance data by approved agents of the vehicle owner.” “The NHTSA letter has generated a tremendous amount of backlash on social media and in the press and we need to initiate another wave of support,” Hanvey added. Hanvey also expressed frustration that NHTSA’s letter “arrived after repeated attempts by Judge Woodlock to engage NHTSA some two years ago during the initial trial for their position on the law and after the window for submissions to the court was over.” NHTSA: Safety Act Trumps Mass. Law In the letter to the automakers, NHTSA’s legal counsel asserted that the Massachusetts data-access law “conflicts with and therefore is preempted by” the National Traffic and Motor Vehicle Safety Act. “While NHTSA has stressed that it is important for consumers to continue to have the ability to choose where to have their vehicles serviced and repaired, consumers must be afforded choice in a manner that does not pose an unreasonable risk to motor vehicle safety,” Kerry Kolodziej wrote on behalf of NHTSA. “ … Given the serious safety risks posed by the Data Access Law, taking action to open remote access to vehicles’ telematics units in accordance with that law, which requires communication pathways to vehicle control systems, would conflict with your obligations under the Safety Act.” Kolodziej, NHTSA’s assistant chief counsel for litigation and enforcement, also expressed the agency’s concerns regarding open data access and cybersecurity. “Open access to vehicle manufacturers’ telematics offerings with the ability to remotely send commands allows for manipulation of systems on a vehicle, including safety-critical functions such as steering, acceleration or braking, as well as equipment required by Federal Motor Vehicle Safety Standards (FMVSS) such as air bags and electronic stability control,” she wrote. “A malicious actor here or abroad could utilize such open access to remotely command vehicles to operate dangerously, including attacking multiple vehicles concurrently.” Kolodziej also noted that some automakers have said they’ll disable vehicle telematics systems, presumably to circumvent the Massachusetts law. Doing so would have “its own adverse impacts on safety,” Kolodziej wrote. “For example, telematics-based safety features could facilitate better emergency response in the event of a vehicle crash. Telematics data can also be an important source of information for safety oversight and field performance monitoring by the authorities and vehicle manufacturers. NHTSA often utilizes telematics data in its investigations, and the inability to obtain these data from vehicles with this capability undermines the agency’s ability to fully examine safety-related issues.” ‘A Profound Impact’ In a blog post, Dallin Wilson and Brandon Bigelow of the law firm Seyfarth Shaw LLP asserted that “NHTSA’s unequivocal declaration that the Data Access Law conflicts with and is preempted by federal law is likely to have a profound impact, both in the pending litigation and more generally.” Meanwhile, U.S. Sens. Elizabeth Warren and Edward Markey, both Massachusetts Democrats, fired off a letter to Transportation Secretary Pete Buttigieg urging NHTSA “to explain its rationale for its harmful actions and respect Massachusetts state law by reversing course.” “NHTSA’s decision to give auto manufacturers a green light to ignore state law appears to favor Big Auto, undermine the will of Massachusetts voters and the Biden administration’s competition policy, and raise questions about both the decision process and the substance of the decision by NHTSA’s leadership,” Warren and Markey wrote. In November 2020, an expanded Right to Repair Law – Ballot Question 1 – passed with 75% of the vote. The law would require automakers to equip vehicles sold in Massachusetts with a standardized data platform that enables motorists to access their vehicles’ telematics data through a mobile app. While the law mandated that the changes were to take effect starting with the 2022 model year, the Alliance for Automotive Innovation – a lobbying group for the major automakers – has kept the law tied in up federal court to block its implementation. In March, however, Massachusetts Attorney General Andrea Joy Campbell announced that she was prepared to begin enforcing the new law on June 1. In response to an 11th-hour bid to thwart the law from seeing the light of day, the federal judge presiding over automakers’ lawsuit against the state of Massachusetts denied their request for a temporary restraining order. The post Auto Care Weighing Response to NHTSA Right to Repair Letter appeared first on Counterman Magazine. View the full article

Just when it looked like the nearly three-year Right to Repair saga in Massachusetts was entering its final chapter, the National Highway Transportation Administration (NHTSA) dropped a bombshell. NHTSA’s June 13 letter to 22 automakers, filed with the U.S. District Court for the District of Massachusetts, informs vehicle manufacturers that complying with the expanded Right to Repair provisions in Massachusetts would be in direct conflict with “their obligations under the National Traffic and Motor Vehicle Safety Act.” In the letter, Kerry Kolodziej, NHTSA’s assistant chief counsel for litigation and enforcement, voices the agency’s concerns that open remote access to vehicle telematics could make it easier for cybercriminals – here or abroad – to take control of consumers’ cars, trucks and SUVs and cause mayhem. “Vehicles crashes, injuries or deaths are foreseeable outcomes of such a situation,” she adds. Count U.S. Sens. Elizabeth Warren and Edward Markey among those who were gobsmacked by NHTSA’s letter. In a June 15 letter to U.S. Transportation Secretary Pete Buttigieg, Warren and Markey call the timing of NHTSA’s letter “extraordinary” – given that the agency had “ample opportunity prior to June 1 to raise preemption arguments through the judicial process.” “Although the state and outside experts introduced evidentiary proof of the possibility of compliance at trial, NHTSA declined multiple requests from the judge to participate,” the senators wrote. “Instead, NHTSA sent the June 13 letter with no warning, circumventing the legal process, contradicting a judicial order, undermining Massachusetts voters, harming competition and hurting consumers and causing unnecessary confusion by raising this novel view two weeks after enforcement of the law began.” So, where does that leave the data-access law that Massachusetts voters overwhelmingly approved in November 2020? While it might seem like NHTSA’s invocation of the federal rule of law leaves Right to Repair dead in the water, an editorial in the Boston Globe suggests: “The one organization that might be able to break the stalemate is the state Legislature.” According to the Boston Globe, state Sen. Michael Moore noted that NHTSA’s concern that federal law preempts the Massachusetts data-access law still leaves the door open for the state law to be rewritten. “While I understand the NHTSA’s cybersecurity concerns, Bay Staters overwhelmingly voted to approve this ballot measure – it is now on the Massachusetts legislature to amend the legislation to ensure the will of the people can be enacted in the Bay State in a safe and secure manner,” Moore told the Boston Globe. Moore, who chairs the Joint Committee on Advanced Information Technology, the Internet and Cybersecurity, also told the Globe that lawmakers “will explore all available options to make sure Bay Staters get the results they voted for.” The Globe editorial board concludes: “That’s a goal worth pursuing.” The post OpEd: Mass. Lawmakers Could End Right to Repair Impasse appeared first on Counterman Magazine. View the full article

BBB Industries announced the passing of its founder and chairman emeritus, Donald (Don) G. Bigler, at the age of 91. “On behalf of BBB Industries, our board and our management team, I offer our deepest condolences to the Bigler family,” said Duncan Gillis, CEO of BBB Industries. “Don was not just one of BBB’s founders, he was a friend, mentor and an inspiration to many within the company. I already miss his friendship.” Bigler founded BBB alongside his sons, Jeff and Bruce Bigler, who live in the Mobile area. Together, they grew the company from a small, regional remanufacturer of rotating electrical parts into one of the largest and most successful sustainable manufacturers in the world. Bigler had three great loves: his wife, Linda; his family; and his work. A Missouri farm boy, he began his career in manufacturing at Aerojet General Corp. in Downey, California. While working at Aerojet, he attended college at night to earn his engineering degree. Bigler was program manager on the Polaris Program and was named Engineering Manager of the Year. As a result, he was promoted to plant manager for 13 years. In 1968, he changed companies and became president of Fansteel in Los Angeles. After only two years there, Bigler decided it was time to return home to Missouri. In 1970, Bigler joined Teledyne Industries, where he was president of Teledyne Neosho in Neosho, Missouri. In 1974, Bigler moved to Mobile, Alabama. There he was president of Teledyne Continental Motors, a leading general aircraft-engine manufacturer. Ultimately, Bigler became a group executive for Teledyne Industries. He remained with Teledyne for more than 25 years. In 1987, Bigler and his sons, Jeff and Bruce, founded and built BBB Industries LLC. Bigler’s many awards include recognition at the Smithsonian National Air and Space Museum in Washington, D.C., for designing and manufacturing the engines of the Voyager aircraft. He also received the General Aviation Award from the American Institute of Aeronautics and Astronautics; the Bolivar, Missouri, High School Hall of Fame Distinguished Alumni Award; and the NAPA Partnership Award. A visitation is scheduled for 6 p.m. on Tuesday, June 20, at the Mobile Memorial Gardens Funeral Home. A second visitation is scheduled for 1 p.m. on Wednesday, June 21, followed by funeral services. The post BBB Industries Announces Passing of Founder Donald Bigler appeared first on Counterman Magazine. View the full article

The Automotive Content Professionals Network (ACPN) recently announced the winners of the 2023 ACPN Content Excellence Awards. ACPN, a community of the Auto Care Association, announced the winners at its annual Knowledge Exchange Conference, which took place in May during the Auto Care Association’s Auto Care Connect event in Orlando, Florida. The Content Excellence Awards recognize best-in-class examples of data standards (ACES and PIES) use and compliance, as well as electronic cataloging and content in B2C and B2B platforms in the automotive aftermarket. ACES and PIES Data Award – All Vehicle Types This category is intended to recognize excellent source data. This award judges ACES and PIES files on a variety of criteria that ACPN deems as essential when creating best-in-class ACES and PIES data for all vehicle types. Gold (Small – 10-50k applications) – Continental Corp. Gold (Medium – 50-250k applications) – First Brands Group Gold (Large – more than 250k applications) – BorgWarner* Gold (Large – more than 250k applications) – DRiV Inc.* *Due to a clerical error, ACPN awarded two deserving recipients for the 2023 ACES and PIES Data Award – All Vehicle Types – Large category. ACES and PIES Data Award – Off-Highway & Equipment Only This category is intended to recognize excellent source data. This award judges ACES and PIES files on a variety of criteria that ACPN deems as essential when creating best in class ACES and PIES data for Off-Highway & Equipment Vehicle Types Only. Gold (more than 500 applications) – Old World Industries Web-Based Catalog Award This category is for catalog-application lookup that is purely browser-based (websites) and does not require any special client-side app to be installed. The 2023 winners are: Bronze – Mevotech Silver – First Brands Group Gold – Dorman Products Technician’s Choice Award This award is presented by ACPN in partnership with the Car Care Professionals Network (CCPN), Women in Auto Care (WIAC) and the Young Automotive Networking Group (YANG). This category is for business-to-business systems that are either web-based or client-side install (app) supported. This award is judged from a technician’s and shop owner’s point of view (an end consumer). Bronze – Factory Motor Parts Silver – Parts Tech Gold – Parts Authority Receiver’s Choice Awards The Receiver’s Choice Award recognizes organizations that are supplying high- quality content including ACES, PIES, digital assets and other customer-specific formats. Honorees are selected by content receivers who support ACPN for their exemplary content and are leading the way in integrity, accuracy, timeliness, completeness, best practices and other proprietary-specific judging criteria. Advance Auto Parts presented Award to Dorman Products, Inc. Aftermarket Auto Parts Alliance presented Award to Motor Car Parts of America AutoZone presented award to BBB Industries Epicor presented award to Cardone Industries O’Reilly Auto Parts presented Award to Continental Corp. PartsTech Inc. presented award to DRiV WHI Solutions presented award to Dorman Products Learn more about the ACPN Content Excellence Awards at ACPN Awards. The post ACPN Announces 2023 Content Excellence Award Winners appeared first on Counterman Magazine. View the full article

The automotive specialty-equipment market posted 2% year-over-year growth in 2022, reaching $51.8 billion in sales, according the new 2023 SEMA Market Report. The 2022 results lagged the industry’s typical annual growth rate of 4% to 5%. However, given an environment of rising interest rates and what might be described as a post-pandemic economic hangover, the slowdown wasn’t a surprise. Looking at the bigger picture, 2022 continued a decade of growth for the industry. The specialty-equipment market showed positive results in 2022 with an overall market growth of 2% and reaching $51.8 billion in sales, according the new 2023 SEMA Market Report. This continues a decade of growth for the industry, even among recent economic turmoil created by the pandemic. SEMA estimates that sales growth will remain fairly flat in 2023, before ramping back up toward the industry’s historical growth trend in 2024. “Even as economic uncertainty looms, particularly around inflation, consumers are passionate about customizing and continue to buy from our industry,” SEMA Director of Market Research Gavin Knapp said. “This report provides new and relevant findings that businesses can use to better connect with their customers, find areas of opportunity and drive their business.” Available for download on the SEMA website, the SEMA Market Report provides a comprehensive review of the automotive specialty equipment market in 2022 and includes new data on the U.S. market size, consumer profiling and industry trends that can help companies make more informed business decisions. Key findings from the report include: Pickup accessorization remains the biggest segment for the industry, topping $15 billion in sales. The CUV accessory market continues to grow, reaching 14% of specialty-equipment sales in 2022. Younger people continue to be the most likely to accessorize and perform more upgrades; 50% percent of those modifying their vehicles are under the age of 40. 50% of accessorizors own a powersports or recreational vehicle, opening up cross-selling opportunities. Over 80% of companies expect their sales to stay the same or grow in 2023. The report is the focus of the upcoming SEMA Market Update webinar on June 21. The post Automotive Specialty-Equipment Market Grew 2% in 2022 appeared first on Counterman Magazine. View the full article

Lumileds has introduced the new Philips Xperion 6000 headlamp, “a headband-mounted work light that allows service pros to shine brilliant LED illumination exactly on the task at hand.” Powered by state-of-the-art Philips Xperion LED chips, the Xperion 6000 headlamp utilizes two light sources to deliver exceptional performance, according to the company. Across the front of the headband, an LED light strip provides a broad beam of light of up to 300 Lumens in Boost mode and up to 150 Lumens in Eco mode. Mounted on the side of the headband, a spotlight provides a narrow, intense beam of up to 120 Lumens. To ensure ease of use, the Xperion 6000 is equipped with a hands-free motion-detection feature that allows the user to turn the light on and off without touching it. “Like all Philips Xperion Work Lamps, the Xperion 6000 headlamp was conceived, engineered and built for auto service professionals,” the company said in a news release. “Designed to meet the demands of today’s auto service environments, the Xperion 6000 headlamp has been engineered to deliver years of reliable service. It is resistant to solvents and is rated IK07/IP65 against impacts and dust and water intrusion. The adjustable elastic headband makes the headlamp comfortable to wear for hours at a time.” Powered by a rechargeable lithium battery, the Xperion 6000 headlamp can be fully charged within 2.5 hours using the USB-C charger that’s included. Battery run time is up to 4.5 hours in Spotlight light mode, up to 4 hours in Eco mode and up to 2.5 hours in Boost mode. The Xperion 6000 Headlamp is part of the Philips Xperion 6000 line of work lamps. The line includes six handheld lights; two flood-projector lights; an underhood extendable light; a multi-dock charging station; and the Find My Device accessory as well as the wearable Xperion 6000 headlamp. The post Philips Introduces Xperion 6000 Headlamp appeared first on Counterman Magazine. View the full article

The late George Carlin had an entire standup routine about “stuff.” How your house is just a place to keep your stuff, and that you have to lock it up when you leave so nobody steals your stuff while you’re out getting more stuff! He also related how when we go on vacation, we need to take some of our stuff with us. Not everything, mind you, but probably at least two suitcases worth of stuff – a smaller version of the stuff in your house. Back when George was on the road performing this routine, his Dodge Dart easily could have fit those two suitcases (and more) in the trunk, and seat six people comfortably on a long road trip. These days, the amount of stuff we choose to bring with us on vacation has outgrown the cargo space available in many vehicles. Many SUVs have folding second- and third-row seats to create extra room, but it becomes a compromise when faced with the decision between more people or more stuff. Short of pulling a trailer or renting a box truck, we must get more creative to bring all our stuff with us wherever we’re going. Fortunately, a variety of racks, carriers and other cargo solutions are available to help with our road trips. Roof racks are a common sight atop everything from compact cars to minivans. Many vehicles feature factory roof rails, which provide a secure base upon which a set of crossbars can be attached, creating a platform for luggage and sports equipment. Universal crossbar kits also can be purchased for vehicles without existing roof rails. Roof racks can be used to transport things like lumber and plywood more safely, provided they don’t exceed the weight limits of the crossbars or roof rails. Specialized carriers for kayaks, skis and bicycles are easily mounted to these crossbars, but customers always should be mindful of height clearances at the parking garage, drive-thru or even their own home garage! The original rooftop carriers were hard clamshell cases built to protect cargo from the elements, but soft water-resistant cargo bags are now more popular. I recently sold a soft cargo bag to a customer heading on vacation. Unfortunately, the design of the bag let it sit directly on the roof of his SUV, strapped to the crossbars of his roof rack. For most vehicles, this is no problem, but it interfered with the operation and enjoyment of the power sunroof in his SUV. The fine print of the user’s guide also recommended against laying the bag directly on panoramic or other sunroof glass. We brainstormed a few expedient DIY workarounds, but ultimately, he decided to return the cargo bag and pack a little less stuff. For vehicles with an installed hitch receiver, multiple bicycles also can be secured at the rear of the vehicle, although unloading a hatchback equipped with a bike carrier is a trial in patience. Another popular hitch-mounted accessory is the cargo basket carrier. I’ve seen customers use these to transport everything from bikes to coolers, and during hunting season, many have been spotted with a deer in the basket! Heavy-duty models with side-loading ramps are designed for easy loading of snowblowers and mobility scooters. Hitch-mounted bed extenders can overcome the design features of today’s four-door trucks with their 4-, 5- and 6-foot bed lengths. These extenders can support up to 500 pounds, allowing your customer to load boards and other overlength cargo in an otherwise too-short bed. The post Selling Roof Racks and Cargo Carriers appeared first on Counterman Magazine. View the full article

FCS Automotive announced the release of 35 new numbers in its product range. The new part numbers include: 17 shock-absorber and coil-spring assemblies (11,794,081 vehicles in operation) 15 shock-absorber assembly kits (3,897,146 vehicles in operation) Two complete strut assemblies (374,894 vehicles in operation) One steering damper (2,985,888 vehicles in operation) All of the units are backed by IATF16949 and ISO14001 certifications, and are in stock and ready to ship, according to FCS Automotive. The new numbers cover some of the most popular applications on the road today, including the BMW X5, Chevrolet Express, Chevrolet Suburban, Chrysler Town & Country, Ford F-150, Infiniti QX60, Jeep Renegade, Mazda 3, Nissan Pathfinder, Ram ProMaster and more. The post FCS Introduces 35 New Part Numbers in June appeared first on Counterman Magazine. View the full article

The automotive aftermarket grew by 9.7% in 2022, outperforming previous forecasts of 8.5% growth. With high inflation persisting, the industry is expected to grow an additional 8.1% in 2023 before settling to more modest – but still substantial – growth rates that will continue to make the industry an attractive one for investors. The data comes from the 2023 Joint Channel Forecast Model report, published by the Auto Care Association and MEMA Aftermarket Suppliers, in partnership with S&P Global. This year’s report finds that despite the recent increase in economic strain for many Americans due to rising costs, the industry continues to show its reliability and ability to adapt across the service and retail sectors, continually adjusting to meet demand in an ever-dynamic market. While new-vehicle inventory is being replenished as the supply chain pressures have eased somewhat across the industry, the vehicle parc continues to age, and increasing costs of both new and used vehicles continue to encourage owners to keep their vehicles longer. These factors have provided tailwinds to the automotive aftermarket as vehicle miles traveled have returned to pre-pandemic levels. “Consistency, reliability and adaptability – that’s what the motoring public have come to expect from the auto care industry over the years, but especially in more recent times with many Americans facing the very real rise in their cost of living,” said Bill Hanvey, president and CEO of the Auto Care Association. “The latest Joint Channel Forecast Model demonstrates this reality with the latest market figures surpassing expectations yet again.” Key topics in the new report include: Market-size projections in billions of dollars through 2026, along with year-over-year percent change Sales dollars and market share for the retail, service and dealer channels Key economic projections through 2026 such as GDP, consumer price index and the CPI for vehicle maintenance and repair Forecasts for motor vehicle sales through 2026 Detailed factors influencing the growth in the aftermarket “The automotive aftermarket continues to prove that it can succeed on two fronts: the longstanding production and manufacturing that gives the aftermarket its strong foundation, and the innovation and entrepreneurship that are required with the burgeoning technology changes and opportunities in transportation,” commented Paul McCarthy, president and CEO of MEMA Aftermarket Suppliers. “This year’s Joint Channel Forecast provides an impressive outlook for the aftermarket and underscores the value of investment in this industry.” The annual Joint Channel Forecast Model report gives an in-depth industry outlook with the latest and most reliable market projections, channel-performance analysis and emerging trends. The full report is intended to help provide further details about the factors influencing the growth of the auto care industry to help businesses make informed decisions, identify growth opportunities and optimize their market strategies. The Joint Channel Forecast Model report is available to Auto Care Association and MEMA Aftermarket Suppliers members as a membership benefit. Auto Care members can access the Joint Channel Forecast report in the 2024 Auto Care Factbook at digital.autocare.org/2024factbook. MEMA Aftermarket Suppliers can access the report at mema.org. The post Automotive Aftermarket Outperforms Expectations in 2022 appeared first on Counterman Magazine. View the full article

Standard Motor Products (SMP) announced the launch of its all-new corporate website. “This new site has been designed to improve the user experience of all stakeholders, providing transparency into the company while showcasing SMP’s history as a leading manufacturer of automotive components,” SMP said in a news release. A redesigned homepage includes concise information on SMP’s markets, brands and sustainability efforts, as well as the company’s latest news, earnings and featured reports. Additional highlights include: A video tour of SMP global facilities An interactive history timeline A new “Investor Essentials” section that presents all financial documents in one place A reimagined news segment that integrates all news stories and press releases with intuitive filtering A comprehensive “Sustainability” section featuring SMP’s ESG story, its latest corporate sustainability report and an area devoted to SMP’s diversity, equity, inclusion and belonging (DEIB) efforts. To view the new website, visit www.SMPcorp.com. The post Standard Motor Products Launches New Corporate Website appeared first on Counterman Magazine. View the full article

Transtar Industries launched a new ad campaign with spokesperson Vanilla Ice (Rob Van Winkle) promoting its vehicle air-conditioning (A/C) product line. “The company successfully launched its A/C category in 2022 and is delivering even more on its mission to simplify complex vehicle repair,” Transtar said in a news release. “For the new campaign, they are bringing a familiar face to the party.” To view the ad campaign, visit TranstarAC.com. “The company has grown and evolved in the past year and is more than just transmissions now,” said Chris Osos, VP, marketing & e-commerce for Transtar Industries. “Vanilla Ice is a car enthusiast, and with this ad campaign, we wanted to have some fun and create awareness of our A/C product line, especially as the summer season begins to heat up and repair shops and service technicians see an uptick in the need for repairs and maintenance.” The Transtar A/C product line is the organization’s first entry into non-transmission or driveline parts. It includes a comprehensive line of vehicle air-conditioning parts, components and tools. Products are available via local inventory and delivery from branches throughout the United States and Canada, as well as national shipping. Service centers and repair technicians can order A/C parts and components through Transtar’s online ordering platform, Transend. DIY consumers and car enthusiasts can find replacement A/C parts via Amazon, Walmart or eBay. The post Transtar Launches New Ad Campaign Featuring Vanilla Ice appeared first on Counterman Magazine. View the full article

MEMA Aftermarket Suppliers announced the promotion of Nikki Rankin to director of Councils and Engagement. In this new role, Rankin’s responsibilities will add resources, focus and leadership to MEMA Aftermarket’s Modern Industry eXpertise (MiX) young leaders council and its Supply Chain and Operations Forum (SCO Forum), MEMA Aftermarket Suppliers says. Rankin previously worked on member engagement and events for MEMA Aftermarket Suppliers. As the newly appointed director of Councils and Engagement, Rankin’s responsibilities include recruiting, marketing and communications, and member management. Rankin will focus on recruiting and onboarding new members while building strong relationships with current members to enhance the value they receive from their memberships, according to MEMA Aftermarket Suppliers. “Nikki’s promotion is well-deserved recognition of her continuous contributions to MEMA Aftermarket Suppliers,” said Paul McCarthy, president and CEO at MEMA Aftermarket Suppliers. “We are confident she will continue to bring innovative ideas and drive member engagement to new heights.” The post MEMA Aftermarket Suppliers Promotes Nikki Rankin appeared first on Counterman Magazine. View the full article

We all have a cache of stories involving weird, wacky and downright strange customer parts requests, but the majority of them can be traced back to mechanical failure and/or human error. You may be familiar with “Just Rolled In,” a YouTube channel highlighting some of the most terribly maintained and unsafe vehicles brought into shops across the country, along with strange “customer states … ” complaints that must be seen to be believed. While the worst damage is due to lack of maintenance and misguided DIY repairs, sometimes there’s no one to blame but Mother Nature. Animals of all varieties can inflict serious punishment on your customers’ vehicles. Collisions with deer cost insurance companies more than $1 billion annually, the result of roughly 1.5 million accidents. Of these, nearly 200 people are killed each year, and (presumably) a much larger number of deer! West Virginians have a one in 37 chance of being involved in a deer-related accident, the best (worst?) odds of hitting the Bambi lottery in the continental United States. Alaskans, New Englanders and our Canadian friends also need to watch out for moose. At nearly 7 feet tall and more than 1,000 pounds, a collision with a moose is more than 10 times as likely to result in a human fatality when compared to striking a deer. With long legs and a higher center of gravity, a struck moose often clears the hood and winds up in the windshield or on the roof of the car that hits it. When Animals Attack Smaller animals are capable of doing a lot of damage too. In Texas and across the South, road-killed armadillos are a common sight along the highway. With a Spanish name meaning “little armored one,” the armadillo’s hard plating has been known to puncture tires, and more than a few people have been struck by ricochets when attempting to shoot them. These little tanks also have a peculiar defense mechanism. When startled, the armadillo jumps up to 3 feet straight up into the air! It may scare predators in the wild, but it also means that when a car or truck passes over one in the road, it’s likely to jump up into the underside of the vehicle, killing it and causing damage to vehicle components. Even without the benefit of a shell, raccoons, woodchucks and other small mammals can wreak havoc on the underside of low-slung vehicles. One of my body shop customers shared an insurance estimate with me containing more than $3,000 worth of damage to a late-model Dodge Challenger. The owner had struck a raccoon, damaging the bumper cover, radiator, condenser and support. Fortunately, it wasn’t a skunk! Proving that size doesn’t matter, some of the most common damage claims result from small rodents chewing on wiring, insulation and other underhood materials. Here in the United States, this damage is widely blamed on mice, rats, chipmunks and squirrels. In Europe, the prime suspect is a weasel known as the marten (marden) or stoat. These ferret-like animals are such a nuisance that many insurance providers offer “weasel policies” specifically to cover losses from marten and stoat damage. Claims in Germany, Switzerland and Belgium are equivalent to U.S. $60 million annually! Individual claim values average $500 per incident, but are increasing due to the complex interconnectivity between wired systems, and the higher cost of damaged hybrid and electric-vehicle components. This is such a well-known and widespread problem that even the OEMs are designing electronic marten-repellent kits. Audi actually has a factory accessory (P/N 8U0054650) that the automaker markets “so that rodents do not make themselves at home in your Audi.” (For the record, martens are not rodents, but the deterrent annoys mice too!) Audi’s ultrasonic “anti-Marten device” will set you back around $300, plus installation. Unfortunately, the damage isn’t just limited to chewing on tasty auto parts. Like others in the weasel family, these little guys also “mark their territory” once they’ve taken up residence underhood. Even after repairs have been made to the rubber, plastic and electrical components, the vehicle needs to be deep-cleaned to remove the residual “stoat-stink,” which can attract other weasels that start the process all over again! LIQUI MOLY also offers Marderspray, an aerosol designed for the express purpose of “reducing marten odor” underhood, which should be used every couple of weeks for best results. My favorite thing about this industry is that no two days are exactly alike. Sure, our jobs can become a bit repetitive; you may have pads and rotors for their BMW, and control arms for their Audi. But how often do you get the opportunity to upsell a customer on weasel spray? The post Small Animals Can Cause Big Problems with Cars appeared first on Counterman Magazine. View the full article

The University of Aftermarket, through Northwood University, is accepting registration for this year’s Heavy-Duty Leadership 2.0 series. “Heavy-Duty Executive Development Series is a cornerstone in the industry’s efforts to foster the development of a new generation of visionary executives who will help drive the heavy-duty aftermarket to new heights of excellence in leadership and performance,” said Thomas Litzinger, executive director of the University of the Aftermarket, and associate professor for Northwood University. Heavy-Duty Leadership Development Series is an intense and intellectually challenging four-day residential leadership development program designed for heavy-duty professionals in all segments of the heavy-duty market. “Our program will be led by top heavy-duty industry leaders and coveted thought leaders who collaborate with faculty from Northwood University’s DeVos Graduate School of Management and the University of the Aftermarket,” Litzinger added. “This unique partnership allows for an intensive course that is focused on advancing leaders who purposely perform at achieving key organizational outcomes for all levels throughout the heavy-duty aftermarket.” The Heavy-Duty Leadership experience includes a blend of industry research and market analysis; discussion and debate of new challenges and competitive strategies; individual skills training in team management, leadership roles, strategic thinking and planning; insight into supply chain solutions and industry trends; as well as engaging presentations by industry leaders. Students who complete this course will be able to: Explain the heavy-duty market and how it is integrated into the global aftermarket. Distinguish and communicate strategic industry trends and outcomes across the heavy-duty industry and identify and name the significant contributors and stakeholders in the industry. Identify and demonstrate advanced leadership techniques related to a rapidly evolving, post-pandemic global economy. Analyze the challenges and opportunities facing service dealers and describe essential sales leadership techniques focused on differentiating their relationship development skills compared to the competition. The keynote speaker will be Don Reimondo, former president and CEO of HDA Truck Pride. Other speakers include Tina Hubbard, president and CEO of HDA Truck Pride; Mike Harris, president, sales and operations of Fleet Pride Heavy-Duty Parts and Service; John Passante, president and CEO Organizational Development Group; Clint Longenecker, University of Toledo; and Rick Guirlinger, president, Bourke Services LLC. The series will be held July 16-20 at Delta Hotels by Marriott in Farmington Hills, Michigan. The cost is $3,450 per attendee, which includes tuition, materials, snacks and lunch. Students who complete the course will earn 3.5 continuing education units (CEUs) toward their automotive professional designation. To learn more, visit the course webpage. The deadline to register is June 30. Contact Litzinger at [email protected]. The post Registration Open for Heavy-Duty Leadership 2.0 appeared first on Counterman Magazine. View the full article

AMSOIL has expanded its line of synthetic European motor oil to include new 0W-30 and 10W-60 viscosities. The additions are part of an AMSOIL-exclusive formula designed for the unique demands of gasoline, diesel and hybrid European vehicles, the company said. AMSOIL synthetic European motor oil meets and often exceeds strict European manufacturer specifications, according to the company. It is formulated with shear-stable synthetic base oils and high-quality anti-wear additives to provide maximum protection and performance in high-performance European applications. AMSOIL European motor oil is designed to protect sensitive emissions systems with an optimal blend of sulfated ash, phosphorus and sulfur (SAPS) to ensure proper emissions-system function, according to the company. New AMSOIL 0W-30 and 10W-60 synthetic European motor oils promote engine cleanliness and are designed to prevent sludge and varnish deposits. According to AMSOIL, they’re excellent for turbochargers, with a robust composition that shields engines from the high temperatures turbos produce. AMSOIL European motor oil is thermally stable and resists deposit formation while cooling turbochargers. It delivers superior protection in extreme heat and subzero operating temperatures, according to the company. “AMSOIL European motor oil offers purpose-built solutions for a wide variety of European engines,” said AMSOIL Market Manager – Automotive B2C Alex Thompson. “We are excited to bring these two new products to the family, expanding our coverage on both ends of the European segment. Whether it’s meeting the strictest emissions standards to maximize efficiency or pushing your personal limits on the track, AMSOIL European motor oil has you covered.” AMSOIL 0W-30 synthetic European motor oil can be used in applications that require any of the following specifications: ACEA C2/C3, BMW LL-01FE, MB 229.31, 229.51, 229.52, VW/Audi 504/507, Porsche C30. AMSOIL 10W-60 synthetic European motor oil can be used in applications that require any of the following specifications: API SN or ACEA A3/B3/B4, including the BMW M Series, Ferrari, Aston Martin and Maserati. The post AMSOIL Adds 2 New Viscosities to Synthetic European Motor Oils appeared first on Counterman Magazine. View the full article

Patrick J. Balbo, sales executive of AP Emissions Technologies in Goldsboro, North Carolina, passed away on Thursday, May 18. Balbo worked for AP Emissions for almost 20 years in the Northeast Region. He will be greatly missed by his customers and his AP Family, the company states. He was born in Jersey City to the late Irene and Fred Balbo. Balbo was the son-in-law of Carmen and Carlos Alava. Balbo is survived by wife, Edith Alava-Balbo; brother, Fred (Carol) Balbo; and sister, Eileen (Anthony) Bruno. He also is survived by his beloved pet, Bodhi. The funeral was Monday, May 22, at the Church of the Assumption of Our Blessed Lady. The post Obituary: AP Emissions’ Sales Executive Passes Away appeared first on Counterman Magazine. View the full article

BendPak has purchased a new global headquarters in Agoura Hills, California. The 22,256-square-foot administrative building, built in 2012 for the Conrad N. Hilton Foundation, is situated on 12 acres in the foothills of the Santa Monica Mountains, just west of Los Angeles. BendPak expects to move from its current headquarters in Santa Paula, California, by the end of the summer. The award-winning building is modern, environmentally sensitive and energy-efficient. It earned LEED Platinum certification, the highest level available for sustainable buildings from the U.S. Green Building Council. “We are thrilled to own this landmark property,” said Don Henthorn, BendPak founder and chairman emeritus. “Our business is booming, and we’ve simply outgrown our current space. We believe this location will enhance our ability to serve our customers, while also providing our team with an uplifting and energizing work environment.” This is the latest in a series of recent BendPak real estate expansions. In 2020, the company completed a 50,000-square-foot addition to its Santa Paula distribution and manufacturing center and opened a new 100,000-square-foot distribution and administrative building in Alabama. Earlier this month, BendPak announced completion of a new 90,000-square-foot building on the Alabama campus. Operations at these facilities will continue. The new headquarters will be home to client and customer service, engineering, product development, marketing, information technology, human resources, accounting and management. BendPak’s new center of operations offers plenty of natural light and stunning mountain views, providing a serene atmosphere to inspire creativity and foster productivity. Designed to help promote innovation and constructive thought among employees, it features Zen-like elements including a stunning waterfall, babbling brook and peaceful koi pond, along with abundant outside relaxation and meeting spaces. “Our new global command center will enable us to provide a healthier, more comfortable and supportive work environment to help our employees thrive personally and professionally,” said Jeff Kritzer, BendPak president and CEO. “We look forward to this exciting new chapter in our company’s history and invite our clients and partners to visit us and experience the peaceful and inspiring environment for themselves.” Designed by ZGF, an architectural firm and global leader in sustainable and regenerative design, the building sets a regional precedent for environmental stewardship, according to BendPak. Noteworthy sustainable-design elements include extensive water-conservation systems, a green roof, solar thermal heating and passive cooling systems, drought-tolerant native plants and an active shading system. The net-zero-energy building harnesses the power of the sun to generate all the power it needs through the array of solar photovoltaic panels covering its parking canopy. This feature also highlights BendPak’s commitment to sustainable practices and reducing its carbon footprint. “Our new headquarters is not just a physical space, it’s a reflection of our company culture and values,” said Rudy Diaz, chief operating officer. “With three strategic campus locations across the United States, we’ll be even better-positioned to provide our customers with the highest-quality products and services, while also increasing our capacity for further growth and innovation.” Terms of the sale were not disclosed. The post BendPak Invests in New Global Headquarters appeared first on Counterman Magazine. View the full article

The Michigan Automotive Parts Association (MAPA) has selected Ken Wendling, retired from Standard Motor Products and living in Chesaning, Michigan, as the recipient of its 2023 MAPA Lifetime Achievement Award. Created in 2010, the MAPA Lifetime Achievement Award was created to honor the excellence of individuals in the automotive aftermarket who have made significant impacts in the industry and/or the association. The recipient must have had an extensive career in the industry, contributed significantly to the automotive aftermarket in Michigan and made accomplishments within their local community. Wendling has been a longtime member of MAPA and made sure Standard Motor Products (SMP) had input with this organization, which is committed to ongoing training for all industry professionals at every level. Wendling always made sure to sponsor and attend MAPA Industry Day. Over the years, Wendling helped recruit big names to sit on MAPA Industry Day panels, such as Eric Sills, president and CEO of SMP. When asked to be on the panel, Wendling always indicated he would find someone more qualified than himself. Teaching the Next Generation Early in his career, Wendling taught an automotive class at a local high school for apprentice techs and was a frequent automotive radio-show guest, helping callers to diagnose his/her automotive problem and guide them down the correct “do-it-yourself” repair path. In addition to his sales territory, Wendling traveled the country for SMP training Firestone technicians on how to diagnose and repair auto and truck air-conditioning systems. He also put in place the Professional Technician Hands on Training, which was launched in Lansing, Michigan. When hiring employees, Wendling spent two weeks with each employee giving the new hire his undivided attention teaching them about the industry, SMP and the technical side of the business. Wendling had everything in his office that you would find today in a company training department: cut-away samples of product, tools and more. Employees often completed hands-on training in his driveway on one of his or his neighbor’s cars. Once in a while, they would work on a neighbor’s farm tractor. Wendling often states he is proud of the fact that he completed, in one year, more technician seminars than anyone at SMP – 81. These were all technician classes conducted in the evenings on top of his regular territory-manager responsibilities. Wendling spearheaded the Auto Wares Tech Expo “Jeopardy” and “Top Gun” contests for many years, writing much of the material and hosting as Alex Trebek. Keeping Things Cool Wendling was known for performing hands-on air-conditioning check lanes, often starting at 7 a.m. and not finishing until after 8 p.m. At these events, he would work with the individual jobber stores and promote the free A/C check lane on local radio stations like WWJ in Detroit. At some events, there would be almost a mile-long line of vehicles waiting for their free A/C check-up. If the car only needed a small refrigerant top-off, he would perform that service after diagnosing the vehicles. If the cars needed more service, he would have a deal set up with local repair facilities to perform the more major work at a discount. In Michigan, these check lanes are legendary, MAPA says. Illustrious Career at SMP As soon as Wendling was old enough to hold a wrench, he started working on bicycles, and then minibikes, snowmobiles, motorcycles and cars. While still in school, he started work in the automotive aftermarket at Gold & Sons Automotive. After a few years, David Gold’s father asked Wendling to manage Gold & Sons Automotive Parts Store. Wendling started at SMP in June 1980 during the start of the automobile electronic revolution with electronic ignition, computers and small lightweight automotive air-conditioning systems with different types of refrigerant. While a territory sales manager, Ken was named Territory Manager of the Year for five of his eight years and was inducted into the Inner Circle Sales Club. He then moved to zone sales manager and was named Zone Manager of the Year eight times. In 2006, Wendling became regional sales manager for the eastern half of the United States. In 2009, he was promoted to national sales manager and then vice president warehouse distribution sales in 2013. Even though Wendling retired in 2018, he continued with special projects for the company until 2021. Wendling served SMP for 41 years. Wendling always managed “hands-on” and never was afraid to work alongside you – never afraid to get his hands dirty. He always had an ear at the street level, even when his career elevated to senior positions. He helped Standard Motor Products make relevant, “real-world” decisions. There was not an industry event that he did not attend, MAPA says. He was one of the original Northwood University Leadership attendees. He was the recipient of the Automotive Aftermarket Management Education Award from Northwood University in 2017 during Industry Week in Las Vegas. Wendling is a lifelong member of the Knights of Columbus, working for the organization on many fundraising projects. Since retirement, he helped to completely renovate St. Michael’s Catholic Church, his home parish. Since retirement, Wendling helped a nephew completely renovate an old farmhouse, including raising the house to add a 9-foot basement underneath, and removing the roof to create 16-foot cathedral ceilings. In retirement, Wendling also has been driving tractors or whatever is needed on family farms. On Sept. 28, 2022, Hurricane Ian devastated southwest Florida. With a truck load of tools, he and his wife, Shirley, headed to Florida and helped many homeowners rebuild. They did everything from drywall, electrical and plumbing to hauling many truckloads of debris to the scrap yard. A Family Man Ken and Shirley Wendling live in Chesaning, Michigan, and have two children and two grandchildren. Their son, Jason, also is in the automotive business and is the lead salesman at a GM dealership. Their daughter, Kristen, and her husband, Dan, live in Allendale with children Kennadi and Owen. Kristen is an elementary-school teacher and Dan is a lead project engineer. Ken Wendling is a lifelong member of St Michael’s Catholic Church, Maple Grove, and was an altar boy growing up. He was a little league baseball coach when son, Jason, was growing up, from the time Jason could play at age 5 until he was in high school. Ken and Jason love to snowmobile in the winter, and summer is Harley-riding time. Motorcycling is a family affair. Today, you’ll most likely find Ken and Shirley Wendling sitting in the bleachers (sometimes three to four times per week on the west side of the state) watching granddaughter Kennadi running track, and grandson Owen playing basketball, football, baseball and swimming. And still today, if you ask Wendling about the automotive aftermarket, he will tell you what he’s said for many, many years: “I love selling new parts for used cars!” The MAPA Lifetime Achievement Award will be presented to Ken Wendling during MAPA Industry Day 2023 on Wed., Sept. 13, at the Crowne Plaza Lansing West hotel in Lansing, Michigan. Rich Violette and Darrell Liddell will present the award. The post MAPA Honors Ken Wendling with Lifetime Achievement Award appeared first on Counterman Magazine. View the full article