Counterman

Women in Auto Care is introducing its revamped Connection Circle, Women of the World. The event will take place the first Wednesday of every month beginning in May. “Join Dunya and Ellonyia as they host this engaging connection circle to discuss ways in which women can strengthen their visibility and amplify their roles within the automotive industry! The goal of this connection circle is to break barriers and challenge global stereotypes,” the announcement on LinkedIn said. The goal is to unite women from every corner of the globe to inspire, support, and network. Together, we’ll amplify voices, break barriers, and forge meaningful connections, Women in Auto Care posted. The first event will take place on May 1at 12 p.m. CST. The post Women In Auto Care Introduces ‘Women of the World’ appeared first on Counterman Magazine. View the full article

TechForce Foundation has announced Misael Rodriguez of Ben Davis High School and Dustin Thomas of CarMax as grand-prize winners in the sixth-annual Techs Rock Awards, recognizing their commitment to the profession. The Future Tech and Working Tech winners were honored recently in a ceremony hosted at Mecum Glendale 2024 at State Farm Stadium in Glendale, Arizona. TechForce Foundation’s Techs Rock Awards is the premier awards program honoring student and professional technicians’ dedication to their craft and to motivating others to pursue technical education and careers. An expert panel of celebrity judges reviewed hundreds of nominations to select 10 finalists representing categories including Automotive & Motorsports; Aviation, Motorcycle & Marine; Collision, Restoration & Welding; Diesel; and Emerging Technologies. Misael Rodriguez and Dustin Thomas were selected by popular vote to receive the grand prize, with more than 10,000 votes cast. The pressing national demand for top-tier technicians –nearly three job openings for every tech school graduate – drives the Techs Rock Awards. Honorees serve as true role models, inspiring the next generation and fueling the pipeline of future technicians. “We are thrilled to be able to recognize Misael Rodriguez and Dustin Thomas in person and with the nation,” said Jennifer Maher, CEO of TechForce Foundation. “Their commitment to the technician profession inspires others, and their success is a testament to the opportunities afforded by professional technician careers. Join TechForce in congratulating all of the Techs Rock Awards honorees who keep America moving and help our communities thrive.” Future Tech grand-prize winner Misael Rodriguez is an 11th-grade automotive technology student at Ben Davis High School and Area 31 Career Center in Indianapolis. “I felt the calling to be a technician at age 13 when my uncle and I replaced the starter solenoid on my dad’s truck,” he said. “I will always remember the feeling I got when the truck started because we fixed it.” As a first-generation Mexican-American, Rodriguez has had to find his own connections to the industry. SkillsUSA has presented him with these opportunities, and Rodriguez is all in. “I’ll compete for SkillsUSA Auto Maintenance Light and Repair this year with my group of four,”Rodriguez explained. “I’m the only first-year student in my group, and we hope to win Regionals.” He also is in the running for SkillsUSA Indiana State Officer and is on a team competing for the organization’s community service award by providing no-cost auto services. Rodriguez reflected on winning the Future Tech Grand Prize, “Winning the grand prize is a milestone achieved with the help of friends, family, community and God,” he said. “This award will help me with tools and motivate me to continue what I love. I want this opportunity to motivate more students and technicians not to give up and see that anything can be achieved. No matter what race, age, or gender you are, anything is possible with commitment and dedication. My goal is to become a leader, help others and help my community and peers grow and prosper.” Working Tech grand-prize winner Dustin Thomas is an automotive technician with CarMax in San Antonio. “After seeing from friends how unique and cool the automotive world could be, I was hooked,” Thomas said. “I worked at a small shop for two years after completing my associate in automotive technology in 2015, and later continued my growth by accepting a position with CarMax.” Thomas has established himself as a leader in his shop and his community. “I have attained all A1-A8 and L1 ASE advanced certifications, allowing me to be promoted to CarMax’s highest level of technician positions,” he explained. Thomas has worked with high school auto tech students and volunteered to support youth as far as two and a half hours from his home. “I’m just amazed and so happy for this opportunity I’ve been given,” Thomas said. “I wouldn’t be where I am today without my family, friends, and incredible work family at CarMax. CarMax has allowed me tremendous growth in the past 6.5 years, and I’m grateful to be recognized and supported by my leadership. I’d like to thank TechForce for helping shed light on our industry and promote further growth for our future techs. I feel incredibly lucky to have been chosen. I hope my story can inspire our up-and-coming generations to work hard and pursue an education and career in the technical industry.” As grand-prize winners, Misael and Dustin each received a trip to Glendale, Arizona, to enjoy Mecum Glendale 2024 and meet and be honored by industry leaders at TechForce’s National Partner Summit. The grand-prize winners also will receive a NAPA Carlyle toolbox stocked with Carlyle tools valued at $8,000 each. Thanks to TechForce partner Hertz, the grand-prize winners also will receive a week-long rental of a cutting-edge electric vehicle and experience the thrill of eco-friendly, high-performance driving in style. Each of the eight runners-up will receive a $500 AutoZone gift card and a GEARWRENCH modular tool set valued up to $1,000. The post TechForce Announces Winners of Techs Rock Awards appeared first on Counterman Magazine. View the full article

ZF Aftermarket announced the launch of 33 new part numbers in March for SACHS Continuous Damping Control (CDC) shock absorbers for approximately 1.6 million passenger vehicles in operation in the U.S. and Canada (USC). The new products expand ZF’s line of SACHS CDC shock absorbers by more than 70 percent, reflecting growing demand for advanced damping technology in the aftermarket, according to ZF. The CDC part numbers cover a variety of BMW and Audi models, among others. The CDC electronic damper system has been in large-scale original equipment production since the mid-2000s and is offered for many vehicles, from luxury cars to SUVs to compact cars. ZF said it has produced more than 35 million CDC dampers globally and plans to release additional CDC part numbers in the USC region throughout 2024. “Demand for continuous damping control shocks is skyrocketing in the USC aftermarket, so we’re very excited to deliver more of this advanced damping technology to our customers, and to continue building the SACHS CDC product line,” said Mark Cali, head of independent aftermarket, USC for ZF Aftermarket. The post ZF Expands SACHS CDC Shock Line for U.S., Canada appeared first on Counterman Magazine. View the full article

This is always an important topic to discuss, because I consider excellent customer service one of the most important tools you can have to earn trust, respect and repeat business from the customers that come through your door. Whether that customer is do-it-yourselfer from across town or the professional repair shop across the street, your business depends on a solid relationship. It’s a subject that I am passionate about, and it’s one that many people are losing touch with. Whether you are communicating to someone in person, on the phone or using some type of social media, good customer service and bad can both exist. You can’t afford the latter, so this is the first in a series of topics which can and should be shared from the front of the shop to the back. No matter which role you hold, you represent the shop and yourself. Customer service should be your number one priority. First on the list is the greeting. From the second a customer walks in the door, they need to know you appreciate them coming in and how important they are to your business. First impressions are everything and here’s the correct way to do it each and every time: look them directly in the eye, smile and say hello! Of course, you can say “Good morning” or “Welcome to Joe’s Autocare,” but it should be a formal greeting and the most important thing is that you have smiled, looked them in the eye and recognized that they have walked through the door. You should always retain a formal greeting until you are on a first-name basis with a customer. Only once you have established that level of relationship is it OK to use the less formal greeting of “Hi,” followed by the person’s name. This greeting does more than just indicate respect and appreciation for someone walking through the door. Most likely there are customers both new and old who are in earshot of your conversation. For newer customers, this continues to build rapport and reinforce their positive view of your shop; they see that you demonstrate respect and treat everyone in the same manner. For repeat customers, even ones that have been coming for years, the greeting is important because the way you treat them is the reason they continue to come. And when a long-time customer comes in and you greet them with “Hi [First Name],” this indicates your appreciation for them and that you’re glad to see them as a person, more than just a customer. New customers that witness this will see that your repeat customers are comfortable enough to be on a first-name basis, another indication of the trust they have in you. If you impress someone with remembering their name and what you did last to their car, you just built a skyscraper of rapport. There are certain situations where you will always greet someone by Mr., Mrs. or Miss., and that is usually after you have seen them often enough to remember their name, but before you know them on a first-name basis. Many people will say, “Just call me [First Name],” letting you know it’s OK, but until then it’s a sign of respect to use a formal greeting. In some cases, you may always use the formal; it can vary from person to person. When thinking about the greeting, keep in mind that many people are uncomfortable walking into an unknown situation. They are probably already stressed because their car is broken, and they know it’s going to cost them money. And they may have never been to your shop or been there too often. Your greeting puts them immediately at ease and indicates, especially if there are other people waiting (and this is very important), that you have acknowledged they are there. They’ll be comfortable knowing that you’ll get to them as soon as possible. It’s going to happen, often enough, that you will either be on the phone, right in the middle of explaining something to a customer or have your back turned at the moment someone walks in. If you’re on the phone, it’s easy. Simply smile and wave. That’s all it takes. Don’t use a phone call as an excuse to ignore and not initiate a greeting. You’ll probably even have coworkers that do this, hoping they won’t have to wait on this person. Advice for you: don’t. It’s a sign of weakness. Once you’re off the phone, be sure to make an audible greeting and let them know how long it will be until you are available to help. If you’re currently talking to a customer when someone walks in, you don’t have to stop abruptly or cut them off to make a greeting, but don’t take too long. Wait just until you finish a thought and squeeze in a quick audible greeting, such as, “I’ll be with you in just a couple minutes, sir.” One of my favorite tricks as a service writer is to always be alert and pay attention to cars as they pull up. Try to jot down the license if possible. There’s a good possibility that you will recognize cars before you remember someone’s name. You may remember that the car was in and you may recognize the person, but that’s it. If you’re quick on the fingers, before they get in the door, you can do a license plate search and bring up their name and also see what was done last. If you impress someone with remembering their name and what you did last to their car, you just built a skyscraper of rapport. They’ll never know you “cheated.” Heres’ another trick, even if you only had time to jot down the license number and you greeted someone, “Welcome to Joe’s Autocare, I’ll be right with you,” this indicates to someone that you are finishing something up and will let them know when you are ready. Even if you buy yourself 10 seconds, you can look up the license plate, then you can say, “I can help you now Mr. Smith. We did brakes just last month, right?” Perhaps the most critical is that you always smile and greet your customers, no matter what. I don’t care how bad a day you are having, or if you had a difficult situation with the last customer. It doesn’t matter. Let it go and concentrate on whomever just walked in the door. Your greeting is your first impression. Just like a strong handshake, dressing nicely and being on time for a job interview, this is your chance. Don’t blow it. You are, for all practical purposes, walking into a job interview. You are looking for a job and your customer is doing the hiring. Customer service. That’s how it’s done. The post Customer Service: How It’s Done appeared first on Counterman Magazine. View the full article

Over the past couple of months, MEMA has been building on momentum to try and get the REPAIR Act passed the organization said. Now, it’s announcing the next step in a campaign called the “At Home REPAIR Campaign,” asking aftermarket suppliers to get involved. “Members of Congress will be back at home frequently in April, May, June, and July. These recesses provide the perfect opportunities to meet with legislators and urge them, face-to-face, to pass the REPAIR Act in 2024,” MEMA said. MEMA’s goal: Suppliers schedule in-person legislator meetings and facility visits during these recesses to advance the REPAIR Act. This is after MEMA Aftermarket Suppliers completed their Washington D.C. fly-in to try and build momentum behind the REPAIR Act, also known as H.R. 906. The post MEMA Launches At-Home REPAIR Campaign appeared first on Counterman Magazine. View the full article

Applications are now being accepted for the 2024 Byrl Shoemaker/ASE Education Foundation Instructor of the Year. The award recognizes a high school or college instructor from an ASE accredited automotive, diesel/truck or collision repair program who demonstrates excellence through their personal dedication and commitment to the young men and women who have chosen to pursue a technical career in the automotive service industry. The winner of the Byrl Shoemaker/ASE Education Foundation Instructor of the Year will receive a plaque, an $1,000 award, and an expenses-paid trip for two to attend the ASE Instructor Training Conference held July 15-18 in Minneapolis and ASE’s fall board of directors meeting to be celebrated at the annual technician of the year recognition banquet on Nov. 20 in New Orleans. Candidates must be nominated by an administrator such as a principal, program director, dean, department chair or CTE director. Finalists will be contacted by ASE Education Foundation field managers to verify their information and eligibility. To nominate an outstanding instructor, administrators should complete the form at https://form.jotform.com/Michael_Coley/byrl-shoemaker-award by April 30, 2024. Dr. Shoemaker was the state director of vocational and adult education at the Ohio Department of Education from 1962 to 1982. He was a major contributor to education, including the development of the system of career technical education programs in Ohio and the development of the two-year post high school technician education centers that have grown into the system of community colleges across Ohio. Dr. Shoemaker was also instrumental in the development of VICA (now SkillsUSA) in Ohio as well as nationally and the development of NATEF (now ASE Education Foundation) accreditation, ensuring entry-level automotive repair training programs meet standards set by the automotive service industry at the national level, according to the ASE Education Foundation. “There are many individuals within the automotive service education field whose contributions continue to influence and inspire long after they are gone. Such an individual was Byrl Shoemaker, Ph.D.,” said Mike Coley, ASE Education Foundation president. “Few have done as much to advance technician education as Dr. Shoemaker. Each year, the ASE Education Foundation honors his memory with the presentation of an award in his name. It is a once-in-a-lifetime achievement for those outstanding instructors whose work reflects the same dedication to technical education modeled by Dr. Shoemaker.” The post ASE Education Foundation Seeking Outstanding Instructor appeared first on Counterman Magazine. View the full article

What appears as one of the most basic tools in your custgomers’ tool box or in your tool corral is far from it. Screwdrivers come in many shapes and sizes, and they are not created equal. The differences in design and manufacturing can add up to a valuable tool you own for life, or one that just takes up space. View Full Diagram This downloadable document features a collection of “screwdriver tips,” including the most common types, things to consider when buying them and ways to get the most out of your tools. The post Tool Intel: Why Are There So Many Screwdrivers? appeared first on Counterman Magazine. View the full article

MEMA announced Collin Shaw has officially assumed the role of president of MEMA’s Original Equipment Suppliers group, succeeding Julie Fream who served for 10 years in the position. Shaw’s commencement provides a continuation of leadership that ensures MEMA’s support of the supplier community’s evolution toward embracing emerging trends and strategies that will redefine the automotive supply chain’s future, the organization says. “Our strength lies in our collective voice and actions of all diverse members across both light- and commercial-vehicle sectors. As we welcome new supply chains, evolving technologies, and changing geographics, MEMA is committed to creating an environment where the supplier’s voice is heard and we, together, enable a profitable ecosystem,” said Bill Long, president and CEO of MEMA, The Vehicle Suppliers Association. “We are fortunate to have Collin’s passion, energy, and vision in further advancing the business interests of the original supplier community.” “For the past 120 years, MEMA’s vision has been to foster a profitable, innovative and influential ecosystem for its supplier members. As I look forward to the future, the vision remains consistent,” said Shaw. “Myself and the MEMA OE team will remain focused on; helping suppliers navigate the significant paradigm shift in vehicle architecture due to electrification and software defined vehicles, adopting and leveraging technology such as AI, and embracing the fresh perspectives brought by new leadership demographics to drive our industry forward.” As Shaw embarks on this journey, his message to members and employees is clear, the association says: “We are on the brink of transformative change. Your insights and feedback are invaluable as we navigate this journey together. We will continue striving to represent the automotive and transportation supply base with the dedication and excellence it deserves.” The post Shaw Assumes Leadership of MEMA Original Equipment Suppliers appeared first on Counterman Magazine. View the full article

On modern vehicles, overheating is a rare occurrence thanks to high-quality hoses, thermostats and better engine management. Unfortunately, the weak point is still the coolant. Whether it’s a 100,000-mile or 150,000-mile coolant, eventually it will break down and lose the ability to protect the components with which it comes into contact. Coolant at 100,000 miles may look the same as coolant with zero miles, as the real difference between good and bad coolant can’t be seen with the naked eye; it is in the chemistry and based on mileage. Coolant contains additives called buffers that keep it at a neutral pH but these buffers are meant to last forever. When these chemicals become depleted, the pH can’t be controlled. It rises dramatically in a short period of time the moment the buffers are fully depleted. This is why replacing the coolant at the recommended interval is critical. Coolant has two specifications that can be used to justify replacement — the condition of the additive package and the freezing point. The additive package is the secret sauce for a coolant. Its main function is to control corrosion. Other components of the additive help with heat transfer and cavitation reduction. Some additive packages use seal conditioners to extend the life of the gaskets and plastic carriers. The freezing point is measured by the overall specific gravity of the coolant, which has a direct relationship to the coolant/water mixture. This test can help spot coolant that has been compromised by the owner topping off with water. This measurement works well on systems that do not have pressurized reservoirs. The strength or freezing point of coolant can be measured with a simple hydrometer. This device uses a calibrated float or plastic balls (not as accurate) to show the specific gravity of the coolant. This, in turn, shows how much freezing/boiling protection the coolant offers. You must remember to compensate for temperature because the specific gravity (density) of the coolant is lower when the coolant is hot. The more professional tool for this purpose is an optical refractometer because it is very accurate and automatically compensates for temperature. Be aware: these are not simple, inexpensive tools. A refractometer can cost up to $300 or more because of the precision optics in its lens. Ethylene glycol (EG) and polyethylene glycol (PG) antifreeze have slightly different densities, so you have to use a hydrometer or refractometer with the appropriate scale (or one with a dual scale) for accurate test results. Color-coded chemical test strips that are dipped into the coolant can be used to quickly and easily reveal the condition of the coolant. These strips of coated capillary paper react to the presence of certain dissolved minerals in the coolant and change color to give a good, marginal or bad indication of the coolant’s pH condition. Some test strips also show the concentration of antifreeze in the coolant. The added benefit of test strips is that the results can be shared with the owner by attaching the used strip to the inspection form. But, mileage is the gold standard for any coolant replacement recommendation. Engineers and chemists spend a lot of time formulating the coolant to match the engine and interval. If you are performing a water pump, heater core or hose repair, recommend a full coolant flush. Just topping off the coolant can lead to a mixed bag when measuring the pH and freezing point. Also, check the specific gravity before a repair. Many customers know how to top off their coolant with water that could dilute the coolant concentration. Selling any fluid maintenance service is difficult these days. But, if you document and educate customers on the importance of coolant, it becomes more than just an “add on” service. The post Why Does Engine Coolant Need Replacement? appeared first on Counterman Magazine. View the full article

The Automotive Aftermarket Charitable Foundation (AACF) announced the launch of its 65th-anniversary fundraising initiative. Running through July 1, 2024, the campaign aims to raise $65,000 through 1,000 donations of $65 each. This impactful effort highlights the industry’s commitment to taking care of its own, the AACF said. From sudden illness and death to natural disasters, the foundation has provided assistance to industry professionals and their families during their darkest hours. As AACF celebrates its 65th year of service, it remains steadfast in its mission to provide financial support and resources to those in the automotive aftermarket industry in need, the organization said. In honor of this milestone, AACF is calling upon automotive aftermarket industry professionals, as well as compassionate individuals eager to lend a helping hand, to join forces in raising $65,000. By making a symbolic donation of $65, supporters can contribute to a fund that offer vital assistance during a time of greatest need. “Over the past 65 years, AACF has remained unwavering in its commitment to supporting members of the automotive aftermarket community during their most challenging moments,” said Joel Ayres, AACF executive director. “As we embark on this historic fundraising initiative, we are inspired by the generosity and compassion of our supporters. Together, we can make a profound difference in the lives of those facing adversity, demonstrating the industry’s unwavering dedication to taking care of its own.” The post AACF Launches 65th Anniversary Fundraising Initiative appeared first on Counterman Magazine. View the full article

Don Henthorn, owner and founder of BendPak Inc., peacefully passed away at home Thursday, March 28, at the age of 85. Under his leadership, BendPak has grown from a small machine shop to one of the world’s leading manufacturers of car lifts and automotive service equipment. Management and operations of the privately owned company are unchanged. Henthorn transitioned day-to-day management to the current leadership team in 2022 as part of an established succession plan. Serving as chairman emeritus, he continued to coach the team, coming to the office six days a week. “Don’s visionary leadership and unwavering dedication have been the cornerstone of BendPak’s success. His passion, wisdom, and guidance have left an indelible mark on all of us and the organization,” said Jeff Kritzer, BendPak president and CEO. “His legacy lives on through the values and principles he instilled in our company. He was not only a leader, but also a mentor, inspiring all of us to strive for excellence and to never settle for anything else.” Henthorn enlisted in the U.S. Army at 19 years old. He was stationed at a Nike Ajax missile site in Connecticut. While there, he met Virginia Ann “Ginger” Eib, and they married two days after he was discharged in 1959. Three days after that, they moved to California, where he went to work in the burgeoning aerospace industry. After learning all he could, he started Quality Machine & Associates (QMA) in Simi Valley, California. This premier job shop specialized in precision machine work for aerospace and defense giants like Rocketdyne, Rockwell, and Hughes Aircraft. Not content with the “feast or famine” workload of a job shop, Henthorn labored after hours to develop and patent specialty tools QMA could market itself. The most successful of these included the 5ivePak, a portable combination coil spring compressor, U-joint press and gear-puller; a MacPherson strut spring-compressor; and a portable exhaust pipe expander. By the 1970s, Henthorn was increasingly focused on building equipment for the then-bustling muffler shop industry. In 1977, he oversaw construction of the company’s first new building, a 20,000-square-foot manufacturing facility in Moorpark, California. Two years later, QMA introduced a hydraulic tubing bender for muffler shops, and Henthorn was inspired to change the company name to match. “BendPak” was born. In 1983, responding to customer requests, Henthorn introduced BendPak’s first four-post lift and entered the vehicle lift market. Over the ensuing decades, BendPak continued to grow. Today, the company has manufacturing and distribution facilities around the world and employs more than 275 people. In 2023, BendPak moved its global headquarters into a LEED PlatinumTM certified administrative building in Agoura Hills, California. Work is underway on the BendPak Industrial Complex, a huge light industrial space being developed in Mobile County, Alabama, near the company’s recently expanded East Coast campus. Never one to seek awards or accolades, Henthorn was a believer in hard work. Motivated by the fear of failure and the desire to expand his mind and his business, he pushed the company to continuously improve and grow. For decades, he was the first person in the door every day, starting between 5 and 6 a.m., Monday through Saturday. When asked the secret to BendPak’s success, he would answer simply, “We outwork everybody.” Henthorn took his responsibility for the safety of millions of mechanics around the world very seriously and was committed to ensuring that BendPak produced superior products. “We at BendPak wholeheartedly hold the philosophy that only going above and beyond on every product, for every customer, will keep us growing in this business,” he wrote in a letter to customers on BendPak.com. “When BendPak started, I was the sole name and voice attached to the company’s product development and operations. Today, BendPak exists beyond the control of just a few sharp minds. The hundreds of employees we hold dear are heard from and appreciated on a daily basis, which is why people continue to want to work here, and it’s why we’ll continue to thrive for generations to come.” Henthorn could often be found out in the shop tinkering and inventing things. He also enjoyed golfing and sharing memories with friends, family, and colleagues. Henthorn is survived by his wife, Ginger, daughter, Susan, and grandchildren Annika, Reagan, Carson, and Kennedy. He was preceded in death by his son, Gary. For a look back on his life, please visit the BendPak blog. The blog will be updated with service information when available. About BendPak Established in 1965, BendPak Inc. is an American-owned global manufacturer of vehicle service equipment and specialty consumer products sold under the trademarked brands BendPak®, Ranger®, Autostacker®, QuickJack®, Cool Boss®, GrandPrix®, JackPak®, MaxJax®, and ErgochairTM. Its collective range of products includes car lifts, parking lifts, EV battery lifts, pipe benders, air compressors, tire changers, wheel balancers, wheel aligners, brake lathes, evaporative air coolers, rolling work seats, and other equipment. The post BendPak Founder Don Henthorn Passes Away appeared first on Counterman Magazine. 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Dayco said it is adding coverage to three of its product lines: serpentine-belt kits, belts and hoses. The 29 new part numbers will be available by the end of March for distributors interested in adding to their product coverage. The following is a breakdown of the part numbers by product category: Four serpentine-belt part numbers – For ’18-’22 Camrys, Rav4s, Accords, Altimas and Rogues as well as ’20-’22 Silverado and Sierra Duramax trucks Five serpentine-belt kits – Adding 3 million in VIO coverage to the Dayco serpentine belt kit line that now covers over 150 million cars in operation 20 hoses – Including curved, branched and heater hoses for millions of vehicle applications “These new product introductions are part of a strategic effort at Dayco to ensure coverage across a broad range of makes and models, especially those we are seeing entering the sweet spot,” said Jerry Reeves, manager of product management for Dayco North America. “Expect to see more line expansions in the months to come as we continue to look for new applications to bring to market.” The post Dayco Adds 29 New Part Numbers to Portfolio appeared first on Counterman Magazine. View the full article

Purolator Filters, a division of MANN+HUMMEL, announced that its PurolatorBOSS and PurolatorONE oil, air and cabin air filters are now available at 240 Meijer supercenters throughout the Midwest. Meijer will stock Purolator filter products covering 240 million cars, crossovers, SUVs and light trucks on the road today. Additionally, Purolator and Meijer will work together to promote the value of routine vehicle maintenance through campaigns featuring specials on oil-change supplies, bundling discounts and bonus rewards in Meijer’s mPerks loyalty program, the company noted. “Purolator is a brand that has been trusted by do-it-yourselfers for more than a century, and this agreement enables these self-starters to purchase our premium vehicle filters while taking advantage of Meijer’s one-stop shop convenience and popular repeat shopper program,” said Daryl Benton, vice president of sales and marketing for the automotive aftermarket with MANN+HUMMEL. The post Purolator Expands into Meijer Supercenters appeared first on Counterman Magazine. View the full article

Terminology is one of the hurdles we face day in and day out in the automotive industry. It varies between automakers, parts suppliers, technicians and consumers. Gaskets and seals are some of those terms that are easily mixed up from time to time. So, what’s the difference between a gasket and seal, since they’re both designed to do the same thing? A gasket is any material installed between two fixed components with flat sealing surfaces, designed to conform to minor surface irregularities and prevent any liquid or non-liquid that passes between the components from going anywhere other than its intended location. In this case, liquid can be oil, coolant, transmission fluid, power-steering fluid, gasoline … you get the idea. Non-liquid refers to air, exhaust or fuel and crankcase vapors. Gaskets can be made of paper, cork, rubber, steel, aluminum, copper or a combination of materials. A seal, at least in most cases, is made of rubber. The main differentiator, however, is not material but application. Gaskets are compressed tightly between two fixed components, whereas a seal is not tightly sandwiched or compressed in the same manner (at least most of the time), since it must allow movement of one of the components. It’s easy to get deep in the weeds here, because a seal, by most accepted definitions, is used between a fixed and a moving component. Getting even more “technical,” this is called a dynamic seal, and a gasket can be referred to as a static seal. So, one is the other?! Well, I’ll try to keep the grass as short as possible. The easiest way to grasp it all is by looking at some examples. Common gaskets are head gaskets, valve-cover gaskets, thermostat-housing gaskets and exhaust-manifold gaskets, just to name a few. The components they seal between are bolted or held firmly to each other. Gaskets have the advantage of sealing high pressure, such as that built during the compression stroke or in the cooling system, and depending on material, they can handle extreme heat, such as exhaust-manifold gaskets. Seals, on the other hand, can’t handle the same amount of pressure, and rubber can’t handle extreme heat. Examples of common seals are crankshaft and camshaft seals, transmission input and output shaft seals and axle seals. The common link is the fact that all these components rotate. But get ready to fire up the weed-eater. If all that’s true, what’s the difference between a thermostat-housing gasket and a thermostat-housing seal? A thermostat gasket is a thin, paper-type material that installs between the housing and the intake manifold, block or wherever the housing is mounted. In most cases, the housing is made of metal. Then, as plastics became more common for use in automotive components, thermostat housings were one of the first things to change over. Plastic is less expensive and easier to manufacture, and it’s lighter-weight. Plastic thermostat housings, however, required an O-ring seal instead of a gasket, for many reasons. Plastic wasn’t strong enough to handle the same amount of torque as a metal housing, so the lower torque required to prevent cracking the plastic meant a gasket would be less effective. Rubber O-ring seals compress when tightened, and an advantage of rubber lies in its elastic properties, meaning it always wants to return to its original shape. This causes a rubber O-ring to keep constant tension outward equally in all directions. Another advantage of a rubber O-ring in this case is the expansion rate of metal and plastic is very different. Use of an O-ring allows an increased range of movement while maintaining a positive seal. Many cooling-system quick-connect hoses and bypass tubes utilize rubber seals. The reason is not only the elasticity of the O-rings, but also the fact that when a rubber seal is used between two components, it allows a certain amount of “float” between them during expansion and contraction, maintaining a positive seal with no stress on the components. I mentioned earlier that most seals are made of rubber. It’s likely true to say all of them are today, but years ago before we had developed good rubber technology, seals were made of felt, leather and, in some cases, asbestos. It was the only way to bridge the gap between a fixed and moving component and keep it from leaking, at least for the most part. Prior to the advantages of today’s rubber technology, vehicles often were equipped with two-piece crankshaft seals. These were considered “rope” seals, simply because they looked like a piece of rope. Many of these were made of asbestos. One piece was installed in a groove in the engine block, and the second piece was installed in the bearing cap. It required very careful work to install these successfully with no leaks, and it proved to be very difficult over the years. If you’re around old cars often, you know that classic-car owners often keep a large piece of cardboard underneath to catch offending drops of oil that in most cases come from a two-piece crankshaft seal. Eventually, auto manufacturers switched over to one-piece crankshaft seals to eliminate this problem, and many old engines can be retrofitted to a one-piece seal. The bottom line is that seals are used because they allow movement of components while keeping constant tension against them. To aid in sealing, most shaft seals have a small spring on the inside of the sealing lip to assist in keeping tension against the moving component. O-ring seals are used because they keep constant tension between components while allowing expansion and contraction. This is why O-ring seals are used in air-conditioning systems, and O-ring seals such as this have the ability to handle a higher pressure. Is there a difference between a gasket and a seal? Absolutely. Is there gray area? Sure. You can dig even deeper with head gaskets that are made of one material yet feature rubber seals around coolant passageways. This is a gasket with seals incorporated in certain areas to take advantage of the benefits of elasticity in the rubber. Above all, whether your customer asks for a gasket or a seal, you know one thing: They’re trying to stop a leak. That means they need the parts; fluid to replenish what was lost; and shop rags and cleaners to clean up the mess! The post Gaskets vs. Seals appeared first on Counterman Magazine. View the full article

It’s been estimated that fraudulent warranty claims cost auto parts stores $600 million every year. Those costs stem from a number of expenses that are set in motion by a return, including manually processing credits; reverse logistics and transportation; repackaging products; and additional quality-control testing to rule out major defects in materials. The “Check the Part” campaign estimates that more than 50% of warranty returns are either brand-new or not the manufacturer’s product – which suggests that many parts professionals aren’t even looking at the item that’s being returned. Endorsed by MEMA Aftermarket Suppliers and the Auto Care Association, the campaign encourages parts professionals to follow a simple three-step process when processing warranty returns: Open the box. Inspect the part. Verify the return. Recently, Dorman Products published a return guide for CV-joint kits. If a customer wants to return a CV-joint kit, Dorman offers these three tips to help to determine if it’s a valid warranty claim: Open the box and make sure the correct part is in the box. Some customers may try to return unrelated products and heavy objects as a scam. Dorman parts will be laser-etched with the part number as shown. OEM parts or parts from other manufacturers are not valid returns. Some joints come lubricated from the factory. Others have grease supplied. Grease must be installed in all cases. No joint can last without lubricant! Verify grease was present – the unit should be pretty messy when returned. If you see rust, blue discoloration or distorted components, it’s likely the joint had too little grease and thus is ineligible to be returned. Please share examples of ineligible returns on checkthepart.com. You can download a PDF of the return guide below: CV-Joint-Kit-Check_Check-the-PartDownload The post Check the Part: Return Guide for CV-Joint Kit appeared first on Counterman Magazine. View the full article

Ask anyone what a “complete” brake job is and you’re likely to get a variety of answers. In the context of professional automotive repair, I define complete as meaning correctly done. Why? Because the actual work that needs done to any given vehicle can vary depending on vehicle mileage, age and condition. And it can vary based on the equipment. For example, do you have access to a brake lathe? As a counter professional, you’ll have to dig into the details with your customer to determine what they need. However, there are simple guidelines to follow that will ensure you’re advising a “complete” brake job every time. Brake Fluid, Brake Fluid, Brake Fluid Above all, clean brake fluid is my first requirement. It’s probably one of the most overlooked vehicle services, and most people don’t think of it as part of a brake job. It’s an afterthought only considered if they’re forced to do it. Anytime I perform brake work, the first part of the inspection is the bleeder screws. They must be able to open. No brake job is complete without flushing the brake fluid. There’s no need to get “crazy” with it either when it’s done on a regular basis. A couple small 12-ounce bottles are plenty. Use a clean suction-bulb to remove as much brake fluid as you can from the master-cylinder reservoir, refill it, then flush fluid through until you can fit the contents of both bottles into the reservoir. Start with five strokes at each wheel until you see how much fluid is being forced through, so you equally balance the flushing from front to rear. Contaminated brake fluid is corrosive and damaging to all the internal brake-system components, and it can cause poor braking performance. Even though every manufacturer specifies to flush it on a regular basis, it’s still out-of-sight, out-of-mind for a lot of people. In my opinion, you can’t change the brake fluid too often. A complete brake job not only includes fluid, but also calipers or wheel cylinders in any situation where the bleeders don’t open. Pads and Rotors When disc brakes are being serviced, pads and rotors are at the core of the job. It’s far less common to resurface rotors than it has been in past times, and it doesn’t matter if you take that road or go with new. But the bottom line is something must happen with the rotors. “Slapping” a set of pads on old rotors is an immediate fail. The pads will never bed in properly, and you’ll only be faced with poor brake performance, uneven pad wear and unwanted noise. The bottom line: Rotors must be resurfaced or replaced for the job to be complete. By the same token, old pads on new rotors equals an incomplete brake job. Why would someone do this? Your guess could be as good as mine, but believe me, I’ve seen it all and I’m sure you have too. New pads and rotors bed in together. In other words, they rely on each other for proper brake operation. Drum Brakes If you thought there were some offenders with disc brakes, drums are often worse. For some reason there seems to be a perception that brake drums miraculously never need service, but the same theories hold true. If you’re replacing brake shoes, the job is only correctly done by resurfacing or replacing the drums. Hardware Hardware is anything from springs and hold-downs on drum brakes to anti-rattle clips and slide-pin boots on disc brakes. All these little pieces are important to proper brake operation. On drum brakes, even though everything may be intact, it’s also old and the springs will simply be fatigued. On disc brakes, the same holds true and even anti-rattle clips that look OK can be worn or fatigued in some manner. Luckily, most pads come with the hardware. They don’t put it in the box just for fun. One of the most overlooked parts of disc-brake service is the fact that the pads must be able to move freely in the caliper bracket and the calipers also must be able to move freely back and forth. Most calipers (excluding fixed calipers) feature slide pins that allow this to happen. No brake job is complete without removing the slide pins, cleaning them up, lubricating them and reinstalling them with new boots when required. It’s surprising how often the slide pins are stuck and how often brake pads are jammed in place due to rust, and the rust must be completely removed to allow free movement of the new brake pads. Stuck pins or stuck pads cause uneven and accelerated wear, dragging brakes, pulling and excessive heat buildup. Lubrication I touched on it already, but it’s worth a second mention. In addition to the slide pins on calipers, the brake pads require lubrication any place they contact the caliper bracket or caliper. Brake lube is specifically formulated to a) not damage or swell rubber components such as piston or slide-pin boots, b) prevent vibrations that cause noise, c) lubricate the pad contact points so they move freely in the caliper bracket and d) resist washing out. In the case of drum brakes, the backing plates feature specific contact points for the brake shoes, which should be cleaned and lubricated. Brake shoes also require lubrication at pivot and contact points between the shoes and hardware. Inspection Determining what is required for a complete brake job can only be done through inspection and disassembly. It’s easy to see worn-out pads and rusty rotors through a wheel, but even when that’s evident, you can’t see anything else until you take things apart. This is when you inspect for brake-fluid leaks, seized or damaged hardware, torn dust boots and functional bleeder screws. If leaks are found or dust boots are torn on a caliper piston or wheel cylinder, or if the bleeder won’t open, the components need to be replaced. Only until disassembly is performed during an inspection can you say absolutely what’s needed for any given vehicle. Sure, we can all look at a 50,000-mile four-year-old vehicle and say that it needs pads and rotors, and most likely those are the only hard parts it will need. But it’s no guarantee, and the higher the mileage and older the vehicle, the more likely we’ll find something else, which leads to the next category … Recommending Parts There’s always a way to work into the conversation of a complete brake job. The next time someone comes in and wants pads and rotors, you might ask, “Would you like me to look up caliper availability just in case a bleeder screw doesn’t open, or a caliper pin is seized?” If they’re an experienced technician, they know how often that happens, and they’ll likely say yes, just to know in case they need them, and they’ll appreciate it! If they’re new at all this, it will get them thinking and open the door for your advice. The next thing you know, they might change their mind and decide to buy new calipers – or at minimum they’ll leave with the extra goodies they need for a complete brake job, such as brake lubricant, brake fluid, brake cleaner and some shop rags. If they get into the job and realize there’s a problem, they’ll be right back at your store. The post Selling the Complete Brake Job appeared first on Counterman Magazine. View the full article

The water pump is a vehicle component that needs no introduction. For most vehicle owners, however, they don’t think about it until something goes wrong. As the only moving part of the cooling system, the water pump plays a vital role in keeping the vehicle running optimally in all weather conditions. Water pumps usually last a long time – 100,000 miles or more on average. When a water pump fails, though, the results can be catastrophic for the engine. Let’s talk about some common causes of premature water-pump failure. Coolant Contamination Coolant can become contaminated with dirt, debris or other substances that can wear down the water pump’s internal components, including the seals and bearings. This contamination can accelerate wear and lead to early failure. Cavitation This phenomenon occurs when vapor bubbles form in the coolant near the pump’s impeller blades, causing shock waves when they collapse. Over time, this can lead to pitting and erosion of the impeller blades, reducing the pump’s effectiveness. Improper Coolant Mixture Many water-pump failures are caused by factors other than a faulty pump. Using the wrong coolant mixture or water-to-coolant ratio can cause corrosion and deposits within the pump, reducing its efficiency and lifespan. Additionally, incorrect coolant types can chemically react with pump components, causing deterioration. Bearing Failure Bearings within the water pump allow the impeller to spin smoothly. Over time, these bearings can wear out or fail – often due to tension from a misaligned or overtightened belt – leading to noise, leaks or a seized pump. Thermal Stress and Fatigue Constant exposure to fluctuating temperatures can cause the metal components of the water pump to expand and contract, leading to stress fractures and eventual failure. Leakage and Seal Failure The water pump’s seals are prone to wear and degradation over time, leading to coolant leaks. Such leaks not only reduce the efficiency of the cooling system but also can cause overheating and further damage to the water pump and surrounding components. Warning Signs Recognizing the early signs of water-pump failure can prevent more significant engine damage. Here are some key indicators: 1. Coolant leak – One of the most straightforward signs is a coolant leak at the front of the vehicle, typically near the center. This can indicate a failed seal or gasket in the water pump. 2. Overheating engine – If the water pump isn’t circulating coolant effectively, the engine temperature can rise, leading to overheating. Persistent overheating, especially under normal driving conditions, should prompt an inspection of the cooling system, including the water pump. 3. Strange noises – A failing water pump can produce a variety of noises, such as whining or grinding, often due to bearing failure or an impeller rubbing against the pump housing. 4. Steam from radiator – Seeing steam emanate from the radiator is a clear sign of overheating, which could be due to a malfunctioning water pump. 5. Corrosion and deposit build-up – Visible corrosion or significant scaling on the water pump or surrounding components can indicate a failing pump, often due to improper coolant use or leaks that allow air into the system. While the service life of most OE water pumps should be 100,000 miles or longer, a cheap replacement pump might not make it 30,000 miles before it starts to leak. To keep your customers happy, it’s always a good idea to recommend a well-built, high-quality water pump from a trusted manufacturer. And when they’re replacing the water pump, you’ll want to check if they need any gaskets, hoses, coolant, belts or a thermostat. Also, if your customer who just purchased a new aftermarket water pump from you doesn’t flush the system and use new coolant when they install the new pump, there’s a good chance you’ll be hearing from them sooner rather than later with a warranty return. You should encourage your customers to follow the vehicle’s recommended flush-and-fill schedule, and to always use the coolant specified by the vehicle manufacturer. Most coolant suppliers do not recommend intermixing different brands or types of coolant in the same cooling system, due to the risk of coolant-gelling, corrosion or abrasion of water-pump seals. The post When Water Pumps Go Bad appeared first on Counterman Magazine. View the full article

Schaeffler earlier this month published its 2023 Sustainability Report, highlighting the progress along its “three ESG dimensions.” “Sustainability is an integral part of our corporate strategy,” Schaeffler CEO Klaus Rosenfeld said. “Schaeffler has always been known for its innovative strength and technological expertise – building on this, we want to bridge the gap between sustainability and cost efficiency. We have set ourselves ambitious targets. Despite all the progress we have made in recent years, we are aware that we still have a fair way to go.” The 2023 Sustainability Report includes the definition of 10 actionable areas for the implementation of Schaeffler’s sustainability strategy, which are assigned to the three areas of environment, social and governance (ESG). “Sustainability & Engagement” is a subprogram of “Roadmap 2025,” Schaeffler’s overarching business strategy. The program was updated in 2023 with its Climate Action Plan, which was devised in 2022 and details specific measures for reducing CO2e emissions. Schaeffler is currently focusing on seven key ESG goals in the implementation of the sustainability strategy, including climate neutrality, efficient use of resources, environmental protection and occupational health and safety. For example, Schaeffler said it aims to achieve climate neutrality across production and its supply chain by 2030 and 2040, respectively. The company said it instituted measures in 2023 that will lead to an annual reduction in freshwater consumption of 150,000 cubic meters. The Schaeffler Group reduced its freshwater consumption by around 9% in the reporting year, with 27 water-saving measures implemented and verified externally in 2023, according to the company. The measures are expected to account for a minimum annual savings of 265,000 cubic meters from 2024. Among other highlights, the global nonprofit environmental organization CDP awarded Schaeffler an “A” score in the climate-change category for 2023 by for corporate transparency and performance, and an “A-“ in the water category. In the EcoVadis sustainability rating, Schaeffler improved its score to achieve a total of 79 out of 100 points, earning itself Platinum status again and a repeat ranking in the top 1% in its peer group in 2023. Focus on Decarbonization Decarbonization is a key focus area for Schaeffler. Sustainable supply chains (Scope 3 upstream) and the purchase of low-emission materials and services are a few of the strategies Schaeffler is employing in this area. “Through close and trusting partnerships with our suppliers, we have already achieved initial successes and set the right course,” said Andreas Schick, chief operating officer at Schaeffler. “Transparency and dialog with our suppliers are now crucial to mastering the challenges ahead of us together and achieving our goal of a climate-neutral supply chain in 2040.” At Schaeffler, the decarbonization of production (Scope 1 and 2) is largely based on the use of renewable energies, increasing energy efficiency and retrofitting plants to use renewable energies. For this reason, the internal generation of renewable energies is being developed at sites across the Schaeffler Group as an extension to the existing energy-efficiency program. Since 2023, Schaeffler says 100% of the electricity purchased at almost every plant in Europe, Greater China and the Americas has come from renewable sources, with the plants in the Asia/Pacific region set to follow suit in 2024. The Schaeffler Group has seen a reduction in production-related greenhouse gases of around 24% compared with the previous year, resulting in a decrease from 493,000 tons CO2e tons 375,000 tons CO2e, according to the company. “Sustainability and innovative strength are firmly rooted in the Schaeffler Group’s DNA,” said Uwe Wagner, chief technology officer at Schaeffler. “This is the only way for us to overcome the challenges of tomorrow and pave the way to a sustainable and eco-friendly future.” The post Schaeffler Publishes 2023 Sustainability Report appeared first on Counterman Magazine. View the full article

In our November issue of AMN/Counterman, we took an in-depth look at the Consumer Price Index (CPI) and the average vehicle age, highlighting their significant roles in shaping the automotive aftermarket. At the time of publication, we hinted at further exploration into other critical factors that influence our industry, and today, I’ll fulfill that promise by examining gas prices and vehicle miles traveled (VMT), two indicators that give a snapshot of the economy and provide professionals a means to predict the future of the aftermarket landscape. First, let’s look at everyone’s favorite expense: gas prices. The fluctuations in gasoline prices in the United States are more than mere figures at the fuel pump; they serve as barometers for a variety of factors, including economic health, geopolitical tensions, consumer confidence and the vitality of the automotive aftermarket sector. Gasoline stands as a relatively inelastic commodity, with demand showing little sensitivity to price changes. This is largely because a significant portion of vehicle use, estimated at about 30% for commuting purposes alone, is essential and non-negotiable for many individuals, according to a University of Michigan study. When considering additional driving for school-related activities, errands and other purposes, visits to the gas station are an inevitable aspect of daily life. This inelastic nature of gasoline consumption implies that rising fuel prices compress consumer spending power and escalate operational costs for businesses reliant on transportation. Consequently, there’s a logical link between fuel costs and mileage traveled, especially for discretionary travel. Recent studies, including research by AAA, reinforce this connection, suggesting that as gas prices climb, individuals adjust their travel and lifestyle accordingly. AAA released an article in July 2022 summarizing the aforementioned research that they conducted. The article showed that 64% of U.S. adults made changes to their driving habits and/or lifestyle since March 2022, at a time when gas prices were hovering around $4.30 and peaking at $5.03 in June 2022, with 23% of consumers making major changes. As illustrated in the article, of the 64% who reported they were making changes in their driving and lifestyle, 88% said they would drive less, 74% said they would try to combine errands, 56% said they would reduce shopping or dining out, and 30% reported they will delay major purchases. Putting these sentiments into the context of the automotive aftermarket, less driving will put fewer miles on vehicles, leading to extended periods in between the 3,000-5,000 mile oil changes, roughly 6,000-mile alignments and factory scheduled maintenance around the 30,0000-, 50,000-, and 90,000-mile marks. Additionally, if people have less disposable income, they may put off repairs or standard maintenance like an oil change, further increasing the interval of vehicle maintenance. However, while less driving may lead to extended periods between routine maintenance tasks such as oil changes, alignments and factory scheduled services initially, this shift in consumer behavior presents a silver lining for the automotive aftermarket. With people potentially delaying maintenance due to reduced disposable income, it stands to reason, vehicles are likely to be held onto for longer periods. This not only increases the likelihood of maintenance and repairs in the long term, but also signals a decrease in the purchase of new vehicles. As a result, the market could see an uptick in older, used vehicles that require more frequent servicing and do not receive warranty services (in other words, an increase in the use of vehicles within the aftermarket sweet spot). This scenario underscores the importance of the automotive aftermarket in supporting vehicle longevity and reliability, highlighting a potentially robust market for service shops and parts suppliers alike. However, despite the intuitive connections and survey research, some reports, such as one from TIME, paint a different picture. Research analyzing fuel prices and American driving habits from 2000 to 2022 indicates that by June 24, 2022, U.S. gasoline consumption was nearly 8.93 million barrels per day, slightly below the 9 million daily average since 2000, showing a minor 1% drop. Conversely, gas prices soared to 90% above their average for that period. The results of the TIME analysis will be partially corroborated by some of the charts presented in this article, but it is important to understand that the data presented for miles driven is in millions, so even small spikes on a chart will represent rather larger scaled changes. To begin our deep dive, we start with Chart 1, which sources data from the U.S. Energy Information Administration and reveals the trajectory of retail gasoline prices across several years, displaying a pattern of highs and lows that correspond with a multitude of external factors. Chart 1 As we observe the trend line from January 2014 to January 2024, we see a gradual increase with significant peaks and troughs. The trendline suggests a weak upward trend with considerable volatility, which can be attributed to a range of influences, from geopolitical events, supply disruptions, technological advancements and shifts in consumer behavior. While Chart 1 showing a decade of gas price fluctuations may not explicitly outline the impact on the automotive aftermarket as far as time is concerned (meaning that we can’t accurately predict the price of gas in a few years with time alone), the implications are significant. Higher gas prices can lead to increased demand for fuel-efficient aftermarket products or vehicles, as consumers look to optimize their vehicle’s performance. Conversely, lower gas prices can result in more disposable income to pursue vehicle repairs or perhaps drive more in general, which will inevitably lead to a greater need for repairs and vehicle upkeep (more on that to come). Ultimately, whether gas prices rise or fall, the aftermarket can benefit from the resulting changes in consumer behavior, as vehicle owners seek to manage their operating costs or take advantage of economic conditions to use their vehicles more. VMT: A Reflection of Changing Times As previously stated, VMT can have a significant impact on the health of the automotive industry and the aftermarket. So, let’s jump into Chart 2, which showcases VMT data over the last 10 years, according to the Federal Reserve Economic Data (FRED). This chart traces the VMT from January 2014 to October 2023, offering a graphical story of the nation’s driving habits. Chart 2 The data shows that simply counting on an increase in driving over time won’t work for predicting aftermarket service demand. Instead, aftermarket businesses should focus on the specific factors that influence driving habits, like economic trends such as inflation and cultural/societal trends such as remote work policies. This understanding is crucial for aftermarket businesses to effectively manage inventory, plan marketing and schedule services. Recognizing that vehicle use can vary widely, rather than following a steady climb, allows aftermarket companies to be more agile and meet their customers’ needs in real time. Is There a Correlation Between Gas Prices and Vehicle Miles Driven? Various reports and studies have highlighted a discernible link between gasoline prices and the distance traveled by drivers. However, a broader analysis of economic data reveals a more complex scenario. Despite the intuitive connection between fuel costs and driving behavior, the practical demands of daily life in America—such as commuting to work, school and other essential activities—often render the inclination to reduce driving due to higher gas prices moot. (See Chart 3 which integrates information from the preceding two charts.) Chart 3 While there’s a connection between gas prices and VMT, it’s relatively weak as indicated by the low correlation coefficient and the even smaller predictive regression score not presented, indicating the presence of other influential factors. For accurate market predictions, we must consider additional variables like geopolitical issues affecting oil supply, policy changes and shifts in oil demand, which can abruptly alter gas prices. Similarly, VMT is influenced by factors such as public transportation availability, urban versus rural living patterns and societal shifts toward remote work or “walkable” cities. Changes in consumer preferences, such as a growing interest in environmentally friendly transportation options or online shopping, can also play a crucial role. Therefore, automotive aftermarket professionals should consider integrating advanced analytics and diverse data sources into their decision-making processes. This could involve investing in resources that help analyze social, economic and political trends, alongside traditional market data. Engaging with experts in related fields, from energy economics to urban planning, can also enrich their strategic outlook. In summary, a proactive understanding of the diverse drivers behind market changes is essential to navigate the industry’s complexities, capitalize on opportunities and ensure lasting success in a constantly evolving market. The post How Much Do Gas Prices Affect the Automotive Aftermarket? appeared first on Counterman Magazine. View the full article

At the Schaeffler Group, sustainability isn’t a buzzword. Sustainability is a foundational element of Schaeffler’s corporate strategy – a core value that’s driving innovation across the entire company. Schaeffler has been a pioneer in motion technology for more than 75 years. Through its ambitious sustainability strategy – including its publicly stated goal of achieving climate-neutral operations by 2040 – Schaeffler aims to be a global leader in environmental and social responsibility as well. “The implementation of our ambitious sustainability strategy will only succeed with the support of our customers and suppliers, managers and employees, and everyone else we collaborate with,” Schaeffler Group CEO Klaus Rosenfeld explains. As the Official Sustainability Partner of Counterman.com, Schaeffler is excited to share more details about its sustainability vision, best practices, ideas and objectives. By clicking on the “Sustainability by Schaeffler” tab on Counterman.com, you can learn more about Schaeffler’s sustainability strategy, view the company’s most recent corporate Sustainability Report and gain insight into Schaeffler’s efforts to incorporate sustainability into its supply chain partnerships. In the weeks and months ahead, stay tuned for more sustainability content from Schaeffler and Counterman. The post Introducing ‘Sustainability by Schaeffler’ on Counterman.com appeared first on Counterman Magazine. View the full article

The Auto Care Association recently announced the addition of Jacki Lutz as director of content to its communications team. As the director of content, Lutz will be tasked with leading a cross-functional and multimedia content strategy, development and execution across all platforms. Lutz also will be responsible for shaping and driving content initiatives to meet the association’s business objectives; enhancing brand presence; and engaging with current and prospective members. With more than a decade of marketing and communications experience in the automotive aftermarket, “Lutz’s mastery of telling brands’ stories in a clear and compelling way will enable the association to expand the reach of its mission to more industry professionals both across the supply chain and up and down the business ladder,” the association said in a news release. “The Auto Care Association has spent the past several years working on building an organization that meets its members’ needs of today with solutions that can carry them into the industry of tomorrow,” said Bill Hanvey, president and CEO. “A vital part of being that kind of a dependable association for its members means being able to connect with them – all of them – and that begins with great communication. The addition of Jacki Lutz to our communications team will help the Auto Care Association to grow its connections with our members and share their stories in an impactful way with the entire auto care industry.” Prior to joining the Auto Care Association, Lutz served as the senior manager of global corporate marketing communications for Sensata Technologies, where she created and executed a new centralized marketing communication strategy for all of its business units, including aerospace, automotive, heavy-duty, clean energy and aftermarket. Since 2013, Lutz previously held additional roles within Sensata Technologies, including global head of communications, training and e-commerce, auto and aftermarket; global head of marketing and communications, aftermarket; and marketing and communications manager, NA aftermarket. Lutz has been an active member of the Auto Care Association, participating in and providing leadership to the association’s Marketing and Communications Committee; the Young Auto Care Network Group (YANG); the AWDA Manufacturer’s Advisory Council; and the Women in Auto Care Executive Board. Lutz has contributed to several other prominent industry organizations throughout her career. She served as president of the Automotive Communications Council and has contributed her expertise to the boards of MEMA Aftermarket’s Marketing Executive Council and the Automotive Aftermarket Charitable Foundation. Lutz’s remarkable contributions have been recognized with prestigious accolades, including the Auto Care Impact Award, SEMA’s 35 under 35 distinction, membership in Babcox’s Women at the Wheel and induction into Tire Review’s esteemed Club 3633. The post Jacki Lutz Named Content Director at Auto Care Association appeared first on Counterman Magazine. View the full article

Carter has expanded its line of electrical auxiliary water pumps to include three new part numbers tailored specifically for Tesla vehicles. “With a focus on meeting the unique demands of Tesla vehicles, these auxiliary water-pump SKUs are engineered to efficiently move fluid in high-temperature environments, keeping pace with the rapidly evolving technologies found in modern engines,” the company said in a news release. The new part numbers cater specifically to Tesla models, complementing Carter’s comprehensive range of water pumps that already cover 95% of domestic and import VIO, Carter noted. The post Carter Expands Line of Electrical Auxiliary Water Pumps appeared first on Counterman Magazine. View the full article

ATP recently announced the expansion of its Graywerks line of engine harmonic balancers with 18 new part numbers. This expansion increases coverage by 25 million vehicles for popular makes and models that are growing in demand. ATP harmonic balancers are developed to the OE design, ensuring they will install properly and function as intended, according to the company. The harmonic balancers are manufactured with high-grade metals and rubber that is bonded or pressed per the original specifications. Each component is precision-machined, and assemblies are dynamically balanced for the best performance, according to ATP. The post ATP Expands Graywerks Line of Harmonic Balancers appeared first on Counterman Magazine. View the full article

The Auto Care Association announced it has been certified as a Great Place to Work. “This prestigious award is a testament to the association’s commitment to creating an inclusive, supportive and dynamic work environment for its employees,” Auto Care said in a news release. With a remarkable 95% of employees affirming that the Auto Care Association is a great place to work, the organization stands out significantly above the national average. This recognition is based on direct feedback from employees, provided as part of the Great Place to Work’s rigorous, data-driven methodology. The survey highlighted several areas where the Auto Care Association excels, including management’s approachability, effective coordination and assignment of tasks and the provision of necessary resources and equipment to employees. Headquartered in Bethesda, Maryland, the Auto Care Association employs more than 40 U.S.-based workers and is renowned for its advocacy, educational, networking, technology and market-intelligence resources. It plays a pivotal role in the automotive aftermarket, driving innovation and competitiveness through its evaluation of market trends and development of new tools to adapt to evolving patterns. “This certification is not just a milestone for our association but a reflection of the hard work, dedication, and passion of our team,” said Bill Hanvey, president and CEO of the Auto Care Association. “We are deeply committed to ensuring our workplace is not only rewarding and supportive but also fosters the growth and development of all our employees.” The Auto Care Association added that its “culture is built on a foundation of mutual respect, collaboration and a shared vision for the future of the automotive aftermarket.” Auto Care uses the acronym TCIF to summarize its corporate values. It stands for Teamwork, Curiosity, Integrity and Fun. These values “have cultivated a workplace where 97% of employees feel management is approachable and hires people who fit well within the organization,” according to Auto Care. “Great member service starts with a strong internal foundation,” said Lea Diamond, vice president, people operations, for the Auto Care Association. “Our strengths internally are reflected in the level of service and care we provide to our members and the industry.” The post Auto Care Association Certified as a Great Place to Work appeared first on Counterman Magazine. View the full article

Heavy-duty repair shops around the country reported up to a 40% year-over-year increase in counter sales, according to Fullbay’s 2023-2024 State of Heavy-Duty Repair Report. Labor rates went up approximately $10 per hour compared to the 2022-2023 data. Fullbay published the fourth-annual report in partnership with ATA’s Technology and Maintenance Council. “Our most extensive report to date, the fourth-annual edition brims with valuable data and analysis tailored to assist repair shops in optimizing their operations,” said Patrick McKittrick, CEO of Fullbay. “This all-encompassing report serves as a valuable resource for shop owners and managers, enabling them to benchmark their shop’s key metrics against counterparts nationwide. We take pride in providing transparent and unbiased data, supporting our industry partners and peers in their consideration of heavy-duty vehicle maintenance best practices.” Among the highlights in the report: 45% of respondents reported between 21% to 40% increases of counter sales from 2022 to 2023 Labor rates increased 9% across the country in 2023 – equating to a roughly $10-per-hour increase Over 40% of respondents reported a net profit between 11% and 20% 18% of shops surveyed were pulling in between $1 million to $2 million each year, while 12% reported revenue between $250,001 and $500,000 25% of technicians indicated they worked at only three shops throughout the course of their entire career “For over 60 years, TMC has aided in developing best practices, technology, and maintenance practices to support the heavy-duty repair industry to specify and maintain their fleets more effectively,” said TMC Executive Director Robert Braswell. “There is no shortage of challenges repair shops face, and this annual report is an excellent tool for individuals of all sectors within the industry to use as a guide when faced with those particular challenges on a daily basis.” Fullbay’s report data is drawn from individual survey responses and real-world shop data. More than 1,000 individuals from the commercial freight, logistics and repair industries completed the survey, while shops across North America, Australia and New Zealand were sampled for authentic shop data. Those surveyed were a combination of both customers and non-customers of Fullbay, while all sampled data went through data masking. The 2024 report is available for free download here. The post HD Repair Shops Report Increases in Counter Sales, Labor Rates appeared first on Counterman Magazine. View the full article