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The Auto Care Association announced the launch of its newest Auto Care Academy course: “Aftermarket Essentials.” “This interactive and self-paced course will delve into the dynamic world of the aftermarket, providing a comprehensive understanding of its size, impact and the importance of keeping vehicles running smoothly and drivers safe,” the association said in a news release. “The ‘Aftermarket Essentials’ course will take the participant on an exciting journey exploring the inner workings of the vast auto care ecosystem in an easy-to-learn setting at the user’s own pace.” As an “entry-level” course, “Aftermarket Essentials” equips new professionals with a basic knowledge of how the industry functions to extend the life of vehicles, to enhance performance and to ensure the safety of everyone on the road. Participants can expect to: Explore the aftermarket industry’s size and scope Gain an understanding of the distribution channels from manufacturer to end-user, and how the products move through these channels Identify key stakeholders in the auto care industry and understand the role each plays in keeping vehicles on the move Understand the various aspects that make this industry so great The Auto Care Association partners with the University of the Aftermarket to bring industry professionals the “Aftermarket Essentials” course. Students who complete this course will earn 0.15 CEUs toward their AAP, MAAP, SPAAP or ACP certification. “Northwood University’s University of the Aftermarket is pleased to announce its collaboration with the Auto Care Association on providing continuous education and professional development opportunities to the automotive and heavy duty aftermarket,” said Thomas Litzinger, executive director, University of the Aftermarket. “Educational opportunities promote an engaged workforce, improve organizational efficiencies, and increase rates of employee retention. ‘Aftermarket Essentials’ lays an excellent foundation for individuals who are new to our industry or in a new position within their organization who require a broader understanding of the mobility aftermarket. Northwood University is grateful for its collaboration with the Auto Care Association and supports its vision to promote learning platforms to our industry.” To access the course, learners can visit academy.autocare.org and log in using their autocare.org credentials. Once logged in, students can select and purchase “Aftermarket Essentials,” located in the course catalog. To stay updated with Auto Care Academy’s latest course offerings and announcements, interested individuals are encouraged to sign up for notifications here. The post Auto Care Launches ‘Aftermarket Essentials’ Online Course appeared first on Counterman Magazine. View the full article

Executives on AutoZone’s most recent earnings call were upbeat about the growth prospects for the company’s international stores. AutoZone began publishing its international same-store sales numbers in September, along with its overall FY-2022 fourth-quarter results. In the fourth quarter, AutoZone’s stores in Mexico and Brazil posted year-over-year same-store sales growth of nearly 15% on a constant-currency basis – compared to 1.7% for the company’s domestic stores. In the first quarter of AutoZone’s fiscal-year 2023, which ended Nov. 18, same-store sales growth in Mexico and Brazil outpaced U.S. stores again. On a constant-currency basis, AutoZone’s international stores posted year-over-year same-store sales growth of nearly 11%, compared to 1.2% for its U.S. stores. On AutoZone’s Dec. 5 conference call, CEO Bill Rhodes noted that “international has become a more important part of our growth story and an area where we are increasingly deploying capital.” “We are very excited about the short- and long-term growth prospects of international,” Rhodes added. “Our expectations are we will continue to grow mature-store volumes both in DIY and DIFM and we plan to accelerate new-store openings over the next several years, ultimately getting to a minimum of 200 international new stores by 2028.” During the first quarter, AutoZone said it opened five new stores in Mexico and four in Brazil. As of Nov. 18, the company had 6,316 stores in the United States, 745 in Mexico and 104 in Brazil, for a total store count of 7,165. “These [international] businesses had impressive performance last quarter and should continue to grow at a robust pace for the remainder of fiscal 2024,” said Phil Daniele, who will succeed Rhodes as CEO in January. “We are leveraging many of the learnings we have in the U.S. to refine our offerings in Mexico and Brazil.” Although AutoZone isn’t breaking out bottom-line data for its international stores, CFO Jamere Jackson provided some insight on profit margins during the question-and-answer session with analysts. “From a margin standpoint, we’re very pleased with the progress that we’re making on margins – both gross margins and total operating margins,” Jackson said. “In our business in Mexico, which is much more mature than what we have in Brazil, we’ve been very pleased with the actions we’ve been able to take on the merchandising side of the business, and that’s given us a very healthy gross margin in that business.” Considering “the inherent advantages” of low-cost labor, Jackson added, “it’s a very attractive operating-margin structure in Mexico, and we believe as our business in Brazil matures and scales over time that we’ll see similar advantages in Brazil.” However, as AutoZone aggressively invests to open new stores in Brazil, Rhodes cautioned that “we’re still losing money there.” Those new stores “are causing a pretty good headwind,” Rhodes added, but such challenges are “not unanticipated.” While Rhodes and Daniele made a point to highlight the same-store sales growth in Mexico and Brazil during the call, Daniele emphasized that “the No. 1 focus for the remainder of the year will be on growing [market] share in our domestic commercial business.” The post AutoZone Ramping Up International Growth appeared first on Counterman Magazine. View the full article

AutoZone reported net sales of $4.2 billion for its first quarter of fiscal 2024, a 5.1% year-over-year increase. Same-store sales were up 3.4% in the quarter, which ended on Nov. 18. Operating profit increased 17.4% to $848.6 million. Net income for the quarter increased 10% over the same period last year to $593.5 million, while diluted earnings per share increased 18.6% to $32.55. “Our leadership team and I continue to be impressed with our post-pandemic sales performance,” AutoZone CEO Bill Rhodes said during the company’s Dec. 5 earnings conference call. “To put this in perspective, our FY 2019 sales were $11.6 billion, and now our trailing four-quarter sales are $17.7 billion – a 50%-plus increase over a four-year time horizon.” Domestic commercial sales were up 5.7%, while domestic retail sales were flat, according to company executives on the call. “Our performance in retail was slightly below our expectations, but still resilient in the current environment,” Rhodes said. A mild start to the winter in some areas of the country dinged DIY sales. The weather impact played out in “a 70-basis-point performance gap between the Northeast and Midwestern markets versus the rest of the country,” according to Rhodes. “This year, October was warmer than last year, and sales in weather-sensitive hard-part categories in the Midwest and the Northeast underperformed the remainder of the country,” explained Phil Daniele, who will succeed Rhodes as CEO in January. “ … As a reminder, historically extreme weather – either hot or cold – drives parts failures and accelerated maintenance.” Inflation was another headwind in the DIY space. Sales-floor categories underperformed hard parts, according to Daniele, “as we saw more discretionary pullback from customers.” “We do feel the low-end consumer started pulling back on discretionary purchases,” Daniele added. He noted that company expects inflation to remain at similar levels in its fiscal second quarter, as the industry is migrating back to pre-pandemic inflation levels, lapping very high inflation from a year ago.” He concluded: “For the second quarter, we expect our DIY sales to remain more difficult and our commercial sales trends to improve.” Domestic commercial sales represented 30% of Auto Zone’s total domestic sales in its fiscal first quarter. Daniele attributed the DIFM strength to initiatives such as “improved satellite-store availability,” expansion of its hub/megahub network, robust Duralast-brand sales and “an intense focus on high-quality products and technological enhancements that make us easier to do business with.” “We believe our commercial business will get stronger and growth rates should improve as we move through the year, as comps get easier and our execution will continue to improve,” Daniele added. In January, Rhodes will transition to the role of executive chairman of the board, while Daniele will become president and CEO, as part of a transition plan announced in July. Currently, Daniele is executive vice president merchandising, marketing and supply chain. “It will be one of the greatest honors of my life to move into that role,” Daniele said on the conference call, “and while that role will come with new opportunities and challenges, I continue to be very bullish about [our] prospects because I know we have an extraordinary culture in a terrific industry.” The post AutoZone Reports 5% Increase in Fiscal Q1 Net Sales appeared first on Counterman Magazine. View the full article

Mevotech announced the addition of 138 new part numbers in December. “Wrapping up a strong Q4, our December release includes a series of industry firsts and innovative repair solutions from Mevotech’s top-tier TTX and Supreme lines,” the company said in a news release. “This expansion significantly enhances our coverage for domestic and import passenger vehicles, pickup trucks, SUVs and EVs, up to model-year 2023, and providing the professional technician with more repair alternatives.” Toronto-based Mevotech said its December release “builds on Mevotech’s commitment to product durability with more engineered improvements to address common failure modes with the original equipment.” “X-Factor upgrades help improve performance and are featured on Mevotech TTX and Supreme replacement components,” the company noted. “Moreover, the Labor Saver program enhances efficiency, saves time and increases product value right out of the box.” Key release highlights include: TTX Front L/R Upper Control Arm CTXMS401269 / CTXMS401270 Popular application: 2022-2019 Ford Ranger The TTX control-arm body is engineered with a fully forged one-piece design, compared to the original-equipment hollow stamped-steel. This significantly increases assembly strength and reduces stress on related components like bushings and ball joints, according to the company. Part service life is increased with the patented self-lubricating sintered Dynamic Control Bearing. The patented adaptive boot lips and locking boot technology prevent contaminant ingress, offering superior protection compared to traditional boot seals. Streamlining the installation process, TTX includes all necessary replacement Repel-TEK coated hardware. TTX Front L/R Lower Control Arm CTXMS401280 / CTXMS401281 Popular applications: 2023-2020 Ford Escape; 2023-2021 Ford Bronco Sport Mevotech’s ingeniously engineered swivel boot technology enables the ball pin to rotate independently of the boot to prevent tearing due to twisting, according to the company. Tackling concerns of premature bearing failure in high-heat conditions, TTX patented BiMetallic technology enables ball joint with heat and wear-resistant sintered bearings to be threaded into unitized aluminum control arms. TTX control arms feature a reinforced forging with filled-in recesses and additional material, effectively reducing stress on bushings and ball joints while increasing overall strength and rigidity. Replacement Repel-TEK fastening hardware is included for a complete job. TTX Front Lower Ball Joint TXMS50589 Popular applications: 2023-2019 Chevrolet Silverado 1500; 2023-2019 GMC Sierra 1500 Featuring the patented self-lubricating sintered Dynamic Control Bearing, TXMS50589 delivers enhanced performance under all service conditions. The durable Integri-Boot with multiple lips prevents contaminant ingress, while the heavy-duty Repel-TEK formula protects the entire assembly against harmful corrosion. TTX Tie-Rod-End Assembly TXMS25956 Popular applications: 2022-2015 RAM 2500; 2020-2014 RAM 3500 Designed with the patented self-lubricating sintered Dynamic Control Bearing, which excels under high-heat and high-load conditions. Engineered with an advanced boot seal design with patent-pending adaptive boot lips and locking boot technology to protect ball joint internals. Improved ease of installation and alignment service with a hex forged tie rod body and adjusting sleeve. This increases working surface area for the professional technician. Pre-assembled steering solution reduces fitting time. Repel-TEK coating protects entire assembly and makes future alignment service trouble-free. To learn more about Mevotech, watch a company overview video here. The post Mevotech Concludes Year with 138 New Part Numbers in December appeared first on Counterman Magazine. View the full article

Hunter Engineering recently announced a new integration partnership with leading automotive-software provider UpdatePromise. The integration will allow service advisors quick access to Hunter’s Quick Check Drive and Quick Tread Edge autonomous inspection results, allowing them to identify alignment and tread-depth concerns and bring them to the attention of vehicle owners, Hunter noted. With electrification expected to significantly reduce standard repair and maintenance work over the next decade, the integration will place service departments in a better position to capitalize on all their alignment and tire opportunities. The Quick Check autonomous inspection system is designed to provide accurate and detailed alignment and tire tread-depth results in seconds as the vehicle drives through the service lane. The UpdatePromise Tablet Vehicle Check In, part of the overall customer experience management solution, creates a seamless workflow that allows service teams to complete and review everything they need, all in one single ecosystem, according to the companies. Dealerships can capture videos and photos, review OEM direct and OEM connected vehicle data, present safety-related inspection reports and add services directly to DMS repair orders from one single integrated system. “Streamlining the vehicle check-in process and reducing manual data entry will help shops save time and money,” Hunter said in a news release. “Additionally, the integration ensures that the correct tire inspection and service repair diagnosis is always accurate.” Alignments traditionally rank among the highest-margin services a shop can provide. Automakers have long advocated that dealer service departments increase tire sales to fuel additional sales per repair order, as well as retain service customers by bringing them back into the showroom. “We’re excited to partner with Hunter Engineering to offer our customers even more value and convenience,” said Richard Pannazzo, chief operating officer at UpdatePromise. “This integration aligns perfectly with our mission to help automotive service providers thrive by simplifying their operations and delivering exceptional customer experiences.” “Hunter is fortunate to have so many loyal auto dealer customers invested in inspection equipment, and we’re happy to make this integration available to them,” said Alex Smith, Hunter product manager for inspection. “The new partnership with UpdatePromise will result in more alignments, more tire sales, greater efficiency and a safer vehicle for the customer.”  For more information, visit www.hunter.com/vehicle-inspection. The post Hunter Announces Integration Partnership with UpdatePromise appeared first on Counterman Magazine. View the full article

Repairify, a portfolio company of Kinderhook Industries, and Autel U.S., a wholly owned subsidiary of Autel Intelligent Technology Corp., recently highlighted their key partnership advances and announced “bold initiatives” for 2024. Repairify and Autel have enhanced the efficiency of the collision and glass repair shop workflow and documentation process by seamlessly integrating Repairify’s remote services and authentic OEM tool scans into the Autel Remote Expert platform. The integration, now available on Autel MaxiSYS Ultra series tablets and MaxiFlash XLink standalone communication devices, increases efficiency by reducing the number of in-shop tools needed to support vehicle diagnostics, calibrations and programming events, according to the companies. This past summer, Repairify and Autel launched adasThink for Autel users, which provided collision and glass shops with pre-repair insights into required vehicle calibrations (based on scan findings) to help shops complete accurate estimates before the repair starts. This reduced the likelihood of supplemental charges, increased customer satisfaction, and improved insurance reimbursement times. In Q1 2024, Autel and Repairify will continue to enhance the value of their combined services for their users through the following planned releases: asTech insights, which will provide shops with vehicle-specific AI-driven repair recommendations based on the diagnostic trouble codes (DTC) identified during the pre-repair scan. Repairify remote service expansion, which will make dynamic and static calibrations available through the Remote Expert Platform. New next-generation Repairify calibration rigs, manufactured by Autel, for in-shop and mobile-express providers. “This is truly one of the most exciting initiatives in the history of our company,” said Cris Hollingsworth, president of Repairify Global Holdings. “Our customers have consistently asked us to deliver a seamless and integrated ecosystem of product solutions for their vehicle diagnostic, calibration and programming needs. The combination of Autel’s world-class product solutions with Repairify’s global leading technology, data, service and intelligence offerings provides shops the opportunity to service all aspects of vehicle repair through one product interface that drives maximum efficiency, increases customer satisfaction and ensures that vehicles are repaired safely, accurately and through a certified process based on OEM procedures.” “Autel is committed to providing its users with software and equipment that meet or exceed their expectations and comprehensive solutions that enable their businesses to thrive in this evolving and sophisticated vehicle repair marketplace,” said Autel CEO Chloe Hung. “When we developed the MaxiSYS ADAS IA900WA, it was with a single goal in mind: to redefine the industry’s approach to the service and repair of the modern vehicle and, with one system, develop a comprehensive workflow to enable technicians to take the vehicle from diagnostics and repair to alignment, programming, and calibration. This approach has helped our users provide their customers with superior repair and servicing of all vehicle systems, including vital safety systems. Also, it enables shop owners to see efficient key-to-key operations and financial success. “Repairify offers our customers, specifically those in collision and glass repair, even greater efficiency with its information services such as adasThink and asTech Insights, access to its network of Remote OE services, software and tools, and insurance-ready and OE-certified Pre- and Post-Scan reports. We are proud of our partnership with Repairify and all the opportunities it has provided to our customers, and we look forward to working together to drive innovation in the aftermarket.” The post Repairify, Autel Announce New Collision Solutions appeared first on Counterman Magazine. View the full article

Wheel-speed sensors aren’t new to any of us. They’ve been around for years, and their initial purpose was to provide wheel-speed data to the control unit for the antilock braking system (ABS). Because of this, they’re often called ABS sensors. On today’s vehicles, however, the ABS isn’t the only system that utilizes wheel-speed data. Multiple safety and comfort systems such as advanced driver-assistance systems (ADAS), traction control and parallel-parking assist rely on wheel-speed data to function properly. At a glance, all wheel-speed sensors may appear to be the same. But there are two different types: passive and active. Essentially, both have the same job of providing wheel-speed data to various control units, but they differ in how they do it and how well they do it. Passive Wheel-Speed Sensors Passive wheel-speed sensors are constructed with a permanent magnet and fine copper wire and generate a magnetic field. They operate in conjunction with a toothed metal ring, called a tone ring, which rotates at wheel speed. As the teeth of the tone ring pass through the magnetic field, it causes the polarity of the sensor to change and generates an alternating-current (AC) signal. This AC signal is sent to the ABS control unit, which in turn must interpret it to determine when ABS operation is required. While passive sensors have been effective for many years, they have several drawbacks. A common problem with these and any type of permanent magnet sensor is limited operation at low speeds. In the case of wheel speed, a passive sensor is only able to generate a signal at approximately four miles per hour and higher. They also do not generate a signal in reverse, and the gap between the sensor and the teeth on the tone ring is critical. Even the slightest amount of rust buildup underneath one of these sensors can cause erratic operation and unwanted activation of the ABS under braking. In addition, the magnetic field of these sensors can attract fine metal particles over time, which further inhibit proper system operation. Active Wheel-Speed Sensors The AC signal generated by a passive wheel-speed sensor is an analog wave, or a continuous smooth waveform. An active wheel-speed sensor, on the other hand, produces a digital signal, which is viewed as a square waveform. A digital signal is a very accurate and precise on/off signal. Many of the other control units associated with today’s advanced systems rely on this type of precision for proper system operation. In addition to the accuracy, an active wheel-speed sensor can read wheel speed practically to zero mph, which is critical data for modern traction-control and driver-assistance systems, and some also can detect reverse wheel rotation. Active wheel-speed sensors require power to operate, whereas passive units do not. There are two types of active wheel-speed sensors: a Hall-effect sensor and a magneto-resistive sensor. A Hall-effect sensor requires either a toothed or magnetic ring to generate a voltage signal, whereas a magneto-resistive sensor utilizes a slightly different type of encoder ring, allowing it to determine direction of wheel rotation. The most important part about these sensors is knowing that they’re different. Visually they look the same, but functionally they’re not interchangeable. Some makes and models that are traditionally thought of as the “same” vehicle with different badging can utilize different sensors, even for the same model year. When it’s all said and done, active wheel-speed sensors are necessary for today’s advanced systems, but regardless, all wheel-speed sensors take a lot of abuse, simply due to their location. Any time there’s a problem indicating a bad wheel-speed sensor, all components must be taken into account including the sensor itself, as well as the wheel bearing and CV joint, which may house or support the tone ring or encoder wheel necessary for sensor operation. The post Active vs. Passive Wheel-Speed Sensors appeared first on Counterman Magazine. View the full article

Benjamin Fisher of New Haven, Connecticut, is the 2023 Mitchell 1 and National Institute for Automotive Service Excellence (ASE) Technician of the Future, Mitchell 1 announced. Fisher received the award during the ASE Board of Governors Meeting and Service Professional Awards Banquet in Clearwater, Florida. “We congratulate Ben on receiving the 2023 Technician of the Future Award,” said Nick DiVerde, senior marketing director, Mitchell 1. “Through his hard work and determination thus far, Ben has proven to be a student that Mitchell 1 is proud to recognize. We know he will be successful as he continues with his education and journeys down his career path.” Fisher, who received a $1,000 cash prize for the honor, recently earned an associate’s degree in Comprehensive Automotive Repair and Services (C.A.R.S.) from Gateway Community College in New Haven. He also holds several ASE certifications. “While attending the University of Connecticut for software engineering during COVID, I decided to take a semester off and found a job at a local TravelCenters of America,” said Fisher. “That’s when I discovered that working with my hands as well as my brain was much more rewarding. My goal for the future is to make an impact in the world with my skill set.” To receive the Mitchell 1 and ASE Technician of the Future Award, the winner must be ASE-certified, have registered as a student and earned the highest cumulative test scores on the A4, A5, A6 and A8 tests. The post Ben Fisher Named 2023 Mitchell 1, ASE Technician of the Future appeared first on Counterman Magazine. View the full article

Transtar Holding Co. announced the formation of NexaMotion Group. “NexaMotion Group will include the automotive aftermarket businesses that serve automotive professionals with best-in-class parts through distribution excellence and e-commerce solutions,” according to Cleveland-based Transtar. The new group will include Transtar Industries, Transend, C&M Auto Parts, King-O-Matic, TransMart, RECON and Pro-King Automotive Products. Transtar Holding Co. President and CEO Neil Sethi will lead NexaMotion Group. “The formation of NexaMotion aligns our legacy transmission business, recent acquisitions in general automotive repair and our e-commerce solution into one platform,” said Sethi. “We’ve always focused our business on excellent customer service and innovation. With 48 years at the forefront of the aftermarket industry, it’s an exciting move for Transtar Holding Company and the future of our business.” The post Transtar Forms NexaMotion Group appeared first on Counterman Magazine. View the full article

WAI Global, in conjunction with the University of the Aftermarket Foundation (UAF), recently announced the WAI Global/Bill Ernst Memorial Scholarship. The WAI Global/Bill Ernst Memorial Scholarship will present one $2,500 annual scholarship designated for a student pursuing a career in the automotive aftermarket. The scholarship is available to students in two-year technical college programs and vocational schools and four-year college programs and subject to the same requirements as other UAF scholarships: applicants must be enrolled full-time in a college-level program or an ASE/NATEF (National Automotive Technician Education Foundation)-certified automotive technical program. Graduate programs and part-time undergraduate programs do not qualify. “Bill Ernst was employed by WAI for 20 years as a warehouse manager, account manager and senior account manager,” WAI said in a news release. “He represented all that was good in a dedicated employee. He was tenacious in obtaining new and retaining current business, driven by what was in the best interest of the company and the customer. He was universally well-liked, and a true pillar of the remanufacturing industry. Applicants should consider these attributes when applying.” Recipients will be chosen by a selection committee appointed by the University of the Aftermarket Foundation (including a representative from WAI Global), using completed electronic applications filed at the scholarship website, and will adhere to the UAF scholarship deadlines for student applications and committee selection/awards. The post WAI, UAF Announce Bill Ernst Memorial Scholarship appeared first on Counterman Magazine. View the full article

NTN Bearing Corp. of America is sharing its story of support for a local animal rescue. On Nov. 16, NTN donated a Mercedes-Benz Sprinter van with its cargo hold full of supplies to Wright-Way Rescue, but it didn’t happen without a bit of good fortune. In October, Wright-Way Rescue, an animal rescue organization based in Morton Grove, Illinois, had an accident with a van used for its animal-rescue missions. The accident rendered the van a total loss with an insurance payout that would not be sufficient to purchase a replacement vehicle. With countless animal lives hanging in the balance, Wright-Way put out a call to the community to help raise funds for a replacement vehicle. Meanwhile, NTN recently had replaced its Technical Training Unit van, and had begun looking for a deserving home for the previous van, a 2011 Mercedes-Benz Sprinter 2500. Even after 12 years of onsite bearing-training service, the van has been well-maintained and has a lot of useful life left in it, according to NTN. The NTN team contacted multiple charities looking for a cause that could make good use of the van, but had not found the right fit. And that’s when the stars aligned. Wright-Way’s call for help was picked up by local Chicago media outlets, and the headline “Suburban Rescue in ‘Dire’ Need of New Van to Save Animals from Being Euthanized” came to the attention of the NTN team. NTN reached out to Christy Anderson, founder of Wright-Way, to see if the van would help get the organization back on the road, and she was thrilled to accept our donation offer. Because of its former duty, the van is equipped with a loading ramp, shelving and a cargo bulkhead, which all will be very useful for its new mission with Wright-Way. “We were looking for a good home for our technical training van, and we feel fortunate to have found a deserving organization, in urgent need, based less than 10 miles away from our U.S. headquarters,” said Pete Eich, president and CEO. “Wright-Way Rescue fulfills a critical role in our community, saving the lives of dogs and cats on a daily basis, and we are thrilled that our van will go from bearing training duty to animal rescue duty. When we shared this news internally, our employees opened their hearts and filled the van with much needed supplies for Wright-Way, making an even bigger impact. I couldn’t be more proud of the NTN team.” On Nov. 16, a group of NTN employees delivered the van to Wright-Way’s Morton Grove location. The NTN team was greeted by the grateful team from Wright-Way Rescue to hand off the vehicle, tour their facility and meet some of the animals Wright-Way works so hard to rescue. At the end of the day, Wright-Way had gained a much-needed vehicle and supplies, and the NTN team had gained the satisfaction that they were able to help a deserving organization in the community. Wright-Way also was left with one less dog to find a home for, as a member of the NTN HR team fell in love with a puppy and had to take her home. NTN launched a new Community Spirit and Engagement Policy in January 2023, with the purpose of managing the company in a responsible and ethical manner and making a positive impact on the communities in which the company operates. The goals of the policy include maintaining a community involvement program that contributes time and resources to charitable organizations and encourages employees to have an active role within the local community, and making positive contributions to the community and building partnerships with other groups and organizations, according to NTN. “NTN’s donation of this vehicle to Wright-Way Rescue aligns perfectly with the goals of NTN’s Community Spirit and Engagement Policy,” said Brad Fideli, director, human resources. “The effort of our team to go the extra-mile in collecting needed supplies from our employees and community are a great example of the impact a program like ours can have. We are proud to contribute to our community and build relationships with wonderful organizations like Wright-Way.” Wright-Way Rescue, a nonprofit 501 (c)(3) animal rescue organization, has multiple locations in the Chicago suburbs and downstate Illinois. To learn more about Wright-Way Rescue and how you can help support its mission, visit wright-wayrescue.org/. The post NTN Answers Call to Help Local Animal Rescue in Need appeared first on Counterman Magazine. View the full article

Bryan Miller, vice president of product and category management at Arnold Motor Supply, has been elected chairman of the Alliance Commercial Vehicle and Heavy Duty (CVHD) steering committee for 2024. The CVHD steering committee is a collection of Alliance CVHD membership with the purpose of providing guidance on vendor relationships, exclusive national branding and the developing national truck service program. The Alliance CVHD program prides itself on industry-leading IT solutions to facilitate ease of business; expansive interchange and product lookups; B2B and B2C solutions; and ensuring truck-part suppliers and repair facilities are found online. The Alliance CVHD steering committee will offer guidance and new ideas that will steer the future of the program. Miller will begin serving as chairman of the Alliance CVHD steering committee effective Jan. 1. “This is a great opportunity for myself and the Alliance as a whole,” Miller said. “To be a part of something from the beginning is a privilege. The Alliance CVHD team has done a great job of starting this program and we at Arnold Motor Supply look forward to being a part of its growth and future success. We are just getting started, our goal is to make this the strongest CVHD program in the industry.” Miller will work directly with other members of the steering committee, as well as the Alliance CVHD headquarters personnel led by Justin Hebert and Mario Gonzalez. “We are delighted to have Bryan Miller taking the helm as chairman of the CVHD steering committee,” said Mario Gonzalez, Alliance CVHD program manager. “Bryan’s incredible success in growing the heavy-duty business at Arnold Motor Supply speaks volumes about his expertise. What sets Bryan apart is not just his professional achievements, but his genuine commitment to the Alliance’s CVHD program. His eagerness to share ideas, showcases a leader who not only believes in growth but actively nurtures it. With Bryan steering our committee, we are confident in the continued success of our CVHD program.” Those interested in more information or specific program details and membership should contact Mario Gonzalez at [email protected] or visit www.truckservicecenters.com. The post Alliance CVHD Elects Chairman of Steering Committee appeared first on Counterman Magazine. View the full article

As we brace for the worst this coming season has to offer, it’s time to get ahead of winter maintenance. Snow tires are one of the more obvious seasonal upgrades, adding a little more stability and traction on slippery roads. Even if your customers don’t need to perform a seasonal tire changeover, they should be checking tread depths, overall tire condition and air pressures regularly. As ambient temperatures drop, tire pressure drops with it. For every 10 degrees of change, you can expect to “lose” 1 pound of air pressure. TPMS sensors may trigger a warning light if these pressures drop below their preset thresholds, although the light may turn off after a few miles, as heat builds in the tire and the pressure increases. Some manufacturers even recommend increasing winter air pressure by 3 to 5 PSI to compensate for these temperature differences. Proper inflation also ensures that the tire has the optimal amount of contact with the road. Steering, suspension and brake systems work together to help keep those tires firmly planted on the pavement. Worn shocks, struts and chassis parts can affect steering and handling in slippery conditions, while imbalanced braking can affect stopping distance and straight-line deceleration. Inoperative or defective ABS components also may disable traction control and lane assist, as well as other advanced driving-assistance systems (ADAS). ADAS relies on information from the forward-facing camera(s) commonly found near the rear-view camera, so recommending a weatherproof winter or monobeam wiper of the correct size can help keep the camera view (and your own) clear and unobstructed. Your own field of vision can be further expanded with fresh or upgraded head-lamp and fog-lamp bulbs. Brighter or whiter lamps (when properly aimed) will cast a pattern further and wider than old bulbs in a hazy, clouded housing. It also makes you more visible to oncoming drivers. While checking the lighting, be sure to cycle the hazard switch along with your high/low beams and turn signals. In the event that you DO find yourself stranded roadside, visibility becomes an even bigger safety concern! It may seem strange to be concerned about checking over your A/C system before the mercury drops, but the windshield defroster/defogger function of the HVAC controls rely on the air conditioning to dehumidify the air inside the cabin. To defog your windshield quickly, turn OFF the recirculation feature, turn the fan to it highest setting and turn on the AC. Once it clears, you can turn down the fan, increase the temperature and enjoy a clearer view. Checking or changing your cabin filter now will also ensure optimum airflow through those vents. Keeping the heat circulating all winter means checking the cooling system now. Flushing the cooling system (including the heater core), or at least checking the level and concentration of the coolant is the first step to a warm vehicle. Once the system is up to temperature, cycle the controls through each setting, checking for proper operation of door actuators and the blower motor to prevent surprises later. Under the hood, check hoses and thermostat operation, along with any possible leaks from the radiator and water pump. Next, check belt and pulley condition while moving along to the starting and charging system. Winter is one of the hardest seasons on a battery. Test all batteries for adequate cold-cranking amperage and resting voltage. Remember that many vehicles equipped with start-stop and diesel trucks have TWO batteries, and that even hybrids have a starting battery separate from the giant battery pack that provides power to the electric motor(s). Terminal connections and cables should be clean and secure. A portable power pack/jump starter or a quality set of jumper cables make an excellent addition to your roadside emergency kit. Your emergency supplies also should include a first aid kit, a blanket or warm coat, flashlight, drinking water and non-perishable food. While you’re packing these supplies in the trunk, take the time to check the condition of your jack, lug wrench and spare tire (or inflator kit). With proper preventative maintenance, you and your customers can limit the potential for breakdowns, but still be well-prepared in the event of an emergency. The post Winter Vehicle Prep appeared first on Counterman Magazine. View the full article

WAI recently announced the addition of 25 new part numbers to its catalog and parts selection. The 100%-new part numbers cover more than 19.5 million vehicles in operation (VIO) for popular global brands for Audi, BMW, Cadillac, Chevrolet, Fiat, Ford, Jaguar, Kia, Mercedes-Benz, Mercury, Mini Cooper, Nissan, Ram, Saab, Saturn, Suzuki, Toyota, Volkswagen and Volvo (applicable for U.S. and Canada), according to the company. “WAI has a strong legacy of bringing new parts and technologies to the market in premium-quality formats,” Senior VP Ron Bernstein said. “Our TRANSPO electronics division leads the industry in technical microchip innovations, and we are proud to offer comprehensive lines in rotating electrical, engine management and wiper motor and window motor solutions including complete assemblies and wireless LIN 2 protocol connectivity. Our focus is to reduce install times, and eliminate comebacks for installers.” He continued: “We support plug-and-play connectivity in the latest smart motors with all the bells and whistle features available: anti-pinch, rain sensor, adaptive settings replication, etc. This is driven by our design and manufacturing guideline – the synergistic design platform that inspires innovation and new technology improvements over existing OE designs.” WAI’s 100%-new no-core programs “bring value, significantly reduce comebacks and keep customers happy with powerful, high-endurance parts that are ‘Built to last, Built to perform,’” according to the company. All parts are in stock. For more information, contact your sales representative or visit the WAI website. The post WAI Adds 25 New Part Numbers appeared first on Counterman Magazine. View the full article

The Automotive Parts Services Group (The Group), a joint venture of The Pronto Network and Federated-Alliance, recently announced a national supply agreement with Monro Inc. on behalf of member distributors. “The ability to provide national coverage through our collaboration with a single central billing process is key with national customers like Monro,” said Larry Pavey, CEO of the Automotive Parts Services Group. “By working together, our members are able to deliver the same benefits as retail competitors, as well as local expertise and dedication to the needs of professional service providers. This agreement provides members of The Group with the opportunity to offer premium parts and service to Monro and their more than 1,300 locations through an efficient, coast-to-coast system integration.” The national supply program will begin in several pilot areas and will expand throughout the country in future weeks. “We are excited about the agreement and working with The Group members who focus on serving professional service providers,” said Austin Phillips, vice president of marketing, merchandising and commercial for Monro. “We are impressed with The Group’s ability to develop integrated processes that allow their different members to act as one company which was essential to us. We recognize that working with their members and high-quality suppliers will allow our stores to provide enhanced value and service for our customers.” The post Monro, The Group Announce National Supply Agreement appeared first on Counterman Magazine. View the full article

O’Reilly Automotive has expanded its charitable efforts since hosting its first small golf tournament in 1999. Now, the company organizes two annual golf tournaments, supporting numerous charities in the Springfield, Missouri, area, where O’Reilly is headquartered. On Nov. 16, O’Reilly Auto Parts distributed grants totaling more than $600,000 to 34 local nonprofit organizations. The grants were awarded to a diverse range of charities, addressing needs such as disability support, mental health services, youth mentoring and emergency-shelter provision. The beneficiaries include organizations such as The Arc of the Ozarks, Big Brothers Big Sisters, The Child Advocacy Center and many others. Each charity received funds to support various operational or capital needs. Julie Gray, vice president of corporate services at O’Reilly, expressed the company’s commitment to community support. “This is one of the highlights of our year,” Gray said. “Giving back is deeply ingrained in our culture. A lot of people work hard to make our golf tournaments a success each year, and it’s all worth it when we see the difference those dollars will make to the people our community’s nonprofits serve. It drives us to try to raise even more, year after year.” Since 2017, the Community Foundation of the Ozarks (CFO) has facilitated the grant applications and managed the funds. Since the partnership began, the O’Reilly Charity Golf Classic tournaments have raised and distributed $3.4 million. O’Reilly Auto Parts extended gratitude to the suppliers, vendors and team members who sponsor and support the annual golf tournaments, making these significant contributions to local nonprofits possible. The post O’Reilly Gives Nearly $660,000 to 34 Local Charities appeared first on Counterman Magazine. View the full article

As the days grow shorter, the leaves begin to change, and there’s a nip in the air. Deer season has opened in many states, and that means an increase in antlered traffic for those of us on the roads as well as in the woods. The United States is home to around 32 million white-tailed deer (Odocoileus virginianus), and another 3.5 million black-tailed or mule deer (Odocoileus hemionus). While a huge number of sporting folks will enjoy spending the upcoming fall and winter months searching for deer, many others hope to avoid them at all costs. Deer hunters spent roughly $23 billion pursuing their quarry in 2020, from license fees to purchasing gear, as well as travel and lodging. On the other hand, the insurance industry reports approximately $1 billion in deer-related losses annually, the result of roughly 1.5 million individual claims. Hunters spend considerably more per year chasing deer, but they probably enjoy themselves a lot more than the folks making a claim with their insurance company! White-tail populations are spread throughout the United States, but as humans continue to develop former deer habitat into suburbs and as cities spread ever outward, people encounter deer on a more frequent basis. Bordering on being a nuisance, urban and suburban deer outnumber populations found elsewhere in my state. I’ve hunted in upstate New York for nearly 30 years, but the biggest buck I’ve personally encountered was seen in my suburban neighbor’s yard a couple of years ago, browsing at their bird feeder! Deer are naturally most active and dawn and dusk, but as the seasons change from summer to fall, their activity becomes a little more intense. The heat is on to find a mate and to find dwindling food resources, which means they’re more likely to leave traditional areas of cover (like the woods) and be on the move, crossing roads and even highways. Increased deer traffic in low-light conditions, along with the greater overlap of our “habitats,” is a recipe for disaster on the road. Defensive driving isn’t just about other drivers and vehicles. In areas with high deer populations, self-aware drivers naturally keep watch along the roadside, looking for animals lurking in the shadows, and for their tell-tale glowing eyes after dark. The old phrase “a deer in headlights” refers to their tendency to freeze up or panic when blinded by oncoming lights. Those eyes are tuned for low-light conditions, so when your bi-xenon HID or LED-upgrade headlamps suddenly shine directly in them, it’s even more disorienting for them than it is for the rest of us! When it comes to running deer, another old adage I’ve often heard is that “you won’t hit the deer you see … you’ll hit the one behind her.” As herd animals, deer (especially females) often travel together. White-tailed deer are named for the prominent white fur on their rump, and when startled, that furry flag of a tail stands high as a warning to others. If a deer crosses in front of you, and her tail is up, there’s a good chance it’s for the benefit of another deer behind her. While your attention is diverted by the “near-miss,” you’re liable to hit (or be hit by) the next deer in line. This is one of many reasons that when confronted with the choice of hitting the deer in front of you or swerving, sometimes it’s safer to take the hit. In most deer-strike claims, damages are limited to the front bumper, radiator/grille, lights and hood. Depending on the angle of the hit, deer also might strike or “tumble” down the side of the vehicle. Vehicles are designed to safely withstand front-end impacts greater than even the most “monster” buck, so firm braking in a straight line should be your first choice. Attempting to avoid the collision could put you off the side of the road, or head-on into oncoming vehicles. Winter conditions can make recovering from a hasty maneuver even trickier, so leave the stunt-driving to the movie stars! The post Deer-Collision Season: It’s Bucks vs. Bumpers appeared first on Counterman Magazine. View the full article

The University of the Aftermarket Foundation (UAF) has presented Bob Egan with the UAF Educational Advocacy Award. This prestigious award recognizes an aftermarket leader for their dedication to the pursuit of excellence in education. Egan served as chairman of the University of the Aftermarket Foundation since 2017 and recently transitioned to the role of chairman emeritus. During his tenure, UAF saw record growth in the funding of scholarships and educational programs that pave the way for students to pursue and excel in careers in the aftermarket. Egan retired from Federal-Mogul in 2015. During his esteemed 36-year career, he held a series of executive roles of increasing responsibility, most recently serving as senior vice president, sales and strategy. He played an instrumental role in the growth of Federal-Mogul, helping the company become one of the largest suppliers in the aftermarket. Egan has been an active industry participant throughout his career. He served as chairman of the Auto Care Association, the Automotive Sales Council and the Heavy Duty Manufacturers Association and Business Forum. In 2008, the Automotive Warehouse Distributors Association recognized Egan as Leader of the Year. “Bob has had a very impressive professional career, and he has been dedicated to the success of the aftermarket through his leadership of the University of the Aftermarket Foundation,” said Roger McCollum, AAP, chairman of the University of the Aftermarket Foundation. “For the past six years, Bob has led UAF by example, actively participating in committees and reviewing countless scholarship applications each year. The UAF Educational Advocacy Award is rarely presented and there is no one more deserving to receive it than Bob Egan.” To learn more about the University of the Aftermarket Foundation, apply for a scholarship or grant or make a donation, visit www.uofa-foundation.org. The post UAF Honors Bob Egan with Educational Advocacy Award appeared first on Counterman Magazine. View the full article

NTN, the parent company of BCA Bearings and Bower Bearings, announced that it received a 2023 Automotive Communications Award from Women in Auto Care. NTN received the award in the “Business-to-Business – Promotional Goods, Gear, Marketing Collateral” category for its BCA and Bower “Summer Cruisin’” promotions. “We are honored to be recognized by an inspiring organization like the Women in Auto Care”, said Georgianne Dickey, director of marketing. “Our BCA and Bower summer promotions are always popular with our customers, and winning an Automotive Communications Award puts an exclamation point on our 2023 promotions as we are hard at work planning for 2024.” The BCA and Bower summer promotions reward participating distributor customers in the automotive and heavy-duty aftermarket segments with BCA- and Bower-branded promotional goods, which they can then use to conduct their own local promotions. “This strategy increases brand awareness at every level of the distribution channel, from the distributor to the technician, while enabling our distributors to localize the incentives and customize their promotions to their loyal customer bases,” NTN said in a news release. The theme for the 2023 BCA and Bower summer promotions was “Summer Cruisin’”, and the promo-item packages contained items used for popular summer car care activities. Items such as carwash kits, microfiber towels, car dusters and tailgate carry-alls keep cars clean and organized, while coolers, director’s chairs and umbrellas keep refreshments and people cool in the shade, allowing recipients to go for a summer cruise in comfort and style. The 2023 Women in Auto Care Automotive Communication Awards were presented at the annual Women in Auto Care Awards Presentation, during AAPEX in Las Vegas. The awards recognize aftermarket manufacturers, distribution networks and other organizations for outstanding business-to-consumer and business-to-business advertising, marketing and public relations activities. Women in Auto Care is a community of the Auto Care Association, the co-owner of AAPEX, a trade-only event for the automotive aftermarket. The post NTN Brands Receive 2023 Automotive Communications Award appeared first on Counterman Magazine. View the full article

PRT announced that it has introduced seven new complete strut assemblies representing nearly 4 million vehicles in additional coverage in North America. The strut assemblies cover popular models such as the BMW 3 Series and Subaru Legacy, in addition to brand-new applications such as the 2022 Chevrolet Malibu, 2019 Kia Soul and 2019 Cadillac ATS, among others. PRT is a brand of the ADD USA group, one of the largest manufacturers of complete strut assemblies in the world. PRT products are manufactured under the strictest OE-quality processes required by the major automakers, according to the company. “Our highly automated factories supply premium-quality products for the OE and aftermarket, focusing on innovation and advanced solutions,” said Bruno Bello, director of global marketing at PRT. “PRT is always dedicated to the constant development of new products that stay ahead in aftermarket technology. These additions not only expand our product range but also strengthen our presence in the North American aftermarket. The new items are in stock and ready to ship.” For more information, call 770-238-1611 or visit the PRT website. The post PRT Launches Seven New Complete Strut Assemblies appeared first on Counterman Magazine. View the full article

Premium Guard Inc. (PGI) has launched three redesigned websites. Each of the refreshed designs features “a clean and intuitive user interface and are a clear reflection of the company’s commitment to innovation and customer satisfaction,” the company said. “PGI is leaning into the future of the automotive aftermarket industry,” explained Anan Bishara, CEO of PGI. “Our emphasis is on putting customers first while providing accurate and comprehensive data, in a fresh, user-friendly design to ensure an end-to-end experience that helps the professional installer get the job right in a timely manner.” The revamped PGI corporate site, found at www.premiumguard.com, features comprehensive information about PGI’s products, programs, solutions and family of premium brands. Through streamlined navigation and a responsive, mobile-friendly layout, site visitors can quickly find the information they’re searching for; learn about PGI’s latest innovations; access valuable resources; and stay up to date on company news, according to PGI. Designed in tandem, the new and improved Premium Guard Filters and ECOGARD sites “deliver modernized, user-centric interfaces and enhanced e-catalogs with cutting-edge product and application search functionality,” PGI noted. Built with service professionals in mind, the new sites showcase innovative features such as dynamic search; push-to-talk; application-specific fluid and capacity data; and other digital tools aimed at improving service bay and parts-counter efficiency. The post Premium Guard Launches Three Redesigned Websites appeared first on Counterman Magazine. View the full article

New Advance Auto Parts CEO Shane O’Kelly served as a U.S. Army captain in the 1990s after graduating from the U.S. Military Academy at West Point. Early in Advance’s third-quarter conference call on Nov. 15 – during which the company reported an operating loss of $43.7 million – O’Kelly said his time in the military taught him the importance of aligning an organization “around fewer measurable goals while ensuring while ensuring discipline and accountability in the process to achieve those goals.” O’Kelly, who replaced Tom Greco as CEO on Sept. 11, then outlined five “decisive actions” that Advance is taking “to help stabilize the company and return to profitable growth.” The headliner was the company’s decision to divest its most prized asset: Worldpac. Advance acquired Worldpac and Carquest in 2014 through its acquisition of General Parts International Inc. At the time, Advance boasted that the transaction created the largest provider of aftermarket parts in North America. Centerview Partners, an investment-banking and advisory firm, will assist with the sale process, according to the company. “Worldpac is a high-performing business and as you know, is very different than our core blended-box model,” O’Kelly said during the conference call. “As we get back to the fundamentals of servicing our professional and DIY customers, we view now as the right time to simplify our model. The Worldpac business still operates relatively independently from Advance, and we believe that the sale process will not create a distraction.” In a separate sales process, Advance plans to divest its business in Canada. Advance’s Canadian business – which goes to market under the Carquest banner – predominantly serves DIFM customers. As part of its operational review launched in August, Advance also announced a cost-cutting program that the company expects to generate at least $150 million in annualized savings. While Advance’s Q3 net sales were up 3% to $2.7 billion, the company reported negative cash flow through the first three quarters of 2023 – an outflow of $156.8 million. The cost-reduction program “will be primarily driven by simplifying our organizational structure, minimizing duplicative efforts and eliminating investments that are not core to supporting our frontline team members and customers,” O’Kelly said. O’Kelly noted that Advance plans to reinvest approximately $50 million from the cost-cutting program “to improve the retention of our frontline teams and ensure we have experienced team members to serve our customers.” “In fact, we began making changes to our frontline compensation structure in Q3 and are already seeing a reduction in turnover in targeted frontline roles,” he added. Advance Appoints New CFO Coinciding with its third-quarter earnings announcement, Advance announced the appointment of Ryan Grimsland as executive vice president and chief financial officer, effective Nov. 27. Tony Iskander, who has served as interim chief financial officer since August, will continue in his role as senior vice president, finance and treasurer. Grimsland, 46, brings more than 20 years of experience in corporate finance, treasury, financial planning and retail strategy and transformation. Most recently, Grimsland served as senior vice president, strategy and transformation at Lowe’s Companies. During his 17-year tenure at Lowe’s, he held leadership roles across all aspects of the finance organization, including senior vice president, corporate finance and treasurer; vice president, corporate financial planning and analysis; and vice president, stores finance. During Advance’s Nov. 15 conference call, O’Kelly said Grimsland “has a strong track record of driving organizational improvements while implementing best practices to resolve complex issues.” “In addition to our CFO announcement, we’ve taken action to streamline our management structure,” O’Kelly added. “We have reorganized parts of my leadership team and transitioned responsibilities for our marketing, merchandising and e-commerce functions to the appropriate leaders in our organization who will drive enhanced collaboration and accountability.” As part of that reorganization, Advance announced that it is eliminating the position of executive vice president, merchandising, marketing and e-commerce, currently held by Jason McDonell. McDonell will depart from the company effective Dec. 1. The post Advance to Spin Off Worldpac as Company Reports Operating Loss appeared first on Counterman Magazine. View the full article

In observance of Thanksgiving Day, Counterman will not be distributing its e-newsletter scheduled for Thursday, Nov. 23. Instead, Counterman will send the e-newsletter on Friday, Nov. 24. The staff of Counterman wishes you and your loved ones a wonderful Thanksgiving! The post Counterman on Holiday appeared first on Counterman Magazine. View the full article

In the almost 100 years of the Genuine Parts Company (GPC), parent company NAPA and Motion, it has had five CEOs. You can literally count them on one hand. With that brings “an incredibly consistent, powerful and longstanding culture” of being a solutions-oriented business for customers, said Will Stengel, president and COO of GPC. But, when COVID-19 hit, GPC was forced to rethink its usual strategies for getting the right part to the right customer at the right time. As a result, it underwent a technological revolution. “I think it’s fair to say any company that’s had success over decades needs to continuously challenge itself to improve,” Stengel told attendees at the MEMA Aftermarket Technology Conference in October. “What COVID did for GPC is prove that we could improve our business model, which we’ve done.” It started with hiring the right people. In 2021, GPC hired Naveen Krishna as its EVP and CIDO — the first technologist to run GPC’s IT department. Then, Susan Starnes, a former Lowe’s executive, became the company’s first vice president of emerging markets to help create innovative strategies for our business. The next step was to take GPC’s solutions-oriented approach to solving customer problems and apply technology to it. “All the fundamental elements of our business have a dedicated technology strategy behind it,” Stengel explained during the conference, held at GPC’s headquarters in Atlanta. “That lines up with this whole idea that tech is at the core of what we do and what we want to do.” GPC is one example of an aftermarket company that is no longer thinking of itself as strictly in the automotive and industrial space. Instead, its focus has shifted to become a technology company in the automotive aftermarket. If you ask Paul McCarthy, president and CEO of MEMA Aftermarket Suppliers, he thinks all companies should adopt that mindset. “Technology is driving our success, efficiency and our future. This is the reality for the aftermarket,” he said. “I’m issuing a call to action: a demand for innovation in our industry from suppliers.” Amid the discussion around technology trends, a common theme that surrounded innovation and efficiency was what we’re calling the buzzword of 2023: artificial intelligence. Like many industries, the automotive aftermarket is delving into AI and ways it can help businesses be more productive and effective as future mobility continues to inch closer to needing aftermarket solutions. AI Applications in the Aftermarket Picture this: You know when and where a repair is going to happen and can get the part that technician needs to the shop before the vehicle comes in for service. That is just one example of how AI can make our industry more efficient. But what exactly is AI? Tilak Kasturi, founder and CEO of Predii, a company that develops automotive-specific AI applications, said AI is the simulation of human intelligence processes by machines on certain business intelligence (BI), such as data, content, reports, etc. It utilizes machine learning, neural networks and natural language processing to do things such as recognize patterns, make decisions and judge like a human. “BI is aggregated data and analytics, such as market intelligence, sales forecasting, etc.,” he explained. “If you say ‘right time, right part, right place,’ that is BI, but ‘right part, right place, ahead of time’ is AI. Knowing beforehand requires some prediction ability.” David Brondstetter, a 40-year aftermarket veteran and CEO of SureCritic, an AI software that responds to customer reviews for repair shops, added that AI is applying algorithms to a data set to understand what is going to happen in the future. A good example is parts ordering. “If you’re able to predict that, let’s say an O2 sensor is nearing end of life, you can predictably set an appointment for that customer at the shop, get the part ordered, and then have the customer come in,” he said. “The problem with parts ordering right now is you rely on all these things to happen, and then you assume your customer’s going to come in.” Scott Brown, industry ambassador and co-founder of the Diagnostic Network, a digital resource and forum for technicians, said an example of how his company has used AI is in the form of AiDN, an AI-powered assistant. Brown said AiDN will detect a vehicle-specific discussion in a Diagnostic Network forum and will respond like a member of Scott’s team. “If you think about the deliverable and who it’s being delivered to, it can take an apprentice technician or middle-educated technician and get him started on the right pathway,” Brown said. “We will mature this technology and continue to train it on expert information. We think it will streamline [a technician’s] process of getting to a successful result faster in the future.” A Long Road Ahead While companies like Predii, SureCritic, Diagnostic Network and others are implementing AI for various solutions, industry experts say more work needs to be done. For example, access to good industry data, and education around the types of AI to use are critical. Data security and protecting your IP is another issue. Kaivan Karimi, global partner of strategy and cybersecurity at Microsoft, presented the concept of “responsible AI” at the Technology Conference as a guideline for businesses when experimenting with this technology. “There is the wild, wild West AI and then there is responsible, curated AI,” he said, adding that responsible AI is setting standards and guardrails around how you’ll use the tool while making sure your data is secure. “AI is a great productivity, tool, but people need to expect a set of standards when using it.” Knowing the correct AI tools to use comes down to working companies that specialize in industry data. For example, ChatGPT is not meant for industry specific data, said Predii’s Kasturi.” It can actually take you to the wrong path,” he said. When speaking about data and predicting when a part will fail, Right to Repair is at the heart of the aftermarket’s data access troubles. Vehicle telematics data is crucial for building out technology to predict when parts need replaced and the right way for a technician to fix a vehicle. “We know what the world looks like when there is real repair access,” McCarthy said. “Take the Phillips Connect trailer. Just with your brakes, it can tell you their performance, wear and exactly how much life is left in key components so that you can do the repair before something breaks. But this concept and this positive future is only possible with Right to Repair.” Cybersecurity is another big issue playing a part in using AI. Microsoft’s Karimi said securing your company’s data in each step can decrease data breaches and cybersecurity attacks. “You need to protect the factories, the lines, the cars, the enterprise, the network, the backends, the cloud, and then some security operation center at a center that ties the whole thing together,” he said. “Your strengths are only as good as the weakest link.” McCarthy added that if a Right to Repair law is passed, and safe, open connectivity is achieved, it can expand technology and services and improve forecasting and inventory for all involved along the supply chain. GPC’s Stengel added that for aftermarket companies, any technology—such as AI—must prove to make the industry companies more profitable, in addition to efficient. “We talk about data, we talk about digital, we talk about the role in which technology serves and improves the customer experience, but, ultimately, it’s got to drive a financial expression for the business, which is growth and operating profitability,” Stengel said. Industry Jobs of the Future With an exciting future in technology ahead, aftermarket companies may be forced to rethink roles at their companies. The question on many minds is “Will AI take my job?” The answer might surprise you, Karimi said. “When I give talks to engineers, and they ask, ‘Am I going to lose my engineering job?’ I say, You may lose your engineering job to another engineer who knows AI. You have to adopt AI as a tool. It’s a massive productivity gain. It’s around to stay.” As the use of data and AI applications increase, SureCritic’s Brondstetter thinks that data scientists are going to become more prominent in aftermarket organizations. “Before this rise of generative AI, most of the data scientists were working on normalizing data,” he said. “Now that we’re in a state where we’ve got computing power to handle all this data, these predictive algorithms can normalize the data and data scientists can work on tweaking the model. That’s where you get a real generative AI. I think that position will become more prominent because the core of AI is having data scientists who understand that.” Predii’s Kasturi said in his experience, automotive data analysts and experienced technicians are critical to ensuring AI’s future in the aftermarket. Skilled technicians, for example, can verify the results of generative AI models. “I see that as the future where technicians are hands-on, ratchet-and-wrench-type people, but also are powering some of these expert-based systems,” Kasturi said. “They know their data really well. They know their codes, they know their parts, they know the fix.” Brown agreed, adding that an aging or injured technician can now turn into a triage specialist that takes the AI and vehicle information, and then prepares a repair path plan and assigns it to the other technicians in the shop. “This new generation can hopefully rebirth our service industry,” he added. The post AI in the Automotive Aftermarket appeared first on Counterman Magazine. View the full article

MEMA Aftermarket Suppliers recently recognized Dana Incorporated with its Diversity Equity and Inclusion (DEI) Award. The association presented the DEI Award to Dana at AAPEX in Las Vegas. “We are honored to accept this prestigious award and thank MEMA Aftermarket Suppliers for recognizing Dana’s efforts in creating a diverse, equitable, and inclusive environment,” said Vanesa Badillo, Dana’s senior manager, talent development, who accepted the award on behalf of Dana. “At Dana, we continuously build upon our diverse strengths. Dana’s DEI strategy aims to cultivate a strong and inclusive culture where all our people have opportunities to thrive and reach their full potential.” To be considered for the MEMA Aftermarket Suppliers DEI award, a company must contribute to and operate in the automotive and commercial-vehicle aftermarket; have an existing internal DEI strategy and objectives in place that support the core values of DEI; have made an achievement either internally or externally to advance DEI in the aftermarket; and must be an established company of good repute and sound financial condition. “At Dana, we are proud to have leaders who challenge the status quo and address barriers to inclusion by reviewing and adjusting various employee and business policies and processes, such as publishing a supplier diversity policy,” Badillo added. “Dana focuses on accountability for inclusive behaviors at all levels of the organization. This leading phase of Dana’s DEI journey has made clear governance guidelines that establish DEI objectives and address barriers to inclusion through employee management processes.” The MEMA Aftermarket Suppliers DEI award recognizes the importance of diversity, equity and inclusion in the automotive aftermarket and celebrates those individuals and organizations who champion the spirit of DEI in their organizations and communities. MEMA Aftermarket Suppliers created the DEI Awards in 2021. Each year at AAPEX, MEMA Aftermarket Suppliers recognizes one individual from a member company and one member company who embody and advance the core values of diversity, equity and inclusion. The post Dana Receives MEMA Aftermarket Suppliers DEI Award appeared first on Counterman Magazine. View the full article